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aefactoryservice.com Consumer Complaints & Reviews

A&E Factory Service / incompetent and possibly sociopathic "repair"

Elliot_ on Mar 16, 2017
I have an LG refrigerator that has broken many time. This time, the warranty company sent A&E. It was the worst experience! On the first visit, the technician did not even pull the refrigerator away from the wall or run any diagnostic. I told him the extensive history -- that the...

A&E Factory Service / repair lg refrigerator

Mvp2448 on Nov 17, 2016
Refridgerator failed to cool on 10/9, 3 service calls later the A&E tech after contacting the LG Technical Center they requested he preformed a vacuum test it failed. The A&E tech recorded and photographed the readings declaring the refrigerator not repairable. He said A&E would forward...

A & E Appliance Repair / appliance repair

NealtheReal on Sep 23, 2016
This guy never called me to tell me a service price and then he quoted me $1, 000 on my new microwave without using voltage meter, wtf? he didn't want to do the job, he complained all the time he was here, he was very unprofessional, very late, very messy, never put all the parts back...

A&E Factory Service / repair/customer support

K Redinbaugh on Aug 29, 2016
I never write reviews, who has time. But I have never had such a terrible experience trying to get service and resolution. repeated dropped calls, refusal to allow me to speak with a supervisor. No clue as to what to do to fix the issue. Parts not ordered, could not follow up with the...

A&E Factory Service / service call

Brandy Hailey on Jul 20, 2016
They came out and looked at my washing machine, and ordered parts to repair it, scheduled me for an appointment for 7/19 between 8-12. So 7/19 gets hear and the reminder call recording says they will be here between 12-5. Not when I was scheduled, but ok, I can deal with that. 6pm come...

Sears A"e Factory Service / microwave

Gail Newman on Oct 21, 2015
Called American Home Shield mid September who sent them out. Had them over twice. Appointments took 2 weeks each time! 9/28 & 10/09. Each time they ordered a different part which would not work. Always called with the same excuse that they weren't coming within the four hours. 5 weeks and...

Whirpool Repair Serv. / tech never showed up

ERAH on Mar 1, 2013
Tech id#897975 was suppose to come back today on 3/1/13 (Friday) between 8 a.m. to 12 p.m. to fix my refrigerator. I live 45 minutes away from my rental property where the appliance is. He never showed up. I called their office. They do not want to discuss what happened, only to...

A & E Factory / clean or clean cut I don't care I need it fixed

MrSean1 on Nov 23, 2012
The service people were pleasant well dressed prompt and that's about it . 3 visits 1 st came in with only a putty knife, Motors turning too slowly ? Will order that Another tech comes to install First thing he says is its not the motor, as he replaces it. Well my time on the phone to...

A&E Factory Service / employees giving false information

Joy V on Jun 7, 2011
I am filling this complaint due to a very unprofessional and unsatisfied service and false information that I received from A&E employees. I had the same problem that kept on re-occuring on my Jenn-Air refrigerator. The first time a technician came to my house to check the problem was on...

A and E Factory Service / faulty installation of water filter on refrigerator

Debbie Chambers on May 10, 2011
After purchasing a Kenmore elite side by side counter depth refrigerator from Sears, in Triangle Town Center in Raleigh, NC on 4-24, 2010, I had to go to Sears to get them to authorize a repairman from there Blue Team to come to my house to fix a faulty ice bin on 4-21-2011. The repair man...

A & E Factory Service / horrible customer service

Yvonne M on Feb 21, 2011
This company is horrible!! I have a 2 year old Maytag Commercial Washer & Dryer stackable that came with our luxury apartment condo. The washer started to leak whenever we used the bleach dispenser. When you contact Maytag for service they use A & E. The first available appointment was 1...

A & E Factory Service / excuses, apologies, broken promises & no repairs!!!

imdahlers on Jan 18, 2011
My brand new condo in Miami, FL had a washer/dryer unit in the closet. Within 3 years of closing, the Maytag 4.0 cu. Ft. Neptune Electric Dryer stopped working. I had my tenant provide me with the service number on the serial tag and called for repairs. Here's the timeline as it...

A&E Factory Service / incompetent technicians

I have a Maytag Neptune TL washing machine that I have had for 4 years. Just recently it started not draining and wouldn't go to the spin cycle. Called A&E and a tech. came out and looked it over. He didn't know what was wrong with it so he calls his boss and the boss is walking...

A&E Factory / shut them down!

I am in tears right now due to A&E and Kitchenaide! Our compressor went out on a refrigerator that is only 2 years old. We called Kitchenaide and were told to call A&E to schedule an appointment. We had to wait 4 days for the service call and were given a window of 8-12. When 12:00 came...

A & E Factory Service / Sears / Cancel appointment

We called A & E two weeks in advance to set up an appointment to fix our icemaker and on the day of the schedule appointment my wife called and reconfirmed that A & E will show up between 1200pm to 0500pm. The nice lady on the phone said everything is on schedule. However, @ 0400pm the A ...

A & E Factory Services (Aka Sears Appliance Repair) / Terrible service, incompetent repairmen

I called Maytag who sent A&E Factory Service to fix my appliance. I would pay for the service and Maytag paid for parts, but Maytag chose A&E Factory Service because they could order and direct bill for parts. A&E Factory Service actually sends out other repairmen from other companies. Therefore...

A&E Factory Service / poor service lyes

This is a warning to all consumers out there regarding A&E factory service. A&E is one of the least professional companies I have ever had the displeasure of working with. They are a large national company that has no idea what is going on from one call center to the other. They lied to me...

A&E Factory Service / wants me to pay for their error

I had an A&E Factory Service tech come to my home (at a cost of $136.74) to look at a problem with a KitchenAid convection microwave. He claimed I needed to replace two parts. When he quoted the parts, I was surprised at the cost. He told me I may have better luck contacting the...

A&E Factory Service / scam company

We own a maytag washer purchased from home depot in november, 2005. We purchased the extended service plan at the time of purchase. This plan is underwritten by ge appliances and the horrible service is contracted out to a god-awful company called a&e appliance repair. A&e sucks! The...

A&E Factory Service / don't keep appointments, they lie

We have an extended warranty from Lowe's on our Maytag Neptune Drying Center. We needed service because the dryer will no longer warm up (thermostat and circuit breakers). Lowe's uses A&E for servicing these dryers. We made an appointment; A&E did not show even though all day long...

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