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Utility Services Complaints

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Hydro Ontario chatham kent / Wastewater service charges

Louise Hawco on Feb 23, 2018
We live at 165 Bedford Street. Chatham Ontario N7L2V5. We purchased our home in 1989 in April. We have a septic system. A few years after we moved here we spoke to our neighbor who also have septic system (whose brother worked for the city and no longer does). She said she did not pay for...

Georgia Power Company / customer service

Mark Kelley on Feb 21, 2018
My wife's sister is 93 years old and has significant hearing loss. She has also become somewhat feeble of mind. She lost her current power bill and tried to call Ga Power. She could not understand what they were saying so she asked me to call them. I called and talked to Camille, she...

XLN Telecom / cancellation fee when having to leave property

Carla Gillam on Feb 21, 2018
When we moved in to our rented accommodation we were told we had to pay £300 to cancel our Landlords XLN business broadband/telephone line, or take it up on a new residential contract. We could not afford to cancel so had no choice but to take up the new contract. Slow intermittent broadband...

Duke Energy / high bill and poor representative service

A roll on Feb 20, 2018
My power bill has more than doubled for the Dec-Jan bill and has doubled for the current bill. I realize we have had colder weather but I do not believe that is the only problem! I recently had the smart meter put in at my house. I have lived in my house for 15 years and over the past 15...

rob campbell / reliance billing

rob london on Feb 17, 2018
I had my furnace and air conditioner removed and picked up by reliance November 2017. Have now received 2 bills for equipment that we do not have We are now accumulating late charges on services that we have never received. After the first bill contacted billing office and was told this i...

Redbubble / account suspension

xrxop on Feb 17, 2018
I have followed all of the safety guidelines but my account was suspended for no reason and without any warnings or explanation. I have contacted customer support many times asking why my account was suspended, they never replied and when they did it was so broad and it only stated a link...

Waste Management (WM) / bad customer service

Donnette on Feb 16, 2018
On 02/01/18 I put my trash on the curb for collection. On 02/02/18 I went out to bring my trash cans in and saw that the trash collectors had again broken my gray recycle trash can. I immediately called the company and was told someone would be out to replace it. Nobody came out. I emailed...

CenterPoint Energy / new services

Brian46 on Feb 16, 2018
I had a appointment for new services on the 02/16/2017 and the tech went to the wrong address and now I have to wait until Monday to get my services turn on. That not cool I should got my services turn on instead of me waiting until monday.the machine call and I told them I was here.i...

Alabama Power / customer service & billing

APCustomer on Feb 13, 2018
You need to find more employees like Kim Adams from the River Region area. I'm not sure which branch she is at now but she previously worked at your Wetumpka & Tallassee branch. It really makes a difference when your employees love what they do & care about their customers. She truly is a...

Kansas City Power & Light [KCP&L] / kcpl charging me wrong rate

Samfaye82 on Feb 12, 2018
Ive lived at 109 w adams st for almost 5 years. We have had higher utility bills then we ever have before and we live in a smaller home then we ever have before. We thought this was unusual but then thought maybe it was due to poor installation and windows. However, when our electric hit...

Florida Power & Light [FPL] / unanswered correspondence since april 2017

Ouellette Danielle on Feb 11, 2018
A first letter in April 2017 concerning a problem with meter replacement as well as a follow-up letter dated December 12, 2017 were sent, both letters remaining unanswered as of now. Both letters sent to 700 Universe Boulevard, Juno Beach FL 33408. Here is the content of the letter : Last...

Duke Energy Florida / 30% increase of my condo billie from december to january 2018

Helplesswhattodo on Feb 10, 2018
It's very unfair because probably Duke Energy financing Florida government elections. I have a condo 900 sq. live alone, take one shower Daly, fix my breakfast, no washer/dryer, have been on vacation for 10 days in January 18 my condo vacant and power off. One refrigerator, one TV set, one...

Suddenlink Communications / leaving equipment in yard for months

Jennifer Thompson on Feb 8, 2018
Received initial services on September 12, 2017. Was told by the tech that hooked everything up that someone would be out within 2 weeks to bury the cable line that ran across my front yard. It is now February 8, 2018, six months later, and the cable still runs across my front yard. I have...

LBC Express / lbc cabanatuan market branch

Heinrich Arnold Gumboc on Feb 8, 2018
Good day, I had a bad experience on Cabanatuan Market branch where in you employee were having too much non sense talking with each other rather than processing my inquiry on receiving my cash. Waited 30 minutes where in there are only 2 customer inside. You should train your employee...

Direct TV / extra billing charges... scam

Gracie Lou on Feb 7, 2018
I was quoted $45mo for the choice programming and the price included the equipment. I couldn't believe my good luck. Well, they got me. My first bill showed $6.65 mo regional sports charge... I wasn't told about that when I signed up, there was a $7.99 charge for a "protection plan" that...

Duke Energy / kwh usage from jan 2 - feb 1, 2018

CherryNelson on Feb 6, 2018
Dear duke power: This serves as a formal complaint for the total kwh used from jan 2 through feb 1, 2018. Charge as seen on enclosed bill (new charges) $506.72. Address: 8816 belhaven court, lewisville, nc 27023 acct 1267223684 I am living in the home alone. My husband is working in florida...

Suburban Propane / propane delivery price and service

Dan McLean on Feb 5, 2018
After talking with a customer rep, I was able to change my per gallon price substantially. Apparently, the information on file about my propane use was innacurate. As a result of the changes, my price was reduced. Two months later, my rate had almost doubled. When I called they told me...

Florida Power & Light [FPL] / electricity service

Marquis Mirage on Feb 3, 2018
This is the worst company I have dealt with by far. They kept on raising my bill and changing the date the bill was due. This company doesn't let a couple of days passed after the due date before disconnecting service. When I went to pay, they said I owed them 2 months which I paid to get...

Florida Power & Light [FPL] / bill and service

Been with this company since December 2017 every month I'm being charged $30 for something first invalid bank account twice. With that being said I checked all my account information with the bank several times everything is was right I even allow somebody else to put the information in...

Duke Energy / utility bill

Chloesbud on Feb 2, 2018
We have a small rental problem and last month's power bill was $333. For some unexplainable reason, I did not call about it. When I spoke to the renters, they advised that they did not run the best pump high, they are not even home for 10-12 hours a day. Only two people reside in thi...
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