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Mobile/Cellular Service Providers Complaints

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Vodacom 4u - Pavilion Store - Durban / sim swap incorrectly processed

KelvinN on Aug 22, 2017
Sunday the 20th August 2017 I had gone to the Vodacom 4U store in Paviliion shopping centre. Since my phone was stolen on saturday whilst on vacation, I required a sim swap to be done. The transaction was completed at about 5pm on Sunday and I was told that it would take 2 - 4 hours to...

Vodacom / data and airtime disappearing

Rio.Gp on Aug 22, 2017
Hi Sunday I recharged with R29.00 and i purchased data bundle for that night but then it disappeared totally. I did use some of the data but the rest just vanished. I had a balance of R16.00 and it disappeared also. Then the next day i purchased another R29.00 and then the same happened...

Bharti Airtel / airtel now

Surya Solar on Aug 22, 2017
I Ported from BSNL to Airtel a day ago and the Airtel Now got activated automatically. I could see the amount deducting automatically from my balance, however i could not figure out why. Fortunatily i saw a message in my inbox saying to start and Stop, click on Airtel Now App. The Airtel Now...

Vodacom / my data bundles

Zanel Nell on Aug 22, 2017
I just bought 60mb yesterdays at 4pm at work and i closed my data and restrict my background data so that when i get home i can check my emails. When i get home i switched on my data and before i even get in to my emails i received a notification saying i have less than 15mb and in a...

Cell C / theft from cell c

le5687 on Aug 22, 2017
A Cell C agent called to offer me a package for R149 for 24months even after a month of complaining to their customer care line 140 my husband and colleague had to log a social media complaint before any called us back, now the informed us the agent was suspended as she mislead us however...

Vodacom / airtime and data disappearance

Reza Adams on Aug 21, 2017
I have a 20GB a month data package for 24 months. This was agreed when upgrading my contract in the beginning of this year by the Retentions Department. MTN was running a 50GB a month for 24 months special. This evening I had 22GB and about R1400 airtime. Within the space of a couple of...

MetroPCS / employees rudeness and disrespect

Kimberlybragg on Aug 21, 2017
I have had the WORST experience with the employees at the Moss Point, MS location. First the employees gave me the run around and refused to honor the Metro PCS contract. After contacting The BBB, I was contacted by Maria, who was extremely nice and helpful. She honored the contract and...

Vodacom / disappearance of airtime and data

Rocky1wp on Aug 21, 2017
I am utterly disgusted with this network after i just experienced the 2nd incident where my R700 airtime and 3gb of data has just dissapeared. Called call center 2 werks ago. They found the problem and credited me back only on friday past. Today is monday, same thing. Pathetic. I am in jhb...

Vodacom / upgrades department

Lisa-ann on Aug 21, 2017
I have been trying to resolve x2 upgrades since the 3rd of August 2017, I have had to phone in everyday as no one from Vodacom phone's me back, I have been pushed from pillar to post with Vodacom and I am still trying to resolve my issue!! This service is unacceptable!!! I have 7 contract...

TracFone / cannot get phone unlocked

UNHAPPY with TracFone on Aug 19, 2017
I have had a TracFone for several years but need to change to another carrier. My Motorola LG has a message to indicate that it has been locked. When I first called to get it unlocked, I was told the phone was too old. When I called again, I was told TracFone could only unlock it IF I...

Digi Telecommunications / data

Wendydc on Aug 19, 2017
I've had this problem before where my Internet data reached 100% in less than 1 month. Even walked in to figure store as advised by call centre agent. My phone settings in place and I've used all possibilities on my device to avoid unnecessary data consumption. This was acknowledged by...

Sprint / billing plan

David Kane on Aug 18, 2017
Sprint doubled my per line charge and was extremely rude and uninformed when I tried to resolve the issue. The rep put me on hold for 47 minutes and never returned to the call. he said works for sprint but is not accountable. That person's name is Andre and and the case number wa...

AT&T/Direct TV / promotional offers and subsequent mix ups

Kathy Lane on Aug 18, 2017
Recently, I received an offer in the mail for a $250 gift card if I were to change from Comcast to AT&T. I called and was advised that the offer was no longer valid but they would offer me a $100 gift card and a lesser charge every month. I signed up August 16th and after hanging up the...

Telkom SA SOC / telkom mobile

Anna987 on Aug 18, 2017
Absolutety discussed by incompetent service received from Telkom Mobile. Signed up for the Feb 2017 deal of the month (5 gigs Data p/m day and 5 gigs night surfer p/m + wifi router for R149 p/m). Received my router and all was well, until I received my first bill with an extra R500, called...

Yahoo! / I am complaining about the email problem

Xin Ying on Aug 18, 2017
My computer has problem with internet problem, therefore I had to log in to my dad's email address for numerous times. While logging in, I didn't even change the password. However, my email on my dad's phone said that I had changed the password and it required me to type in the new...

SingTel / mobile contract package

Ngo Hai on Aug 17, 2017
SingTelI made a contract with Singtel to use their 4G sim card. Included in the package are some extend addons which I don't need but cannot remove. You only can unsubscribe them after sim card is activated according to staff's assistance. So I already unsubscribed but in my first bill they still...

Telkom SA SOC / mobile contract.

Rollands Puckree on Aug 17, 2017
From the 6th of July until today telkom are missing the whole point and refusing to help me. Everytime I call spending hours and hours explaining and I keep thinking they understand but all that the call centre agents do it either write off or put in wrong information. I originally signed up...

Vodacom / wrong number cancelled by vodacom...

Riaan Kruger 1966 on Aug 17, 2017
No feedback, nothing??? The email address to Kabelo was changed to @bytes.co.za within an hour after returned as undelivered From: Riaan Kruger [mailto:rkruger@unitransmotors.co.za] Sent: 11 August 2017 13:11 To: kabelo.molusi@pytes.co.za Cc: riaankruger@webmail.co.za Subject: 0825771899 Good afternoon...

Cell C / upgrade went wrong

Itumeleng Maja on Aug 17, 2017
I upgraded my cell c contract during the last week of February 2017 after being with cell c for 2 years. I did the upgrade online with an agent by the name of Leandran Moonsamy (recording no: 1702270000833455). I took an HP laptop and router with 2G anytime + 2G night owl with a monthly...

Tomtop Group / sales

Mohamed Amine Waklane on Aug 16, 2017
Order number AP17G25N1819-PDS3PH since I made the order no delivery was done and each time i'm asking via web chat these delayed me one week and give me the same answer : stock just arrives and under quanlity check. I think you need to improve your methods and logistis because you will no...
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