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directv.com Consumer Complaints & Reviews

DirecTV / scam?

Mg
M Gas on May 30, 2018

Forced us to sign up for a 7 dollar? monthly service fee because the techs have yet to be able to solve ANY of the problems. I like TV, and just want to watch ANY program undisturbed. Therefore, with all new cabling, new grounds, no obstructions of any kind...it's curious? Anyway, I paid...

DirecTV / ever changing bills, new guide, and horrible customer service

Gr
Greigerstyle on May 29, 2018

Bills are extremely erratic, ever changing, and never the same but always go up even though we haven't changed our service or subscriptions. Calls to customer service gives no help whatsoever but is never short of excuses and not helpful at all. New guide is a complete joke and almost...

DirecTV / television services

Ny
nygiants on May 22, 2018

Directv promised me better television service with a wireless equipment system. When the system was installed I was provided a defective wireless tower. The customer service representative said that I would be without television for six days. Then I would also be inconvenienced when the...

DirecTV / unable to fast forward through ads

Sa
Sandy Angry on May 18, 2018

Effective 5/17/18, I am no longer able to fast forward through commercials. I'm paying over $140 per month. I'm NOT paying to be forced to view advertising! I will be cancelling my service as soon as my new satellite provider is installed. This is a horrible disservice to consumers. We are...

DirecTV and AT&T / unauthorized charges

Ci
cissi garcia on May 17, 2018

Spoke to representative from billing at&t and was told there would be no charge for service call. I inquire about my why my bill was so high because I m on auto pay. I was told that I was charge a service call, after the fact, which I think was wrong because I was told there would be no...

DirecTV / new format

Si
Sigrid Lewis on May 9, 2018

I called and complained to customer service rep about the new format - the font is too small for an average human being not to mention a senior citizen with glasses - i should not have to get up to stand in front of the tv to read the guide! Also the new format on the playlist is beyond...

DirecTV / trial period

Kr
Kristy4! on May 6, 2018

I was told by a rep who came to my door selling their services that I would have 3days to try out services and that I could cancel for free if not happy. I called and was told by a representative and then a supervisor that I would be charged for the 3days and a $420 cancelation fee...

Direct TV / cancelling service is a nightmare!!!

Er
Erikag on May 5, 2018

i have been at this for a week and i feel like im just going to give them away FREE MONEY my usually payment is about $100 per month currently im about $136 past due (and the services are still running) so ive being calling customer service (which by the way they are EXTREMELY RUDE) to see...

DirecTV / charging for services that were supposed to be credited back to my account

Vi
vincent nangle on May 1, 2018

On Jan. 29 2018 Direct TV decided to suspend my account. Why I do not know. I called that day and they reinstated the service, except the genie receivers would not work. The lady I talked to said she could not fix them by phone and she would have to send a tech out to fix them. I said fine...

DirecTV / billing issue

Ju
june96 on Apr 28, 2018

I have been with directv over 14yrs and I've had to call every month this year. I called about my monthly discount and they said I've used it early!!! Seriously are you kidding me. I dont even do the bill they apply it. So if they used it early that's on them. All I ask was to take my...

DirecTV / satellite tv

Di
DirecTVsneaky on Apr 27, 2018

We entered in to a 2 year -Price will Not change for 2 years - contract with DirecTV. This was including a price discount for having three services with DirecTV & ATT: Home phone, internet, and satelite TV. 13 months later, our DirecTV bill was suddenly increased by $45.84 per month (almost...

DirecTV / fraudulent charges of $84.86 in january 2018 by directv

Fr
Fredde Spruiell Ramey on Apr 5, 2018

My services with directv ended when I returned their equipment on 12/13/17 by fedex (rma 2616905) and paid the final bill of $9.87. On february 5th, 2018, I received a statement dated 1/29/18 - acct#: 2616905 Previous balance $ 0.00 6 charges - ordered 1/2018 via remote. Charged on...

DirecTV / installation

Mi
Micki Nicol on Mar 5, 2018

I am moving into an apartment complex and called at&t last friday (march 2, 2018) to set up internet and directv service. After going through the complete process with a very nice young man, he told me that he could not set up directv installation due to my location having an mdu...

DirecTV / cannot cancel service

An
Andrea9889 on Mar 1, 2018

I have been trying to cancel my service since november, and 4 months later I am still getting billed. I keep calling and they keep promising that my service is canceled and guaranteeing no more charges, and credits, which never come through. This has been the biggest waste of time and...

DirecTV / returned equipment, still charged — sent to collections, 3 support agents couldn't help

Mm
mmcoats on Feb 21, 2018

I actually really loved when we had our directv service, regardless of the crazy amount we were paying for it. We moved out of state for a job relocation and had to cancel our service while we switched to our rental home, with all plans to sign up again once we purchased our permanent...

DirecTV / unethical procedures

Jt
jt1962 on Feb 16, 2018

Originally signed up for service at a sams club warehouse store. Was given a contract in writing with a price guarantee for 2 years at a set price. Service was excellent. At the end of 1 year, my price almost doubled. When contacting the company, was told I was supposed to switch my...

DirecTV / deceptive billing

Sd
S. Dunn on Feb 10, 2018

When I signed up for directv I was told my billing will be $79.93 a month for 2 yrs. Billing breakdown is; ultimate pkg - $75.00 + regional sports fee - $4.93 which is $79.93. Billing in jan 2017 looked good, then in feb 2017 they changed their formula; ultimate pkg - $75.00 + regional fee...

DirecTV / satellite tv

Ja
Jan Ingve on Jan 16, 2018

I am disabled and on a fixed income. I had also been a customer since 1999. My bill has been on auto pay for years. Recently received a letter stating the bill was going up again. Tells you what kind of [censor] are running this company. Directv gets the largest tax cut in history and the...

DirecTV / termination fees

Sk
Sking3056 on Jan 11, 2018

I have been a customer for 23 years. (customer 876044). I have 70 years old and living on a fixed income. I have been reducing services so we could afford your services. Every time I deduced service the bill was not what was quited. I finally could not afford your services. I have called...

DirecTV / satellite tv

Hh
Hherren on Dec 30, 2017

Do not believe anything the sales rep tells you! I bundled with hugh's net because I was told I would have 60 gb of data a month what I wasn't told was that 50 of the gb was only useable from like 2 to 8 am which is no better than I had only slower! I was also told to call back in year to...