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Photo Services Complaints

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Sams Club / Online ordered cards

Rt
Rthompson on Dec 12, 2017
I ordered holiday cards with an expectation of picking them up on Saturday 12/9, it is now Tuesday 12/12 and they are still not at the store. I was kept on hold for an hour with multiple people telling me they could not find the order. Finally one rep found it and stated it wasn't shipped...

Portrait Innovations / Customer Service and Pictures

Er
Erica Holmes on Dec 12, 2017
12-10-2017 The promotions this place advertises are just a bait and switch scam. I went in for a $29.99 Christmas promotion and was pushed to buy a $500+ package without asking what package I was interested in. I arrived 15 minutes early for a 3:30 appointment and I was told they were...

PhotobookAmerica / Done with them

Pa
Paul Lea on Dec 12, 2017
Their services are overpriced. You have to pay almost for everything you do. A lot of additional and hidden fees. I would understand prices like that if they did their job well, but it's not true. Moreover, I am sure they can afford to collaborate with much better delivery service than...

Lifetouch / my session 85658928 chapin baptist church directory

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85658928 on Dec 11, 2017
I was never so disappointed when my pictures came today. WHY did you make them in the landscape format for the 5 X 7 pictures?? My pictures were to be added to a double frame with my deceased husband for my children. Now that is impossible. I have never had pictures made that were in a...

Meijer / various

De
Debra Brent on Dec 11, 2017
First, I placed an order in 1 hour photo. I picked it up and the inside of the card was printed backwards and upside down. I called to find out how to rectify this 4 or 5 times with no answer in photo, customer service 3rd me that they couldn't find anybody back there (toys, electronic...

Portrait Innovations / extremely long wait, subpar sales help

Al
Alex B 88 on Dec 11, 2017
I went to the location in Greenville SC on 12/10. Our appointment was for 4:50. We had a 8 year and 2 month old. We arrived at 4:30 and were told we were early and to sit. There was no where to sit so we had to sit on the floor. We didn't get called back for pictures until 6pm. By thi...

Picaboo / It is so frustrating!

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Steve Wayne on Dec 11, 2017
Who cares about their customer service, if their main thing - their system - works like a piece of crap. Yesterday this buggy website lost all of my pictures, even though it told me it saved all of them. How can this be possible? Some people say that their customer support is very nice and...

1ClickPrint / Bad quality

To
Toni Matas on Dec 11, 2017
What high quality do they talk about in their ads? I didn't notice it. I needed them to print a picture of my family on a big canvas. This photo was made by a professional photographer, he gave us these photos back with the highest resolution. And what did I get as a result? A big blurred...

Winkflash / terrible and awful

Ro
Rokas on Dec 11, 2017
I am sick and tired of this service. Yesterday I logged in to upload new photos and saw that all my photo albums are empty. They deleted everything I had for no reason!!! I really thought it was the best service, probably because I have never had problems with hem. But then I read all of...

Lifetouch / photography services

Sh
Sharker18 on Dec 10, 2017
On Friday December 8th 2017 lifetouch came to my daughters school to take there teams basketball pictures they supposedly ran out of ordering forms so my daughter didn't get a form they told her just to have her parents call that's a little unorganized if you know your going to a school to...

Portrait Innovations / pictures

Kr
Krystal Doyle on Dec 10, 2017
Monroeville, pa locations My appointment was at 11:50, but when I arrived they told me corporate overbooked them. I wish they had called me because I had two kids with me. I waited 2 hours to get the pictures taken, 30 minutes to review the pictures and another 45 minutes to get the pictures!...

Portrait Innovations / the entire experience

Ka
Kaylawebster101191 on Dec 10, 2017
Appointment at 4:50. 6pm comes we haven't heard anything. Other people who got there at 3 pm are still there. The appointments were extremely over booked and the ENTIRE staff didn't seem to have a care in the world. We had to sit on the floor!!! Waiting for nothing. When we asked about the...

Petco / santa picture

Vi
Virginia Zirkle on Dec 10, 2017
PetcoFor the past 2 years I have been taking my dog Sadie to have her picture taken with Santa at the West Chester Commons location in Midlothian VA. The first year I fell in love with the picture...last year not as much and this year is awful. I understand that the money that I pay to have the...

Portrait Innovations / upset about not getting products

Te
Tesa Coleman on Dec 8, 2017
Yes my name is at Tesa Coleman my number is 6154249166 I was told a week ago today that my products would be in the store on December 8th I get here and the only thing that I have is my canvas they shouldn't have told me that all of it would be here when on this day if it really wasn't so...

Sams Club / christmas cards

Sh
Sherry Colwell on Dec 7, 2017
I ordered christmas cards on cyber monday -- i have always gotten my christmas cards at sams and they are always ready within a few days. Nothing on the ordering website told me it would take over 10 days this is crazy!!! and unacceptable!!! and i was told the cards would be in today, 12/7...

Portrait Innovations / service

Br
Brandi Munn on Dec 4, 2017
My family had an appointment on 12/03/17 at 5 pm. We did not get out there till after 7:00 pm. I have used your studio several times in the past, but this will be my last. I do not know who is in charge of the Hoover studio but someone needs to get down there immediately. They were very...

Portrait Innovations / horrible service & pictures and 3 hour appointment

Li
Lindsay Brindley on Dec 4, 2017
Portrait Innovations12/2/2017 Appt Time: 4:10 P.M. Arrived: 4:00 P.M. Studio time: 5:30 Pictures taken: 5:50-6:30 Finally left: 6:50 Mood: Very Very Unhappy Return: NEVER Recommend: NEVER Told there was a little wait, but there were 3-4 families ahead of us. Sat and waited until 5. Asked what the hold up wa...

JC Penney Company / photography management at dulles town center (703) 421-6572

Cb
cbrown808 on Dec 4, 2017
We had a professional headshot appointment prescheduled for 5pm, Saturday, December 2, 2017. We arrived at 4:50pm and was told by the gentleman at the desk, it would be approximately 10 minutes and to take a seat in the waiting room. We waited for 40 minutes and not once did someone come...

Kizoa / movie maker/visitor mode

Je
Jenna Bradley on Dec 3, 2017
December 3, 2017. After looking around for a good photo movie maker, I found this and was very happy with it. I spent six hours making a movie for my mother for Christmas, it said I could sign up/log in to save it. I tried to sign up but I already had an account, so I logged in. It said my...

Portrait Innovations / appointment/wait time

Ma
Mavs285 on Dec 3, 2017
Me and my wife went in this morning, 12/3, with our 2 year old son. We had an appointment at 11:15 and arrived at 11:00. There were a ton of people there. After about 20-25 minutes of waiting and no one saying a word to us, I asked how long the wait would be. They asked if we had "clocked...
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