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sears.com Consumer Complaints & Reviews

Sears Brands / Damage to my appliance/failure to bring approriate part

Mary Beth Mueller on May 26, 2017
Date of Incident: Friday, May 26, 2017 Technicians: Nathan F. and Joe Nathan F. was careless and allowed the motor shaft that was removed from my mother's washer bang into my mother's beloved washer. She has had her washer/dryer set for 18 years and they are beautiful and she absolutely love...

Sears / refrigerator

Malinda9 on May 19, 2017
I purchased a refrigerator from Sears online; my delivery date with was Thursday 5/11 between the hours of 1-3. They called and told me that the refrigerator was damaged and that they would deliver me another one Saturday 5/13 between the hours of 4-6 pm. I took all my food out of the refrigerator...

Sears Brands / Parts FROM sears corporate

karlbb on May 10, 2017
On March 5th, 2017 sears came out to look at my washer, the tech said he could fix it but I have to order it thru him (sears) I gave him $300.47 in cash, he gave me a receipt for that amount, a week later he came back to instill the part and he couldn't said something else was broken and...

Sears Brands / online selling; misrepresentation of delivery date

Coffsoccer on May 1, 2017
Good morning, I'm hugely disappointed in how a organization like Sears can build a process that misleads the customer during the sales process. Here are the details: Order #848456094 On Saturday I chose to purchase the dishwasher on this order because Sears offered the earliest...

Sears policy / Mattress

weltz on Apr 26, 2017
Policy of Sears is to only do 1 comfort exchange or return and after first mattress purchase being way too firm, like sleeping on cardboard, we exchanged for the first one I had picked in the store, a plush, pillow top, cushy one. I like soft cushy and this one I knew would work, it was so...

Sears Delivery / Delivery

longtimefan79 on Apr 25, 2017
The delivery was schedule between 2:30 and 4:30 PM. We were called at 3:30 by delivery guys. It was raining and they suggested we reschedule so the rain would not damage our appliances. It was clear they did not want to make the delivery. They told us they were not allowed to back into our...

Sears Brands / beds and warranty claim (do not buy any bed from sears)

Andrew1979 on Apr 23, 2017
I purchased two Beautyrest Mattress, base and metal bed frame. I paid for them to be delivered and installed. The bed (mattress) we use all the time has started to sag in the middle. My wife and I continue to complain about bad back pain when we wake up. I called Sears and they asked me a...

Sears Brands / craftsman garden tractor item # 07120407000p model 20407

sierradawn on Apr 18, 2017
We ordered this to replace a garden tractor under the protection agreement. This tractor was supposed to have "turn tight and a lot of other options. The tractor we received had the model Number but no options. It mows the grass, goes forward and back and that is all. More over it ran for...

Sears Brands / Craftsman zero turn mower

GLR37803 on Apr 18, 2017
This thing has been a price of # from day one! The spring tensioner for the belts keeps coming off last year one of the things the blades mount to broke off I called sears home repair and was told that there was no one in my area who worked on them! So I had to pay for another shop to fix...

Sears / Very poor service

Laila on Apr 11, 2017
I used to buy a lot from Sears, but they have changed a lot! My last two orders were completely messed up and every time I contacted their customer service they blamed me and said that everything was only my fault. First order arrived wrong, second one was damaged and according to them I...

Sears Auto Center / Service received/not received

dlamendola on Mar 27, 2017
I scheduled an appointment to have my car serviced for wheel alignment, balance and rotation. I purchased the "Lifetime Wheel Alignment" last year as I have with all of by vehicles in the past. I scheduled an appointment for Thursday March 16th at pm (One pm). Upon arrival I was told that...

Sears 4 My Home Warranty Services / Follow through of agreed upon appointment

Cuchera on Mar 27, 2017
I had a second service appointment scheduled today (the first one, the part sent did not fix the problem). I called Sears to let them know that my part had arrived and was told my appointment was a week later than what was scheduled . I physically spoke with the repair man as he was rescheduling my...

Sears / Dishwasher

Dunlap714 on Mar 14, 2017
I will NEVER buy another thing from Sears. We purchased a dishwasher not even two years ago with a Maintenance Agreement. The Protection Agreement Department is worthless. You stay on hold for 30 minutes ever time you call. They also cut you off and you have to start over. If they put in a...

Sears / Avoid!

Trrein55 on Mar 9, 2017
I simply don't recommend Sears because of their terrible and poor quality and of course because of their so called support. If anything happens be prepared to be treated terribly by their support, these people will not help you and you will be left alone with all your problems. There i...

Sears / Lack of delivery, lack of response, lack of customer service

ET9 on Mar 3, 2017
Here's the email I sent yesterday morning at 4:53am pacific time to james politeski, the vp of home appliances. I know it's a shocking thing to say but no response from this once great company that has disintegrated into a mockery of itself. Mr. Politeski, I ordered a hot water heater on...

Sears Brands / Washing machine repair

Sears Sucks A Lot on Mar 1, 2017
My older model heavy duty Maytag recently started leaking and I had a Sears repairman come out to take a look. He promptly and correctly identified the problem as a leaky hose. He just as quickly informed me that the washer was too old and he could not get the part to fix it. He was a nice...

Sears / Work boots

Chuck Cody on Feb 22, 2017
Went to Sears to get some decent boots had purchased a pair a couple years before and was hoping to have the same good and comfortable boots to work with. First problem I had was I couldn't try on the shoe due to the placement of the security dye connecting the two shoes together. So since...

Sears Holdings Call Center / Unethical behavior

david 1121 on Feb 14, 2017
Reporting a call center employee for the austin round rock area, Chelsea villarreal, she works as a call center agent in the austin, round rock area. I recommend her being drug tested, not only does she smoke marijuana/weed on her days off as well as selling marijuanna, she also smoke on...

Sears / Item didn't arrive

Losin on Feb 9, 2017
My item didn't arrive and no one from Sears is able to help me. It actually looks like they don't want to do that and don't want to waste their time on me. I contacted Sears support service many times and heard nothing but empty promises. They said they were working on my issues and said...

Sears Kenmore Elite / Washing machine

ccaverly on Jan 26, 2017
It started rusting around bleach dispenser this past year and even the hinges are rusting some. Sears will not stand behind their product saying this is a cosmetic complaint but looking online there are so...many of the same complaints that it is more like a manufacturer defect. Even the...

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