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directv.com Consumer Complaints & Reviews

DirecTV / returned equipment, still charged — sent to collections, 3 support agents couldn't help

Mm
mmcoats on Feb 21, 2018
I actually really loved when we had our DirecTV service, regardless of the crazy amount we were paying for it. We moved out of state for a job relocation and had to cancel our service while we switched to our rental home, with all plans to sign up again once we purchased our permanent...

DirecTV / unethical procedures

Jt
jt1962 on Feb 16, 2018
Originally signed up for service at a Sams Club warehouse store. Was given a contract in writing with a PRICE GUARANTEE for 2 years at a set price. Service was excellent. At the end of 1 year, my price almost doubled. When contacting the company, was told I was supposed to switch my...

DirecTV / deceptive billing

Sd
S. Dunn on Feb 10, 2018
When I signed up for directv I was told my billing will be $79.93 a month for 2 yrs. Billing breakdown is; ultimate pkg - $75.00 + regional sports fee - $4.93 which is $79.93. Billing in jan 2017 looked good, then in feb 2017 they changed their formula; ultimate pkg - $75.00 + regional fee...

DirecTV / satellite tv

Ja
Jan Ingve on Jan 16, 2018
I am disabled and on a fixed income. I had also been a customer since 1999. My bill has been on auto pay for years. Recently received a letter stating the bill was going up again. Tells you what kind of [censor] are running this company. DirecTv gets the largest tax cut in history and the...

DirecTV / termination fees

Sk
Sking3056 on Jan 11, 2018
I have been a customer for 23 years. (Customer 876044). I have 70 years old and living on a fixed income. I have been reducing services so we could afford your services. Every time I deduced service the bill was not what was quited. I finally could not afford your services. I have called...

DirecTV / satellite tv

Hh
Hherren on Dec 30, 2017
Do not believe anything the sales rep tells you! I bundled with Hugh's net because I was told I would have 60 GB of data a month what I wasn't told was that 50 of the GB was only useable from like 2 to 8 am which is no better than I had only slower! I was also told to call back in year to...

DirecTV / tried to cancel service on

Se
sevcar on Dec 22, 2017
I called to cancel on Dec 8th. to cancel my service. I was told I would receive a recovery kit in 2-3 business days and as long as I sent the receiver back within 21 days I would not be charged a non-refundable fee of 135.00. I got an email on the 9th about equipment being shipped to me...

DirecTV / direct tv

Up
Upsetcustomer18 on Nov 28, 2017
I fulfilled a contract with Direct TV. I decided to cancel my service in September 2017. I had pre-paid so they sent me a refund of the over payment and in October 2017 I received a statement (after sending back the equipment) that I had a $0.00 balance and the account was closed. Now in...

DirecTV / 150 instead of 3500

Ha
Harry Peatson on Nov 17, 2017
I don't understand their problem. I paid for having all of the channels they've got, but in fact, instead of 3500, they provided me with 150 only. For no reason. I repeat I paid in full. Naturally, I contacted customer service and they said their system was down and messed up...

DirecTV / billing: double-charge for paper-view

Jc
JC~ on Nov 16, 2017
Recently, I subscribed to and paid for a pay per view boxing event on my mobile phone. After noticing a fluctuation of the amount billed by directv, I called to speak to a representative about this overcharge and to bring it to their attention. Sadly in return, all I received was a...

DirecTV / over billing and service

Lc
Lcrm on Nov 6, 2017
Back in July 2017 we moved our service address because we moved out of state for a job to Parker, Colorado. We where not informed on any contract or charges at that time of change service installation. the tec just said for me to sign he was here. Also we where never told that the extra 3...

DirecTV / promotion not honored

Jd
jdivemaster on Nov 2, 2017
I was convinced by a promotional offer to try out Directv in February 2017. The channel line up is not as good as what I had, their navigation sucks compared to Dish, and the monthly bill would be a little more than what I was paying. However the promo was good enough to make it worth...

DirecTV / my directv early cancellation fee

Jo
Johnny Pambakian on Oct 13, 2017
my wife & i went to cosco to shop in northrige ca there was directv booth there. he said Hi !!! are you happy with your direcv i said yes but its expensive. he said if your wife has a different las name & email ill switch it for the new promotion. i said how about early termination fee? he...

DirecTV / directv customer service/bill

Ma
Maleni Saldana on Oct 10, 2017
I received my bill today (10/10/2017) and had additional charges that I was not notified of. I called several times to customer service and kept getting transferred. Nobody could help me! They kept telling me I was going to receive a call back from a manager and I never did. So I kept...

DirecTV / directv charges

Ca
Carol3214 on Oct 8, 2017
On August 15, 2007, I contacted customer service about my DIRECTV programming. I wanted to make sure NFL ticket was turned off if that was going to be charged and not free. The person I spoke to confirmed that NFL ticket for my program would be free again in 2017. I asked him to please...

DirecTV / directv promotion

Vi
Vivienne hudson on Oct 4, 2017
To whom it may concern: around Dec of last year (2016) I saw a DIRECTV promotional offer for a 200 dollar visa gift card if you signed up for a DIRECTV package of 50.00 per month or more, which I did, I called about two weeks after installation &''twas told to call after 30 days, forgot...

Direct TV / customer service

Wi
wile2619 on Oct 4, 2017
I've been on the phone with Ash trying to find out why I am not receiving my channel 606 the Outdoor channel. First off she starts talking fast and low and wanted me to say yes to upgrading my DirecTV. I tell her no. I nerd my channel I just paid for and I may have to leave because my dog...

DirecTV / television

Ke
Kerwin on Sep 29, 2017
I have been a customer of DirecTV for over 18 years. They charge me approximately $280. per month because of my extensive packages and set ups. Well after 18 years, I had a hickup and needed assistance from customer service. Wow ho amazingly [censor]. I spoke to over 20 reprs in 3 week...

DirecTV / free trials & promotions

Or
orchid71 on Sep 28, 2017
As a long time Direct TV customer I am extremely disappointed with what recently happened with me. I currently have the Select package is fairly basic but I pay more than $ 60.00 a month for these services / channels and was for the last week or more getting 2 channels ( 277 & 286 ) Travel...

DirecTV / customer service

Ba
Balwood on Sep 28, 2017
My name is Brad Alwood, I have had Directv for 10 months now and have paid over 2k in bills. I have the Sunday ticket and I wanted to watch the Bengals game but it was on channel 10 so it was blacked out on the ticket. Well channel 10 is now not available on directv either so I was not...

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