abcmouse.com Consumer Complaints & Reviews
GingerSW on Apr 28, 2017
For a year abcmouse.com has been taking money from my checking acct. My son tried the 30 day trial. On the 10th day I went to cancel and nobody answers the 800 number and nobody replies the emails. I have been trying for over a year to cancel!!! They take $7.95 out every month. I have read...
Rachel Nicole Rice on Mar 16, 2017
There is a charge to my paypal account for $.01, I know it's not a lot but the fact that it is there at all is troubling to me. The charge shows up on my paypal under this ABCmouse.com. I've never had an account with these people, and after calling they can't seem to find any sort of charge in...
Mudqueen on Mar 4, 2017
My 17 year old son received a charge from abcmouse.com in his debit card. He has never been on this website and has no reason to purchase a monthly subscription. We believe his information was sold to this company. They will not let you cancel without an acct. he doesn't have an acct with...
Carolyn Frisbie on Feb 24, 2017
Somehow my grandson signed out and I can't sign him back in. I've called numerous times but only got a recording that the office was closed due to a holiday. What holiday on February 22, 2017? Now I'm on hold and have been for 47 minutes.. Today is 2/24/17. I called a number I found in one...
Cassandra Mason on Jan 7, 2017
I signed up for ABC mouse under the 19.95$ a month plan that we had used last time but instead they took 59.95 out of my bank with no warning I tried to cancel the very next morning and they told me I had the service for the next year anyway but I just want my money back. As well as the...
Trena Russt on Jan 6, 2017
Subscribed and cancelled free trial subscription same day in nov 2016 because it was a little to easy for my child. Yet abc mouse has charged me (Successfully and unsuccessfully) over 10 times between nov 16 and jan 2017. How is this possible or even legal. Even sent cancellation emails and...
idl1usa on Jun 30, 2016
Signed up for ABCMouse .com for my Daughter in Pre K. She was and is ahead of her learning skills. She loved ABCMouse. I didn't like it very much, because she was ahead of it all and it had too many puzzles and coloring pages. Coloring pages on a computer to me are useless. They gave u...
Kim Sands on Apr 23, 2016
ABC MOUSE automatically billed without my knowing this. They didn't send an email or invoice. I just noted it on my bank page a day after they took the $59.95 out. I have sent 2 messages, and I finally got back a message "i'm sorry, but you have abcmouse for another year until 4/20/17. I...
Rose on Apr 15, 2016
My son really loved this site and so I signed up and paid some money. Then my son was bored and he did not want to continue using ABCmouse. But after that, few weeks passed and I noticed that they continued charging my card! I even called my bank and they confirmed that ABCmouse took my...
Not Happy with ABCMouse.com on Feb 23, 2016
DO NOT SIGN UP FOR ABCMOUSE.COM. DON'T EVEN TRY THE FREE TRIAL. THAT'S HOW I GOT FOOLED!!! I'm writing you all to let you know how unhappy I am with abcmouse.com. I guess I'm not the only here that is unhappy with abcmouse.com. I signed up for 1 year membership because it was cheaper...
Reviewer93048 on Sep 27, 2015
This company makes it so difficult to cancel. Don't sign up! I emailed many times with cancelation requests, however their cancelation directions didn't provided accurate steps. I ended up paying for several months worths of subscription that we didn't use only because I couldn't figure out how to cancel.
Grant Austin on Oct 27, 2013
ABC Mouse says that there is a 30-day trial and that a full refund will be forthcoming if not satisfied - I paid for a one-year subscription. After only two (2) weeks I notified them that I want to cancel - it was not appropriate content for my 2-year-old grand daughter. Good luck - no...
One Upset Parent on Apr 23, 2013
Company will not give any notification of upcoming charges. They will Not give any refunds back to consumers even a day after charges were made. When signing up I was never told that they would automatically charge me every year, I hardly used site on initial subscription, was shocked to...