Tobacco Products Complaints


Philip morris ltd / bond street gold 25 cigarettes

on Apr 12, 2019

Philip morris ltdAfter purchasing a packet of Bond street gold from Coles on the sunshine coast QlD . Opened my packet and lighting my cigarette a grub crawled out of a hole in my cigarette near the filter, see attached photos. Hope I haven't smoked any others with it in them as well as a bio security risk...

RJ Reynolds Tobacco Company / pall mall light 100's

on Apr 3, 2019

This is a follow-up to my previous grievance a couple weeks ago. I am a bit Shocked that in all of this time since the initial post. I have not received any attempt(s) from "R.J. Reynolds". Not one! Can I expect to hear back from you one of your representatives? Or should I just;...

JFK Duty Free Terminal 4 / I never received the items that I purchased.

on Mar 27, 2019

On Saturday 3/9/19 at approximately 1pm, I purchased $177.00 in goods from Duty Free. They scanned my boarding pass for Delta flight H2MD4K to Jamaica, and told me that our items would be delivered to our gate. The scanned boarding pass was either for Maria Markel or Brian Rexhouse Jr...

Tobacco company / I found hair in side my pouch of tobacco

on Mar 6, 2019

Tobacco companyI opened the pouch to make a smoke and found a very long hair tangled up in the tabbaco this is the second time this year it has happened to me the first time I didn't repot a complaint the second time I had to that is wrong to find hair inside a brand new pouch I hope it never happen...

John Player Special / tobacco

on Feb 19, 2019

John Player SpecialEach time I buy a pouch of jps I find disgusting amounts of barky stuff I am unable to use. I have been buying this product for at least 5 years and can probably make up a whole pouch of unusable badly stuff. I am contemplating changing because of the badly stuff. I have attached some of...

Phillip Morris / cigarettes

on Jan 25, 2019

The past few days I've been getting a headache or sick to my stomach when I smoke my cigarettes just didn't taste right tonight is when I realized the gold rings on the filter blacks do not have a ring reds do so I've been smoking Marlboro red 100s idk what's going on but I hope this get...

Imperial Tobacco Australia Ltd / white ox tobacco

on Jan 21, 2019

My partner and i, have been smoking white ox tobacco for over 20 years now, we actually buy a 25gram pouch every second day and sometimes actually a pouch a day... But the amount of bark and dust that are now in the pouch these days... Is absolutely outrageous... It's getting beyond a...

Drum Classic Blue / foreign object

on Jan 12, 2019

Drum Classic BlueI've been smoking Drum classic blue for years now and have occasionally come across little sticks and oily lumps and never bothered to formally complain about it. However, this time I've just found a little clump of tocacco in my pouch and when using it to make a cigarette i felt something...

Gambler Tobacco / the loose pipe tobacco

on Dec 29, 2018

Gambler, I didn't mind the twigs I often find in your tobacco cause I liked your tobacco, it was the perfect tobacco flavor, strength and everything. It didn't burn or irritate my throat like some other tobaccos do. BUT two times in one year this bizarre odity happened while smoking that...

British American Tobacco / winfield max blue 32

on Dec 16, 2018

British American TobaccoAfternoon, I'm writing to you to advise that I have come across this cigarette in my packet, we pay big dollars for our cigarettes here in Australia, at nearly $43 per packet, over a dollar per cigarette. I enjoy smoking and my preferred taste is the Winfield Blue. I was wondering if you...

RJ Reynolds Tobacco / camel snus mellow

on Dec 15, 2018

RJ Reynolds TobaccoI have used this product for at least 4 years. I believe it has improved my life in so many ways, mostly helped me stop the granular snuff that was affecting my health after 25 years of use. I have no complaint on the product but my last few cans have had 4 to 5 pouches with no tobacco in...

White Ox / tobacco

on Nov 17, 2018

White OxMy name is Zoe morris I am 28 years old and I have been a white ox smoker for 10 years and in that time I have never had this much bark in one pouch. It wouldn't bother me so much but I am paying more then 80 dollars a pouch and I buy 3 a fortnight so I am not happy with this. I would...

