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sears.com Consumer Complaints & Reviews

Sears / tv repair/replacement unfulfilled

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Matt Nemeth on Oct 10, 2018

On August 18, 2018, the night my family returned home from vacation, our 3-year-old Samsung 48" tv turned off and wouldn't come back on after only a few minutes of use. Our sound bar operated fine and the tv's lower right light blinked off and on several times in response to the tv...

Sears Brands / craftsman 2.25 ton floor jack

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RickSDan on Oct 8, 2018

Bought this to lift my jeep in preparation to put snow tires on once the time came. I tried to use it this past weekend and since my jeep has a 3" lift in it the jack is too small add doesn't lift it. I take it to the store and was told that since it has been over 30 days (it has been 41...

Sears Brands / sears warranty

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Douggie Fresh on Oct 3, 2018

I purchased a Samsung Dishwasher and a Sears master protection warranty from a Sears retailer two years ago. In June the dishwasher started making a noise and was not functioning properly. I called, scheduled a service, they ordered parts, came back and installed them with no fix, order...

Kenmore / refrigerator

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Karen1215 on Oct 1, 2018

New refrigerator purchased may 2018 August 8. Called repair. Icemaker not working properly 08 10. Service call. 2 parts need ordered. Compressor and freezer assembly. New date for repair 08 22. 08 21. Email from sears. Call us. I Called. Advised 1 part on backorder until 09 24. I asked...

Sears / kenmore refrigerator

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John Graybeal on Sep 29, 2018

Model 795.51833.411 purchased 2 years ago. Had a sticker on door indicating a 10 year compressor warranty. Has quit after two years and after serviceman broke a tube off the compressor said my compressor was bad but warranty would cover it. Then when calling to order it told me it was not...

Sears Brands / ge side by side counter depth refrigerator

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Ed Ricks on Sep 28, 2018

I am writing a complaint on this board before a place a complaint with the Better Business Bureau as a courtesy to see if someone can help me resolve an issue before I file a claim and reach out to my local Atlanta, GA television station and ask their investigative reporter do a piece on...

Sears Brands / mattress dept

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Sarahmarks87 on Sep 28, 2018

Oh goodness. This has been the biggest nightmare. I have the worst taste in my mouth with sears.com. I ordered a mattress Aug 1st and we chose the wrong size, we called immediately and spoke with someone who processed an exchange for us right away but then i received an email that it wa...

Sears Brands / electrolux electrolux efme527uiw 8.0 cu. ft. electric perfect steam™

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Groshong on Sep 26, 2018

DO NOT PURCHASE from Sears. This is a warning. I purchased an Electrolux dryer back in August 2018. This was $800. It came 10 days later and it was so damaged it could not be used. They finally picked it up about 10 days later. I was told that I would receive a refund in 10 business day...

Sears Brands / repair or replacement policy for a defective appliance

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John D. Woods on Sep 21, 2018

Thursday, Jul 26, 2018, our refrigerator quit cooling. At 4pm I called a Sears Home Service adviser who told me that I should unplug the unit for 30 minutes, then plug it back in. He said that this was common issue and it should start cooling. I checked it later but the refrigerator didn't...

Sears Brands / refrigerator issues, not wanting to replace it

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Beli90 on Sep 18, 2018

Having issues with my refrigerator having multiple techs come out and nothing has been fixed. I requested a replacement and they say I do not qualify that only 2 of the visits do and I need 4 or more within 90 days. But they want to schedule the techs every 3weeks. But every time that I...

Sears Holdings Corp / refrigerator warranty program

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Dee722 on Sep 17, 2018

I have had a Sears warranty since 2005 and have had 2-3 claims during that time. My refrigerator (a Sears product) is giving off a gas/chemical smell, so I called repair service about 2 months ago and they sent one tech that said he ordered a part and when I called a month later - they had...

Sears / order online

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Rosemary Teague on Sep 17, 2018

I ordered an ice box on Sept 4th 2018. They took my money within 5 min for 465.65 then sends me an email they do not have it. I called them they said I could pay full price for another one and they would refund my money. In 3 to 5 business days. I am a widow on limited in come. I did not...

Sears / posted pricing/customer service - no follow-up/resolution

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Littlephilly on Sep 13, 2018

9/3/18 - in local store - clearance shopping Double sided sales rack with active wear. One side had sign indicating 80% off lowest price, other side had signs with 25% and 80% off. (I took pictures) Selected pants did not ring up with discount. Asked for manager. Male department manager (did not...

Sears / kenmore elite refrigerator

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amahajan23 on Aug 31, 2018

We bought an expensive Kenmore Elite 2 years ago from Sears. Within one year, the compressor broke down, we had to get it repaired and get a rental for one month. Then the ice maker stopped working, got that fixed after one month of waiting. Now the freezer fan motor broke in year 2. We...

Sears.com / sears - bad customer service - samsung flex dryer

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Saty123 on Aug 25, 2018

To The Legal Department Cc: Customer Service Cc: Delivery I purchased a Samsung Flex washer and dryer during last month. The delivery could not fit it in due to space issue. They asked me to provide more space in 3 days. I redid the whole area so that they can fit in. But Sear...

Sears.com / delivery disaster and length of time on phone with customer service with no results

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Lgondocs on Aug 22, 2018

My husband had some items from Sears on his Birthday wish list. I placed an order on 8/17/2018, order number [protected]. I ordered item [protected], Craftsman 115 pc Universal Mechanic's tool set, Item [protected], Craftsman Extreme Grip 2 pc Adjustable Wrench Set and item [protected], Craftsman...

Sears Service Department / stove/range

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OTSears on Aug 18, 2018

I was scheduled to have my stove/range serviced/fixed two weeks ago through my insurance Total Protect. After hours of dysfunction, he realized he didn't have the right part and the part he brought was defective. At this point, I have missed two days of work. A new repair was set up for...

Sears Brands / refund for mattress purchase

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lmnovember on Aug 9, 2018

I purchased a mattress and boxspring on May 17th, 2018 from Sears online in the amount of $754.99. I used the Why Not Lease It financing to help pay for the majority of that. I paid $147.72 as a down payment to the Why Not Lease It company using my own personal credit card. The mattre...

Sears Home Service / kenmore elite

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Holly Cox on Jul 27, 2018

April 27th I came home from work to find my food in the fridge was hot and the food in my freezer was melted and hot. I called on April 28th to schedule a home repair appointment and agreed to the 99.00 service call fees and put a CC# on file to pay for parts/labor. The tech come out a...

Sears / warranty department

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Heatpumpmassacre on Jul 18, 2018

Sears complaint number:5863372 2 years ago we had an a.c./ Heat pump installed by a Sears installer. Just recently we had to get our property inspected. The inspector told us we needed to level our heat pump. Because we had no idea that a heat pump was not suppost to be angled, we called...