SUBMIT A COMPLAINT

Tobacco Products Complaints

Imperial Tobacco Australia — JPS Blue Crush Balls

600952 Opened a packet of cigarettes to find a cigarette with holes in the paper and the end was missing a big chunk also the filter end of the cigarette had a hole making it impossible...

Philip Morris USA L&m menthol 100s — They taste horrible

I've been a loyal L&M menthol 100 smoker for about eight years now I have never had a problem went up to the store yesterday bought a pack the expiration date on it says v013y04d1...

Imperial Tobacco Australia Parker n Simpson Blue -20s + 40s — Damaged cigarettes

600952 In both packs damaged ciggies up to 6 cigarettes in each had holes in them- bought from local IGA and Coles-

Imperial Tobacco Australia White Ox 25g Tobacco pouch — Underweight by over 2 grams nett

Purchased White Ox 25g pouch CTC Mortdale 21 March 2020. Supposedly a premium product with price to match. Pouch felt uncompacted and could easily fold pouch in two. When home...

Altria Group Bond street — Hole in a cigarette

633181 I recently purchase bond street blue 25 and among 25 pcs 10 of the cigarette has a hole on it .It was a wastage, and this is not 1st time it happens same things happens to me...

Imperial Tobacco Australia champion ruby legendary ruby — bad taste

champion ruby bad taste, dry in pouch was unopened when i got it ... causes a sore throat ... black tobacco ...smoked champion for ten years this isnt the only pouch that has been terrible in the last year ...

Imperial Tobacco Australia Parker and Simpson 15 gram pouch — Found tobacco leaf in my tobacco pouch

600952 I have gotten half a tobacco leave at the size of 4cm and Id like to get some sort of compensation out of it as I know it's not meant to be in there, my email address i...

Imperial Tobacco Australia JPS tobacco — Poor quality

600952 Tobacco is an expensive product, despite health and governmental perspectives around smoking, this should not constitute poor quality. JPS tobacco is extremely dry and flaky, so...

Imperial Tobacco Australia — Riverstone rum 25g pouch

600952 Found a bunch of plastic like material shredded though the pouch. A couple of the smokes I have rolled have tasted horrible and we're really harsh. Not sure what it is but it i...

Lambert & Butler — Lambert and butler real blue

560735 Upon opening two cigarettes I found a strip of fishing line around 5 cms inside two of the cigarettes. I had already smoked a few from the packet so it's quite possible I had...

Imperial Tobacco Australia — Parker and Simpson 25g blue

600952 I discovered a large chunk of hard black material in my tobacco. I have taken pictures of it. It's about 12mm long and 5mm wide, it has a ribbed texture on outer surface. It...

Altria Group — Bond street blue 40's

633181 Of the 40 cigarettes in the pack, 7 have an unknown black residue on them, when paying over $52 a packet, I expect to be able to smoke all of them, not 33! Please advise what you will be doing to rectify this ASAP

Camel — Camel silver crush constantly changing boxes

Because of this I kerp getting the wrong cigarettes and it's frustrating bc you change SO OFTEN abd little minute differences the sales ppl have trouble giving out the right one...

Imperial Tobacco Australia — Jps eternal red

600952 I enjoy smoking it but just alot of woody bits in it. Would like this matter attend to as soon as possible. Don't really want to change. Enjoy it very much. Why is there alot of...

Republic Tobacco / Republic Group — Tubes

I purchased your tubes and very disappointed. They are slanted like they were smudged in box. I can't fill them at the angle. I tried several of them. I have a whole bag full of...

Casey’s General Stores — Skoal Spearmint Longcut

601482 My husband went to Casey's and bought a can of Skoal Spearmint on 2/29/20. got home and realised that it was out dated. I came back the next day with the reciept to return it. The...

Lambert & Butler — Lambert and butler bright crushball

I bought a pack of 20 l+b crushball from a petrol station 2 days ago and every cigarette I lit it burnt to half way down on 1 side only, am not sure why it done this(especially to...

Altria Group — Bond street blues 25 gram pouch

633181 I purchased a 25 gram pouch of bond street blues. I decided to weigh the pouch and it only had 17 grams of tabacco in it, I then weighed it with the packaging even the plastic...

Imperial Tobacco Australia — Capstan makers blend

Hi there, I'm not one to usually bother with this but tobacco is just to pricey not to unfortunately. Between myself and mum we smoke at least 4 25g a month and within the last 2...

Lambert & Butler — Cigarettes

560735 Today 29/02/20 I noticed that my cigarettes have been extremely light in this packet, I thought it was just a 1 off but on closer inspection I noticed that the filters were not...

Pall Mall Cigarettes — Pall Mall Orange

I have noticed that at least 1-2 smokes per pack have runners and waste the first half of the cigarette. I have been burned several times. I want to be reimbursed. Not coupons for...

L & B Real blue — L & B Real Blue

I purchase 40 of these cigarettes daily for my husband and myself ( 20 each ) I've been doin this for a long time from local shop or morrisons store when doing weekly shop ... for...

Imperial Tobacco Australia — papers

Hello I am witting in about the papers I have been buying are not sticking and unrolling apart while smoking, $1.60 I paid from Caltex service station for one packet, expensive...

DutyFreeDepot.com — Cigarette cartons not received

I've been ordering dutyfree cigarettes for many years off and on. I recently started ordering them again last july 2019, I haven't recieved all the orders I've...

Duty Free Depot — Duty Free Depot merchandise

I order from DutyFreeDepot on July 2019. After several shippings I did only get my order partially on Dec 2019. And I decided to cancel my order and request a refund by Feb 2020 ...