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sears.com Consumer Complaints & Reviews

Sears / sears mattress

rah123 on Mar 18, 2018
sears does not honor the warranty . they keep putting it off and sends one area to another . from the day I bought this mattress from sears online it has been bad . excuse after excuse they try to find. I have a bad mattress that was made by sealy and manufacture deflects . warranty still...

Skechers USA / My shoes (lft & Rt) have glue dripped on them in multiple places

Mary Crump on Mar 16, 2018
My shoes (lft & Rt) have glue dripped on them in multiple places Skechers Women's Galaxies Athletic Shoe - White Size: 14.0 x 4.5 x 6.0 Color:White, Shoe Size:8.5, Width:Medium Condition: New Sold by SEARS Sears Return Policy Item# 07609536567 Mfr# 22889 Part# 07609536567 KSN...

Sears Brands / snowblower — service protection and technical service desk

DissappointedandUpset on Feb 24, 2018
2/24/2018 I bought one of the Craftsman snow blowers and purchase a service protection plan.We finally get snow and the technical support I received from Margie was to put Seafoam in mix it and wait 24 hours, Margie said if that didn't work to call back and I could have someone out in a...

Sears Protection Agreement / master protection agreement for washer/dryer

smeckler on Feb 16, 2018
We bought a sears washer/dryer and 5 year Mater Protection agreement for my non-profit agency that serves homeless young adults. We use the washer/dryer to wash towels so the youth can take a shower and wash their clothing. We have had so many problems with the master protection agreement...

Sears / warranty repair and customer service

debraphillippi on Jan 29, 2018
Worst possilbe customer service. Waited two weeks for an appt on refrigerator, was told appt times were between 8 and 5, which is terrible. But that they would call the day before and day of with a two hour window time. No phone call made, even signed up for text messaging. One automated...

Sears Brands / kenmore refrigerator model 25360412411

sanibelsusan on Jan 8, 2018
Hello fellow consumers, I ordered this part from a refrigerator that has had nothing but problems from day one!!! It is only 2 yrs. Old, and now no part!!! It said in stock, I ordered it with a "live" person at sears parts dept. On 1-3-18. I paid for expedited shipping!! She said, (and on...

Sears Master Protection Agreement / heat pump

Anvilheadsix on Jan 6, 2018
It's the coldest week on record and we have been without heat for nearly 2 weeks! Heat pump maintenance done in October and tech said a part was failing but Sears won't cover it until total malfunction. That happened on 12/27 Sears doesn't send anyone until 12/30. He gets it working but it...

Sears (Customer Solutions) / refund for a product never received (washer)

bsroll on Dec 5, 2017
In August of 2017 I purchased a clothes washer that I never received. When I asked for my refund I was informed that a check would be sent in the mail and I would receive it within 10 to 14 days. I did not and called back to inform customer solutions of that. I was then told I would...

Sears Master Protection Agreement / appliance maintenance protection

Oldlandscaper on Dec 5, 2017
We have had Sears Protection Plan for 20 years, their Service was excellent for a number of years, however in the last 2 years it has declined, the technicians & scheduling departments are not on same page, My Wife & I have missed a number of days of work waiting on technicians who never...

Sears Brands / kenmore elite bottom freezer refrigerator

Date of the incident: November 30, 2017 Case Number (Customer Solutions) 5396674 Desired Resolution: Replacement of the tapped Refrigerator Details: I purchased a new refrigerator in October 2016 for $2, 900. The refrigerator started to give us problems with cooling in early November and...

Sears Brands / dishwasher delivery

SZJ on Dec 2, 2017
I purchased a dishwasher from Sears on November 3, 2017 and they promised me deliver on November 13th. I stayed home from work that day and lost a day's wages. Unfortunately, they did not show up to deliver my dishwasher. They promised me a second deliver date of December 16th and I stayed...

Sears.com / kenmore elite natural gas water heater model 153.332640

Shirley White-Walker on Nov 15, 2017
I purchased my water Heater in July 2014 from Sears and also purchased an extended warranty at that time, which expires in 2021. I have the service t ech to my home 3 tim s since 10/21/17. The the tech has had to r turn so many times because the parts are not available to fix my problem. I...

Sears Brands / refund

marci ellwood on Nov 13, 2017
I went to a sears store oct 1 to get a stove. Not one of the 4 men would wait on me. I got a manager to help, got the information needed I ordered online order # 856791885. The original delivery was to be oct 17, than they pushed back to oct 24, than I get a text saying delivery would be...

Sedgwick Claims Management / the way my case is being handled since you represent sears

wdarlenew on Nov 11, 2017
I had a sears warranty since 2007 on all my appliances. This last year, sears has put on at least 2 times a faulty part which caused my dishwasher to leak. They have the pictures (I kept 2 of the part which are the same part number), When they filed a claim, i'm now being told it is a...

Sears Brands / washer/dryer

CarlosCVSears on Oct 30, 2017
Ordered a set of Washer/Dryers from the local Sears store, Oct 2nd 2017, was told they would not be available until Oct 18th. Understandable with big orders I guess, so I Accepted, set up a delivery date for that day. Lo and Behold i received a call on 17th to tell me that my order would...

Sears Brands / electric range

Rose Snickles on Oct 4, 2017
I purchased a Kenmore Electric Range when I received it the bottom drawer is like a thin piece of cheap tin I could bend it with my hands. I called to have it exchanged Sat today is Wed I never received a call back as promised or and exchange. As we speak I have been on hold with customer...

Sears Automotive / misleading statements on automotive repair/tires

Deputy57 on Sep 26, 2017
I purchased two tires at Sears Automotive in Killen TX at the Kileen Mall. I was told by Stan that the alignment was courtesy, but that the car would have to be returned next week when the new employee would start. When the car was returned, Stan said the machine was broke come back in a...

WhyNotLeaseIt / statement of paid in full for product bought through sears

robert holman on Sep 11, 2017
I paid my loan off on August 4th, 2017. I was told at that time I should call back on September 3, 217, and request a statement that would be sent stating payment was made in full. I called on September 3, 2017. and was told I would receive a paid in full statement by e-mail within 72...

Sears Brands / repair appointment not kept

alsull on Sep 7, 2017
On 09/07/2017 I was appointment for repair my refrigerator from 1:00 pm to 5;00 pm no one show up and no one was call me . I was call sears several times to check the status but no one was able to help me I lost time at my work ( money) they tell me I can have next appointment for...

Sears Brands / Kenmore Refrigerator

Very Disappointed 2017 on Sep 7, 2017
Ordered a new Kenmore refrigerator and it doesn't work - the delivery men wouldn't take our old refrigerator because the water hose was still connected- two days later they pick up the old refrigerator and the new one doesn't work- unbelievable- customer service no help 1st female...


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