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Unauthorized Mobile Charges Complaints

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Sprint / customer service

Lauren Miller on Jun 15, 2018

I am attempting to contact ANYONE in customer service about an unauthorized increase in charges on my monthly bill. I have called numerous times, only to be put on hold for 20+ min and no one ever answers. I have spent a total of almost 90min on hold altogether with my repeated attempts to...

Amphitheatre Mountain / charge for something I don't know about

Cindy Loohoo Johnson on Jun 13, 2018

Amphitheatre MountainI had an unknown charge on my debit card on june 11th from something called google amphitheatre mountain. I have no idea what this is! I am enclosing a photo of my bank transaction notice, I have never heard of this company and did not purchase anything on the morning of june 11th! Can...

Mobile Telephone Networks [MTN] South Africa / fraudulent billing

Christiaan Pelser on Jun 7, 2018

I upgraded my contract in December 2017 to a package which cost R399 per month. In February I realised MTN has been billing me R958. When I complained they corrected the billing to R399 one month later but never refunded the stolen money. When I complained about the blatant theft they...

SingTel / Singapore Telecommunications / unauthorised charges on pay-as-you roam

alice21 wong on Jun 4, 2018

Dear Sir, 04.06.2018, I have been in New Zealand for 3-4 days now and have since switched to a local sim and turn off my data roaming on my handphone (+65 9787 3676). However, when I switched back to Singtel sim card today, I noted a pay-as-you-roam charges on the SingTel app and the...

SingTel / Singapore Telecommunications / improper billing of my account 59649539

e v krishna on May 26, 2018

Dear sir/ Madam Here with I am submitting my plea regarding my sing tel bill for the month of 10 Th May 2018 to 9 Th June 2018 as I paid today with great anguish and pain. Details in clear cut way I will explain I am using Sim only starter pack of 5 GB local data+ v 019 call subscription+ caller ID...

Cricket Wireless / cricket wireless

Joshua Goeke on May 23, 2018

I recently switched over from verizon a month ago. My wife and i both got phones switched over and received new phones. Phones work improperly. Goes to airplane mode randomly types wrong keys a longc list of problems. My wife and i have unlimited plans with hot spot on one of the phone...

Vodacom / service theft

Katyusha kovacs on May 22, 2018

To whom it may concern and who cares about Vodacoms name sake! And Corporate Data Support Team Delisile Mabuza Re: 18/05/2018 ref: A2-AVSA-RDYYB 22/05/2018 ref: S4-VAH2J-J8JG8 It brings me great sadness and anger that after being a loyal client of Vodacom for over 20 years to have to go to...

Boost Mobile / payment

Rachel Jean on May 20, 2018

I authorized a payment of $80 and they took $200. And now they say I have to wait up to 10 days for a refund. There needs to be a faster way to fix issues like this when it is the companies fault. I should not have to suffer because of their incompetence. They should have cancelled the transaction instead of taking the money and causing me hardship.

Vodafone / customer service call center is useless

Mkande on May 13, 2018

Hi All, I have an issue with mobile as I was charged incorrectly for the third time and I found calling customer service is useless as they promised a callback and that they will escalate my case and it didn't happen. I have spoken to a supervisor called Nagwa which was hilarious and...

FreedomPop / unauthorized without using service charges

Gaurav Patel on May 6, 2018

i ordered freedom pop sim for free trail before two months. freedom pop number is alerted as 6096690229 i have never use sim card [ no single minute, no single MB net] and without permission it is auto debit. still it is continue. while checking my bank statement coming to know it i...

Sprint / bill

Dorta rodriguez on May 6, 2018

Sprintmy reason for the complain is the Sprint I am first customer I never have been late with the payment that always have been in time pay my bills they came with a surprise bill they gave me a phone that they did not tell me that my phone was in a lease but even though me and my boyfriend wa...

Telepathic / telepathic

Sinthia753 on Apr 27, 2018

I've been getting charged $2.99 for a few months now by telepathic i haven't signup or Subscribe to anything that I'm aware of is been going on for a few months and I've been trying to figure out where it's coming from this is critical for my bank account I have no idea why am I being charged this be every week for the last few months.

Digi Telecommunications / digi prepaid

18082808 on Apr 24, 2018

Just now I made a internet one time pass subscription which is for unlimited data for 24hours that cost RM8. After I received an activation sms for the internet subscription, im turning on the mobile data. However, I got another sms that im reaching the limit data internet for unsubscribe...

Digi Telecommunications / balance deducted automatically

Yvonne ling on Apr 19, 2018

I'm reload rm 10 to my digi prepaid and I never call, sms or subscribe anything and few days later I received sms stated my balance less than rm2. After that, I reload rn5 again and 2 days later I received same sms again. I didn't received sms about I had subscribe anything, why my balance...

Vodacom / incompetent consultant and unauthorised charges

Modikede on Apr 11, 2018

Cell number is 079 2804103, I bought a contract phone on the 11/01/2016, apparently my last payment according to Vodacom was supposed to be on the 20/01/2018, which for me was the 25th payment, after a long fight with Vodacom and a complaint e-mail (which no-one responded to it) I gave up...

Mobile Telephone Networks [MTN] South Africa / mtn public phones sim duplicated

Sherz02 on Apr 10, 2018

we had mtn public phones since 2015 that we bought from mtn, however currently the business has stopped working because someone has made a duplicate simcard, every time we recharge our a third party uses it. We literally went to mtn to inquire because the 173 consultant we rude and didn't...

Cell C / bundles

pelisa on Apr 3, 2018

I would like to bring this to your attention am really fed-up to c all you guys regarding the same issue the contact centre can't give me the sufficient details. I borrowed your emergency airtime on the 02/04/2018 and immediately I bought WhatsApp bundles of R15 but I received an sms saying...

Sprint / unauthorized charges

Rob in Louisiana on Mar 30, 2018

Sprint charged my bank account $1495.80 without any of my authorization! I have been with sprint for approximately 12 years. Several months ago I contacted sprint on more than one occasion pleading with them to lower my bill, which was in the $250.00 range monthly, for two lines. After my...

Gameforge / unauthorised changes thru mobile phone

Cemil Kirci on Mar 29, 2018

@ 14:00 (GMT+3) On 29.03.2018. We had malicious messages received thru Didem nicknamed @erol.organ from FaceBook/messager pushing my son to reply YES/EVET to SMS Turkcell messagebax at 5523. My Son Phone muber is +90 539 443 9477. This is total fraud as my son is not playing this game...

Tinder / tinder gold

Nick523 on Mar 27, 2018

I have purchased a one month plan or something like that through tinder. All of a sudden I log on and it says thank you for upgrading to tinder gold. Well come to find out they charged my card another 55 dollars. I would appreciate it if that would be cancelled as I never approved of thi...