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sears.com Consumer Complaints & Reviews

Sears / warranty department

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Heatpumpmassacre on Jul 18, 2018

Sears complaint number:5863372 2 years ago we had an a.c./ Heat pump installed by a Sears installer. Just recently we had to get our property inspected. The inspector told us we needed to level our heat pump. Because we had no idea that a heat pump was not suppost to be angled, we called...

Sears Store / leasing

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Luanne E. Bronson on Jul 16, 2018

June 23, 2018 we go into the store to pick up an order that I had placed online while we were there we started looking At their gas ranges we found a Samsung that we liked and the sales person was very helpful but she wanted to know if it be cash or charge well we had to fill out an app...

Sears Protection Agreement Customer service / refrigerator

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ChandraGupta Majety on Jul 16, 2018

My Refrigerator issue is going on Since May 2018. Today is July 16 and 2018. It is been three months we are without Refrigerator. Every time when we call for the appointment they will give me after 15 days and whenever the Technician comes he finds a different problem and he orders a new...

Sears Brands / order

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honestreviewers on Jul 14, 2018

Bought a LG Washer & Dryer from Sears on the July 4th. Even though the price is same as when compared to all other retailers (in store & online), bought from Sears because we moved to new house which didn't have washer/dryer and Sears was providing a earlier delivery date than others. Called...

Sears / lawn tractor home service

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achilles-07 on Jul 13, 2018

I have a brand new (purchased October 2017) Craftsman tractor which has not been running since April 2018 due to a broken transaxle part after only 5 uses. I immediately scheduled a service call and a Sears Home technician arrived to diagnose within 2 weeks which was a great start. He...

Sears Home Repair / kenmore elite washing machine repair

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Mary Briones on Jul 12, 2018

To whom it may concern, I am writing this complaint to express my dissatisfaction with the way Sears Home repair service operates. I requested a repair on my washing machine on June 28th, 2018 and was given an appointment for July 2nd. between 1 PM and 5PM. When the technician arrived, he...

Kenmore / rebate program

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Bradley Parker on Jul 6, 2018

I recently purchased a Kenmore washer and dryer combo from sears.com. When I purchased it I was told that I could receive a $300 rebate by mailing all the rebate forms and a copy of our online receipt. I mailed everything in on the 24th of March, 2018. I was told that it would take 8 - 12...

Sears / kenmore air conditioner

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CarolAM on Jul 2, 2018

Trying to return an air conditioner that I bought from Sears.com three weeks ago. I understand now that customer service in the Philippines are apparently very well trained in lying / pushing off consumers and in dealing with irate / ripped off customers. My first attempt to get them to...

Sears Brands / no refund

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ATFoley86 on Jul 2, 2018

May '18- we purchased a fridge and dishwasher. They missed their delivery, so I canceled my order and asked for a refund. Over a month later, still no refund (over $3, 300). Throughout the month, I've spoken to 8 people. No calls/emails from them. Now on hold to speak with a supervisor...

Sears Carpet & Air Duct Cleaning / rim and tire for lawn cart

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sears-sucks on Jun 21, 2018

Bought a Lawn Cart 2 years ago from Sears. Tire failed over winter, ordered a new one in April from Sears so I could do my yard clean up. It was delayed and then back ordered. Went to Sears and they acknowledged the issue and told me it would be June before I would see the tire...

Sears Brands / kenmore elite microwave

Ca
Carmenph2 on Jun 20, 2018

On June 3, 2018 I ordered a microwave. Sears canceled my order. I have waited to get my money back and have called them so many times. I have yet to receive my money. I called the CEO of Sears and left him a message. I hope he calls me today or tomorrow. The supervisor on the Sears Online...

Sears / kenmore 80 gal electric water heater power miser 12 model 153.321840 serial# f07a085896

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Janie on Jun 18, 2018

Sears will not honor my Kenmore Electric 80 gal Water Heater Warranty Replacement that has a leak. 06/06/18 Sears service call I paid $89. Tech confirmed the water heater could not be repaired and is in the 11th year of it's 12 warranty. I do not have access to my house records as my...

Sears / repair dryer

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William Jackson on Jun 18, 2018

Someone needs to work on making SEARS great again. I am a disabled veteran. My dryer stopped working. I will have been without a dryer for 2 months. I have a protection plan. I called Sears and was scheduled an appointment twice with a 8-5 window. No one called or showed up at all. They...

Sears Repair / home service repair protection agreement

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DWallin1 on Jun 8, 2018

On 30 may I called for service/repair on our dryer, 10 days for appointment, 8 jun 8-12. no one arrived until I called. he listened to dryer for 10 seconds and said its rollers and he cant fix. said ordered and another week until 15 jun. What BS for service, we purchased a service...

WhyNotLeaseIt / sears holdings

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B.C.Watkins on Jun 8, 2018

Barbara and Catherine Watkins 13 Pine Point Road Brandenburg, KY 40108 RE: Ticket # 017900228455 I am writing regarding a case of fraud, which occurred within Sears purchasing with WhyNotLeaseIt credit on Wednesday, June 6, 2018. I had taken my mother, Barbara, into Sears store at the...

Sears Brands / won't refund my money!!

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Keri Boyle on Jun 6, 2018

I placed an online order for a dishwasher on May 11th 2018 $868.19, I also bought the installation plan. On May 13th 2018 I received an email stating I had cancelled my order. I called customer service and explained I never cancelled my order then they gave me 3 different reasons why it...

Sears Brands / sears repair department

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Susy Jauregui on Jun 4, 2018

We bought a set of Washer and Drier on March 30, 2018. At the time the salesperson helped us to choose the best which happened to be one of the latest model. We also decided to get the Insurance after how the salesman explained how great it was, how their service will cover repairs in a...

Sears Holding / hot tub ordered online order # 870033932

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Lmajka on May 29, 2018

I originally ordered Hudson Bay Spas 5 Person 14 Jet Spa with Stainless Jets and 110V on April 13th. I found out through independent research that the Jets and heater would not work at the same time. I called customer Service on Monday April 30th to cancel the order. I was told it would...

Sears Home Services / master protection agreement

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K L 926 on May 26, 2018

We purchased a 3 year master protection agreement and are very disappointed in the service. The week of April 23 we called because our refrigerator was making a very loud noise upon start up and kept running for pro-longed periods. May 4: A "technician" cleans the coils but does not other...

Sears Appliance Warranty / honoring a extended service warranty

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carypoole on May 7, 2018

We have a Samsun French-door style refrigerator that is about three years old. The ice maker stopped working March 21, 2017. We paid our of pocket $114.00 and was told by the technician (badge (#0807289) to purchase an extended warranty which we did on March 24, 2017 for an additional...