Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

expedia.com Consumer Complaints & Reviews

Expedia / lies

Gina ToRr on Sep 16, 2017
My fiancé and I booked a flight and hotel stay in Alabama this coming weekend in order to attend a funeral of a close family member. Due to the fact that this was a sudden death, we did not have enough money to book on one credit card the insurance of the flights. However, we called earlier...

Expedia / Never use Expedia

Steven Jones on Sep 15, 2017
Impressed by how their customer service works. It was sarcasm. I canceled my booking. According to their policies, I should get a refund in full. It's been a month since my first attempt to get it. I called numerous times and talked I think to all of their reps and all of them told me the...

Expedia / expedia wrote my trip on two separate itineraries, and expedia booked my flight with insufficient time between connecting flights

dangiannini on Aug 24, 2017
Expedia made two errors: first, they wrote my trip on two separate itineraries which prevented me from getting home after the first leg of my connecting flight was cancelled and, second, Expedia booked my flight incorrectly with insufficient time between connecting flights Expedia booked me...

Expedia / duplicate reservation and charges

Joan McLoughlin Conant on Aug 22, 2017
I booked 3 rooms in Louisville for the Derby. I cancelled those rooms well within the hotel policy. I got charged anyway. Came to discover, with no help from Expedia, that Expedia duplicated that reservation but with my billing info and not Expedia account info. So I had no idea the hotel...

Expedia / airline ticket

Rashel Kermani on Aug 10, 2017
I purchased roundtrip ticket on line with expedia flight with united and lufthansa, since united don't operate in Dubai. Jan/21/2017 flight #UA8844 and Lufthansa flight#UA8904 And return on June 1/2017 flight UA9730 AND UA9731. I had an accident at Dubai airport, terminal 3 and damage my...

Expedia / car rental which within portal became a car service

Wane Garsky on Jul 23, 2017
I paid for a car rental hotel round trip tickets to San Diego. When arriving to San Diego I called the car place thinking it was a local company and asked where is the car rental company "CARmal" so I can pick up the car and they responded were a service ..I explained my challenge and it...

Expedia / Disgusting Customer Service

Aatreyi Bal on Jul 20, 2017
I booked tickets via Expedia in February, for my trip from SLC-CCU on 29th November 2017. The first leg of the trip was with Alaska Airlines. In May, they rescheduled their flight. I was asked by Expedia to cancel my booking and take the refund. I asked for a change in the booking of the...

Expedia / wrong information which lead to wrong choices

German Largo Urrea on Jul 18, 2017
I'm having a problem with a reservation that I just did with Expedia. username: glurrea@yahoo.com itinerary: 7277845203806 When I was searching, I picked Free airport transportation and Free breakfast, so that why I choose Intercontinental Miami Doral, but, after I paid, the itinerary say...

Expedia / not notifying me of a problem with credit card until the day of travelling

Shirley1953 on Jul 15, 2017
I booked hotel in berlin ibis styles on line on 17 march 2017.in the email from expedia it states "your reservation is confirmed. No need to call to reconfirm. I thought this was confirmed in the easy requesting what time to arrive at hotel my option was I do not know. Ibis confirmed the...

Expedia / incorrect information given

Mackenzie Woodbine on Jul 14, 2017
To Whom It May Concern, I booked a hotel reservation for a trip to Boston and Expedia charged me more money than the website had advertised the hotel as. I called Expedia and they recognized that they made an error and provided me a $200 credit toward a future hotel or vacation package I...

Expedia / we were charged for rooms we did not reserve through expedia

lynda lynn on Jul 11, 2017
We were calling the 800 no for super 8-- we called the 800 no online saying super 8-- the sales rep booked us with the st. Charles rock super 8-- took our cred cd-- we called that super 8 to make sure of the rooms to find out only 1 bed was avail- we needed 3 beds--for 2 rooms-- we...

Expedia / price matching guarantee

hverne on Jul 6, 2017
I booked a trip on Expedia, a few hours later Expedia showed the exact same trip $200 lower. I applied to get the difference using Expedias Price Matching link. It was rejected as follows, "Thank you for contacting Expedia regarding a Price Guarantee claim on itinerary . Our records show that...

Expedia / cancellation of confirmed hotel bookings

Dr Ali Al Shehabi on Jun 6, 2017
Confirmed booking references/booking details were issued to me by expedia in september 2016 for hotel rooms in makkah, saudi arabia. Booking agent:expedia.com (The well known online travel agent). Expedia.com, for the past ten months, have refused to resolve my above denied reservations at...

Expedia / flights and hotel

Fangfei Ge on May 30, 2017
Hi, I have a reservation with itinerary number 7269138696996, the price of which went down because I booked a flight from expedia as well. However, I failed to enjoy this discount because I booked flight after booking a hotel. Therefore, I called expedia to ask them what they can do in...

Expedia / I was charged twice and didn't receive a refund

Rick on May 8, 2017
Believe me Expedia is a terrible site, don't even think of using their service. I booked a hotel stay and received the worst time ever. They charged me twice and I wasn't able to get a refund no matter how hard I've tried. I even involved the hotel and hotel manager tried to help, but...

Expedia / hotel reservation

Danitra Nelson on Apr 21, 2017
I mistakenly booked a hotel reservation (Reservation #: 7259161391581) in the incorrect state on 4/14/2017. I was suppose to book a room for Emporia VA instead I accidentally booked the reservation in Emporia KS. I called Expedia.com on 4/14/17 customer service line where the agent...

Expedia / cancellation charge when there wasn't to be a charge.

roxcie on Apr 15, 2017
I reserved a room through Expedia for a one night stay. I had UNTIL April 6th 2017 at 6:00pm to cancel WITHOUT ANY charges or fees (per Expedia) from them or the hotel. I cancelled on April 4th 2017, received a cancellation confirmation email from Expedia stating I've cancelled and NO...

Expedia / hotel

Carol Tyree on Apr 12, 2017
I reserved Hyatt Regency in Newport Beach for 4/8. When I arrived at hotel, we were told no reservation. Spent 90 minutes on the phone with Expedia, only to be advised that the hotel had not received expedia reservation. We were rerouted to the Marriott Hotel and Spa. When we arrived there...

Expedia / hotel cancellation process

MikoNujaahatt on Apr 7, 2017
I had the worst experience with Expedia and I will not use them again, they are terrible and unprofessional company. I booked a hotel stay via their website and due to some personal reasons I had to cancel my entire trip. I contacted Expedia and asked them to cancel my reservation and they...

Expedia / refund for cancelled flight

Charlotte321 on Feb 20, 2017
I cancelled a flight that I had organized with Expedia for my boyfriend [removed] on the 19th of December and I was told I would get a refund of 747.27 euros. The booking reference is: 7216373302035. That same day I realized that the account linked to the card that I had used to book the...

Contact Us


more videos More Videos

Reply to