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sears.com Consumer Complaints & Reviews

Sears Brands / electric range

Rose Snickles on Oct 4, 2017
I purchased a Kenmore Electric Range when I received it the bottom drawer is like a thin piece of cheap tin I could bend it with my hands. I called to have it exchanged Sat today is Wed I never received a call back as promised or and exchange. As we speak I have been on hold with customer...

Sears Automotive / misleading statements on automotive repair/tires

Deputy57 on Sep 26, 2017
I purchased two tires at Sears Automotive in Killen TX at the Kileen Mall. I was told by Stan that the alignment was courtesy, but that the car would have to be returned next week when the new employee would start. When the car was returned, Stan said the machine was broke come back in a...

WhyNotLeaseIt / statement of paid in full for product bought through sears

robert holman on Sep 11, 2017
I paid my loan off on August 4th, 2017. I was told at that time I should call back on September 3, 217, and request a statement that would be sent stating payment was made in full. I called on September 3, 2017. and was told I would receive a paid in full statement by e-mail within 72...

Sears Brands / repair appointment not kept

alsull on Sep 7, 2017
On 09/07/2017 I was appointment for repair my refrigerator from 1:00 pm to 5;00 pm no one show up and no one was call me . I was call sears several times to check the status but no one was able to help me I lost time at my work ( money) they tell me I can have next appointment for...

Sears Brands / Kenmore Refrigerator

Very Disappointed 2017 on Sep 7, 2017
Ordered a new Kenmore refrigerator and it doesn't work - the delivery men wouldn't take our old refrigerator because the water hose was still connected- two days later they pick up the old refrigerator and the new one doesn't work- unbelievable- customer service no help 1st female...

Sears-Home Marketplace / sauder entertainment center

Kim Brandimarte on Aug 30, 2017
Order #854329546 I ordered an Entertainment Center by Sauder from Sears Home Marketplace on 8/14/17 and got really screwed! I needed it to be delivered to my apartment which is on the third floor. On 8/14/17, I asked for the item to be delivered to my apartment as it .stated FREE SHIPPING...

Sears Brands / sears service agreement

saltguy on Aug 12, 2017
We have a service warranty for our LG refrigerator we purchased at Sears. The refrigerator is two years old and it stopped cooling, I called Sears and the said it would be 15 days before they could have someone service it, This is ridiculous, so I can't cool anything for over two weeks?...

Sears Brands / outdoor grill

chipola on Jul 25, 2017
My husband purchased and outdoor grill with a 3 year warranty. The grill did not last two years. The bottom of the grill is entirely rusted and fell on the propane tank. I have never had a grill fall apart so quickly. This grill also was on a covered patio. My husband called to have a...

Sears / sears elite refrigerator

Kmcmurry on Jul 20, 2017
Compressor failure just out of the warranty period! Tech said it's very common and Sears, and the actual manufacturer LG know and are doing NOTHING about it. Was a very expensive fridge from SEARS as I'd always had very good luck with their products but NO MORE! Avoid Sears and LG product...

Sears / delivery of my kitchenaid range on 7-19-2017

Linda McCoart on Jul 20, 2017
Delivery team arrived late. Complained that I wasn't standing on porch waiting (92 degree heat). Drug my new KitchenAid range through my front yard (fresh dirt...with mole ridges) instead of going up my driveway...continued after asked not to do that. Brought dirt into my home and laughed...

Sears Brands / kenmore elite refrigerator

Sandra Luper-hill on Jul 18, 2017
I purchased a brand new top of the line Sears Kenmore Elite refrigerator Dec 2015. I have been very disappointed with this frig. The worst frig I have ever owned. The door bins are poorly constructed. Me, my husband and teenage granddaughter use the frig. Therefore it only gets normal wear...

Sears / refrigerator

amycole on Jul 14, 2017
Sears caused my 86 year old mother to have to live out of a cooler for three weeks due to the inefficiency of the service department and not getting a technician out to her home for a refrigerator repair. And, just today, she woke up to another water leakage on the floor due to the...

Sears / maytag washer bravos xl

liliana72 on Jul 9, 2017
I purchase this piece of crap from Sears, it does not wash clothes at all, I am asking them to exchange but they said since it is more than 30 days they won't do it, I call several times some tell me to take it to the store and exchange it but the store don't wanna do it, now I am stuck...

Sears / service repair for refrigerator

DavidvsSears on Jul 8, 2017
Initial repair for refrigerator was done on June 30 by tech # 0007435 - to fix the refrigerator section from freezing. The next day, and the following days it barely cooled at all and the freezer section was not freezing. Currently temp setting is at 9 for both sections and refrigerator...

Sears Brands / refrigerator

Ellie Therrien on Jul 6, 2017
Don't ever buy another product from Sears. Especially an appliance, because they don't stand behind their products. I have a Kenmore bottom freezer refrigerator that I bought in 2011, not cheap either. Since then, the compressor has gone on it three times. It's just 6 year...

Sears Brands / four month old refrigerator not working.

Lorene Wood on Jul 5, 2017
Purchased a new refrigerator four months ago for my vacation rental. It is no longer working. After a placing service call, it will be three weeks before anyone can be onsite to determine the problem. After repeated calls to service rep. And their supervisor, unable to move service...

Sears Brands / women's simply styled pants

Lorraine Marcogliese on Jul 5, 2017
Hi This is the third pair of pants that I purchased at the Sears store in Stroudsburg PA (Stroud Mall). My daughter loves the feel and the fit of these pants, HOVERER, there seems to be a consistent problem with them. The information that I was able to locate on the inside tag of the pant...

Sears Roebuck & Co. / auto center

Neque Hudson on Jul 2, 2017
Serious Complaint: My husband and I brought our tires with insurance from Sears around November 2016. We notice a flat tire and called Sears on 07-01-17. Even though, there were 5 people ahead of us, he was told to bring the car in. We took the car in to get the flat fixed, as well as, an...

Sears/Why Not Lease It / charging me for 2 accounts and they can only tell me that they have my account #fdfb8242

Ramona Lokken on Jul 2, 2017
I leased at K-Mart a couple of years ago. I received a card Lease It, that stated I was pre approved for 1000.00. At K-Mart I was advised of the amount to pay, when to pay and for how long. At sears the girl never mentioned anything about returning or by out. I called why not lease it...

Sears Home Improvements / can not get the rebate

Olga Baykova on Jun 28, 2017
I purchased a HVAC system from Sears on May, 2. The sales person first gave me price that was about three thousand higher then we got from another company. To “ match the price”, he spent some time on the computer and “reduced the price” . We had to pay before- reduction- amount that wa...

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