The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Timeshares / Vacation Rentals Complaints

Sort by: Date | Popularity

Vida Vacations / vida time share fraud

Pa
pamela golarz on Oct 18, 2018

Vida Vacations10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Sales person told me to put my offer in writing. I did. Salesman assisted with making sure I had everything discussed. After a short time salesman came back and said...

Diamond Resorts International / time share

Jk
Jkraft80 on Oct 17, 2018

Diamond resorts has got to be the worst company I have ever dealt with. They sale a product that is unusable. They do nothing but lie to their customer and will not offer any help at all. The representative of this company are condescending and are very rude. I have signed documents the...

Westgate Resorts / timeshare

Pr
Proudnana77 on Oct 12, 2018

We went to a sale seminar about the resort. And first off I feel like we were pressured into it. It's Westgate in the smokies that we got a condo at then it burnt down so we were never ever able to use. Then Westgate contacted me saying they wanted to transfer me to Orlando Westgate and I...

Westgate Resorts / time share purchase and cancelation

Ro
Robert timms on Oct 11, 2018

Misled and lied to by the company. Benefits and services promised at time of purchase were not given or rendered.Misled and lied to concerning the contract and financial obligations, rights, etc. Company's customer service refuses to help me, or even allow me to speak to the right partie...

Park Resorts / park resorts disgraceful business practices

Ah
A Hoyles on Oct 11, 2018

My father owned a Caravan on a Park Resorts site. Neither my sister or I wished to keep the caravan so we attempted to settle any outstanding fees and sell the caravan. For a year and after several repeated attempts to get a settlement fee in writing Park Resorts would not agree in writing...

Westgate Resorts Branson Woods / being placed in a substandard unit, twice, which caused physical and emotional distress.

Ka
karenanew@ gmail.com on Oct 4, 2018

I booked a banked internal exchange from Westgate Villas, 2- bedroom unit to Westgate Branson Woods. I booked the date in July 2018, for around my birthday, September 30th -October 7th 2018. I paid the internal exchange fee. And was told I would receive a two bed room unit. When I arrived...

AirBNB / reservation and cancellation procedure

Al
Alon Segev on Sep 30, 2018

I reserved a two bedroom condo in Tower 3 (8th Floor) of the Grand Venetian in Puerto Vallarta. The "Superhosts" were Fernanda and Sacha based out of Oregon. I booked the condo in January 2018 for a stay in December. Nearly one year in advance. I left a deposit of USD$1600. This holiday...

Vacation Exits / overcharging fees

Ca
carolinaeagle on Sep 29, 2018

mr RAy has a attorney Mr Sutton ESQ out of California realtor where the are setting appointment to meet with timeshare owners and way over charging people in some cases $60.000 and many cases 40k and 30k where the attorney her a fraction of it whet $750 title transfer fee is oh on cost to...

Royal Holiday Vacation Club / royal holiday vacation club

Ti
Tiburcio/Rocio on Sep 23, 2018

On Sept. 14, 2018, my Husband and I checked in to Park Royal Cancun for a week stay, The next morning the phone in our room started ringing non stop finally I picked up the phone and it was a woman named Chris from the sales office she stated that she wanted to give us a welcome packet I...

Pueblo Bonito Golf & Spa Resorts / timeshares

Ni
Nicole Ratliff on Sep 22, 2018

This hotel and their promotions department are undeserving a 1 star, I wish their was an option for zero stars! I was approached at the airport by Luis to attend a 90 minute promotion and breakfast at their hotel, in return for 450 pesos taxi reimbursement, 1000 pesos in cash, 3 aquarium...

Homeaway / vacation rental cancellation

Tr
Tracywheels on Sep 22, 2018

HomeawayI booked a two night stay (dec.23rd-25th) through HomeAway. Owners name is Brain Ashcraft. The booking was paid and I received a confirmation. Two days later, I receive a cancellation from the owner because he decided to change the requirements to a 3 night stay. Several emails were...

Spinnaker Resorts / misrepresentation of booking

Ga
gambinoevans on Sep 21, 2018

I purchased a vacation for $378 2 rooms 3 nights each. Was told I would receive a $50 check, $150.00 in gift certificates to use at restaurants on the island and a free cruise for up to 8 people that I would need to pay port fees that should range from $20-$100 per person. Well here i...

Club Wyndham / timeshare presentation

Sa
Sat Pal Leander on Sep 20, 2018

I signed up for a timeshare presentation at the Branson guest services on I-44 on 9/4/2018. Paid the 30 dollar deposit and went to the presentation next day in Branson, MO. They had us sign credit forms promising that these were just in case we accepted the timeshare. If not, they will be...

Envision Solution / cancel timeshare contract

Ga
Galen Johnson on Sep 20, 2018

The company contacted me in December of 2016 by agent Clay Adams. He said that they would be able to get the contract cancelled to my Star Island property in Kissimmee Fl for $4920. They said do not pay the annual assessment. Unfortunately I ended up getting past due notices from Star...

Westgate Resorts / timeshare

Sh
SherriM on Sep 20, 2018

I am an owner of a timeshare at westgate vacation villas for over 25years and I have paid my mortgage in full. I was lied to throughout the sales and throughout my ownership. I was promised my timeshare would increase in value like a home and since I purchased a high demand time such a...

Sun Communities / sun thinks so little of its annual residents

Do
Don Whippie on Sep 18, 2018

"Sun thinks so little of its annual residents", this has been proven for the last 2 yrs. I have document everything since I heard the previous managers say in front of me that the annuals are just trailer trash, and yes I have it on a recording. This has push me to total frustration since...

Interval International / Intervalworld.com / customer service, or the lack of it.

Ea
Earl Rubley on Sep 17, 2018

I just had 3 exchange weeks along with my platinum membership expire without any notification. My client number is 5843399. I talked to 2 very nice ladies regarding the issue, but with no resolution. It seems that if I want to extend the weeks I have to pay a fee and there was another fee...

Bluegreen Vacations / vacation/travelers plus

Am
AmandaJS on Sep 14, 2018

I first purchased Bluegreen 5, 000 vacation points in July of 2017. A year later I finally had time to travel to my owner orientation and I was pressured into buying 10, 000 more points after I said no about 30 times. I tried to use some points before they expired and was not able to book...

Long Key Vacation Rentals Indian Rocks Bch, Fla. / sue elliott: property mgr. long key vacation rentals indian rocks bch. fl email: longkeyreservations@yahoo.com ; phone727-432-6611 or [protected]

Bl
Blaire Floyd on Sep 13, 2018

VRBO 1164677 Aug.30-Sept 6, 2018 Re: no Customer Support from Sue Elliott Prop. Mgr during our stay. 4 days prior to our arrival we had not received entry info, I emailed Sue she said "sometimes goes to spam", I checked - not in spam. On arrival entry code did not work, called Sue and had...

Capital Resorts Group / monetary gift refund

Wa
Wanda Denny on Sep 13, 2018

While on vacation, I attended a seminar for a time share. We paid a deposit. But, after reading several bad reviews we became skeptical and canceled our contract the following morning. We received our cash deposit but never the money for the 2 checks we used towards the deposit. I was told...