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Travel Agencies Complaints

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Malaysia Airlines / In flight service

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Peggy Sia on Feb 26, 2017
I took a flight MH2631/26feb, bki-kul. I get a bad treatment from the head of cabin crew. I think to use business class washroom due to economy class cabin blocked by the catering cart. Then, a cabin crew who wear in red batik uniform told me "u are not supposed be here and point to me i...

Opodo / Incorrect flights

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Brian Lander on Feb 25, 2017
I am writing in connection to a booking place on the evening of 24/02/17. I booked flights to bangkok from Manchester for 21/04/2017 returning 01/05/2017. But recieved confirmation for 17/04/2017 returning 27/04/2017. I called this morning once the contact centre number was available and...

Total Holdings UK Limited / Face to face interview

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Okan Sabuncular on Feb 23, 2017
If you receive and interview invitation from total do not take into account seriously. I received below message and attachment, main point is "you should pay to specific travel agency" Good luck. Attn:... ... , Thanks for your interest in the total uk family, please note that your...

Traveler Help Desk / Flight/hotel booking error

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TDM37 on Feb 22, 2017
Traveler Help DeskOn 11/17/2016, after searching for the best flight-and-hotel package I could find to visit my daughter at Brandeis in Waltham, MA, during her Spring break on the dates 2/18 through 2/21, I contacted Traveler Help Desk, asked what their rates would be for a flight to Boston and a hotel near...

EF Tours / EF Tours is a rip-off! Steer clear of this scam!

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Jennifer Colleton on Feb 20, 2017
My Daughter saved $1500 of her own money and invested it in a trip with her friends to France. Due to a minor glitch in our residency, yet one that would not be resolved in time to allow her to travel, we regrettably had to cancel. We did so over 6 months in advance. She was already...

eDreams / Ticket

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Oksana Vishnevecka on Feb 17, 2017
eDreams is a fraudster organization, offering on its website a ticket from KBP to Syd as one ticket with a one price via BKK. I have made only one booking for this flight Ref. Nr. 2467979239 and eDreams has issued for every flight segment a different ticket. with two tickets I am not...

iTravel2000 / Spent the xmas holidays in cuba alone : (

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Renee Repka on Feb 17, 2017
Booked a trip to Cuba for Dec 24 - Jan 1 with my boyfriend one month before Christmas. Six days before departure he broke up, and all I asked was to change the name on the reservation so I could bring a friend/family member instead. I was willing to pay a change fee, required no other...

Bravofly / Bravonext Sa / Misleading information/failed to departure

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Diep Ly on Feb 14, 2017
Bravofly / Bravonext SaI bought a ticket#2017021110040356 for flight from ho chi minh city (vietnam) to auckland (new zealand) on 11 feb 2017 with booking id: 914954317 for my dad and my 2 kids.In the ticket and itinerary sent by bravofly, it's only 1-stop at kuala lumpur (ho chi minh city _ kuala lumpur...

Liberty Travel / Terrible customer service

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bejeweled on Feb 14, 2017
Recently I was asked if I had ever used a travel agency and unfortunately this question resurfaced some horrible memories. About a year and a half ago a team of runners and myself decided to use our local Liberty Travel Agency to help us plan our run in Florida. Our team consisted of 12...

AARP Expedia Travel Center / Failure to cancel hotel reservation and five clueless agents

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Serviceless on Feb 13, 2017
La Quinta had a reservation that had been made through the AARP/Expedia Travel Center. They knew this because they had received an identifying tag with the reservation. It said, "Via Travelscape. EXP.760078292. Point-of-sale: Expedia." Although I had cancelled the reservation and had...

CheapOair / CheapOair changes the your ticket schedule and force you to accept the changes

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Kamran Mobini on Feb 10, 2017
CheapOairI have bought more than 6 tickets from cheapo-air so far and there was not a single time they do not change my schedule. This time they have changed my second flight date to a day before my first flight!!! Can you believe this? I sent them 4 emails and left 1 message for them and mentioned thi...

Yours Trip Shop / need my refund of rs 90,000 now

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Sheldon Salace on Feb 8, 2017
Took a holiday package from yours trip shop on December 2016 paid full amount received confirmation voucher . after paying for the entire package of airfare, travel, hotel.. holiday package i had to pay for everything again, air fare, stay, travel, i was told i would get my refund of money...

Flighthub.com / Customer service

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Andrew Dowd on Feb 4, 2017
FlightHub Nightmare! My experience with FlightHub has been a nightmare! I originally booked 2 tickets from New York to Amsterdam for $424 a ticket. When I received my email confirmation, my wife’s name had been misspelled. I immediately contacted FlightHub and was told that there would be a...

VRBO / Terrible customer service and unauthorized behaviour

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Beccle on Feb 4, 2017
I manage a property listed on VRBO. It was originally listed 3 years ago. It was bought by a new owner last April but I continued to manage it. I was told that I needed to update the payment information which we spent ages doing. They then said I had to redo it all to change the name. We...

TravelhouseUK / Disgusting customer service

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wmclauchlin on Feb 1, 2017
I called up on saturday 7 jan 2017 to book my flights to johannesburg from 8 dec 2017 to 12 jan 2018 and spoke to paul, who was very pleasant and was happy to help. He first advised that as it was still a year ahead for the return flight, and it was not possible to book the flights so...

NYC Taxi-Limo Transport / Overcharged

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Nani@25 on Jan 31, 2017
Hi, I am first time travelling to US. I got down in JFK on 06th Jan and I have taken NYC Taxi limo transport service. And I have got down at Extended Stay America Hotel, 300 State HWY, Rte 3, East Rutherford, NJ - 0707. At the airport, He keyed in that address in his mobile device for GPRS...

TripFactory / Trip refund issue

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AshuGem on Jan 31, 2017
To tripfactory, #885, azygos building 1st stage, 5th block, Hbr layout, bangalore - 560043 Andaman trip dated 5/12/2016 to 10/12/2016. Trip was abandoned due to cyclone. We were stuck in port blair for entire trip duration. I request land package refund as promised by you when we were...

Avoya / Cruise trip

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NSWoman on Jan 29, 2017
I have booked mine and my partner's trip for April 2017. Thus far, our Personal Vacation Planner has been readily available for questions, comments, and suggestions concerning our trip. However, we have never been on a cruise before and we were naive about some aspects of the process, and...

eDreams / Invalid flights sold with the companies knowledge

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Emily Cashell on Jan 27, 2017
Never EVER book with eDreams - Scam Artists Myself and 3 friends booked return flights from Ireland to Japan.The lowest priced flights had connecting times in London of approx 1hr which usually isn't an issue if you have your boarding pass and bags checked through. This is what we thought...

Despegar.com / No refund after major change in flight

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Natalia Santamaria on Jan 26, 2017
Despegar.comI bought a ticket for my mother in October 2016. From Bogota to Sydney. (booking no. 3920861401) I received a major change notification of her flight on the 4th of January. The options that despegar is offering us, do not suit my mother's requirements since she will have to wait about 19...
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