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Satellite & Cable TV Complaints

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DirecTV / Equipment moved to new house

Jterr1213 on Oct 20, 2018

On October 5th 2018 from 12-4 a technician was scheduled to come out and install our equipment at our new home. No one ever came out, or called, nothing. We tried multiple times through multiple customer reps and the moving department, and many hours of waiting to get answers and someone...

DirecTV / theft by deception

ralph kasnowski on Oct 19, 2018

I called for equipment upgrade I was told there would be know charge for the upgrade when the tec arrived before looking at anything he said that I would need to buy a switch for $136.00 I told him to call his supervisor because I was told there would be no charge he called and the...

MultiChoice Africa / DSTV / pricelock - billing errors and frequent cutting of service

Zach Simpson on Oct 19, 2018

I received a phone call from a DSTV representative at the end of August 2018, offering a renewed two-year PriceLock contract, at a reduced rate of R789 per month (I currently paid R949 per month). I agreed to take on the new two-year contract. However, since then, my services have been...

DirecTV / never ordered directv, never had directv

Beulah DeLoatch on Oct 18, 2018

On May 16, 2018, I bought 2 cell phones from AT&T and they have been charging me $40.00 for service I don't have. Never authorized directv to debit my account. Please UNSUBSCRIBE me from Directv and send my refund. Money was debited from my debit card ending in 7426. My name ...

Dish Network / / satellite

Louise Good on Oct 17, 2018

There was appointment made for installation for 8am 8/16/18. Recieved an email that morning they would not be out 930-1000. Then at 1000 another email that was for 1200. Get a call from technician stating he could not find home. Come to find out he was in South Carolina and I live in...

Direct TV / deceptive sales tactics

Mikep12 on Oct 17, 2018

I recently signed up for Direct TV. I was with Dish for several years and was happy just to expensive. So I called Direct tv and asked specifically about a promo I received a while ago in my United credit cared bill. It offered 30, 000 FF miles to sign up. That sounded good to me and was a...

MultiChoice Africa / DSTV / service excellence

C Arends on Oct 17, 2018

I was engaging with DSTV since end August regarding a promotion that being run that I was initially told I qualify for. After a month of no further communication I had to call back to hear that I am no longer eligible for the promotion. I was really frustrated that nobody at DSTV throughout...

MultiChoice Africa / DSTV / disconnections

Muyvo on Oct 17, 2018

My customer number is [protected], i am complaining with regard to your continuous disconnections regardless of the fact that my account is up to date and i have provided proof of payment on several occasions and i was ensured that the disputed payment would be sorted by your account...

DirecTV / customer service rep/returned equipment charge

T D Miller on Oct 16, 2018

I have been a DirecTv/ATT customer for over 6 years. Recently my husband and I decided we no longer wanted to pay for satellite tv, so we cancelled our service. I received the return kit on Sept. 17th, 3 days after service was turned off, and the very next day I shipped the 3 receiver...

MultiChoice Africa / DSTV / emails intended for another customer

Japie-Elsa Kruger on Oct 16, 2018

For more than 3 years I get demands for payment intended for another customer. I've been complaining for as long but nothing gets done! We've stopped your DStv as you've not paid.To reconnect, pay R515.00, using ref no.5135320. Once paid, we'll reconnect you.To pay: Thanks for...

Charter Communications / installation debacle

R Champion on Oct 15, 2018

Original order date was July 3rd with an install date of August 20th. I'm a "planner" so I ordered service far in advance to ensure it would be available and operational by the time I moved in. What seemed so simple has been a complete debacle. I have contacted numerous people at Spectrum...

Cogeco / customer service / ticket escalation procedure

Slemay on Oct 15, 2018

I had my service installed under the builders promo of 6 months free. Nothing is free I have spent 10 weeks of hours of wasted time on the phone trying to obtain the service I signed up for. Interestingly my system was installed.on July 28th with one TiVo box which was working perfectly...

Frontier Communications Corporation / fraudulent billing for unreturned equipment charge

dean5944 on Oct 15, 2018

Frontier Communications CorporationRE: Frontier FIOS Account [protected]-5 I promptly returned all of Frontier Communications equipment after my contract was fulfilled but Frontier is claiming I owe them $115.02 for a STB. On 8/11/2018 at 5PM I spoke with Customer Service Representative "Brenda" from Pennsylvania. She...

DirecTV / inappropriate billing for cancelling my direct tv acct

nancy spranger on Oct 15, 2018

Switched from Direct TV to Uverse. Called to get mailing label to return equipment and the person checked the numbers on the boxes and told me they were too old and they wouldn't take them back, so I got rid of them. Next thing I get a bill for not returning them. I tried to call and...

RushCard / UniRush / dispute transaction

Carl Rhimes on Oct 15, 2018

On September the 29th Comcast withdraw $147 from my RushCard account which I do not give them authorized permission to do on September 28th I called Comcast to let them know that I have made the payment and for them not to automatic draw from my RushCard account on September 29th they...

Cogeco / billing error

Rhonda Parker Potter on Oct 14, 2018

cancelled my service 9 months ago, returned equipment, ( i have return receipt from canada post) cogeco started billing me for unreturned equipment almost $500. After numerous annoying calls to them they finally said they made corrections and credited back to my account . They just...

History Channel / A&E Television Networks / his

Ted18 on Oct 13, 2018

I have love the History Channel for many years, but lately the reality shows like Celebrity car wars is totally unrelated to History. Furthermore, this show is broadcasted for almost the whole day which is ridiculous. Why don't History Channel make a new program but not show garbage...

DirecTV / canceled and rescheduling appointment

whythehell on Oct 13, 2018

I received two confirmations the night before for my appointment. I received ANOTHER confirmation the day of. I then am advised 15 MINUTES prior to the appointment that it's 'on hold'. I had already waited half of the day already for NOTHING! I called and spoke with Ryan who was no help...

Dish Network / / nbc blackout

Elobb on Oct 13, 2018

The only reason, and I mean the only reason we dumped cable and went to dish was so we could get the bear's games and the nascar race. This is [censored]! You two companies need to get it worked out! We pay our bill on time to get something that we are not even getting. We will be going back...

MultiChoice Africa / DSTV / walker

maraisro on Oct 13, 2018

DSTV has continuously and constructively being disconnecting the Walker services over the last 12 months. When reporting the disconnection the call centre they response that the Walker is faulty as a standard response. However on insisting that there is nothing wrong with tlmy Walker and...