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Unauthorized Mobile Charges Complaints | Page 6

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Narendren / Credit being deducted for no usage

Narendren on Dec 1, 2016
Dear customer service, I find the service provided nowadays is really bad, my credit is automatically being deducted for no apparent reason. To check this problem, I recently topuped RM 10 and made no calls nor text messages nor am I a subscriber of mobile data plan, yet when I checked...

Bell Canada / unnecessary charges and time consuming reactions

Jody Scheller on Nov 29, 2016
Hello, On my way to the airport on the 3rd of OCT (6am). I added an 80$ travel plan on my Bell mobile app. Confirmation email was sent that day. Confirmation number# 2134739. I use this system often when I go to the US and have no problem. I started to notice more text messages than usual so...

Telkom SA SOC / homeoffice lte 20gb + huawei b953

Bert Pienaar on Nov 28, 2016
We have moved on 16 June 2016 to Swellendam, Western Cape. I have submitted a Request for Contract & Service Cancellation on 22 June 2016. The reason for the cancellation is that Telkom do not provide a LTE data service in this area. I therefore cannot use the data. I do understand there...

SingTel / complaint unauthorised deposit and charges (bills)

Chan Hon Kit on Nov 23, 2016
Dear Sir, Please inform Ms Sharon Executive Escalation Manager immediately.She did not have consent to deposit $500/- from my bank to E-IDEA. My bill of 14/11/16 is due on 28/11/16. Hence, I believed she has committed a crime under the Penal Code Section 204 Chapter 224 .She has created a...

Zain / Mysterious tricks

jubayer on Nov 22, 2016
I am getting sms on a weekly basis from a number 701147. The coontent of the message is MysteriousTricks. As soon as message is recieved 05 SAR gets recieved from my account. I dont want this service. Please help me to deactivate this servie. I do not need any additional services from Zain...

Sprint / changes to my bill not being told about

pettitheather on Nov 20, 2016
I went into the store in the beginning of October to do an upgrade to my cell phone. I had the apple bundle on my account with my iPad. I was never informed when I did my upgrade that the apple bundle was being taken off. My bill I just paid went up $50.00 all because my apple bundle wa...

Vodacom / content services charged

Zaahid Arnold on Nov 18, 2016
WASPA... MT Digital South Africa Query... Content Service @R78.43 Vodacom allowed MT Digital South Africa to levy a charge of R78-43 against my account for WASP Services which I did not subscribe to and are unaware of these charges. When I queried, Vodacom refers me to MT Digital Services to...

MyUS.com / Cancel & refund fraud transaction

Dery Landhika on Nov 11, 2016
Dear customer service & fraud team myus.com, Please help for cancel & refund for transaction on below : Cardholder name : cahaya simbolon Card number : 4219202070292595 Date of transaction : 08th november 2016 Merchant name : myus.com Amount of transaction : usd 4.60 Approval code ...

DU / scam, lies and ripoff

William Kiongo on Nov 11, 2016
Please check the information in the bracket and assist.I have have been deducted AED.0.5 EVERYDAY because of the below information.I have tried to unsubscribe more than 100 times in vain.I did not subscribe anything like this and i have seen other people complaining of the same, meaning...

Lizelle Venter / Unprofessional customer service

Lizelle Venter on Nov 11, 2016
I reported a case on 19th October 2016 and it is still not resolved. I am unsatisfied with the customer care service and think it is unprofessional to charge a upgrade admin fee when it's free to upgrade online. They send me a invoice for 0 Balance and a month later they charge me a admin...

Vodacom / contract / sim swop / deactivated account problem not solved over 24 hours / now running on 72 hours and phone still not activated!!!

Steph Visser on Nov 7, 2016
Good day. On friday at 7:30pm on the 4th november 2016, my phone had lost signal completly, within this time I had contacted the customer care line to determine the problem, your operator - pumezo read to me a date 2016/03/11 which states 11 of march 2016, however she assured me that thi...

Vodacom / signed contract agreeing to r280 and almost r400 is deducted from my account.

Maxine27 on Nov 3, 2016
I can't understand how vodacom can mislead their customers like this. I am very upset, because if I was told in the store that it would cost me R400 monthly I would've politely cancelled and said no thank you. But to mislead me like this is disgraceful. The contract agreement and what I...

Vodacom / cancellation

Paula Solomon-Smith on Nov 1, 2016
I have moved to the UK and need to cancel my contract prematurely. I duly paid the premature cancellation fee and emailed proof back. I have since been debited 3 times and sent emails threatening legal action if I don't pay. If I don't pay what? I don't owe you any money. What you need to...

Globe Telecom / postpaid plan

Darlene Honrado on Oct 21, 2016
Account no. 99139431, bill due on 11/04/2016 at p3, 999. This is twice my monthly due which should only be 1499 plus 500 for my unit. I tried to call 027301300 but the girl took a long time to look for my account and transferred me to billing which also took a long time. I will probably be charged a lot for that phone call.

Vodacom / data charge

TinkaDalloway on Oct 18, 2016
5 October my Red VIP line was cut by Vodacom who claims that my data for the month is R12 600. Having done nothing different during the month I asked them to investigate this matter as the data did not come to me. My phone is still not operational with no feedback from Vodacom. I then...

Telkom / authorized debits

Kim vd M on Oct 17, 2016
I took out an LTE contract in July this year and my account has been an absolute mess since day 1. I was told the first debit order would go off on the 1st of August - when it didn't, I phoned in and queried it, only to be told that they don't run debit orders on the 1st of a month and it...

Makarios Geotechnical Contractors / Data billing

David Nell on Sep 20, 2016
Data line is on contract(2gig p/m for 24month)(Cell nr 0791940729 Sim nr.89490000000011437537) Bus acc. num NM098156-1) with a soft lock on account on 2 gig with a top up option. for some ODD reason Vodacom removed this soft lock a couple of months ago. the account was every month for...

Stealth Yachts / Continued billing on a cancelled contract

Ralph Dill on Sep 7, 2016
Dear Madam, Sir I called Vodacom to cancel a contract on my account in April this year. (I have three sim contracts running on my account) I was assured then that it was cancelled. I noticed a month later that the contract debit was still being billed R 387.50 in May, June, July and August...

Cell C / fraud, disgusting service

No2 on Sep 3, 2016
I have contacted the call centre a number of times, with no help . I seem to have more knowledge about this network then the people working in the call centre. I took a router and laptop on contract end of july, i had trouble ever since!!! my router was not working i called the call centre...

DU / unauthorized mobile charges

andrewalfons9 on Jul 23, 2016
DUFrom the january and until present and am under con from du company after reviewing my jun bill i found that du are taking a lot of money from my side without even my notice and this is as per my today's call with du customer representative . On december 2015 i had asked for extra 5 gb to...
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