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1and1.com Consumer Complaints & Reviews

1&1 / Non supply service

Th
The loaner on Jul 1, 2011
I ordered multiple domains with 1&1. Each domain was supposed to come with a web site builder. They promptly informed me that I could only have that facility for 1 web site, not the 7 I bought and that I would have to pay if I wanted to build more web sites. I wrote to them about thi...

1and1.com / Domain registration and website hosting

St
stayaway1and1 on Jun 17, 2011
By the time you read this complaint about 1and1.com, you already have in mind that 1and1 is a rip off company. If you are considering to give business to 1and1, stop before they rip you off with their horrifying service. The real complaint i'm going to file is with the ftc and with the state that 1and1 incorporated. Stay away from 1and1!

1and1.com / Continuing billing after canceling

I canceled this company services on january 2, 2010, both by internet and writing a physical letter to their physical address. I have been through a lot of harassment from them ever since, including their billing my credit card, their numerous emails by their always different...

1&1 / Deceptive practices

1&1 has a terrible negative billing / deceptive practices structure that makes it impossible to transfer out your domain. They obscure information on how to transfer away, they make the cacel.1and1.com site deceptive and confusing to intentionally obscure the process, and then lay out...

1and1.com / Refused to cancel/delete my account then sent me to collections.

I recently used 1and1.com to purchase around 60 domains. After 10 months I realized that 1and1.com is a scam and essentially tries to suck secretly charge customers these renewal fees. I took the appropriate steps to try and cancel. First I tried canceling online but received (and still...

1and1.com / World's worst webhosting company

00
There are so many choices for webhosting and web domains. Do NOT make the mistake that I did and utilize 1 and 1. Run away, and run fast. This company sent my name/account to collections without my knowledge. I did not ask, nor did I want my account to renew. Their service was so poor. I did...

1&1 / Rip off of fees

When our account expired they continue to charge. Then they charged a late fee and a collection fee when I informed them numerous times that I did want the accounts. I had them for a client for the previous year and they no longer wanted the account. THey only let you reserve account for a...

1&1 Internet, Inc. / Illegal business and charges

Ko
I registered for a domain with them and paid for a year of registering the domain and I have not received any communication nor I agreed any terms that the domain will be auto-renewed and I need to pay upfront every year for the service. Otherwise, I need to pay $18.95 administrative fee...

1and1.com / Insane financial practices

www.1and1.com does not have people working for them, only robots. They don't care about customer service or in pleasing or retaining customers. To show their distain for customer complaints, they thumb their noses at complaints by advertising on this website!! Read their contract...

1&1 / Treacherous fine print

1&1's billing policy is to hold credit card information on file. When payment is not made (For example, if the credit card on file expires) , 1&1 will not stop service like most service companies but will continue service and contract a collection agency for collections. Customers must...

1&1 Internet, Inc. / Billing and collection scam

I started getting excessive phone calls from nco, a collection agency, followed by several letters. Eventually I got some letters in the mail from nco, indicating that they were attempting to collect on belhaf of 1 & 1 internet. I contacted 1 & 1 and was told that in the past I had...

1 And 1 Internet Services / Billing me for services not provided

I signed up with them around 6 months ago because I thought they would be a perfect fit for me having no html experience. I quickly found out their site builder is extremely limited and that you had to pay extra too add your own stuff to the site. (Like html snippets that I did manage to...

1&1 / Bad service

Va
I have been with 1and1.com for a couple of years. I have purchased many domain names. They recently contacted me to advise their rates have gone up. I told them I will be transferring to GoDaddy any domains I want to keep and letting any I no longer want, expire. I also advised numerou...

Ghost Rider Leather / 1and1 Internet is a Rip Off

1and1.com recently sent me a notice that they went up on their rates. I contacted them to advise I no longer would be renewing with them as their website is very NOT user friendly. They charge my credit card every month for services I have not authorized. Trying to let a domain name be...

1 & 1 Internet Inc. / Cancellation problems

After signing up for a website w/www.1and1.com, I saw right away I did not like it and I cancelled in less than 24hrs w/o building or publishing a site (They have a 90 day money back guarantee). At first they acknowledged cancellation, then about a week later I got an email saying they...

1&1 Internet, Inc. / Bad service, bad cust services

Just to drop some lines here against this 1and1.com company. They are the worse company you can get for your business. If you are planning to get a domain or hosting or something related, please do yourself a favor do not do it!!! 1and1.com sucks big time they are the worse in the...

1and1.com / Cancellation and refund policies

Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it! In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap...

1&1 Internet, Inc. / Horrible company

Va
1 & 1 Internet is a horrible company, but some recourse is possible! Not only am I a very disgruntled customer after they lied to me repeatedly after reselling a name I had registered and paid for with them, but I am an investigative journalist. In the last 8 months, I have written more...

1and1.com / 1and1 internet hosting-one and one problems!

Today my website’s is down because 1and1 internet disabled the website’s admin control panel since they failed to charge my credit card for the monthly hosting fee which is around $7. They did that without my notice, they did not even give me email notice. Suddenly, my website...

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