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celcom.com.my Consumer Complaints & Reviews

Celcom Axiata Berhad / poor data and network connection!!

Jack Chang Loh on Jul 18, 2017
Hey Celcom!! I'm paying every month and what i get is constant connection lost?? The 4G connection is even slower than the H+?? I've made calls to service centre.. And all you said is to change my 4G to H+? If that so, what for you promoting your 4G package for your customers?? And the internet connection is not moving at all for most of the time!!

Celcom Axiata Berhad / broadband - portawifi service

Mary Albert on Jul 12, 2017
To whom its may concern. In 2013, I bought porta wifi frm celcom dealer located in PJ. I have requested the dealer to check on the connection because I live in Puchong and most of the network providers told me that the connection is very poor thus they rejected my request but this dealer...

Celcom / penalty for upgrade package

azmanqc69 on Jun 7, 2017
i have been a celcom's customer for many year. In 2015 (i guess) I took a smart phone package. the officer in shah alam section 13 outlet recommended a lower package which he said should be enough for my usage. but then i always utilize fully and have to pay higher rate for the additional...

Celcom Axiata Berhad / I am complaining about my data running abnormally fast!!!

Victor Lim on Mar 3, 2017
I had just pod out from my digi number and successfully activated by yesterday around 8pm, but my data already spent around 5G until now, (4pm), so terribly shocked me coz not even one day already spent 5G of my data with my normal daily usage, I had been using digi for more than 10year...

Celcom / Celcom bill

senie on Nov 29, 2016
i just change my new phone today, n d phone data on by itself...i realised it after 20 minute n i quickly off it, then i received a msg in the bill is higher RM 200 then what i used... my question is 1) why celcom charging RM 200 oni for the 20-25 minutes (i seriously dint realised it) 2)my...

Celcom Headquaters/frontdesk/receptionist / Unable to contact at all

fayepotter23 on Feb 28, 2013
I called the celcom headquaters at this number: 603 2688 3939 so many times. But i only manage to get through 3 times!! The first time i called the silly receptionist mention there's no such person at the headquaters but this person is the top management. 2nd call, same recept put me...

Celcom 3g / Ripp off

Sylvain78 on Feb 4, 2013
I applied a 3G usb modem and the package pro for 10Go data a month and 7.2 Meg/sec speed. I applied in Kota Kinabalu and it just doesn't work. You might get for a sec 200Kb/s then back to zero, so most of time you just can't connect even for a simple page. Watching a video is out...

Celcom Malaysia Berhad / Disconnect my main line

emilylooquanyee on Jul 3, 2012
On 02/07/2012 4.19pm, I called up to celcom care line 1300-111-000 to ask for request to temporary disconnect my supp line 019-3392326 & received a message sent by celcom {Dear Valued Customer, yr request has been received and is currently being processed.We will notify you once the...

Celcom Smartphone / Worst service & promotion

suzie wong on May 2, 2012
On 23/03/12, I went to Celcom Office at Sibu, Sarawak to check on the latest promotion and I plan to register new number.. When I was there, I deal with the staff in-charge with the promotion on Celcom Smartphone. I interested with iPhone 4GS & Samsung Galaxy SII promotion. So, I agreed to...

Mr. Fong Chee Yan / Worst Services

Fong Chee Yan on Jul 15, 2011
I support your company's Broadband interested, so I call to Sandakan, Sabah Office to make inquiries. The counter staff transferred me to Broadband Business Department, and by Mr. Abel (Hp: 019-825 0017) is responsible for my case. I pass all the supporting document to Mr. Abel ha...

Celcom / Rude staff and extremely poor customer service!

mng117 on May 10, 2011
Why is celcom being so difficult in handling line migration? Only after registration, I was told I had to wait 24 hours before my line could be activated. Now that it's been well past 24 hours, I am told I have to wait three to five working days. What's the problem, celcom?? And while...

Celcom / Celcom misleads and cons

2010hkho on Feb 7, 2011
Celcom: The Master of Conning Celcom broadband service is full of booby traps and surreptituous additions of fees. With a contract-free broadband internet service, there is supposed to be no termination fee at all. However, the real 'termination fee' is based on the monthly...

Celcom Mobile Sdn Bhs / Cheating customers

aish on Feb 1, 2011
I supposed to get free phone from celcom since i just changed from maxis to celcom. As their promise, they will send the phone to my address company in 2 weeks time. However, now it's been more than 2 months but still didnt received. I have been complaint and asking few times to hi...

Celcom / Celcom identity theft

I was planning to get an iphone 4, and want to keep my current number which is a celcom prepaid. Never register any postpaid with any telco before. Previously went to digi to port in my number to digi. Usually this process will take about 24 hours, but for my case 2 days still haven't being...

Celcom Broadband / Broad band service form, terms & conditions

I registered celcom broadband service on 18-2-2010 on a shop on bottom floor of KLCC twin towers. 1) I met the same very annoyable problem since 2 years ago with another company. The problem is Words for the terms and conditions stated in of Celcom broadband service customer copy (refer to...

Celcom Postpaid / Inefficient services

Before bill date due, they barred my account and impact my day to day business. Althought I make the payment imediately, initially they said within 30 minute, they will activate back. After 1 hour Call 2nd operator, and he tell me the same thing, After 3 hours Call back the 3rd operator...

Celcom / Worst customer service

I made complains every month for 4 months over their online payment service portal that I could not pay by my credit card since 4 months ago, message shown that it was not a valid bank card issuer. It was ok before this. What furious me is, the customer service staff don't seem to be...

Celcom 3g / Totally worst service

I'm starting to using celcom 3g since last week, and since there's no wifi or any other internet connection, including other wireless broadband provider here, so I'm stuck with only Celcom's 3G internet service. I'm using their daily RM6/day services as I'm...

Celcom Broadband / Paying for services not rendered

After subscribing to the Celcom RM129/mth package for broadband access, I am unable to even connect to their network for any service (surfing). I tried connecting at different times of the day but I encountered problems especially from 8pm onwards. After calling their hotline, they told me...

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