Douwe and Egberts / white ox tobacco

on Nov 17, 2018

I'm complaining about the white ox tobbaco packages that often contain 20% chaff that cannot be smoked. I smoke a 50g and 25g packets each week. I love this tobacco and have smoked this brand for 35 years. I have put up with 10% chaff for all those years but now the price is higher than...

Letter Jackson Tobacco / 25g tobacco peter jackson

on Nov 17, 2018

Purchased 2 pouches of 25g peter Jackson tobacco. Opened one pouch, and could not smoke the cigarette because it has a foul purfume/soapy taste, Very unhappy, as I have always smoked peter Jackson products tobacco and tailor made and have never had this problem, Returned the unopened...

Newport Cigarettes / menthol 100 cigarettes

on Nov 12, 2018

The last few packs of Newport 100 menthols I've purchased have been stale/half empty of tobacco. If I don't pack the cigarettes they are so loose that a lot of the tobacco just falls out of the cigarette. If I do pack them I have about a half inch of paper at the end of my cigarette and...

JPS Tobacco / roll your own pouches

on Oct 27, 2018

The quality of the tobacco is extremely poor its far too dry 75% of pouch tobacco is dust, it burns twice as fast as other quality tobacco, other tobacco goes out when left in ashtray yet JPS will burn through when left in ashtray. With the price of tobacco being so expensive in Australia...

Food Market / pricing

on Oct 24, 2018

I go to the cash register to ask for a black and mild cigar at a corner store downtown where I wouldn't ever expect a cashier to lie and try to force me to buy what I didn't ask for over just a little change the cashier kept repeating aggressively there s no 79cent wood tip cigar s $1.07...

Cigarettes Tobacco Cigars Tobacconist / faulty cigarettes

on Oct 21, 2018

I purchased two packs of Rothmans Black in the 40s, they are $40 from the tct tobacconist in Wauchope, I smoke a fair bit so regularly I buy smokes from ctc an I have never had problem with Rothmans Black in the 40s they've always been a great smoke, but both packets the cigarettes have...

Windsor Blue / windsor blue superkings

on Oct 17, 2018

Windsor BlueI buy between 200-400 cigs a week. On a pack I've opened 1 of the cigs is unsmokable. The butt is unwrapped not completely but enough so I can't smoke it and I dare not even attempt to smoke it due to this. I'm disabled and not able to enjoy my smoke and shouldn't even...

Divided We Fall Guitars / marlboro red kings

on Oct 6, 2018

Today at 1 am I purchased a pack of your cigarettes. When I went to remove the foil from the inside it didn't tear as usual. The entire foil part of the packaging came out and so did the cigarettes. More than half of them became broken in the process. I don't know if there's anything that...

Mr stuart thompson / amber leaf 30g

on Oct 4, 2018

Mr stuart thompsonI opened my box of Amberleaf to find the tobacco pouch had split on the side the tobacco was dried out . I have brought this product numerous times. I no accidents happen but the fact that the pouch wasn't even sealed shows the packer didn't do their job properly. Your company are...

Mayfair Smokes / product failure

on Sep 28, 2018

I have recently bought several packs of 20 mayfair in which the butts have separated from the cigarettes as I take them out of the packet, I have smoked mayfair for 20 years and never had this problem but it is happening with 11 out of the 20 smokes, this is just not on as I am paying a...

Newport Cigarettes / cigarettes

on Sep 27, 2018

I bought a carton of cigarettes for $68.00 to open them and every cigarette in every pack was stale and I had to throw the entire carton away... I've been smoking newports for 20 plus years and im really pissed and disappointed because the cashier wouldn't even give me another carton...

JPS Endless Blue Tobacco / tobacco

on Sep 24, 2018

I purchased JPS endless blue tobacco today & its very dry, I always buy this tobacco, but today it's very dry & unpleasant, for the price I pay for the tobacco I do expect a fresher smoke Will some one look into this?, will something be done?, I pay good money for a product I do expect it...

JPS Cigarettes Blue / jps tobacco o

on Sep 21, 2018

I bought a pack of JPS superking blue and broke one removing it from the pack. I emptied the tobacco out of the paper to roll into a new smoke. In doing so I found an insect wing inside the tobacco. This makes me wonder how many other insects I have smoked and also wonder if you can seperate...

