The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Timeshares / Vacation Rentals Complaints

Sort by: Date | Popularity

Diamond Resorts International / unethical behaviour/fraud

alanjohn3 on Dec 12, 2018

We were required to attend a presentation to review our file, so as to help us better use our points and other features provided by DRI. We had purchased a "Sampler" about a year ago and all the promises made at that time were incorrect(lies). We have gone to at least 3 other presentation... / they are used to collect feedback from vrbo users and do not post select reviews

DGoodreau on Dec 1, 2018

I wrote a constructive review about a house rented by Hawaii Beach Homes. After submitting, the review was never posted. I complained to Escapia with no response. HBH said they had nothing to do with it because of the third party app. It just is not right when a well written cretique i...

Occidental Vacation Club / termination agreement

Randy Cole on Nov 30, 2018

We hired a legal service to cancel our membership in Jan 2017. The agreement with Occidental is they would terminate our membership and refund $1000, providing we never made critical comments on social media. They reneged on their agreement never refunded anything. Occidental Vacation club...

Westgate Travel Club / everything they sale

Ani Labayan on Nov 21, 2018

— 30 day money back - you have time to get your $ back < — This is a scam!!! There are no discounts!!! The prices for air and cruise is cheaper if you go directly to the airline/cruise line. Costco is cheaper on every item I compared. What they do is inflate their prices and then give you...

VHI / unable to contact you and vhi non response to several email communications emailed to you,

Denise Wustmann on Nov 20, 2018

It would be appreciated if you would make an effort to respond to my many ignored requests to make contact with VHI. I am no longer in a position to afford the payments made to yourselves. To date I have also not received any information of the benefits I qualify for or what I am paying...

Westgate Resorts / timeshare

AutumnF on Nov 17, 2018

We are new owners of West gate by misfortune! Once home and going over all that took place at the sales process we we're bullied and lied to! We purchased back in March for every other year so we wouldn't have to pay maintenance fees when we went this October we were told we only purchased...

Digital Vacation Quest / vacation service

Tianarie15 on Nov 16, 2018

Please read all reviews before u give this company a dime! I was employed with the company for many years and I got tired of feeling like I was misleading people. First of all. The fees add up so do the math. The "initial visit" you can come back after one year and get the same deal. They...

Festiva Development Group / timeshare fees

JulianSalazar on Nov 15, 2018

Shame on Festiva. I just paid 450.00 dollars on special assestment fees and today I got my maintenance fees. Is Festiva running a scam here. I am angry and want to know why maintenance fees increased. I bought my timeshare years ago and paid it off. knowing I pay maintenance fees every...

Capital Resorts Group / target the elderly

Disgusted 365 on Nov 10, 2018

Capital Resorts are not only a bunch of liars they also target the elderly. How many of you are over 60 yrs of age? I can't believe there is not a class action suite against this company. My suggestion for others RUN stay away from this company!!! By the way how your contract state...

Spinnaker Resorts at Waterside Hilton Head, SC / timeshare

Twila H. on Nov 9, 2018

The only reason I gave one star to this review is because this site won't let me put no stars! We bought and paid for the Spinnaker Resort at Waterside timeshare 10 years ago. The deceit & lies of the salesmen have destroyed the desire to ever go to Hilton Head again - frankly it sicken...

Shell Vacations Club / time at our resort not available most times

Elizabeth Snow on Nov 7, 2018

I believe we have been ripped off by Shell Vacations, I have been looking at customer complaints today and after my disappointment of losing all this money and not being able to take a vacation. I see many complaints from people dealing with the same issues I have with your company. We...

Westgate Resorts / bed bugs inside my hotel room

Sheenaj89 on Oct 30, 2018

Westgate ResortsChecked into the Westgate Hotel in Las Vegas on October 25, 2018 through October 28, 2018. The morning of 10/28 I discovered a bed bug walking across my sheets. Security was contacted and the hotel escorted my friend and I to a less expensive room. As guest we were not accommodated at the...

Marriott Vacation Club International / timeshare

Lori Surina on Oct 30, 2018

We were sold a Marriott Vacation Club package for $1000 and chose a Hawaiian vacation. We were told the rooms would be very similar to those which we stayed in at Newport beach the year before, which was a 2 bedroom, full kitchen and living room. After spending an additional $300 to go to...

Pueblo Bonito Golf & Spa Resorts / cancellation policy

Deedavis on Oct 23, 2018

Per Mexico law you have 5 business days to rescind on timeshare contract but these people refuse to honor cancellation and try to scare me into believing I waived my right to cancel and get a full deposit refund. This is illegal pet Mexico law. I will advise everyone to stay away. Why...

Wyndham Rewards / anaheim wyndham presentation

Fervid on Oct 22, 2018

This presentation was painful and terrible. Just as bad as a timeshare presentation I had attended in the past. I listened to their presentation for two complete hours plus and declined the offer over and over and they kept saying, they have not finished their presentation, but they did...

Capital Resorts Group / benefits of vacation ownership presentation

Alexandra.briggs10 on Oct 21, 2018

Hello, We were called and told that we won a vacation through Capital Resorts. The woman told us we would need to go to a presentation in Kennebunk ME and would automatically be given a $50 gift certificate to a restaurant. We asked multiple times about length of presentation since we live...

Vida Vacations / vida time share fraud

pamela golarz on Oct 18, 2018

Vida Vacations10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Sales person told me to put my offer in writing. I did. Salesman assisted with making sure I had everything discussed. After a short time salesman came back and said...

Diamond Resorts International / time share

Jkraft80 on Oct 17, 2018

Diamond resorts has got to be the worst company I have ever dealt with. They sale a product that is unusable. They do nothing but lie to their customer and will not offer any help at all. The representative of this company are condescending and are very rude. I have signed documents the...

Westgate Resorts / timeshare

Proudnana77 on Oct 12, 2018

We went to a sale seminar about the resort. And first off I feel like we were pressured into it. It's Westgate in the smokies that we got a condo at then it burnt down so we were never ever able to use. Then Westgate contacted me saying they wanted to transfer me to Orlando Westgate and I...

Westgate Resorts / time share purchase and cancelation

Robert timms on Oct 11, 2018

Misled and lied to by the company. Benefits and services promised at time of purchase were not given or rendered.Misled and lied to concerning the contract and financial obligations, rights, etc. Company's customer service refuses to help me, or even allow me to speak to the right partie...