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Towing Complaints

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American Automobile Association / AAA.com / towing

Ayresbj on Jan 16, 2018
I called at 9 am to get a vehicle towed to Wal-Mart to get the tires and rim fixed. Original wait time was 90 minutes. I called again after 2 hours and it changed to 1130 am, and then called after that and it changed tho 1259 pm. I waited till 130 pm to call again and the representative...

Travelers Insurance / Roadside Service System

Bubonik Ebonix on Jan 12, 2018
Date 1/12/2018 601154685 This is ridiculous... i had to get my vehicle towed... after half an hour (ETA was originally 15 minutes) the tow guy calls and says that he was contacted about a hitch to get me unstuck... I clearly stated that i needed a tow, it was fairly obvious from the...

American Automobile Association / AAA.com / dispatch

Aporch on Jan 3, 2018
I was driving home from a 12 hour shift and my tire blew. I called 3 times for a grand total wait of an hour to talk to someone. If you know the storm is going to cause more calls, then staff better or hire some help. Because waiting in the cold when I havent eaten and I have to work...

American Automobile Association / AAA.com / past to present towing connellsville, pa

Shelly Alexander on Dec 30, 2017
American Automobile Association / AAA.comOn 12/28, I called AAA at 5pm for my Jaguar that was overheating due to a broken hose. They stated AAA sent me a text message that a technician was dispatched at 5:09pm to my location, Days Inn in New Stanton, PA. I called AAA at 7:09 because I had heard anything and no driver had arrived...

American Automobile Association / AAA.com / tnt towing and transportation az

Bing! on Dec 30, 2017
I called AAA for a tow because the car throttle got stuck at 70mph which rendered it un-drivable. This turned out to be a factory recall so the car needed to get towed to the nearest dealership, which was the Galpin Mazda in Prescott AZ. All AAA phone employees were extremely helpful and...

American Automobile Association / AAA.com / delayed roadside assistance

Francesca Carpinella on Dec 29, 2017
Hit by an 18 wheeler, AAA came switched the tire, car was still not drivable. The service left, so we called back, stuck on the side of the road 2 hours from home, no emergent AAA service. Called at 4:00 and there has been no contact from AAA regarding dispatch. This is disgraceful and 2...

American Automobile Association / AAA.com / denied tow claim.

howmidoin on Dec 11, 2017
We have been contesting this claim since May of this year. We live in California, we were traveling through Wyoming. Broke down, water pump went bad, at the top of Teton Pass. After advising tow operator we need to go to nearest facility, was assured by operator and Wyoming Highway Patrol...

American Automobile Association / AAA.com / van horn towing

ErrinConnelly on Dec 8, 2017
The driver, Lyle, lit up a cigarette in the tow truck and when I told him I was pregnant and asked him not to smoke in a closed car, he responded, "So? I'm going to smoke." And he proceeded to smoke his cigarette with the windows rolled up. Secondly, we told AAA we had our dog with us during...

American Automobile Association / AAA.com / I am complaining about a driver

Mari9108 on Dec 2, 2017
This driver left the tow truck on with the emergency lights on blocking the street to get off and buy some tacos. I asked him to move the tow truck and he answered back so rude telling me to go around when there's cars coming the opposite way. I find it ridiculous for a tow truck driver to...

American Automobile Association / AAA.com / towing

Elizabeth.smith268 on Dec 2, 2017
I called AAA around 5pm because I needed my car towed. I was told that the tow truck would be here within the hour. At 7:30 I called back to make sure that the tow truck was coming. I was told that the tow truck company could not provide me with any information. The AAA representative told...

American Automobile Association / AAA.com / customer service representative

Sherice Young on Nov 29, 2017
I called to for a tow truck telling the rep my car will not start and it's either the alternator or my starter. After she got all my information the call dropped. She called back questioning if I hung the phone up which was unprofessional instead of saying sorry the line was disconnected...

Marine Transport Logistics Inc. / shipment

Andriy Temofyeyev on Nov 21, 2017
Avoid as a plague!!! Scammers!!! In august 2017 I trusted to this company my car (Ford f 150 2009; vin 1ftpf14819kb44872) to deliver it from miami to antwerp belgium on october 1 2017. They never delivered it!!! They informed me that some driver took it. They denied to initiate a lawsuit...

Wendy’s International / The Wendy's Company / both service and product

Fast food is a joke now on Nov 17, 2017
If I wait in another 20 30 min line and 20 mins at the order screen listening to people keep saying hang on I'm going to blast wendys on every socia media available, including the locAL news station, who love stuff like this . No tea, one thang u can make ur self and should never run out...

American Automobile Association / AAA.com / road service

JimFG on Nov 17, 2017
Yesterday afternoon at 2:30 I had a blow out on our RV. Called the number on my AAA card. I was told that my location would be found by finding me using cell phone towers. I could opt out of that but decided that was the best way because I could not pinpoint my location exactly. I was told...

American Automobile Association / AAA.com / emergency tow service

Aronie679 on Nov 4, 2017
I was left stranded today 160 miles from home. I feel that I was not treated fairly. I purchased a truck for my son october 23rd as a surprise birthday gift. I test drove the truck and it ran smoothly. I drove it for about 20 minutes around watsonville. I came alone as I had planned on...

AAA / roadside assistance

Darylwarren on Nov 3, 2017
Bought a running truck on 10/23/2017 left the truck with the previous owner because I needed a ride to get it and previous owner said he would detail it before I picked it up. Went to get the truck today and it was running rough and kept dying. I called my aaa road side and they said since...

American Automobile Association / AAA.com / aaa roadside help

Msessoms on Oct 31, 2017
Hi, my name is michelle Sessoms and I live in Mcdowell County NC. We had an accident in the torrential rains late sat early sun morning. Hydroplaned and landed 10 ft down on a field. It was around 30 degrees outside. Called AAA and was given the run around with phoney ETA'S for tow service...

Jac's Towing & Recovery / rude and unethical behaviour

CEJolly on Oct 26, 2017
Towed vehicle from apartment complex because parking permit was not displayed. Vehicle towed August 6, 2017. Was on vacation when vehicle was towed. No attempt was made by the towing company to notify vehicle owner. Returned from vacation August 13, 2017 to discover that vehicle had been...

Image Recovery, Inc / repo company holding my personal property hostage unless I pay them cash under the table

Joshua_S on Oct 24, 2017
Not sure if you can answer this. I fell behind on payments and my KIA was repo last Tuesday. The tow driver showed up at 2am. I caught him while tossing trash outside. He was nice. He let me remove my things; however, it began raining. He said I could pick up later at no additional fee. Today...

Charlie's Towing / fraudulent overcharging

Ssaiinc on Oct 20, 2017
This is by far the most unprofessional company I have ever worked with. I was quoted $85 flat for the tow. They added an extra $30 charge for “waiting time” even though the driver showed up 20 min early to pick up the vehicle and left WITOUT the car. The driver stated the no one was home...
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