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Satellite & Cable TV Complaints

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MultiChoice Africa / DSTV / Mis-informed about Holiday Viewing!!!

Ge
Georgina Sammy on May 24, 2017
My services on acc 85080423 has been discontinued ONE DAY before my billing/pay date meanwhilst I was advised last month (April) of the amount I had to pay and also that I should request after the payment that I made, to be put on a Holiday Viewing for one of the two decoders I have...

DirecTV / unethical contract tactics

Th
Thufir Hawat on May 23, 2017
I ordered the promotional 12 month rate lock package of $50/month not realizing it did not include the network sports channels like CBS SN. I discovered this the day after installation and immediately called customer support to correct the oversight, and to enroll in the next package...

Cox Communications / cable tv

Du
dustin wayne on May 23, 2017
cable went out at night in brothers home, he is handicapped and alone. tv is all he has. he had a massive stroke that effected his brain and speaking. i called cox for him the next day 3 times. they said the bill was paid, it a power outage or bad equipment. they tried to send signal...

DISH Network / DISH.com / overcharging

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Dish_Sucks on May 23, 2017
I agreed to $122 per month for 24 months, after my first 24 month contract expired. My first bill was correct, but the second bill went up to 148. I called several times and they transfered me to the office of the president, and he told me my only option was to cancel my account. In my...

DirecTV / cable

To
Todd Robinett on May 23, 2017
I was clearly quoted cable for $50 per month for a two year contract. Price locked for two years ... no other conditions. First month $85 to cover install I suppose. A day before install I spoke to a DirectTV person (in Dominican Republic) who said I only had a 12 month price lock. After...

MultiChoice Africa / DSTV / yearly subscription

Fu
Furnling on May 23, 2017
Paid my dstv for the year when I was moving got it disconnected but was not told that if you leave it disconnected for longer than a month you lose your free month the add is pay for the year and only pay for 11 months but no one tells you that you have to use it in 13 months otherwise you lose the free month I think this is a total and utter rip off.

DirecTV / Direct tv/ at&t

Ip
I pay you service on May 20, 2017
On 05/18 robert tech came to my house (Living with another family) to install my service. Without asking robert took down the other families dish network antenna. I called to have the tech come back to reinstall there antenna, but after talking to a bunch of idiost! No one was able to help...

Multichoise DSTV / I cannot access my account nor change my password

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Neville Young on May 19, 2017
I have been on the chat line 4 times without success. When I try to log in it says my password is wrong. I have tried both E. Mailo ande phone options but both tell me a new tempory password is being sent but it does not arrive. I tried phoning in but the person concerned only referred me...

DirecTV / Billing customer service

Da
Day11 on May 18, 2017
DirecTVMy tv was working fine i have a damm 600 bill due i was told that i was getting 200 dollars credit for hbo i didn't ask too add on my package now my tv has had a code 726 since Friday the represrntivived that i talk too are rude insult me and laugh at me I got called a wet back I feel...

MultiChoice Africa / DSTV / installation of explora 2

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Laura-lee Botha on May 18, 2017
Good day, I would like to advise of the utterly bad service received after paying R3200.00 to get our decoders. Yesterday someone from Blingstallation came and installed our primary decoder and wanted to charge us R2400.00 for the secondary decoder installation (this is damn ridiculou...

DirecTV / They lie - bill always going up - and their customer service sucks!!!

Jc
JCB79 on May 18, 2017
For the past 3 months I have called Directv over my bill because they double charged me on my bill. The first month I called they promised me a credit for it and told me I didn't have to pay that over charge. The next month bill still showed the extra amount and plus now I was getting...

MultiChoice Africa / DSTV / account not being reconciled

Me
Metric Cables on May 17, 2017
Refer to Ref: 8661703. Dispute literally thousands of phone calls and promises to rectify the account and consolidate all the credits Multichoice owes us, our account is still being suspended. We had 2 accounts (for Bedfordview and Durban) and Multichoice created a third for all the...

Suddenlink Communications / How frustrating it is to try to upgrade service

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pgb0517 on May 15, 2017
I am beyond words to describe how insulting and frustrating it was for me to try to simply upgrade my service. After a useless Suddenlink online chat session, where I was referred to billing, I got a guy in billing who didn't seem to know what to do. I found another number to call for...

DirecTV / Customer service

Cl
Clay Drake on May 15, 2017
Date of Incident: 05/15/2017 Client # 6700942 When alerted to my credit card expiration the second week of May, 2017 via email I immediately went to "my Account" and updated the credit card information. I had been notified of my payment being processed and thanked for using the auto bill pay...

MultiChoice Africa / DSTV / refund for paying on the wrong dstv multichoice account

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Sihle Funeka on May 15, 2017
i paid for 2 dstv compact accounts(R 365 + R 365 = R730) on the wrong multichoice account, using my internet banking, the money was transferred to DSTV multichoice ABSA account: 170000668 instead of 170000072, and i requested my bank (CAPITEC) to reverse the payment but they said...

DirecTV / Honoring contract and sending to collections over your lack of service.

Fr
Fred Rodriguez on May 13, 2017
A few months back I was sent to collections over a installation that never happened. Nobody ever showed up and I had to pay over 300 plus dollars. I spoke to multiple supervisors and they say they'll call me back and never do. Was sold with a promise to receive $200 in gift cards that...

DirecTV / Dtv wireless cable

Tr
troach on May 11, 2017
Direct TV account #13701587 Lamont & Tia Roach My Direct TV service has been out of order since March 2017. Originally, the issue was reported at the main Genie box, not working. Technicians were sent out to correct the problem. The first technician sent was not savvy/or a programming...

MultiChoice Africa / DSTV / Awaiting for installation now for 4 weeks of the new explorer.

Da
David Viljoen on May 11, 2017
My complaint after my old explorer has broke down I was at the Pretoria MultiChoice Centurion Center 4 weeks ago and again visit the offices 2 weeks ago with out any success. The said that on there system it shown that they have called me on the 21st of April but did not received any phone...

Direct TV / Rate increases and faulty information

Kr
Kristina McShane on May 10, 2017
In Jan 2016, I contacted customer service to find out information about acquiring as a new service. I specifically discussed the price per month and the 2-year contract, as I had been burned in the past by another company. I was not going to switch to a new service that did the same thing...

DirecTV / No phone upgrade as promised during directv sales pitch

Bu
Butch54 on May 10, 2017
A month or so ago I inquired into subscribing with Direct TV. One of their biggest sales pitches was the "Watch TV on your telephone while on the go". I pointed out that one of my phones was a flip phone. They did acknowledge that the TV will not work on the flip phone. They went on to say...
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