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sharkclean.com Consumer Complaints & Reviews

SharkNinja Operating / online website ordering and customer service

CandiceNelson on Jul 25, 2017
I tried ordering a new vacuum off the sharkclean.com website and my order was cancelled multiple times without notice. When I tried to call and have the issue resolved, I was told that they could not provide information on why it was cancelled and I am welcome to purchase from a retailer...

Shark Vacuums / Repair parts needed

Michelle Baumeister on Jan 25, 2017
I love the way Shark vacuums work -- until they don't. One time the motor stopped and I found the only choice I had was to order the entire bottom end where the motor is (I threw it out instead). On another one, the pet lifter stopped working. Hubby decided it only needs a new belt. Shark...

Shark Vacuum / Rotator Vacuum/ Customer Service

rdordine on Nov 20, 2015
I have owned my Shark Rotator Vacuum for a little over a year and for the last few weeks the vacuum handle gives us little shocks from the vacuum handle when we vacuum our home. I contacted their customer service, which seems to be unorganized and unprofessional, I was told that this is a...

Shark Navigator Freestyle Vacuum / Battery Quality

DesireeR on Feb 21, 2014
I purchased a Shark Navigator freestyle vacuum from a bed and bath store. It was not a copycat product, it is a genuine Shark product. I was thrilled with the vacuum in the beginning, and I even wrote a rave review about it on the store website. However, four months later, the battery...

Shark Steam Pocket Mop / Steamer stopped and expelled steam!

Jeweled_35 on Feb 22, 2013
I purchased this steamer over a year ago. I was happy with the way it was performing until today. I was steaming my dining room floor and suddenly the steamer stopped producing steam. I could see steam coming from the pad area. I got down to take a closer look to make sure water was in the...

Shark Europro / Poor Customer Service

Coffy on Apr 21, 2011
I purchased a Shark Europro Steam Mop from Target.com about 5 months ago. It stopped working so I went online to www.sharkclean.com and was pleased to see that I could chat live with a customer service person. "Oscar" was little to no help at all. He had little knowledge about the model I...

Euro Pro Steam Cleaner / fradulent advertising

Pat Stanley on Mar 17, 2011
They advertised on tv 3 payments of $33. But, the ad said if you "act now", it will only cost you 2 payments of 33, not 3, but they charged my debit cardr 3 payments. This is fraudulent advertising, and I have no proof other than pictures I took from another ad for one of their other...

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