petco.com Consumer Complaints & Reviews
Evelyn Johnson Woodall on Jan 30, 2017
On Sunday 1-29-17 I was checking a new customer in when I received a phone call. I was asked if we do walk-ins I said yes. I asked her if I could put her on hold and explained to her that I was helping a client and as soon as I'm done I'll be glad to help her. As I'm helping the client and...
YoungEun Park on Jan 29, 2017
I went to local Petco store in Livingston, NJ for my dog's nail trimming on 1/29/2017. My dog was refused the service because she does not want to walk in to the grooming area due to insurance reasons. My dog is old and her nail got to long and the floor was slippery, and she does not want...
April Lynn Cruz on Jan 2, 2017
To whom it may concern, Petco in marysville wa The cashier erica is very rude and unprofessional. I went in to return a heater for my fish that only worked for a week. I did not have the original receipt, but was able to print one from pal rewards. She did return it but was very rude...
Meghan DuPre on Dec 11, 2016
Store location 21851 Towne Center Dr Watertown, NY 13601 I have pictures taken at several different times this year documenting extreme neglect of reptiles in this store dating back to march and a purchase I made of an animal, a ball python, so dehydrated and emaciated that it hung limply in...
Brokerage on Aug 12, 2016
firstly I called and made an appointment and when I got there I was told I had no appointment. there was no one there so why they could not groom my dog was beyond me. to top it off the female at the register claims I didn't have any appointment and the one female that was grooming the 1...
Concernedpetparent on Jul 17, 2016
Today I brought my dogs in to be groomer, everything was going fine until the last fifteen minutes of my youngest dogs appointment. She has a bit of anxiety when meeting new people and this situation did not help. First thing off I noticed was there was a strange man watching her being...
Scott Stewart on Jul 7, 2016
I receive several emails a day and I never agreed or subscribed to emails. I made sure I deselected all emails after registering but yet still receive emails. I unsubscribed again and the message is that it will take 7 business days to complete - pathetic. I called in to Customer care and...
disappointeduser5 on Feb 24, 2016
Icalled and asked, "Hi there, I'm looking to buy a large dog crate, can you please tell me what kind you have and how much they are before I come in?" Candace of Orlando in the Colonial Plaza location says, "Uhhh... I mean what kind though. What size." Me" ... A large. A large dog crate."...
Lucia on Feb 15, 2016
I purchased some dog food from Petco website. I'm going on a vacation this Friday, so I paid extra money for one day shipping. I was thinking that it would be shipped the next day, as advertised on their website. Since I received nothing I contacted their customer service and was told that...
Ahmed 889999 on Feb 10, 2016
I have an online account with petco.com. I have been unable to access my account since December 28, 2015. I have made numerous attempts to have Petco resolve this issue and provide me access to my account. The account has quite an amount of my personal information including credit card...
Reviewer15041 on Feb 4, 2016
I am not going to hold back anything. I am so fed up with this store and it blows my mind how one company can have its SEPERATE stores in DIFFERENT locations and most if not all manage to be Hell Holes. I've seen YouTube videos as well as videos on FB from PETA. I don't take...
Reviewer21380 on Dec 29, 2015
About 2 weeks ago I drove to Petco in Hagerstown, Maryland to try to redeem an e-gift card for $25.00. Someone supposedly from the Petco corporate offices sent the e-gift card because of an online order issue. Unfortunately at the time I received the e-gift card my printer broke and I wa...
Reviewer57608 on Dec 20, 2015
We took our dog to the Petco at Concord (1150 Concord Ave Suite 160 Concord, CA 94520) around 1 pm today (12/20/15) for grooming. We stopped by the demo booth to check if there are any new dog products. The female staff was very rude without any smile. She barely answered any questions. We...
Reviewer21454 on Nov 28, 2015
Just took my dog to the petco grooming located in Owings mills, Maryland. My dog was cut, had patches of fur missing in her coat, and clumps of left over fur in her coat. It was disgraceful. My dog was there over 4 hours! When I got home and realized how bad her grooming was I called and...
Kenewiwe Kanaki on Aug 28, 2015
The GM at this location is playing favouritism with the dog trainer Emily Breeden. She has rung her self out, yelled at other employees in front of customers, does not work just sits in grooming and talks trash about everyone there. She has not showed up for work she has showed up five...
Reviewer66308 on Aug 15, 2015
First time visitor to the PETCO online site. First of all I had a lot of difficulty completing my order online. So I called the number listed on the website. It took 45 minutes (approximately) to place my order due to some "computer glitch". I will NEVER order again from this site, nor...
BBGibbs on Nov 2, 2014
On Saturday November 1, 2014 I brought my miniature dachshund Dax to be groomed. I dropped of an energetic happy full of life dog to be groomed. When I pick him up he appeared to be a bit timid which was very unlike him. When he sees us he is normally very excited and jumping. I thought...
Umake on Dec 25, 2012
Terrible experience. Tried to shop Black Friday sales on petco.com, and site was slow. Could not check out. Finally was able to check out and my item was out of stock. Selected to be emailed when item available. Received email on my phone that the item was back in stock and immediately...
EL007 on Jun 22, 2012
I made an order for dog food with petco.com. Free shipping was marked on the website. Not until I printed out the order #- was shown super saver shipping- 5-7 business days!!! TOTALLY UNACCEPTABLE!! WE are dealing with dog food-my dog is starving and cannot wait at least a week. I called...
Nicole Petrik on Apr 30, 2012
I purchased a baby bearded dragon on Friday 4/27/12 and it died on 4/30/12. I wish I would have listened to my instincts telling me this doesn't seem right but unfortunately I didn't. I hope anyone who reads this heeds my warning and stays far away from purchasing a pet from...