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jenjenhouse.com Consumer Complaints & Reviews

JenJenHouse / will not honor refund policy

dbrock77 on May 30, 2013
This is their return policy: "Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact...

JenJenHouse / Poor Quality / Horrible Customer Service

allyann2005 on Apr 10, 2013
UNLESS YOU LIKE TO GAMBLE, DON'T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra...

Jenjenhouse.com / I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors

Collime on Nov 21, 2012
I have to agree with the other bad reviews. I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors. When I complainted to customer services they tried to say its because I ordered them at different times. I explained to them the color on their swatch card...

JenJenHouse / Worst company that 've ever dealt with!

Cathy Z. on Oct 12, 2012
This is the very worst online experience I have ever had, and I do a lot of online ordering! When we received the dress we ordered for my daughters homecoming, it arrived first thing we noticed is that the color of the beading was not the color that was shown on the website, it was suppose...

Jenjenhouse.com / The dress I got does not near have the quality of the dress in either of the pictures uploaded.

Smoldine on Oct 5, 2012
When I bought the dress for my homecoming, there was a different picture uploaded of a dress similar to the dress now up; I wanted a dress closer to the first picture uploaded NOT the picture now. They changed the picture of the dress after my dress was already purchased. It gets worst!...

Jenjenhouse.com / This site is the reason people say buyer beware

Movlike on Jul 30, 2012
This site is the reason people say buyer beware. I ordered a chiffon tea length (just past the knees) dress and received this hideous dress that was made from fabric you'd make curtains out of-not chiffon and the dress went to my ankles and I'm 5'7" so it's not like...

Jenjenhouse.com / Don't buy from jjshouse or their site Jenjenhouse.com

Kimade on Jun 6, 2012
Don't buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don't risk it.

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