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Photo Services Complaints

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Lifetouch / school pictures not received

iafs1231 on Feb 21, 2018
On October 24, 2016 I purchased a class photo from Lifetouch. My payment was processed and to this day I have still not received my photo. I contacted the school -who then contacted Lifetouch. I have reached out through email to Lifetouch with no response. The school said that they did not...

Green Dot / my card was sent to me by mail with a lock on it

Mass ronald on Feb 3, 2018
Green DotYes I am having trouble with my card and I have no idea how to get my card unlock I was told to send photos of my identification and I have just done that so can you please let me know what my next step is because I have know idea what else I can possibly do I need to get my card unlock it...

SnapFish / family christmas calendar - photos didn't print on one of the pages

Audrey Lou on Jan 8, 2018
Beware of using snapfish: Horrible Customer Service. Will not ever use them again. Upon further review, I now see that they have a lot of complaints against them. It's too bad because our family has used Snapfish for many years, but will never use them again! They messed up our Christma...

Portrait Innovations / not receiving product ordered

aconnedcustomer on Jan 7, 2018
We took family portraits on 12/9 which was supposed to include 2 memory books that were supposed to arrive in it before 12/22. Called on 12/22 to see if books had arrived and was told about a delay in their end. We had some misprint as well which we were having corrected when we picked up...

Groovebook / wanting to change credit card number

AngusBeth on Dec 29, 2017
I have received notice that you are unable to charge my credit card account. I want to give you another number to use. I have been a long time satisfied customer but at this time I am unable to provide the correct credit card numbers. This complaint webpage is too broad for something a...

Dreamstime / don't subscribe

Van Been on Dec 29, 2017
Never buy anything from them, don't try their one week trial because once you subscribe it will be hard to cancel it. Yes, once you buy something, even if it's a very small purchase, you'll be subscribed and in a week it will automatically renew and you'll be charged. Same happened to me...

JC Penney Company / portrait studio

Alexandra9611 on Dec 28, 2017
My family and I were scheduled at 10am for a photo shoot at the portrait studio. We arrived early. For some reason the studio was already helping the 10:30am slot, which took over an hour. We had three children under the age of three waiting. By the time it was our turn, our children were...

My-picture.co.uk / was charged twice for one picture yet they wont refund my money!!!

June Marshall on Dec 26, 2017
I am so disappointed in my-picture.co.uk. I ordered and paid for a picture 150cm x 50cm but because it was so long and narrow, I found it hard to get a photo to fit and asked them to wait until I got a more suitable photo; when I eventually found one and doctored it ready for the size, the...

CanvasDiscount.com / can't cancel my order

Lucy May on Dec 25, 2017
Merry Christmas to everyone! My complaint has to do with the CanvasDiscount company and their terrible customer service that made me want to stop dealing with them. I ordered several items as Christmas presents for my sister who's an artist. Instead of shipping them on time they put them on...

TeeChip / a poster

Elísabeth Espí Rojas on Dec 23, 2017
TeeChipI order a poster (Number RL-10636-01547) with text in Spanish at mid-end of November of this year (2017). It came two weeks later but, when I opened it, it turned out that the poster came in Italian, not Spanish. I managed to talk to them after an hour waiting in the chat, and explained...

JC Penney Company / jcpenney photo dept.

Jessica Savage on Dec 19, 2017
Because I am a single mother of a 20 month old I am quiet limited on the amount of time I have proof let alone having to waste the precious time I have having to be on the phone calling & emailing in regards to being mistreated as a customer. So below I have copied and pasted a very...

Collage / bad service

M Davis on Dec 19, 2017
I think that this company needs a very serious improvement, especially their customer service department. It's terrible. I ordered puzzles at the end of November (long before Christmas because I know how websites work), however, the items haven't arrived yet. So I contacted customer service...

Costco Wholesale Corporation / photo center

BurgerB on Dec 18, 2017
This is the fourth time I've ordered pictures printed at Costco and had issues getting them either by the time scheduled or poor quality. I ordered pictures to be printed in store by 1 pm today Monday 12/18. I got an email at 11 am that the pictures were ready to be picked up. I drove in...

Shoppers Drug Mart / photo department

Yasser ElBehiry on Dec 18, 2017
Shoppers Drug MartDears, I had a bad experience with shoppers photo department in 3940 Innes Rd, Orléans, ON K1W 1K9. I had taken my children to shoppers to take photos for Permanent Residence cards renewal. I clearly informed the lady their that these photos must meet the IRCC requirement for PR card...

Canvas Capture, LLC / fraud, john segs, john goff, john golfis, john c golfis, john gofs

San Diego artist on Dec 15, 2017
John Constantine Golfis of Canvas Capture LLC is using false names to transact business from 2910 Club Hill Drive in Garland, Texas in Dallas County Texas. Check mugshot to confirm identity when given false a name: http://mugshots.com/US-Counties/Texas/Dallas-County-TX/John-C-Golfis.58442608.html November 20, 2017 John...

Portrait Innovations / portrait innovations-hoover alabama

Vicktoria SimplYounique on Dec 15, 2017
I purchased pictures from a photo shoot for my grandson's 1 month old pictures on October 21, 2017 at the Portrait Innovations in Hoover Alabama. At the time of the photo shoot their printer was down & they didn't know when it would be back up but we were told that we would be contacted...

DailySale.com / lack of clamp for computer/camera lens

akdoc on Dec 14, 2017
Re: Order 100933150 10 pc Smartphone Camera Lens Kit:8/15/17 1. No clamp to hold lens to Smartphone was included. 2. The "10 pc set": 2 sheltered lens and a container bag = 5 pcs 3. Please send the necessary clamp. I recognize the long time since I so promptly received my order. My explanation...

Yahoo! / search engine results

Keevon Cooper on Dec 13, 2017
Yahoo!Date: 12/13/17 I used your search engine to look for pictures of black girl models and when I typed in that exact phrase, naked pornographic pictures of black women came up. I am very disgusted with this and feel it misrepresents the thousands of black girl and women models that are out...

Sams Club / online ordered cards

Rthompson on Dec 12, 2017
I ordered holiday cards with an expectation of picking them up on Saturday 12/9, it is now Tuesday 12/12 and they are still not at the store. I was kept on hold for an hour with multiple people telling me they could not find the order. Finally one rep found it and stated it wasn't shipped...

Portrait Innovations / customer service and pictures

Erica Holmes on Dec 12, 2017
12-10-2017 The promotions this place advertises are just a bait and switch scam. I went in for a $29.99 Christmas promotion and was pushed to buy a $500+ package without asking what package I was interested in. I arrived 15 minutes early for a 3:30 appointment and I was told they were...
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