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Travel Agencies Complaints

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Xenium Holidays / Bakwas

Sanjiv Nathani on May 28, 2017
Xenium HolidaysI have started my tour on 20th may 2017. From Xenium package Ms Zaveriya assist me and give assurance for fantastic tour. Before strart my tour she told me if u don't like hotel at Gulmarg we will change immediately... When we reached to Gulmarg hotel Gulmarg Sahara was so dirty... I...

FlightHub / Delays on Customer Service Phone lines & very bad quality of communication

Nik7 on May 27, 2017
On 5/26/17 tried to call FlightHub customer support number (647) 689-2956. It is the only type of communication they offer to customers and there is no information where this number will lead your call. Only after about 50 (!) Minutes of delay on the line, a lady responded, received details of...

Bravo Fly / Mislead from company resulted to flight miss.

Ashwajeet on May 27, 2017
Hello Team, I had booked my return ticket via Bravofly from Madrid(Spain) to Mumbai (India) on 26th of May 2016.Travel date 27June 2016, Booking Id: 718060843 Airline booked was Saudi Airlines and while returning i had an connecting flight and wait was of 18hrs in Saudi Arbia at Jeddah...

FlyFar / I missed my flight because of FlyFar!

Nabbi on May 26, 2017
I missed my flight because of FlyFar and their unprofessional behavior. My departure time was changed and FlyFar never bothered to warn me. When I arrived at the airport I was told that my plane left one hour earlier!! Just imagine how shocked I was. I was standing there and didn't know what...

Avoya Travel / unethical/unprofessional behavior - failure to honor promotions

Aviva Fisher Rosenberg on May 25, 2017
Stay away from this company at all costs. Extremely unprofessional, incompetent agents. Booked a cruise based on a promotion offered on their website. Agent was asked if I have to use Amex Card for promotion, agent said no. Used MC, didn't get promotion. Called agent then agent said I wa...

Omega Flight Store / flight to australia

Valerie Osullivan on May 25, 2017
PNR-MWF9CB full refund ticket no 0791012449156 for dates 27 jul-29aug. a full refund of £849-67 was to be refunded back into credit card ticket was used to pay for. this was to take up tp 12 weeks we are now into 14 weeks and no refund did ring and was told it would go in within a week but...

Xenium Holidays / unprofessional attitude

Shailesh Tanna on May 24, 2017
We booked Uttaranchal tour through Xenium holidays. On the eve of start of the journey, they called saying their driver has fallen sick & they need to arrange another driver which will cost 3000 extra. Either pay extra or take refund of booking amount. Being helpless at the end moment, we...

eDreams / outbound flights stated as confirmed in edreams client account actually cancelled without notice

eDreamsGood afternoon, My name is Carmen Jimenez. My eDreams booking reference number is : 2518110668. In resume the problem is on the 30th of January of 2017 I made a reservation through eDreams for an Outbound flight London-Mallorca, which details can be found below. After that I received an...

StudentUniverse / flight ticket with united airlines - ripped off with non-refundable ticket

Hasselled on May 23, 2017
StudentUniverseHi there, I have talked to your customer service today. Due to lengthy visa processing with US embassy in Sydney, I can not make my conference anymore. I have to cancel my trip. Unfortunately, Student Universe customer care told me that the ticket I bought online on 17/03/2017 wa...

eDreams / request [28010336-1494852530] - res. no. 2704455228 - flight no. vsopq5 of april 25, 2017

Margriet on May 22, 2017
Good afternoon, Since May 3rd I am trying to reach somebody who can give me an answer/restitution to my complant under a.m. ref. number. I have sent 3 e-mails, caleed with you customer service who told me to fill out a form on the website which I did, see below waited another week, no answer...

Just Orbit Travels, Noida / payment gateway charge

Animesh Roy on May 22, 2017
QUERY Pls note that I am trying to book a travel package from Just orbit Travels, Noida for my upcoming trip. I am insisting them to go cashless by accepting the payment through credit card and not by cash. They are ready for cashless but they are charging me 2% extra as payment gateway...

Thomas Cook India / tour cancellation and refund

Seemaag21 on May 20, 2017
We had booked Scandinavian and Russia tour with Thomas Cook India and unfortunately paid the whole tour amount.The tour got cancelled last minute by Thomas cook. Now we have to follow up with them and for months we did not receive any refund. And now they say they are not going to refund u...

Tours4Fun / 6-day oahu tour not satisfactory

dsamky on May 20, 2017
My wife and I took this tour to celebrate our 50th wedding anniversary. By and large it was enjoyable, but there were some problems you should be aware of. First, the hotel room that came with the standard package was totally inadequate -- small with only two twin beds. The hotel clerk...

http://www.conexionmexico.com.mx/ / conexion refused to refunded extra money of 620 pesos paid in viajes

Anubhav Pathak on May 19, 2017
Hi Conexions is a tour company and I paid them 620 pesos extra for tour. Now they refuse to refund this money. Please help. Below are all the details of the mail. Anubhav Pathak 12/21/16 to tripsconexion Hi Team, I have registered for 5 people in early bird with 20% discount. Jaime...

Viator / I supplied viator with various tours but i have not received my payments yet

Susan Nyanzi on May 19, 2017
My company is called Adroit Safaris Limited. I supplied Viator with tours in March 2017 but up to now I have not received my payments from viator for the Tours I conducted. It is now May 2017. I wrote to the finance team on april 28th 2017 and I kept on following them up with other email...

Edreams.com / flight cancellation by the supplier blue airlines

ray ghougassian on May 17, 2017
I haven't heard from edreams.com since last 10 days ago...they are planning to disrupt my tours and booking plans just made via Viator.com I am loosing my trust with them. I got 3 confirmations via edreams.com they I'll like to cancel all my bookings and I bought cancellation insurance ...

eDreams / refund delayed for 9 months

WTN on May 16, 2017
Booking Reference: 2151957100, I am writing to you to raise a complaint again about Travel Agents at Edreams on August 15th, 2016. 1. Background A booking was made through Edreams on 15 August 2016 for Aer Lingus flights from/to Dublin and Gran Canaria. Details are: Departure Sat 15 Apr...

eDreams / flight booking cancelled without any notification #j8av4y

Alex Ivanov on May 16, 2017
eDreamsI booked flights for my wife anastasiia guseva from tlv to led and back. #j8av4y #j8c4lu. I received confirmation for both flights. My wife arrived at the airport for the flight back from led to tlv and was notified that her booking was cancelled! No one told us so, and now she stayed there and...

Choose us Travel and Tours / refund not received / fraud

Rickyweng Vergara on May 15, 2017
Choose us Travel and ToursWe booked a package tour for Singapore, had to cancel due to personal reasons. We were promised a refund but its been a month. The other group that was traveling with us went to the airport and found out there's no such reservation. Now she is applying for a loan to pay everyone back. I...

CheapFareGuru.com / AirTkt.com / air ticket booking company

Rick Hargraves on May 15, 2017
We missed our flight due to weather conditions. We called to cancel flight 2 hours before flight departed. They said there was nothing the could do. They would not reschedule or reimburse us for the tickets. It was a round trip ticket Seattle to Bangkok. We booked a one way flight the next...
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