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monitronics.com Consumer Complaints & Reviews

Monitronics / contract terms cancellation attempt

John Weiske on May 2, 2017
I had an agreement with Moni as I signed the original agreement with Capitol Connect. They installed several new monitoring devices and a new monitoring panel. My agreement with Capitol Connect was for 36 months. The paper copy that I signed had the 60 months scratched out by the sale...

Monitronics / Management (Emilio)

Josie Gonzalez on Feb 21, 2017
We have been customers of moni for over 4 years, management (Emilio) was rude, unempathetic, and unwilling to work with us, and unwilling to solve our problem. I asked for another supervisor, and he refused to transfer call, letting me know monitronics only had him as a supervisor on duty...

Monitronics / Security system for home

Evelyn Marie Gilbert on Dec 2, 2016
About a year ago, my elderly mother had a Monitronics employee show up at her home pretending to be an ADT representative to upgrade her system. Her ADT system contract had expired but she was still using the ADT system. So the Monitronics rep switched out key pads (still telling my mother...

Monitronics / Cancelled over one year still continued to take money from elderly parents

RufusMary on Jul 17, 2016
Told my Elderly Parents they were update their ADT alarm systems. Removed my parents ADT systems and put theirs in. I called to cancel 5/11/15 and to remove their system never did. Just decided to look at my parents bank statement Monitronics continued taking funds for 12 months over...

Monitronics / Harassing phone calls over payments received

Veronica White on Jul 11, 2016
We have been excellent customers of Monitronics for 3 years, then all of the sudden they told us that our bank account information had changed and we missed our payment. We had never changed our bank or our account and have received several phone calls from them even though they have...

Monitronics / Security Services

Patricia C Pope on Mar 12, 2016
I installed their home monitoring system in my Florida home on March 15, 2012. Installation went great. I decided to have them install their system in my Ohio home in May/June, 2015. The 1st tech sent to do the installation had no clue how to install the system and what to do with the...

Monatronics International / They continued to charge me after I sold the house

Reviewer90005 on Jan 27, 2016
I have used the security services of Monatronics International, but 2 years ago I sold my house. After all papers were signed and the new person mowed into my house, I called to this company and explained that I sold the house. I said to cancel the services and stop all charges. The agent...

Monitronics / Security alarm system

Sondra Hoffman on Dec 16, 2015
Following a home break-in by teenagers, we were approached by ADT representative to sign up for a home security system. My husband and I agreed. We were perfectly satisfied with the system and service. Within a short time we were again approached by a representative of our security system...

Monitronics / Crooks

darionwilkins on Nov 5, 2015
Their door to door saleman caught me while I had been drinking, and sold me on their unit and a three year contract.I accepted that I was at fault as well, and didn't mind since I was about to deploy to Afghanistan and wanted something for the family. However now that the three years are...

Monitronics / Home Alarm

Charles Smith on Oct 20, 2015
In about 1 years time I've had multiple problems with my system and on top of that they failed to install sensors in the windows upon installation. I've had weeks at a time with out service and have to wait weeks for a repair company to fix the problem AT MY COST. This is BS and they need...

Monotronics / Harassing Collection Practices

We signed up for security alarm services with Monitronics in February 2007 at our home in Tempe, AZ. We sold the home in March 2009 and contacted Monitronics via email to let them know that we would no longer need the service because we had sold the home. They asked us to provide them with...

Monitronics / Stay FAR away from Monitronics

The following letter has been sent multiple times to Monitronics with no resolution... Excuse the following angry tone of this letter, but I am quite frustrated. For the last year I have been dealing with your company's poor customer service. It has resulted in the repositioning of...

Monitronics / Security monitoring

When I signed up for Monitronics, the contracts states I must have an active phone system at all time. I have a phone system but changed carriers. Monitronics informed me that they couldn't monitor with the phone system I had unless I bought a piece for $350.00 to go with the alarm...

Monitronics International / Terrible company

I have already made a report, but when I read some of the newer ones, I had to respond. I sent a registered letter, return-receipt requested, telling them to communicate with me ONLY by mail. They continued to call me two to three times a DAY! I told them I was filing a report with the...

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