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directv.com Consumer Complaints & Reviews

DirecTV / my directv early cancellation fee

Jo
Johnny Pambakian on Oct 13, 2017
my wife & i went to cosco to shop in northrige ca there was directv booth there. he said Hi !!! are you happy with your direcv i said yes but its expensive. he said if your wife has a different las name & email ill switch it for the new promotion. i said how about early termination fee? he...

DirecTV / directv customer service/bill

Ma
Maleni Saldana on Oct 10, 2017
I received my bill today (10/10/2017) and had additional charges that I was not notified of. I called several times to customer service and kept getting transferred. NOBODY COULD HELP ME! They kept telling me I was going to receive a call back from a manager and I never did. So I kept...

DirecTV / directv charges

Ca
Carol3214 on Oct 8, 2017
On August 15, 2007, I contacted customer service about my DIRECTV programming. I wanted to make sure NFL ticket was turned off if that was going to be charged and not free. The person I spoke to confirmed that NFL ticket for my program would be free again in 2017. I asked him to please...

DirecTV / directv promotion

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Vivienne hudson on Oct 4, 2017
To whom it may concern: around Dec of last year (2016) I saw a DIRECTV promotional offer for a 200 dollar visa gift card if you signed up for a DIRECTV package of 50.00 per month or more, which I did, I called about two weeks after installation &''twas told to call after 30 days, forgot...

Direct TV / customer service

Wi
wile2619 on Oct 4, 2017
I've been on the phone with Ash trying to find out why I am not receiving my channel 606 the Outdoor channel. First off she starts talking fast and low and wanted me to say yes to upgrading my DirecTV. I tell her no. I nerd my channel I just paid for and I may have to leave because my dog...

DirecTV / television

Ke
Kerwin on Sep 29, 2017
I have been a customer of DirecTV for over 18 years. They charge me approximately $280. per month because of my extensive packages and set ups. Well after 18 years, I had a hickup and needed assistance from customer service. Wow ho amazingly [censor]. I spoke to over 20 reprs in 3 week...

DirecTV / free trials & promotions

Or
orchid71 on Sep 28, 2017
As a long time Direct TV customer I am extremely disappointed with what recently happened with me. I currently have the Select package is fairly basic but I pay more than $ 60.00 a month for these services / channels and was for the last week or more getting 2 channels ( 277 & 286 ) Travel...

DirecTV / customer service

Ba
Balwood on Sep 28, 2017
My name is Brad Alwood, I have had Directv for 10 months now and have paid over 2k in bills. I have the Sunday ticket and I wanted to watch the Bengals game but it was on channel 10 so it was blacked out on the ticket. Well channel 10 is now not available on directv either so I was not...

DirecTV / receiver and technical support

Kn
Knylmat on Sep 25, 2017
We have been having issues with our receivers disconnecting from the Internet and being able to connect to the Internet at all for over four months now. I spoke to technical support again today and they told me that they are aware of the issue and they are working on it and do not have a...

DirecTV / billing/closing of the account - acct 12893255

Fr
Francia Vega on Sep 18, 2017
Earlier in August 2017, we called Directv to cancel service after 17 years. I was told by the first customer service rep that it would be disconnected by midnight and that in a few days we would receive return labels to return all equipment. Never happened. About 2 weeks later, I called...

DirecTV / customer satisfaction

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Laura Sigala Antidormi on Sep 15, 2017
Directv has no regard for their loyal customers. I am livid and stuck in a contract that I would like to burn. They only give you the run around and never make sure you are satisfied as they state they do. Half the time the things that are said are NEVER noted on the account. It is all...

Directtv / unauthorized sign up on a protection plan

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Barbara Widner on Sep 10, 2017
on 9/7/2012 a tech came to my house for a service call after a storm blew through. After he left I received 2 emails from direct tv saying thank you for signing up for our protection plan and that my electronic signature had been received. I never even spoke to the teck about a protection...

DirecTV / installation appointment

Jo
JohnyBlaze on Sep 7, 2017
I ordered new service to be installed at my new home the other day. I had scheduled the installation for today. The appointment was set for between 12pm-4pm. I received 3 automated calls @ 10:30am reminder of appointment @ 1:00pm to let me know they haven't forgotten about me and the...

DirecTV / salesperson/ customer service reps

Ro
Ronigreen on Sep 6, 2017
I moved to a new state this year and decided to go with DirecTV. The sales person lied.. about almost everything! We were told our equipment would be free... Yet my package is $65 and somehow my bill is $300+!! Then my husband calls cust Serv and gets hung up on.. I call 4 times and they...

DirecTV / installation date and address

Br
Brittney Thompson on Sep 2, 2017
The operater (John) told me someone would come install my service today. I spent the entire day waiting on the problem to be corrected. I ended up with bad customer service and a change of heart about giving my hard earned money to directv. I cancelled everything because they were...

DirecTV / poor customer service while cancelling service!

Am
AMSig on Sep 1, 2017
Our family was a loyal DirecTV customer from 2001 to 2017. After 16 years of service, we elected to go with a new provider. Mainly because we disagree with the way "loyal" customers are treated (eg many perks for new customers while existing customers receive very few incentives). I...

Direct TV / scam, accused of breaking contract

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L. Lea Stover on Aug 31, 2017
In Early 2016 I was with AT&T Verse and was having billing problems and was told I could switch to Direct TV because it was now a part of AT&T. Having no idea that it was going to be a two year contract. I was not going to be living in that house for 2 years and would not have knowingly...

DirecTV / unexceptable unethical customer service failure to complete service call horrible and unsafe installation

Li
Lillier Royster on Aug 25, 2017
arising from a disputed delinquent bill in august 2017 after communicating with a phone rep Amanda I discover that dating back to January 2017 there had been an over payment in the amount of 134.70 on the 28th then another pay was made in febuary 2017 for 140 dollars and some change. long...

DirecTV / overcharged for promotion

Sc
scoleman7 on Aug 19, 2017
I received a phone call in May 2017 to try a promotion to upgrade my package at the same price as the current package I had. I asked repeatedly during the call if my bill amount would change and was repeatedly told it would not. I should have checked my first bill when it came in as I...

DirecTV / reward card

Er
ErinRob on Aug 18, 2017
I called to set up service and also saw online u get a 150 reward card for all new customers. The rep said I did qualify for promotion and of course I was excited about that. Once he put everything in system b4 setup I asked him how long will it take for me to get card and he said 15 day...

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