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Mobile/Cellular Service Providers Complaints

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Mobile Telephone Networks [MTN] South Africa / phone repairs

motsobelle on Feb 23, 2018
i sent in my Huawei Y6- Pro phone in for repairs as it was still under warranty on the 31 January 2018 and was informed that it would be repaired or that the turn around time will be 3 weeks. i just called now(23 February 2018) as spoke to a Patrick not sure of the name and was requested a...

Digi Telecommunications / poor internet speed and customer service

zhengs on Feb 23, 2018
I am actually facing an awful internet speed for almost one week. And today (23/2/2018), i went to a digi outlet where based in Prangin Mall to enquire about what is actually happening to my network. I notice the staff already seen me in front of her after she finished servicing another...

Ufone / billing error

Fahad Aijaz on Feb 23, 2018
I have a problem that is not solved from November 2017. For the last 2 months my Postpaid number is blocked and since I am a bloody priority customer no one at the service center or call center can help me. After being a postpaid customer for more than a decade now, when I wanted to shift to...

Assurance Wireless / zte/government program

Alex Ivensky on Feb 22, 2018
I am 70 years old disable person (on Goverment program). The telephone service provides telephones(ZTE) which is completely useless for me because of many technical reasons. That's why I tried to switch to another service allowing me to use another telephone my neighbor kindly presented...

Lebara / sim blocked due to top up I never received

SteffenG on Feb 22, 2018
Issue Number: #476976-1459771-1964178# We have 2 Lebara pay as you go SIM in our household.My wife tried to top up in Dec 2017 for £20.Paid with Credit Card but top up never received.Left it for a while but it never came through.Contacted Lebara and were told that they have no record of...

Airtel Andhra Pradesh / unable to get support for aadhar attachment to airtel payments bank

Ashok kumar on Feb 22, 2018
I recently moved to Vodafone network from Airtel network due to some personal problems. Porting process completed successfully without any problem. But, I also have Airtel Payments Bank, Airtel Digital TV enabled. Hence, as per Indian Govt. rule, I need to attach Aadhaar card to my Airtel...

Digi Telecommunications / digi really needs an upgrade on the service about the ownership of the phone number.

jess1111 on Feb 22, 2018
I wanted to switch my hp. num ownership to my own NRIC because the SIM card was registered under my sister NRIC. I went all the way to Greentown Ipoh Digi store to change but that retailer told me I got to come with my sister to change the ownership. Hello? My sister is currently working...

Verizon Wireless / new jet pack I purchased sept.2017 is charging me for data and its not even on. we

nobudy on Feb 21, 2018
Our prior Jet Pack broke Sept.2017. We had to purchase another Jet Pack for $149.00 and that's where this STORY BEGINS. I've Never used over our package limits for these last 14 years... But with the purchase of this Jet Pack It charges for data that they claim your using and the jet pack...

Vodacom / vodacom customer service (or should I say lack of service)

Avril Jones on Feb 21, 2018
VodacomI have been battling to get hold of anyone at vodacom who can help me with my incoming emails as they just stopped working 3 days ago, no one at vodacom seems to have a clue of what i am talking about, I then asked to speak to a manager and was told someone will call me back, I then gave...

Vodafone / international roaming rental

Astian on Feb 21, 2018
For the last few months I have been continuously writing mails for the same topic and still the same thing is continuously repeating and not getting resolved by Vodafone. As clarified by the team only for the below reasons will i be charged international rental. {Activation: Please note that...

Infinix Mobility / infinix 603/ unavailability of the part

nizam sayyed on Feb 21, 2018
Hi, I am nizam from mumbai. I have purchased infinix phone recently, I dropper it by mistakenly and its display just broke.. I gave it to service centre near me.. But thay couldnt find the damaged part of the same since 4 days.. And they r still saying it will take more 1 week.. Can I know...

Cell C Soneike / new phone faulty

Guanita on Feb 21, 2018
A week ago my son had arranged with Anele (Manager) @ Cell C Soneike, Kuilsriver to keep him a Huawei Cell phone on his return from London. On arriving at Soneike Cell C on 20 Feb 2018 @ 17:30, Anele (manager) was not there and had not arranged with the other staff members that my son wa...

Wish.com / smartphone

Zaynnnn on Feb 21, 2018
I purchased a smart phone from wish.com they said its been marked as delivered on 3rd of febuary but I havent recieved anything so far I checked with my local post office and my neigbors if they have received my parcel and both said no post office said they would leave me with a card if...

Telkom SA SOC / mobile contract

Rofhiwa Mbulawa on Feb 21, 2018
So i ordered a mobile online and a consultant called me and we went through all the processes together and she mentioned i will be called by the delivery department within 5 days to get my mobile she never mentioned about the initial payment that will be debited before they deliver the...

Telkom SA SOC / lte-a contract upgrade

Andreas Wolf on Feb 20, 2018
Telkom SA SOCOn january 18th, 2018 I received an official email from telkom with the following text: Hi anreas wolf We see that you are eligable for an upgrade on your current 0815460142 contract valued at r199 per month. Congratulations! You also qualify for our summer double data promotion. This mean...

Telkom Mobile / contracts not cancelled as I instructed, keeps billing me

Juanita Elliott on Feb 20, 2018
I filled out a cancellation form to cancel 2 contracts on my name. This was supposed to be effective at the end of June 2017. It is 7 months later, (going on 8 months), and it still hasn't been cancelled. They keep billing me for the two numbers which hasn't been used for more than a year...

Bell Canada / internet

Antoniomaceo1 on Feb 19, 2018
I Mustafa Al Rudai am cancelling my internet services . Congratulations bell you made me not trust you guys after I told you guys I will be moving to a new address which is 273 pharmacy Ave in Scarborough Ontario . My bell fibe 100 is not available there and such crooks such as yourself...

Vodacom / changed a contract to pre-paid

Stemmet on Feb 19, 2018
I changed my contract on 0741434805 to a pre-paid in Sept 2017. (my son is using the phone only when working in South-Africa). After phoning several times, vodacom sent me a pre-cancelation form and quote. I made a payment, send the proof of the paymet, ID Copy etc. Afterwards I have to...

Telkom SA SOC / changing contracts without customer consent and irresponsive

Mary-Beth on Feb 19, 2018
Telkom SA SOCI went to Telkom College Square to apply for an additional contract as i already have a contract with them. I applied for the 1gig Top Up deal with a Samsung J7 Prime phone for R219pm x 24months. They did not have stock of this phone and said that they would order the phone and let me know...

Vodacom / unauthorized cell phone upgrades

Lerato Lee Ramasuku on Feb 18, 2018
I am writing on behalf of my mother. She has contract phones with Vodacom. It has been a couple of years 2 maybe 3 years now. Some time last year she tried to go and upgrade one of her phones as she received an sms to confirm that her upgrade is due soon. Only to find out that they have...
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