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lazada.com.ph Consumer Complaints & Reviews

Lazada / Extra delivery fee

Me
Mero on Apr 25, 2017
I bought several items from Lazada and was charged extra money for delivery. I heard a lot about Lazada and decided to order something. It was easy to place order and also liked their site which looked very professional. Everything seemed fine until I noticed that some money disappeared from...

Lazada Southeast Asia / asus zenfone max 32gb white

Be
Bella Mae on Apr 21, 2017
received the asus zenfone max white 32gb seller is Gadget world order no. 353664518 which i ordered again even if I felt unlucky and received yesterday April 19. The unit suddenly shutdown April 20. it was 90% charged and I was shocked and disappointed. I put the charger on but was still...

Lazada.com.ph / Tolerating fraud credit card transactions

Mi
Mildred P. on Apr 9, 2017
My sister received a text message from her issuing bank that her supplementary credit card which is under my name was used in a transaction at Lazada.com.ph amounting to Php21, 000.00 last April 8, 2017. But the problem is, neither of us made any transaction that day. So she called Lazada...

Lazada / Horrible!

Ka
Kalpak on Apr 4, 2017
I bought a TV from Lazada and it arrived damaged. I tried to reach them via phone but they did not reply. For about two weeks I was calling every day and when they finally replied they said that I need to file my complaint in a written form. I sent them a message and received no reply...

Lazada Philippines / Phoenix hub merchant is the worst.

Ma
Maryrose S. on Mar 20, 2017
I bought a Digital hanging scale with 500kgs. Capacity and it is worth 4k. But when I received it the Item was factory defective and 100kgs. Capacity only. When I returned it back they keep delivering back too. It happened 3 times na. So for me, thats too much hassle, I always had to go to...

Lazada Philippines / Cell phone order scam lazada philippines

Ry
Ryan Murro on Mar 17, 2017
They scam me no refund order number 399197988 they cancel my order without my permission no respond dead support.. Payment via paypal. Worst ever experience buying online, , they only need your money they have no concern on customers. This is my last time to buy on lazada.. Good service in...

Lazada / Very bad service!

Ar
Arriye on Mar 14, 2017
They are the worst people to deal with, very rude and unprofessional. I bought a charger from them and when it arrived it did not work. Maybe it was broken, I don't actually know, but the fact was that it did not work and wasn't charging anything! I asked Lazada for a replacement and they...

Lazada Philippines / ikea omund stool (2 x stools in box)

Te
Terri Cutts on Feb 20, 2017
I ordered a IKEA Omund Stool for 2, 550 pesos. The order contained 2 x stools in the box IAW the Lazada Philippines Online Shopping. When I received my original order (19 Jan 17) there was only one stool in the box. We contacted Lazada and they advised to return the product to LBC which we...

Lazada Philippines / Lazada.ph defective products, please see details below

Ta
taparb on Jan 6, 2017
first, i did not expect that the items i ordered : ORDER # 386317419 said to arrive by january 1, 2017, still have not arrived when today is january 7 second, the order i made: ORDER # 361153689, said to arrive on 28 december 2016, has not yet arrived third, ORDER # 361153689 the order i...

Lazada Philippines / Unethical behavior, rudeness, customer service disconnected the call

An
Anne0223 on Dec 29, 2016
I called yesterday night, 12/28/2016. Around 6pm, this is regarding the package that was delivered that morning. I woke up and got a message from an unknown number informing me that he is from lazada and he went to my address and no one's home. I am a lazada customer for few years now and...

Lazada Philippines / Customer support in case of non delivery

He
Heiko Hickethier on Nov 23, 2016
Several ordered items came too late. Recently lazada send the parcel back to sender. No delivery - no refund - waisting time and money. By the way the customer support is a computerized answering machine - you see it on the remarks and recommentations you get. No human logigal proof or...

Lazada / Can't cancel order!

Ia
Ian on Jul 12, 2016
I was working in Philippines and I lived there for two months. While I was there I ordered some goods from www.lazada.com.ph and was hoping for a quick delivery but my order did not arrive. I waited for about a month and decided to cancel my order because it was already time for me to go...

Lazada / Missing items

Le
Levi on May 25, 2016
I have ordered several items from Lazada website and yesterday received the package. When I opened it I found out that two items were missing. I immediately contacted customer service and they promised to check what was going on. Later they contacted me and said that according to their...

Lazada Philippines / Absolutely disgusted!

De
Deko on Mar 9, 2016
I accidentally found Lazada website and decided to order something. This was my first experience with Lazada! I'm so disappointed! I purchased some things and received a message from them stating my order will arrive in 7-14 days. It was about a month ago and my package is still not here!...

Lazada Philippines / Frustrated customer!

Ba
Baba on Mar 7, 2016
I've purchased some items from Lazada and haven't received any package yet! But recently I've received an email stating that a certain person received my package. However upon checking, I cannot even view the tracking of my order. I want to know the name and address of a person who...

Lazada Philippines / Return item - 3 in 1 solar light fan - the flashlight has no charger.

St
stephanie claire carpio on Feb 23, 2016
Hello lazada, Have a nice day ahead... Last nov.20, 2015 I received the item 3-in-1 solar light fan (White/champagne) with free 1 rechargeable police flashlight with stun gun taser but I found out that the flashlight has no charger so I returned the item through lbc last nov. 21, 2015. I...

Lazada Philippines / I'll never order from lazada again!

Ka
Katarina on Feb 19, 2016
I ordered a laptop from Lazada website. When it arrived it was damaged so I contacted the company, provided some pictures and sent it back. When I spoke with their rep I was told I'll be refunded. Since that time I heard nothing from them and one month already passed! Where is my money?...

Lazada Philippines / Never again!

Mo
Mottoo7 on Feb 5, 2016
I ordered an item from Lazada and their site said that it was in stock. After I made the order, I waited for it to arrive for ages. I received a message from Lazada and it said that my order was cancelled because my item was out of stock. But I did receive a package from them, but there...

Lazada Philippines / Very poor service

Sa
Sarah W on Feb 2, 2016
I made an order and purchased some items from Lazada. Yesterday I received a message from Lazada customer service stating that my order was delivered, but it wasn't. I contacted them and said that I received nothing. I also tried to call the courier to double check, and they told that the...

Lazada Philippines / Worst online shopping ever!

Tr
Trick on Feb 1, 2016
I purchased something from Lazada back in December. It was supposed to be delivered on January 10th, but I received nothing. So I contacted customer support and they said that my item was shipped. I waited and finally received it two days ago. When I opened the package I was very...

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