The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Travel Agencies Complaints

Sort by: Date | Popularity

Carlton Leisure / Tickets to China

S Duja on Dec 18, 2018

I searched four tickets for china (London Heathrow to Shangai and returing from Beijing to London Heathorw in April 2019) on Skyscanner and after price comparison, I was diverted to Carlton Leisure. I tried to buy these 4 tickets but there was no baggage included in the price. I tried to...

Agoda Company / they steal money

Karen McInns on Dec 17, 2018

So yea I book thru the website back in oct I read the reviews about the hotel I was booking but soon arrival the hotel was nothing like the picture they were doing construction so I cancel since being pregnant and having a toddler I couldn't be around all that smell. So I cancel and had to...

Travelgenio / change of flight and downgraded class without any information

zyzzyx01 on Dec 17, 2018

Our Travelgenio booking code: [protected] Booking code: HKEKTP Ticket numbers: [protected], [protected], [protected], [protected]. Itinerary: DEPARTURE: London/Heathrow to Doha/Doha Intl. :30 November 2018 with British Airways 123, Class: Premium Economy. 1) The Flight does Not Exist!... / citybookers took my 1158.24kwd and didn't book the tickets and no refund.

keuno park on Dec 17, 2018

Citybookers.com18 Nov 2018 Booking ref: CB2182543 I bought the tickets for my family to go back home country and to attend the funeral of my grandmother. Citybookers took my money and they didn't pay my money to airline company and didn't book the tickets at all. I got to know there is no ticket at all...

Travelgenio / service

Graziele on Dec 17, 2018

I bought a ticket on friday 14th of december from travelgenio to fly from Dublin to Sao Paulo Brazil on Wednesday 19th December. Departure at 6am. I rang them the next day, Saturday the 16th December trying to cancel and get a refund. The guy who answered the call was very rude. He told me...

Agoda Company / hotel booking

Silvia O'Donovan on Dec 15, 2018

Agoda CompanyI made a hotel booking (Potters Brewery in Hunster Valley, NSW, Australia) via Agoda in september and on the 14/12 they've authorised the same amount by mistake twice. They sent me a letter apologising for the mistake and promising to release the hold "very" soon. Nothing has been done so...

Travelgenio / date of return flight can not be changed

edwardzj on Dec 12, 2018

Hi, my booking code is SXAZOA and telephone number is [protected]. I want to change the return flight from 12/29/2018 to 01/30/2019, still Air China-CA963 from PEK to DUS. My booking includes flexible ticket fee. I have sent several requests and complaint to Travelgenio but till now... / travel/flights booked

Andrenett on Dec 10, 2018

Good day, I booked Flights for Staff in my company to Travel through FlightSite. When employees wanted to travel the Flight was cancelled by Airline. I have tried to contact airline direct, they do not want to give out any information as the Flight was booked through Flightsite. I have...

First Class Vacations / paid over $5000 for cruise package and first class never paid princess for booking

Patte M on Dec 9, 2018

I purchased a Diamond Cruise package from First Class Vacations in 2015 and paid via direct debit from my checking account over the next two years total paid $5398. It was their request to get paid this way versus a credit card. On August 30, 2017, I purchased insurance to hold the package...

Amtrak / ticket purchasing

Bijan N Karimi on Dec 8, 2018

I purchased a ticket by phone, unfortunately the return ticket date was wrong, when I called back in half an hour to correct the date they charged me $92 for adjustment, which is unfair and is taking advantage of the passengers since other option was to cancel which was no refund. My reservation...

HotelsClick / hotel booking cancelled but money taken

Adrian Zerafa on Dec 8, 2018

I booked a hotel room 8 nights in December for three people in Disneyland Paris area on February 7th 2018. Two weeks away from my arrival date I just got an email from and they just cancelled my reservation with the hotel. I am now without any hotel and have to find another...

KPN Travels India / time delay, improper communication with passengers.

Karthick112 on Dec 8, 2018

Hi, I'm now traveling in KPN travels from chennai to tirupur hot bus at 10.15 am at Perungulathur, Chennai 08-12-2018. And it should arrive tirupur by 5.30pm as per their schedule. But it's now 7.15pm still not yet reached destination and now in erode and still it take 1 hour 20 mins to...

Arabian Time Travel Tourism LLC / holiday package

Sheeba Khan khokhar on Dec 8, 2018

We had taken a holiday package by paying 16000 AED to Arabian Time Travel Tourism LLC Dubai . A man named Sharad and Sana had made us sign the deal.They had told that the interest for the same will be returned to you immediately but now they don't have any phone numbers, their website i...

ORN Trip Factory / pathetic & unprofessional service

Varoon Dubal on Dec 7, 2018

Hello all, I would like to share bit pathetic and un-professional service from trip factory for trip to Dubai from Mumbai (Trip ID - TFN001HA6KF). Day 1 was good and did not felt anything odd. From day 2 onwards we started experiencing difficulties which I am listing down - 1) On Day 2...

World Ventures / dreamtrips membership and worldventures representative and business system

Kelsey Adams on Dec 6, 2018

Hello, I sent two emails to the worldventures group asking for my account to be cancelled and to be refunded my payment. The first email was sent less than a day after I signed up. Since then I have gotten two case numbers and no response. This was done during the period of late October to...

Travelgenio / incompetence on an incredible scale and a warning never to use them

Matthew D D on Dec 6, 2018

All we want to do is get home for Christmas. So much so that we booked our flights in January! Regrettably we did so through Travelgenio which was evidently a massive mistake in retrospect. Here follows a warning to avoid using Travelgenio at all costs. It's really not worth it. _ The... / affiliate program

tigrris on Dec 5, 2018

I have tried to sign up for their affiliate program to sell cruises. My contact person was Claudia Ashboune, who did not respond to Emails or phone calls. On one occasion I was tarnsferred to Kathy Samaroo, supposedly Claudia's supervisor. She was rude and condescending with me on the...

Air India / urgent request for assistance - e-tickets for ahmedabad - nfoiks

Vrishab on Dec 5, 2018

Hello, This is a complaint for E-Ticket # -098-[protected] for RAJENDRA KSHATRIYA who was not allowed to board/travel on Dec. 3, 2018 from Toronto Pearson Airport, Canada to India. According to Airport authority, there was no seat allotted with this ticket when booking was made with...

Cheapoair / didn't offer refund or alternative options when flight was cancelled - very poor customer service

Paul-H on Dec 5, 2018

On April 30, 2018 I purchased two airline tickets using the online travel agency for flights departing Beirut on February 23, 2019. I purchased these tickets well in advance of our anticipated travel and also chose an itinerary based on our specific and special needs. Then on...

Sunwing Travel Group / price drop guarantee not claim refused

Michelle Roussy on Dec 4, 2018

My booking number is [protected]. Serge and I, Michelle, will be travelling to Cayo Coco from North Bay on Feb. 19th, 2019. We have been travelling to Cuba for the last 7 or 8 years. The first year, we met a very nice couple, Constance and Robert Freitag, whom we've been travelling with to...