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lg.com Consumer Complaints & Reviews

LG Electronics / LG Washer

Len H on Feb 16, 2017
Bought a LG Top load washer less than 3 years ago for $720. Its constantly going out of balance several times every load you wash. Now the drive shaft broke and took out the wash plate as well. Despite the fact that the front of the washer has a 10 year warranty sticker plastered on the...

LG / Dryer

Jmlong88 on Feb 10, 2017
My 1.5 year old dryer stopped working on 2/4. I immediately contacted LG and was told that it was out of warranty (only a 1 year warranty). This is the second time that the dryer has stopped working since it was purchased. I purchased the LG extended warranty and scheduled an appointment...

LG Electronics / Mobile repair service

PhantasmX on Jan 30, 2017
Paid for repair on my smartphone 12/22/16. Had in writing my repaired device would be received 5-7 business days from date of payment. On 1/23/17, the 20th business day told repair cannot be made before March; offered and accepted a different model phone as replacement within 5-7 more...

LG Electronics / LG Refrigerator

Ted Shado on Jan 19, 2017
I am at my wit's end about this frig. First we almost had a fire in the frig with the lights. That's been replaced but then the shelving unit in the refrigerator part snapped in the middle where the drawer meets. We bought replacement parts, and I replaced them. Now they have snapped again...

LG Electronics / Oled55b6p television; sh5b soundbar

Gary Zabriskie on Jan 17, 2017
I purchased a new TV in late October along with a new sound bar. Initially I hooked up the TV to my old sound bar and it worked fine. Got up one morning and the sound bar had quit. I replaced it with the new LG unit and it did not work. Both sound bars would work on the optical feed but...

LG / Smartphone

Sushil Vij on Jan 9, 2017
i was updating my cell phone H790BK (16G) and it shut down and never restarted again. My RA# it A016CG55364 was still under warranty. I sent the phone to the address was given with a prepaid lebel and was received by LG on 12/9/16. I received an e-mail that it will be back to you between...

Lg Appliances / Never received rebates

Troy Scott Smith on Jan 9, 2017
I purchased a 4 piece kitchen appliance set from HH Gregg in late August of 2016 that came with a $400.00 rebate from LG. I filed the appropriate paperwork and submitted for the rebate within 2 weeks of my purchase and as of January 9, 2017, I have yet to receive the rebate. I have called...

LG Canada / Customer service

jly009999 on Dec 21, 2016
Bought an LG G4. Phone was sent in for repairs, unable to unlock phone. That was 3 weeks ago. Since then no replies to emails or on social media, only replies of "We will get back to you" then no response. In what world does getting an unlock code take weeks!? I'm not sure anybody is even...

Lg Appliances / Horrible customer service

Gunter222 on Nov 22, 2016
Electric Range LG lre 6383sw purchased June 2014. AC outlet stopped working Sept. 2016 because the thermal fuse is broken. This is an inexpensive part easily replaced that I could install. Called the 800-number for Customer Service. Found out that there is no service available in our area...

LG Electronics / Lg french door refrigerator lmx25986st

Mvp2448 on Nov 17, 2016
Refridgerator failed to cool on 10/9, 3 service calls later the A&E tech after contacting the LG Technical Center they requested he preformed a vacuum test it failed. The A&E tech recorded and photographed the readings declaring the refrigerator not repairable. He said A&E would forward...

LG South Africa / Lg fridge/freezer combo

Henco Malan on Sep 22, 2016
Just real our mail correspondence! Dear Natasha/Caren According to this mail the unit would have been couriered to Bloemfontein the 20th of Sep 2016 and then exchanged with the current faulty one at Dr Weyers house... - It’s been almost a year since we’ve tried to sort this problem - We have...

LG Electronics India / Most pathetic after sale response by lg india and cheating at lg showroom noida

remya.mahendran on Sep 1, 2016
Please note that the escalation page on LG website says -"server error please try again later"...I tried from different browsers and computers for like 20-40 times!!! Please take a look at the entire after sale system response from LG India. We purchased an LG 32 inch TV in April 2015 from...

LG Electronics / Dvd recorder

cragg bailey on May 23, 2016
I purchased a DVD recorder thru Amazon in March, 2016. It became immediately apparent that it only played in black-and-white; a call to the 'Customer service' number elicited a suggestion that I buy another cord. I declined, as LG had provided the cord with the recorder, and the CS person...

LG / Lack of customer support

Eli on May 15, 2016
Recently I have purchased a new LG phone and had some problems with it and I really needed some help and advice from customer service. I emailed many times hoping to get a reply but they ignored all my messages. Also tried to call and was put on hold like forever and then disconnected...

LG Electronics India / Lg 42"smart tv - non installation of wall mounting unit

My complaint with the company is acknowledged as ck. No./Complaint no. Cn201605037212. The wall mounting unit for the tv is not done since its purchase. I requested for the same . They are demanding for charges of rs.912 when I explained the situation under what circumstances I asked for...

LG Canada / LG Dryer - Model DLEX3570V

bhollett on May 4, 2016
I purchased this new dryer in January of 2016 and after three months it stopped working. LG dispatched a technician and they had to wait for a part to arrive. We waited for 2 weeks only to discover the part will be 5 more weeks. We called to ask for a new dryer and got caught in the loop...

LG / Lg g4 phone

Kevin Kanyottu Kamau on May 1, 2016
I have been a LG phone user for 4 years. Last year like any phone enthusiast, I purchased their latest phone the G4. This year in January the phone started going off on its own. At first I thought it's a battery issue. I want to lg office in Kenya and complained. They said it's been a complaint...

LG / Dishwasher

bobra95 on Apr 18, 2016
LG dishwasher caught fire this morning. My wife happened to be in the next room when she she smelled and acrid odor and then saw smoke coming from the closed door of the dishwasher. When she opened the door, she saw flames in the bottom of machine. She dosed with salt, and when that didn't...

LG Electronics India / LG LED TV / LG LED Screen problem

Prakashkanna on Apr 11, 2016
Sir, Madam, I bought a 32” LG HD LED TV from SHAHS ADYAR- in Gandhi nagar, Adyar, Chennai-20. On 15th January 2015 of about 27, 000. On 28th feb 2016 (on month after warranty completion ), while we were watching the program in TV around 10.00 AM, suddenly 4 inch diameter size in the center...

LG / Bootloop - LG G4

Mohamed Nabih Elshimi on Apr 9, 2016
I bought LG-G4 (LG-H815P) on 24-8-2015 from iMedia store in Cairo, Egypt. My G4 had a bootloop on 4-4-2016, I called the customer service for LG in Egypt, they refused to replace the phone (which is still in the 1 year warranty), they only offered to replace some hardware internal...

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