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E-Dreams / Flight cancellation

Irina Rjabceva on Sep 22, 2017
Today (22.09.2017) I have booked flight via e-dreams and had to cancel it within 10-15 minutes after booking. I was put on hold for 20 minutes (calling from abroad costs a bit) and when finally cancellation was confirmed (after speaking to 2 people and long hold on line) I was told that...

Expedia / hotel reservation

Mimi Yotzer on Sep 21, 2017
To expedia I was charged for a one night stay at the michelet odeon hotel in paris on that I booked through expedia. I cancelled the booking a few days before my trip and received confirmation of the cancellation. I was informed that I would not be charged for the cancellation. According to the...

EPS Elite Program Services / hotel voucher

Joanni Bulanadi on Sep 21, 2017
EPS Elite Program ServicesMy mom bought a package of several vouchers for Midori Hotel Clark under EPS. It stated that we have to book the free overnight stay 3 weeks prior to the date. We called them first week of August 2017 to reserve an overnight stay at Midori for September 23, 2017. I tried confirming thi...

Bravo Fly / charged 50 euros extra from bank account that was given on the ticket

Tatiana Derry on Sep 20, 2017
Seems like this company is getting more and more money by fraud/scamming. I booked the ticket to Paris on their site fixing the total amount as 291 euro plus discount around 23 euro. But in the confirmation letter that came to my mailbox the company charged me 336 euros. When I asked them...

Jet Airways / refund against cancellation

Srijib on Sep 20, 2017
I had booked my flight tickets through Clear trip site forBangalore to Kolkata (PNR No YOKUZR)for the 19th of October'17 and it was clearly written that there is no cancellation charges applicable in case of cancellation. However would like to bring to your notice that I cancelled my...

Getaroom / hotel reservation

Ann Watson on Sep 19, 2017
I searched online for a specific hotel and thought I was getting that hotel's website. Instead, I got getaroom.com. AFTER I booked a non refundable room I received my confirmation and discovered a $59 recovery fee, which was 46% of the hotel room I booked. I tried to call immediately and...

https://www.usparklodging.com / reservations in yellowstone & grand teton parks unnecessary 10% surcharge

Mario NC on Sep 18, 2017
This is the first listing when google Yellowstone reservations. Suggests that the site is associated with US parks Not so. I also overlooked the deliberate phone msg indicating a 10% surcharge for making a reservation. And it can not be reversed. So, it cost me $240 for this agency to make a...

Private Tour: Amsterdam City Walking Tour / amsterdam walking tour

Jacqueline B. Marcus on Sep 18, 2017
I already submitted a complaint for BR-614345686 and I am waiting a reply ASAP. 09.04.07 Amsterdam City Walking Tour (4 hours_1400) Supplier HTG Services 2 adults The tour guide seemed disoriented and was very uncomfortable and not very communicative. His nose was bright red as if he had...

CityBookers / citybooker cancelled my flight after issuing me ticket with pnr numbers.

adnan999 on Sep 18, 2017
CityBookersI booked a flight through CityBooker from Hyd to Dxb on 31st August. Money was debited instantly and ticket was also issued. Booking Number : CB871103 Same night around 2am I received an email from them asking me for more documents like credit card copy and all. Then at 3am I received an...

Expedia / hotel reservation cancelled and I was not notified. reservation no. 7284326538155

Eddie Brooks on Sep 16, 2017
On September 5, 2017, I arrived at my hotel in Healy, Alaska, to find out at check-in that my reservation that I booked on July 30, 2017, had been cancelled the same day as I made the reservation. The only email I received from Expedia/AARP Travel Site dated July 30, 2017, said: "Your reservation...

Mor Flights Suite 110 I C G House, Greenford Business Centre, Off Oldfield Lane North, Station Approach, Greenford, United Kingdom, UB6 0AL / refund of money for airline tickets

Aeisha on Sep 15, 2017
Good Afternoon, I purchase Airline tickets from the above travel agent on 8.9.17 for 2 adults 1 child and 1 infant to travel to Montego Bay Jamaica for Friday the 11.09.17. I received a phone call from the travel agent on the night of the 10.08.17 that there was a problem with my flight...

Explore Trip / unauthorized credit card charges

phannahy on Sep 14, 2017
I recently purchased a flight from Toronto to Santa Marta, Colombia with Explore Trip. When I looked at my credit card statement after booking the flight, I noticed an unauthorized $72.25 charge to my account that is listed as AGENT FEE TRAVEL SERVCS. This is a problem for me as I do not...

Skyscanner / misleading information and unethical behaviour from agent (travel up)

Tracey54321 on Sep 14, 2017
To Whom it may concern I am writing to advise you of some issues that I have had with regard to Travel Up agency, following the hospitalisation of my partner, meaning that we are unable to travel tomorrow with Virgin Atlantic from LHR to LAX as planned. I have attached a copy of our...

eDreams / paid for flight / booking cancelled by edreams but not refunded money

Rich Clutch'son on Sep 13, 2017
Hi, I just made a booking through your site but shortly after received the following email; Cancelled booking Unfortunately, we cannot complete your booking request. Please try to make this booking again. Ref: 3038104632 - penguinboy15681@yahoo.co.uk That's it, no clear instructions on how to...

eDreams / edreams: flight cancellation insurance : 2848858691

Marco Monticelli on Sep 13, 2017
Lagos sept.14th 2017 Dear Complaints Board, the answer that eDreams gave you on Sept. 13th is a big fake. They never contacted me and never gave me an answer. I was asking for the "confirmation of travel cancellation" and not for the invoices for flight expenses that I received directly by...

FlightHub / horrible customer service ever!!!

chow cathy on Sep 12, 2017
I purchased a round trip ticket from flightub to China on Aught 5th, 2017. On Aught 23rd, my boss contacted me I have to come back to work due to enmergency, so I called their customers service to change my flight. I spent 2 hours long distance call from China talking to the customer...

Cheapoair / customer service

Y A on Sep 11, 2017
I need to change my flight of leaving date (original leaving date is Sep 21 2017 ) wanted change to Sep 25. but I cannot get contact them!!! on live chat someone on hold and never got any answers on 20min!!! not saying anything!! if someone answers here but so rude and unprofessional!! I...

StudentUniverse / failure to honour terms of the contract

Uni Eoin on Sep 11, 2017
Needed to rebook a reservation from EWR to EDI to accommodate a sudden medical procedure. Contract says penalties for this change should be $50 for Student Universe and $300 for the airline plus the change in airfare. The rep wanted to charge $100 for Student Universe, $300 for the...

Viator / airport transfer

Wayne.Fulford on Sep 9, 2017
We booked an airport transfer from Faro airport, Portugal to Albufeira. When booking I was asked to submit all my flight details including flight number and time of arrival. I had received booking confirmation from Viator and payments were taken from my account. On Tuesday 5th Sept, we...

Expedia.ca / pre-paid vacations - horrific customer service - seeking refund due to hurricane irma vacation cancellation

Vlada Gorodskov on Sep 9, 2017
Hello, I have purchased all inclusive package from Expedia.ca Cuba to OCEAN CASA DEL MAR for Tatiana Gorodskova. The flight was scheduled for Sept. 8, 2017. The flight was cancelled due to the hurricane Here are the details of the package: Air Canada - AC1768, REF: PUAWX5 *OPERATED BY AIR...
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