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Mobile/Cellular Service Providers Complaints

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Cell C / Connection failure after porting

Karika Landsberg on Feb 24, 2017
I Ported my number from FNB (Vodacom) twee weeks ago. It was the Wednesday. Thursday I was able to load airtime date and made calls. The Friday when I want to phone I got the message " this call could not be connected right now please try again later" when I want to load airtime I got the...

Celcom Axiata Berhad / Refund money promised but not received

Jacklyn Loh on Feb 23, 2017
I have launch a report to Celcom regarding the dispute case charges on my phone line on Jan'16 . Finally after appeal and keep on follow up, celcom said they are accepted my appeal and would like to refund the money amounting to RM250 to me on March'16 . Officer in charge : Cik Iza ID no...

T-Mobile / unethical behavior

Walmart victim97469347 on Feb 23, 2017
As I was not going to have access to my phone, I suspended my account 772 634 4011 at the end of September, 2016. T-Mobile took an unauthorized payment from me in October which closed down my bank account. When I attempted to re-open the account in February, 2017, I was informed that they...

Vodacom / Samsung galaxy j5 my facebook and whatsapp

Wilmabotha on Feb 23, 2017
On the 11th of Feb 2017 I went to Vodacom Mall of the South upper level. A gentleman by the name of Siya tried to assist me he wasn't interested to help me he said if I raise my voice in in matter he will not assist me because he done it before to other customers those were his words to...

SingTel / Poor customer service

Alan Tham on Feb 22, 2017
Reconstructed my mobile on Jan 2017 and completed the circle as I was told i only needed the SingTel to which I don't have...sales at Jurong point told me pay only 50% no contract can watch the family starter I agreed...much to my dismay after the 1st month all channels free I'm only left...

Vodacom / Vodacom lack of network

StevieBee on Feb 22, 2017
Had a Vodacom contract for 18 years, then moved to prepaid last month. I am experiencing numerous problems with the Vodacom network. l cannot send SMS's. I cannot receive notifications from my banks and I cannot make outgoing calls. I have visited the VodaShop in Hout Bay and Claremont...

Vodacom / Poor client service on network coverage issues

ChrisH0 on Feb 22, 2017
In November 2016 I contacted Vodacom regarding an issue with having poor network coverage at my house. Since November I have made several calls to Vodacom advance data solutions department trying to follow up the status of my query. Every time someone tells me that a network consultant...

Globalegrow E-Commerce / Package not received

Danglard on Feb 21, 2017
Globalegrow E-CommerceHello, I am writing to claim the reimbursement of a parcel never delivered (lost, stolen or never distributed, most likely hypothesis). I made at Gearbest, an order on Dec 21, 2016 17:56:32 referenced "PM Order number: W1612211156329340", in the amount of 171, 03 €. This is the package...

WorldSIM / Overdue refund since 2016/12/29

Sello Raphela on Feb 20, 2017
I received confirmation on2016/12/29 that I'll receive my refund after the wrong delivered goods were sent back within 5 to 7 working days Almost 2 months have lapsed and mail inquiries are no-longer getting replies. I'll be travelling for a month in April and I though I'd order wife...

ATT Uverse / cell phone scam

Beverly Parkhurst Moss on Feb 20, 2017
In late October I called AT&T UVerse about my bill (I have to do this almost every month) and the rep told me that if I switched my phone from T Mobile I would receive a $650 gift card in November. I did it. In November I called and was told it would be in December. In December I called...

Vodacom / data bundle issues

Carrie-Anne Lai on Feb 20, 2017
I had a Smart M package since the beginning of 2015 with the ability to load new data online. I had no problems loading new data until the end of September until I would get a message stating that my purchase request was submitted and they would get back to me once successful. I tried...

Telkom SA SOC / Non-delivery of order

Lungelwa on Feb 20, 2017
Good day, Please assist me as I have no joy when being assisted by Telkom. On 16 January 2017 I contacted the call centre on 081180 because I was interested in the deal on page 3 below where you receive a Huawei P9 and a Tablet. I was signed up by a lady called Zamaswazi Mkhize who took my...

Telkom SA SOC / Poor response from telkom's, consultants managers and their service

Larry Naidoo on Feb 18, 2017
We experienced problems with our land line in december 2016. We waited for almost over a month for it to be rectified. No internet, no phone for the whole of the december vacation. ... Was told that its being atttended to... Further to this, we had a problem with our telkom mobile. The...

Vodacom Sa / Possible misuse / abuse / fraud by vodacom employee(S)

Beswaard on Feb 18, 2017
I have reason to believe that my mobile numbers are being "tapped" or "hacked" by fraudulent employees of Vodacom South Africa. I know that these actions are carried out without any proper authorisation. I have sufficient proof of my alligations, but I do not wish to share this information...

Etisalat / Etisalat data sim - my page not working

Nilusha Madhushani on Feb 18, 2017
Etisalat my page which is used by the etisalat users to check the due amount and the data quotas is not working since about a month and as i have called the customer service an asked, they confirmed me this will work from tomorrow and that was last week and still it is not working.. I...

AT&T / Account was never put on vacation hold after 2 phone calls and an att autopay showed paid with AT&T but never deducted from our bank account

Debbie Perrine on Feb 17, 2017
I called in December 2016 stating that I would like to put our att uverse tv, internet and home phone service on vacation hold from January 10, 2017-March 22, 2017. I spoke to someone in early February in regards to our January bill and was told it would go on vacation hold on the next...

Vodacom / Unable to access voicemail

Maria Rodrigues-Redmond on Feb 17, 2017
I am sick and tired of call 082111 requesting that the passcode to access my voice mail be removed or re-set. i have called Vodacom 111 endless times to no avail. i had my requests escalated - nothing happens. after many calls someone my complaint to a department that doesn't exist (???) - so...

DU / Mobile billing fraud

vix101 on Feb 17, 2017
I have been a customer at DU for almost a year now. Over the last few months I have noticed my monthly bills increasing. Until the last two months where they were simply extraordinarily high for no reason. I have checked my statements and I seem to be billed for services i am certainly not...

Metropcs / Metropcs rebate scam

DonnaZ on Feb 16, 2017
I was also offered mail in rebate and filled out all the paperwork and scanned it and uploaded to their website. Got email confirmation that they received and I could track my rebate. Day later they sent me email saying my IMEI number was wrong. Well I thought maybe the girl in store wrote...

Cell C / Network coverage and roaming

Rowan16 on Feb 16, 2017
The network coverage and roaming usage is not up to standard. The roaming connection keeps dropping and im in a 4g coverage zone. The 3g coverage is appalling. I thought after all these cell c would be better. I was wrong. Their contracts and data may be cheap but there is a very good...
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