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balsamhill.com Consumer Complaints & Reviews

Balsam Hill / Don't deal with them!!

Skont7 on Dec 1, 2016
I have ordered a Christmas tree from this website www.balsamhill.com because I saw many positive reviews about this seller, but I guess most of them were fake! I had a terrible experience with Balsam Hill and my order arrived completely damaged. I contacted them and asked for a refund and...

Balsam Hill Fir Tree 7.5' / Broken Product upon delivery: Wouldn't replace it

Timothy W on Sep 28, 2014
By far, the worst, most unbelievable consumer experience of my 50 years of life! Ordered the tree and paid expedited freight so it would arrive in time to enjoy it for two-three weeks prior to holiday. Upon arrival and setup, I discovered the whole bottom section of the white light...


This is one of the worst e-commerce retailers out there. They just don't care about their products or their customers. I spent $2000 on a 12' tree from Balsam Hill. It arrived defective and has continuous lighting problems. This year more than 2000 out of the 4000 light bulbs do...

Balsam Hill Christmas Tree / Tree looks nothing Like Picture

I bought the tree in the middle of the year the picture of the tree was this full amazing full tree beautiful - a 600.00 plus tree on sale for 50% - mid year sale - and of course Oprah (i knew then I should have been weary) endorses the company. Well Christmas has come - in the middle of...

Artificial 48& Wreath / Damaged / Unclear Description

I purchased a wreath from Balsam Hill Christmas Tree Company and expected to get something to be proud of. Unfortunately the 48" artificial wreath was hinged, which was not disclosed anywhere on their website where a normal person could fine it. After calling Kathy at customer service, she...

Balsam Hill / ship product without all parts

I bought a tree from this company. I spent $1500. The tree arrived on time but they sent it with the wrong stand. I was unable to set the tree up. I tried calling them 20 times and was disconnected each and every time. I sent emails and created tickets and never received a response. My...

Balsam Hill / Will never buy from balsam hill

I purchased a prelite tree from balsam hill after one year had trouble with a section of the tree having shortage.I at the time i bought the tree was told there was 10 year warranty come to find out warranty on lights 3yr only tree branchs 5yr.spent way to much money on this tree will never buy from balsam hill.


This is the worst possible company you could ever consider doing business with regarding purchasing a Christmas tree. We are a very dissatisfied customer being added to the long list that seems to be growing with this company. There are numerous negative reviews, poor feedback and...

Balsam Hill/Artificial Christmas Tree / Credit for Christmas Tree

Received a Christmas Tree that was nothing like the photo and did not measure out to the 7.5 height Full 60" width 1, 000 lights that it said I would be getting. When I pulled out branches as far out as I could one branch and only one branch reached to 55 1/2" width advertised. Only one...

Balsam Hill / False Advertising

I wish I had found this website before ordering two artificial Christmas trees from this company. These people are criminals and they know it. The photographs they show on their website do not come close to representing the actual appearance of their products. I wouldn't be surprised...

Balsam Hill / Defective Product and Poor Customer Service

My Christmas Tree Nightmare With Balsam Hill, a terrible company. Lesson Learned: Do your homework and check reviews and opinions before you make an expensive purchase online. About 3 weeks ago I was bragging that I had ordered a fake tree that was on clearance from Balsam Hill...

Balsam Hill / Product Quality

Purchased an $800 Christmas tree from Balsam Hill last year. Upon taking it out this year all of the stickers that label the complex lighting had fallen off leaving no way to effectively assemble the tree. Upon contacting Balsam Hill they recommended that I try to glue or tape all the...

Balsam Hill / Stuck with a xmas tree that won't stand & doesn't fully light

I ordered an artificial tree from this company on line. It arrived promptly, however upon opening & trying to assemble the tree on Thursday, we discovered that it did not fit into the stand. I immediately called "customer service" which the web site states is open 24 hours. I spoke with...

Balsam Hill Christmas Trees / Customer service direction leaves product unusable!

On July 20, 2007, I contacted Balsam Hil Christmas Tree Company via the internet to purchase a Norway Spruce, 9-ft full 79", with Color+Clear lights. The purchase price was promptly billed to my credit card. It was delivered on time as indicated by the shipper with no visible damage...

Balsam Hill / Deceptive advertisement!

I ordered an artificial Christmas tree from this company, being impressed with the photos and info. given in what to look for in purchasing an artificial tree. The tree that arrived at my home looked nothing like the photo representation. Balsam hill says that no wires or pole would be...

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