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expedia.com Consumer Complaints & Reviews

Expedia / I was charged twice and didn't receive a refund

Ri
Rick on May 8, 2017
Believe me Expedia is a terrible site, don't even think of using their service. I booked a hotel stay and received the worst time ever. They charged me twice and I wasn't able to get a refund no matter how hard I've tried. I even involved the hotel and hotel manager tried to help, but...

Expedia / hotel reservation

Da
Danitra Nelson on Apr 21, 2017
I mistakenly booked a hotel reservation (Reservation #: 7259161391581) in the incorrect state on 4/14/2017. I was suppose to book a room for Emporia VA instead I accidentally booked the reservation in Emporia KS. I called Expedia.com on 4/14/17 customer service line where the agent...

Expedia / cancellation charge when there wasn't to be a charge.

Ro
roxcie on Apr 15, 2017
I reserved a room through Expedia for a one night stay. I had UNTIL April 6th 2017 at 6:00pm to cancel WITHOUT ANY charges or fees (per Expedia) from them or the hotel. I cancelled on April 4th 2017, received a cancellation confirmation email from Expedia stating I've cancelled and NO...

Expedia / Hotel

Ca
Carol Tyree on Apr 12, 2017
I reserved Hyatt Regency in Newport Beach for 4/8. When I arrived at hotel, we were told no reservation. Spent 90 minutes on the phone with Expedia, only to be advised that the hotel had not received expedia reservation. We were rerouted to the Marriott Hotel and Spa. When we arrived there...

Expedia / Hotel cancellation process

Mi
MikoNujaahatt on Apr 7, 2017
I had the worst experience with Expedia and I will not use them again, they are terrible and unprofessional company. I booked a hotel stay via their website and due to some personal reasons I had to cancel my entire trip. I contacted Expedia and asked them to cancel my reservation and they...

Expedia / Refund for cancelled flight

Ch
Charlotte321 on Feb 20, 2017
I cancelled a flight that I had organized with Expedia for my boyfriend [removed] on the 19th of December and I was told I would get a refund of 747.27 euros. The booking reference is: 7216373302035. That same day I realized that the account linked to the card that I had used to book the...

Skynet / Bad service for delivery and customer service

Ka
Kaka Poh on Feb 4, 2017
I was received a call from skynet to check my address due to driver cannot found my address. I was provided a full correct address to that agent from customer service, reconfirmed again and again with him my address, but until today I still haven't get my courier!!! From beginning of...

Expedia / Refund for air tickets

Mu
musicant on Jan 7, 2017
I purchased in february 2016 a package for 3 people to dominican republic for november 21, 2016 to november 27.2016. The package included air fare and all inclusive hotel. Price was 2, 296.55. Internary # : 1128787896547. On august 29, 2016 my flight was cancelled due to problem with...

Expedia / Online insurance purchase excluded phone completion

Ld
LD Kranz on Dec 18, 2016
September 10, 2016 I made round trip reservations and bought insurance. I did this with online "chat" representative. I asked to add a hotel in return destination city and online chat rep said I'd have to call Expedia to complete that task. I called and made hotel reservation in...

AARP Services / Expedia

Dr
Dr Brooks on Dec 8, 2016
From nov. 16th to nov. 19th i stayed at the south point hotel in las vegas. I booked this hotel through the crooks of expedi and was over-charged $63.00 from south point after expedia got $265 before i even checked into this thieving hotel not to mentioned having to pay $85 just for...

Expedia / Hotel & their customer service!

Ga
Gary&Khoa on Dec 6, 2016
Expedia / oyo malaysia hotel chain misrepresentation, false advertisement! When is a hotel not a hotel ? When advertised through oyo malaysia on expedia etc! In good faith i booked a hotel through expedia.Co.Uk after extensive research on their website and others for a hotel in kuala...

Expedia.com / Hotel reservations denied by hotel royal dar al eiman at makkah saudi arabia

Dr
Dr Ali Al Shehabi on Dec 4, 2016
Booking reference issued by expedia : 1147052796562 + 5 others, I am writing to you to raise an issue about online travel agent at expedia.com . Expedia.com, for the past two months, refuses to resolve my above denied reservations at hotel makkah royal dar al eiman. Copy of massage sent to...

Expdia.com / Hotel booking

Be
benjamin schofield on Nov 29, 2016
9/29/2016 I accidentally booked a hotel reservation in Montreal, that had the same name as a hotel in Paris that I was trying to book. I was distracted by a 6 month old baby at the time. I realized my mistake immediately and called customer service right away. I was advised by customer...

Expedia / Customer service

Ka
Kaede626 on Nov 18, 2016
I placed a order for a flight that was listed at $965. When I submitted the order, however, I was charged $4, 944 -- a full $3, 979 overcharge! When I called to report the problem, I was placed on hold for over an hour after being told that the overcharge was due to an issue on their...

Expedia / Rent a car cheet

Kl
klipper on Oct 28, 2016
On 13 Oct. 2016 I booked at Alamo midsize SUV through Expedia.com in Denver (DIA) for 16-23 Oct.2016. I paid to Expedia $238.26 plus Car Rental Insurance $80. Alamo charged me with $431.03. This sum also included taxes and fees. The whole sum I paid is $749.29 or $107.04 per day. Compare it...

Expedia / Fraudulent review sent from my google account w/o authorization

Ja
James Calkins on Oct 16, 2016
The following is a reply I received from Expedia: Dear James, Thank you for contacting Expedia about deleting the submitted review for your reservation at Super 8 Chico Ca. We apologize for the inconvenience; however, once a review is approved and posted, we are unable to delete or revise...

Expedia / Wrong information expedia gave which cost me alot

Th
the_gold666 on Aug 17, 2016
My story is that I booked a car using Expedia to go for a road trip in Europe the cost was about $800 without insurance. after checking other companies deals I found a good deal through one of the car company website, and that was about $1400 with full insurance with Excess of $ 0 in case...

Expedia / Trip

Je
Jennifer Lacatus on Aug 11, 2016
I booked 2 separate itineraries going to Grand Cayman in two different hotels. I received an email stating one of the hotels will be closing the pool during our stay. I tried to transfer the one party to the other hotel. Expedia said they could do that but the charge was more than what I...

Expedia / Reservations

Ra
Raybe on Aug 5, 2016
On 4 Aug 2016, I made a reservation for a hotel but inadvertently forgot to provide the date. Expedia the put a date in the form instead of informing me the field was not entered.` I called, but this was an non-refundable price, so I was stuck with making another reservation. The form on...

Expedia / Expedia airline ticket purchase

Ro
Rob L5 on Jul 21, 2016
I purchased 9 tickets back on 4/25 through Expedia for Dynamic Airways round trip flights (403 and 404) from JFK to Cancun from 8/14 thru 8/21. When I originally tried to reserve seats, I was advise to wait until about a month before the flight to contact the airline for the seat...

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