L&M / cigarette

on Sep 16, 2018

I went to smoke a l&m menthol short, and the cigarette has black holes and some of the filter is gone. I'll include pictures. I was very disappointed with the way it was, especially when they are almost 5 dollars a pack and it was the very last cigarette in the pack. How do I know...

Benson and Hedges / product

on Sep 16, 2018

Last night I purchased a packet of Benson and Hedges cigarettes 25 as stated by the staff member only to arrive home and find that they only contained 23 (as stated on the packet). The Government has recently increased the price by 12+% and now your Company are selling cigarettes which only...

British American Tobacco / tobacco

on Sep 12, 2018

I have been a long time buyer of your tobacco and spend about $160 a fortnight on rothmans red tobacco.But my recent purchase was extremely disappointing to say the least.The 50g pouch i purchased was almost unsmokeable it was completely dry and was almost completely dust like.Usually a...

Horizon Blue 30's Pack / damaged cigarettes

on Sep 7, 2018

Horizon Blue 30's PackI purchased a packet of horizon blue 30 pack. And found that there are a number of damaged cigarettes in the pack I have taken a photo to prove the damage it is obviously done on the machines tgat cut or grab but with the exhorbitant prices of cigarettes in Australia at the moment I expect...

JuicedUPbyJessie / pall mall bold xl

on Sep 6, 2018

JuicedUPbyJessieHi, I smoke Pall Mall Bold XL and have for at least 6 years. I bought a pack yesterday evening and noticed that a few of the ciggerrets were shorter than the rest, so I pulled one of them out to see what was going on and it was missing about a centimeter of the entire ciggerret. It looked...

Gambler Tobacco / pipe tobacco

on Sep 6, 2018

Gambler TobaccoI got to smoke half of a big today thanks to Gambler Tobacco. I am very vigilant in keeping my bag sealed from the first open so I know nothing could of crawled in and it looked to be a long dead, dried up bug. It almost looked like a meal worm but it had long legs in the front and I keep...

Ombersley Road Texaco Worcester / lambert and butler original silver

on Aug 23, 2018

Ombersley Road Texaco WorcesterWe bought a pack of silver yesterday and they tasted funny then we got another pack today and the filters are twice the size as usual we think there fake we kept them as proof what shall i do and how can i tell defenitly if there fake ive took pictures of the box and the cigarette they...

L&B / lambert and butler original silver

on Aug 3, 2018

Hi probably the 15th time I have opened a fresh pack of l&b silver in the last year and have been having to fish the tobacco from the bottom of my pack and re pack my cigs. Have smoked from bein 14 and l&b since about 16 and am now 33. Please can you get this issue sorted a...

Mayfair / cigarettes

on Jul 28, 2018

Today I bought 40 Mayfair king size, To bo told that they are being replaced by original blue Mayfair, so I opened them up & started smoking one, not anything like king size ! Milder & giving me a sore throat ! Well ! If this is a replacement you can keep the bloody things! I will change... / cigarettes

on Jul 27, 2018

I ordered 3 cartoons of Salem Gold for a total of $110.92. They contacted me because I didn't finalize my order. I told them I don't deal with Bitcoin, moneypacks or straight credit cards. The caller whom identified himself as "Brandon Armitage" said with some small transactions they will...

White Ox Tobacco / tobacco

on Jul 18, 2018

Hi my name it troy, I have been smoking ox since I can remember and lateley, 19/07/2018 my 50gm pouches have been over dry crumbly, a crap load of bark and not the nice moist fresh smelling white ox?? I spend $140+ dollars a week on your smokes as they are the best and even though i've...

Gambler Tubes / gambler menthol king tubes

on Jul 13, 2018

I usually buy the menthol gambler tubes, and never had an issue but the last two times I purchased them I opened the box and half of them were crushed. Which I found odd because the box was in perfect condition. I personally don't like throwing my money away on bad products. Gambler tube...

Foodworks Victoria Point / white ox tobacco

on Jul 10, 2018

My brother has been buying white ox from food works in Victoria point Queensland, the packet says made in New Zealand So he bought packets from Woolworths and coles and they both say made in Netherlands which I remember clearly when I was smoking it it was made in holland I think the foo...