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Satellite & Cable TV Complaints

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Comcast / Xfinity / Starter TV Service with Internet in Washington DC

dave karsch on Oct 22, 2017
Moved into an apartment, ordered Comcast 200 Meg Internet and starter TV service. Had the service for 30 days and TV went out. I called tech support, they corrected the problem, asked if they could do anything else. I said TV is now in Standard Def, what did I have to do to get HD to watch...

DirecTV / Unethical Bhaviour

Ernest King Jr on Oct 21, 2017
On the evening of Thursday 10/19/17 somewhere about 10:30pm I called Direct TV concerning coming back to Direct as a customer I have been one in the past . The over aggressive agent and I discussed packages.After finding out Due to my location I could not get a total bundle and that's what...

HughesNet / Satellite dish install

Lorangoingtosue on Oct 21, 2017
I was horrified to see that this company drilled a huge hole right through the side of my house. This hole went through my siding and into the wall of a bedroom. This is a rental of mine at 1714 walnut st ...dakota city ne 68731.. They did not have my permission to do this They also...

Maya Mahabir / Star Plus TV in Canada

Maya Mahabir on Oct 21, 2017
I have been a subscriber to Star Plus Tv via the ATN network in Canada since the show Iss Pyaar Ko started 5 years ago. I do not speak Hindi and appreciated the fact that Star Plus offered both Englush Subtitles and HD TV options. Effective Oct 1 2017, Star Plus ended their contract with ATN...

Frontier Communications / Cable/Internet/Frontier/Customer Service

Marcia Barry on Oct 20, 2017
I ordered Frontier Vantage in August 2017. I was quoted a price by the sales representative, "Junior" of $64.99, the special of the day for a "first time" customer. One of the channels I ordered was Bravo, our conversation was recorded wherein I asked him at least 10 times, Bravo i...

DirecTV / incorrect information from employee, bad service

sieged customer on Oct 19, 2017
We closed out our account with them in the beginning of August as we were moving out of state. We waited for almost a month for the boxes to be sent to us to return our equipment so we would not be charged with not returning the equipment. We were told that we could RETURN THE ITEMS AT OUR...

MultiChoice Africa / DSTV / giving incorrect information

nz0 on Oct 19, 2017
Hi End of September when it was time to pay for my multichoice account. I phoned their office and requested the lady to check what I need to pay. She checked whilst I waited on my cellphone and my own airtime going, she then informed me that I have to pay 800+ and I decided to pay 900...

MultiChoice Africa / DSTV / dstv on demand

Johnet on Oct 19, 2017
To whom it may concern: Good day, My complain is that we are PVR subscribers and it seems that DSTV on demand (catch up) is left behind since the Explora is the new thing. Prison break is one of my favourite series and with different programs on the same time period it is difficult for me to...

Verizon Communications / fios internet, tv & phone bundle

frana19 on Oct 17, 2017
My bundle bill went from $122.98 a month to $190 a month on July 19, 2017. I contacted Verizon four times (7/10, 7/19, 8/17 and 8/19) to resolve this ridiculous increase and each time the agent advised that they would provide various credits to reduce my bill to approximately $133 a month...

Osn / tv network service providers

Vishal1986 on Oct 17, 2017
The first step to sale itself was committed wrong. The executive sold on a wrong commitment of offering numerous channels and it did not turn out to be same, as I escalate the issue calling to Customer service they said they will call back and never ever return the calls. As I requested to...

Cogeco / billing practices

kingrocknroll on Oct 15, 2017
Cogeco used to bill me (withdraw money from my bank account) on the average about every 30.4 days, which is the average number of days in a month, which makes sense. However, for the last 8 months, they have billed me about every 28.5 days. So, they are billing me, each time, for a...

Cox Communications / homelife and bundle

ansbaile on Oct 15, 2017
1) Was not sold as 3 year contract would never have signed it 2) Was not told it couldn't be changed out as a bundle offer 3) Didn't ever want it - was told it was a $3/mth add on to the cable and internet we wanted 4) when I called in to change it to phone (having also explained that it only...

DirecTV / I was charged 2 in one month for downgrading my services

alecia chase on Oct 15, 2017
I spoke with Kelly on Friday trying to find out why my bill that is normally 160 or for two months 320 now $ 456.00. She was more concern with when I would be paying the $456 than why my bill had jumped so high. I have been a loyal customer to Direct Tv for 10 years!! I have 2 weeks to...

ATT Uverse / could never fix the problem with the rf box

StrongFriend on Oct 15, 2017
On Sept. 19, 2017 I called customer service at 1-800-288-2020. They had agreed to give me credit for the new 2nd RF remote which does not work. On Friday Oct. 13, 2017, I received my new bill and a phone call demanding I pay the past due about due amount. I tried to call over the weekend and...

MultiChoice Africa / DSTV / incorrect billing

Martin Tshikororo on Oct 15, 2017
MultiChoice Africa / DSTVOn the 2017-09-24 03:57:14 PM I paid R400 my viewing subscription then seconds later the money I paid was instead allocated to Contract Insurance, which normally costs R20 a month, but only this time around multichoice decided they'll charge R420 only for contract insurance. I spoke to 3...

Frontier Communications / two emails ignored

Tom730miller on Oct 14, 2017
If frontier communications customer service is not solving your problem, you can always contact the President/CEO’s office by clicking on: https://frontier.com/office-of-the-president-form... and filling out the on-line contact form. … within a few hours, you will get a reply back letting...

ATT Uverse / u verse

mrothstone on Oct 14, 2017
I called on 10-10-2017 to request a move of services. I also ordered NBA League Pass to begin on that date. The next day I called again to request that the League Pass start right away instead of waiting for the day of the move. The rep told me she started it and to give it a day to...

DirecTV / unable to access services i'm paying for

Sharon Kennell on Oct 12, 2017
My local NBC Channel (WTHR-13) no longer accessible due to dispute over retransmission fee. Almost 4 weeks now. Repeat calls to CS and tweets to DirecTV Service - no resolution, no response to tweets, and ridiculous responses to direct messages. Pandora hasn't worked for 2 weeks...called...

YupptV / subscribed and paid for channels cannot be played

channelsgone on Oct 12, 2017
On Oct 1st I lost the channels I had mainly subscribed for. Now since today all and any channels on yupptv is totally gone. Nothing can be played. They called me on monday and left a message that I need to call them and they are going to resolve the issue. Since then I have tried numerou...

DirecTV / satellite

tkvv5 on Oct 12, 2017
I have been dealing with you for over 6 months now, I have complained to the BBB and will send them a letter again. In June of 2017 I did speak with Maudi in the presidents office she assured me my bill would be no more than 125.00, well that was a joke I have had to call every month since...
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