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petco.com Consumer Complaints & Reviews

Petco / cashier used my personal information to find me

Jdp1 on May 21, 2017
stopped by petco on 5/20/17 gave my number to the cashier for rewards program. hours later, after 11pm, I received a follow from a strange girl with zero mutuals. recognized her name because it was on my receipt - xaiviea lutes. unprofessional, inappropriate, and uncomfortable. needs to be removed or at least kept away from our personal information

Petco / puppy training

hilaryp on May 21, 2017
I signed up for puppy training ( was talked into 2 sessions, so I purchased the 2 - 6 wks sessions) at the Unleashed Bressi Ranch, Carlsbad Calif. We scheduled sun at 12 because it is the ONLY time we could all 4 be there between work schedule and school. Also, my daughter has down...

Petco / multiple ball pythons in one enclosure

Daniel Fournier on May 19, 2017
I recently went into my local Petco in Auburn, ME to look at their reptiles. Upon closer inspection of the ball python enclosure, I found that there were at least 3 baby ball pythons being kept in the same tank! Ball pythons are highly solitary animals and I have no doubt that if they are...

Petco / frontline plus

Grace2677 on May 18, 2017
I purchased the frontline plus is the stores. When I looked on line at your website, the price was 30.00 cheaper. I read your policy on price matching and it says you price match online and at your stores. I tried to call customer service and got the run around. They said some stores do...

Petco / Hills dog food

F debled on May 17, 2017
Order a 32 lbs to be delivered to my daughter where I was going my name is Fran Debled 3660 boulder highway #76 Las Vegas. NV 89121 The delivery Virginie Portelli 166 Dare Rd Sselden. N Y. 11784 I received an order for another customer Megan. E McMorrow 245 Darwin Drive Snyder NY...

Petco / dog grooming/customer service/management

Greta Ivanova on May 16, 2017
I have been a regular customer for 3 years at Petco store located at 4161 N Harlem Ave, Norridge IL, 60706. I own a ### tzu which weights about 20 pounds and have had a GREAT EXPERience there with all prior groomers up until this incident. I had an appointment scheduled for 5.30 pm on...

Petco / Refund for incorrect online order

kathleen cook on May 4, 2017
I ordered a cat perch from Petco and received instead a cat scratching post. Order Number: 39479302 . Same manufacturer, wrong item. I spent 20 minutes on the line with customer service giving much info about the incorrect item and the one I had actually ordered. This item had actually...

Petco / Live fish care

Gephyis (Faith Amaya) on Apr 29, 2017
I believe the petco in sequim, Washington and many other petco places shouldn't be able to take care of live fish, or they should start taking car of them. Since petco is a widely known pet store for all of your needs you can expect them not to care. Many petco places take more care of the...

Petco / Manager over animals was so beyond rude.

Christina S8080 on Apr 14, 2017
I came into the new store in jackson couple days ago, and had a few questions about fish and accessories for a tank. My first encounter was a lady who I noticed had a petco shirt on, loudly speaking negatively to another employee and slamming things around. First thought was "surely thi...

Petco / Customer service by store manager

Karla Kelso on Mar 31, 2017
My complaint is on the store manager, Angie. The store is in Springfield Oregon. She made my friend and I wait for almost 30 minutes to run a refund because the coupons (that were still good for two more days) didn't work in the system and she was the only one that could perform the...

Petco / Extremely rude manager

Terri A. Cranston on Mar 30, 2017
I went to purchase cat food today 3/30/17 ...and came upon a manager screaming at employees that were just trying to assist a customer. He was screaming at them in front of other customers. I felt bad for the employees who were just trying to do their job. The gentlmens name was Rick and...

Petco / I was denied the purchase of a guinea pig

knucklehead316 on Mar 25, 2017
On March 23rd, 2017 I had brought back a leopard gecko to Petco because I had not realized prior to buying them the type of care they required. So I called Petco, asked if I could bring them back and receive a refund and they said yes, no problem. So I got to the store, got my money back...

Petco / Glacial shipping and horrendous customer service

pcolive on Mar 21, 2017
.I have been a loyal Petco customer for years so when I placed an order on February 12th for my cat’s food, I assumed I would receive it in a few days. When I checked the website several days later to determine the delivery date, the tracking information was unavailable. When I still hadn’t...

Petco / Pet grooming

Mirta G on Feb 27, 2017
On February the 26th 2017 I took my pet for grooming appointment at Petco / 9:30 am The grooming manager told me that they will start with the bath and then trimming. Ten minutes later I received a call and then they told me that I had to come back to pick up my lovely pet Milo because he...

Petco / Anne quinn whom is in sales

Evelyn Johnson Woodall on Jan 30, 2017
On Sunday 1-29-17 I was checking a new customer in when I received a phone call. I was asked if we do walk-ins I said yes. I asked her if I could put her on hold and explained to her that I was helping a client and as soon as I'm done I'll be glad to help her. As I'm helping the client and...

Petco / Refused grooming service

YoungEun Park on Jan 29, 2017
I went to local Petco store in Livingston, NJ for my dog's nail trimming on 1/29/2017. My dog was refused the service because she does not want to walk in to the grooming area due to insurance reasons. My dog is old and her nail got to long and the floor was slippery, and she does not want...

Petco / Unethical behavior

April Lynn Cruz on Jan 2, 2017
To whom it may concern, Petco in marysville wa The cashier erica is very rude and unprofessional. I went in to return a heater for my fish that only worked for a week. I did not have the original receipt, but was able to print one from pal rewards. She did return it but was very rude...

Petco / Extreme neglect in reptile dept

Meghan DuPre on Dec 11, 2016
Store location 21851 Towne Center Dr Watertown, NY 13601 I have pictures taken at several different times this year documenting extreme neglect of reptiles in this store dating back to march and a purchase I made of an animal, a ball python, so dehydrated and emaciated that it hung limply in...

Petco At Gateway Brooklyn Ny / Grooming dept

Brokerage on Aug 12, 2016
firstly I called and made an appointment and when I got there I was told I had no appointment. there was no one there so why they could not groom my dog was beyond me. to top it off the female at the register claims I didn't have any appointment and the one female that was grooming the 1...

Petco / Groomer

Concernedpetparent on Jul 17, 2016
Today I brought my dogs in to be groomer, everything was going fine until the last fifteen minutes of my youngest dogs appointment. She has a bit of anxiety when meeting new people and this situation did not help. First thing off I noticed was there was a strange man watching her being...

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