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sears.com Consumer Complaints & Reviews

Sears (Customer Solutions) / refund for a product never received (washer)

bsroll on Dec 5, 2017
In August of 2017 I purchased a clothes washer that I never received. When I asked for my refund I was informed that a check would be sent in the mail and I would receive it within 10 to 14 days. I did not and called back to inform customer solutions of that. I was then told I would...

Sears Master Protection Agreement / appliance maintenance protection

Oldlandscaper on Dec 5, 2017
We have had Sears Protection Plan for 20 years, their Service was excellent for a number of years, however in the last 2 years it has declined, the technicians & scheduling departments are not on same page, My Wife & I have missed a number of days of work waiting on technicians who never...

Sears Brands / kenmore elite bottom freezer refrigerator

Date of the incident: November 30, 2017 Case Number (Customer Solutions) 5396674 Desired Resolution: Replacement of the tapped Refrigerator Details: I purchased a new refrigerator in October 2016 for $2, 900. The refrigerator started to give us problems with cooling in early November and...

Sears Brands / dishwasher delivery

SZJ on Dec 2, 2017
I purchased a dishwasher from Sears on November 3, 2017 and they promised me deliver on November 13th. I stayed home from work that day and lost a day's wages. Unfortunately, they did not show up to deliver my dishwasher. They promised me a second deliver date of December 16th and I stayed...

Sears.com / kenmore elite natural gas water heater model 153.332640

Shirley White-Walker on Nov 15, 2017
I purchased my water Heater in July 2014 from Sears and also purchased an extended warranty at that time, which expires in 2021. I have the service t ech to my home 3 tim s since 10/21/17. The the tech has had to r turn so many times because the parts are not available to fix my problem. I...

Sears Brands / refund

marci ellwood on Nov 13, 2017
I went to a sears store oct 1 to get a stove. Not one of the 4 men would wait on me. I got a manager to help, got the information needed I ordered online order # 856791885. The original delivery was to be oct 17, than they pushed back to oct 24, than I get a text saying delivery would be...

Sedgwick Claims Management / the way my case is being handled since you represent sears

wdarlenew on Nov 11, 2017
I had a sears warranty since 2007 on all my appliances. This last year, sears has put on at least 2 times a faulty part which caused my dishwasher to leak. They have the pictures (I kept 2 of the part which are the same part number), When they filed a claim, i'm now being told it is a...

Sears Brands / washer/dryer

CarlosCVSears on Oct 30, 2017
Ordered a set of Washer/Dryers from the local Sears store, Oct 2nd 2017, was told they would not be available until Oct 18th. Understandable with big orders I guess, so I Accepted, set up a delivery date for that day. Lo and Behold i received a call on 17th to tell me that my order would...

Sears Brands / electric range

Rose Snickles on Oct 4, 2017
I purchased a Kenmore Electric Range when I received it the bottom drawer is like a thin piece of cheap tin I could bend it with my hands. I called to have it exchanged Sat today is Wed I never received a call back as promised or and exchange. As we speak I have been on hold with customer...

Sears Automotive / misleading statements on automotive repair/tires

Deputy57 on Sep 26, 2017
I purchased two tires at Sears Automotive in Killen TX at the Kileen Mall. I was told by Stan that the alignment was courtesy, but that the car would have to be returned next week when the new employee would start. When the car was returned, Stan said the machine was broke come back in a...

WhyNotLeaseIt / statement of paid in full for product bought through sears

robert holman on Sep 11, 2017
I paid my loan off on August 4th, 2017. I was told at that time I should call back on September 3, 217, and request a statement that would be sent stating payment was made in full. I called on September 3, 2017. and was told I would receive a paid in full statement by e-mail within 72...

Sears Brands / repair appointment not kept

alsull on Sep 7, 2017
On 09/07/2017 I was appointment for repair my refrigerator from 1:00 pm to 5;00 pm no one show up and no one was call me . I was call sears several times to check the status but no one was able to help me I lost time at my work ( money) they tell me I can have next appointment for...

Sears Brands / Kenmore Refrigerator

Very Disappointed 2017 on Sep 7, 2017
Ordered a new Kenmore refrigerator and it doesn't work - the delivery men wouldn't take our old refrigerator because the water hose was still connected- two days later they pick up the old refrigerator and the new one doesn't work- unbelievable- customer service no help 1st female...

Sears-Home Marketplace / sauder entertainment center

Kim Brandimarte on Aug 30, 2017
Order #854329546 I ordered an Entertainment Center by Sauder from Sears Home Marketplace on 8/14/17 and got really screwed! I needed it to be delivered to my apartment which is on the third floor. On 8/14/17, I asked for the item to be delivered to my apartment as it .stated FREE SHIPPING...

Sears Brands / sears service agreement

saltguy on Aug 12, 2017
We have a service warranty for our LG refrigerator we purchased at Sears. The refrigerator is two years old and it stopped cooling, I called Sears and the said it would be 15 days before they could have someone service it, This is ridiculous, so I can't cool anything for over two weeks?...

Sears Brands / outdoor grill

chipola on Jul 25, 2017
My husband purchased and outdoor grill with a 3 year warranty. The grill did not last two years. The bottom of the grill is entirely rusted and fell on the propane tank. I have never had a grill fall apart so quickly. This grill also was on a covered patio. My husband called to have a...

Sears / sears elite refrigerator

Kmcmurry on Jul 20, 2017
Compressor failure just out of the warranty period! Tech said it's very common and Sears, and the actual manufacturer LG know and are doing NOTHING about it. Was a very expensive fridge from SEARS as I'd always had very good luck with their products but NO MORE! Avoid Sears and LG product...

Sears / delivery of my kitchenaid range on 7-19-2017

Linda McCoart on Jul 20, 2017
Delivery team arrived late. Complained that I wasn't standing on porch waiting (92 degree heat). Drug my new KitchenAid range through my front yard (fresh dirt...with mole ridges) instead of going up my driveway...continued after asked not to do that. Brought dirt into my home and laughed...

Sears Brands / kenmore elite refrigerator

Sandra Luper-hill on Jul 18, 2017
I purchased a brand new top of the line Sears Kenmore Elite refrigerator Dec 2015. I have been very disappointed with this frig. The worst frig I have ever owned. The door bins are poorly constructed. Me, my husband and teenage granddaughter use the frig. Therefore it only gets normal wear...

Sears / refrigerator

amycole on Jul 14, 2017
Sears caused my 86 year old mother to have to live out of a cooler for three weeks due to the inefficiency of the service department and not getting a technician out to her home for a refrigerator repair. And, just today, she woke up to another water leakage on the floor due to the...

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