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Utility Services Complaints

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APS (Arizona Public Service) / Overcharged Utility Bill

Dm
dmcavalier on Sep 23, 2017
I have been systematically reducing my usage, and the temperatures outside have gone down, yet I now received a bill that is three times the usual amount and states my usage went up dramatically. I live in a 500 square foot apartment, haven't changed one thing except to turn UP the...

Florida Power & Light [FPL] / power outage

Km
Kmacw on Sep 22, 2017
Lost power during Irma. I live in small community, Morton Grove. There are 3 portions to this community. The other 2 portions got their power back on 9-12, we STILL DO NOT HAVE OUR POWER ON!!I have called numerous times, my husband has held up signs stating we do not have power on Notting...

Worldremit.com / money transfer

Sa
Saad.a on Sep 22, 2017
I tried to send money to Philippines using world remit They took all the credit card details and gave me a confirmation number Then I receive an email telling me my account is suspended and I should contact customer service I did so. They said they will answer within 6 hours. I never...

Suddenlink Communications / technical support rep

Wa
Waylon lowry on Sep 21, 2017
On 9/21/17, at approximately.12:45pm, I contacted technical support to see why my cable was not working. I spoke with a Balencia, who first just asked what I needed, told her again my cable was not working as she responded asking me if I wanted her to send out a tech. I said no, and told...

Duke Energy / lousy customer service; lazy clerks; stupidity; inability to gain internet access to pay bill

Sh
Sharon Mills on Sep 20, 2017
Today, 9-20-17, clerk Christina, unhelpful, could not care about my failed internet service that prevented my gaining access to pay the bill. She did attempt noting to assist. She charged me the convenience fee, though I was totally aghast and furious, to pay the bill. I have no...

Florida Power & Light [FPL] / failure to provide power in a timely manner after irma

Bb
bbnh2000 on Sep 20, 2017
Live in an RV park in Hollywood. Power went out with Irma. I downloaded the FPL app and indicated the outage on Monday after the storm. On Thursday, the app showed power restored. WRONG! Resubmitted as power still out. At this point, I took my wife to a hotel an hour away (closest hotel...

APS (Arizona Public Service) / customer service

Ch
Chelsea Stewart on Sep 19, 2017
Because APS got a returned mail notice from us, we never got a statement, and there was no courtesy call to let us know that was the situation. My fiance and I have lived in our apartment for 6 months and for some reason the customer service team just can't get that right. Didn't get a...

Florida Power & Light [FPL] / restoration

He
Heather Hofmann on Sep 19, 2017
I have been without power since the 9th. A power line fell down in the back yard making us lose partial power, followed by no power a few hours later. They restored power a few days later (wednesday I believe) but I only got lights back while all of my neighbors got full power. I happened...

Washington Gas / WGL Holdings / getting bills for services that I did not use

Cu
Cuong Lam on Sep 19, 2017
On July 8, 2017, I started receiving bills for usage that I did not use. The service was shut off as of May 30 and has not been on for the period that the Washington Gas is claiming. I am not sure how they are coming up with the bills? Are they making up random numbers? The details of the...

Duke Energy / failure to maintain their electric line right-of-way

Ce
Celeste Houlihan on Sep 19, 2017
Progress Energy used to come out every year to check and trim trees close to the power lines and poles. If you called them with a tree issue, they came out to trim and thanked you for letting them know. A neighbor's oak tree had a branch overhanging the power line. It should have been...

Nicor Gas / the nicor gas service that's being shut on at 682 e. sibley dolton il 60419 hse

So
Sonja J. Pritchett on Sep 19, 2017
I Sonja Jeneen Pritchett was given the deed to that home myself and all 8 of my children had been residing there for over a year until I fell ill& had to stay with my son Slone Woffords associate's until I was up & about. I went back to the house on 9-14-2017 to find that it was broken...

Florida Power & Light [FPL] / no power

Cr
Cristina Rodriguez on Sep 19, 2017
We have had no power since 9/9/17 and many many many service tickets issued to repair it. Finally we had trucks on our street yesterday repairing some of the line but not completing repair to the entiire street. I was informed by the utility worker from Michigan that they needed ANOTHER...

FPL / ticket# 646/miami, fl/no power

Vi
Vilma Salas on Sep 19, 2017
As of Saturday 09/16/17 my entire neighborhood has power except for me. The wire that connects from my house to the power pole is laying in my back yard. I have called FPL since 09/11/17 multiple times informing them that wires are laying in my back yard. When the power was restored in the...

V D Enterprises / aquaguard water purifier service complaint

Kc
K.C.Pande on Sep 19, 2017
I have acquaguard water purifier ''Inova'' which is being serviced by m/s V. D Enterprises. I have had several 3 years contract for its maintenance.Tthe last contract was done on 5/10/14. in each contract I have found the service provided is deficient/poor.In the last 3...

Florida Power & Light [FPL] / power

Su
Susan DiBernardo on Sep 19, 2017
We have been out of power since 9/10@2:30pm. We saw an FP&L truck on the 12th and by the next day the other end of my block had power. What about this end? Every time we call which is every day we get the same recording. POWER will be restored by the 22nd. I can't wait that long! My husband ha...

Consumers Energy / meter replacement services

Ha
Harolyn Baker on Sep 18, 2017
Saturday a service man came to my home without a scheduled appointment to change my old meter to a digital meter. After the replacement, he informed me that he needed to re-light the pilot on my gas and water tanks. He went in my basement and came back up and said he had completed the...

Florida Power & Light [FPL] / power

Fr
Francesco27 on Sep 19, 2017
After the hurricane Irma hit Miami we lost power last Sunday 10th of September and the power has restored today Tuesday 19th. In the meantime we didn't receive any kind of support, update, messages, information. We tryed to be updated Throughout the fpl website and every day they postpone...

Florida Power & Light [FPL] / no power

Wh
whenpower on Sep 18, 2017
We have not had power in 9 days. We are sweltering and FPL has done nothing. A worker on the street yesterday said there's a line down, but no one has come to repair. He was working on something unrelated. He was the first FPL truck we saw in our entire area. We cannot get a human being on...

Florida Power & Light [FPL] / service

Ph
Phil3984 on Sep 18, 2017
Florida Power & Light [FPL]Day9 still without power reported a down power line somebody in the streets and made a cardboard sign to caution passers by, yes we called it in the day it went down and every day ever since alas no FPL we saw first fpl truck seven days after the storm and that was turning 95 to head north...

Florida Power & Light [FPL] / restore power

Ja
JAXalex1212 on Sep 18, 2017
It is simple. We are all faced when only one company is allowed to run business and their is no competition. I like many of you have seen many employees from FPL milking this for their benefit. I watched 2 truck and 4 employees work on a line for one hour and sleep in the trucks for 6...
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