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Mobile/Cellular Service Providers Complaints

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Telkom / Finrite / claims process

Us
Useless Telkom on Apr 25, 2018

Some time back while on site a dropped my phone which resulted in the screen cracking. I first left it for a few days to see if the phone would work without any issues as I was nearly due my upgrade so did not want to have to claim. A few days later it started playing up. The phone kept...

Smart / giga70 scam

Mo
Monique088 on Apr 25, 2018

SmartHow come that I register giga70 with 1GB mobile data with 300mb youtube and 1000 text to all network. That cant be used to open other apps that used data. Then a minutes later u text me I have 10mb less wow smart! U scam all people with ur promo then when I check the balance I have a...

Telkom SA SOC / my prepaid line

Si
Sibusiso Bubu Gwiji on Apr 25, 2018

My number is 0743826600, I have a serious problem with bloody telkom eversince I ported, rite now I bought data in the morning and I cannot access the internet everytime when its month end I have to struggle, 4 hours of not being able to use the internet and my business is at stake I...

Redone / redvideo

Ib
IbrahimRahim Iem on Apr 24, 2018

Redonesaya tertarik dgn promosi redvideo yg ditawarkan oleh red1. jadi saya melanggan pada 17.4.18... kemudian dpt mesej pengesahan kelulusan redvideo tersebut. malangnya line teramat slow.. lebih slow dari siput... sehingga hari ni 24.4.18 masih tak berfungsi.. akibatnya saya terpaksa melanggan data khas 1gib dgn bayaran rm15.. mybe saya patut tukar sin

Bell Mobility / solo mobile acct

Wi
wilal on Apr 24, 2018

I had a month to month contract on a solo mobile account. I called to close that account. They stopped service but continued to charge me for 3 months. Then they called, harassing my parents. My mom paid and then they charged me for another 3 months. They have been trying to collect for...

Straight Talk Wireless / cell phone

Ch
Charlotte Cantrell Byrams on Apr 23, 2018

On 4/19 I purchased minutes on straightalk online app. I noticed a separate yet duplicate charge. I was told I'd receive my refund in 3-5 days. Fast forward to today 4/23. Check my bank acct. No refund. Call again.Now they don't know anything about it. I was on the phone for 4 hours today...

Boost Mobile / no service no 4g no customer service

An
Andy Ridenour on Apr 23, 2018

To start im loyal customer since boost began over 13yrs ! The past 3 yrs ive had little to no service no 4g i have complained in past and have had asked for notes on account ..i dont complain ever and now im upset and feel like boost mobile is taking advantage of my kindness ..boost ha...

FreedomPop / sim service keeps coming out of my account I have never used the service

Co
Connielp on Apr 23, 2018

FreedomPopI ordered a $1.00 SIM card. Received it months ago. I did further investigating did not want to use it so I called them told them I did not want the service and never put the sim card in my phone, please cancel this account I do not want it. I am still being charged! I try to stop charge...

Mobile Telephone Networks [MTN] South Africa / billing me for a contract I did not renew, even after I provided them with an affidavit

Ma
Matsatsi on Apr 22, 2018

i went to MTN secunda & Tzaneen branches and lodged my complain. I did not get help from them, i took it to Hello peter for help and it was attended by Mike Ramaboka from complaints management team. Mike asked for an affidavit and my ID document, i provided them as he asked. Since then ...

Sprint / customer service and stealing money

Be
beckiA on Apr 21, 2018

4/21/18 I am so overly disappointed with this company. Not only have I spent so much time on the phone with your costumer service only to get no where, but I have been sent to stores only to be told that they too can not help me. I have been given phones that did not work and so much trouble to...

Metropcs / calls being dropped and people I called frequently could not hear and understand what I was saying...)

Bt
B Tusa on Apr 21, 2018

Aprri 21, 2018 I went into MetroPCS Casino Rd Everett Wa. store to ask a question about a new Phone, I was asked where did I buy the phone...it wasn't at that store and I was told I had to go to the store I bought the phone. He wouldn't even talk about the problem I was having...(call...

SafeLink Wireless / customer service

Ma
Manuel P. on Apr 21, 2018

This company is the absolute worst. I called weeks ago to replace the phone they sent me after losing it, only to be told I am "not eligible" for such, not even paying for it. I then asked to be taken off their service if they would be acting this way only to find out days later that they...

Telkom / upgrade and stock availability services

Mb
MBS1 on Apr 20, 2018

I was due for an upgrade, and did an applications 2 months ago for a laptop. Fisrtly i was told I did not do a upgrade application, although i have many messages to show i had been pre approved and consultants would call uptil this very day i haven't received a call back. I then approached...

Costco Wholesale Corporation / phone protection plan

Ni
Nicki Thompson on Apr 19, 2018

Please forward details of your complaints procedure. I was mis-sold a protection plan for my iphone, which I purchased at the Okotoks store after being assured that up to 4 handsets could be replaced for ANY reason within the 2 year term, with next day delivery, and at a cost of $50. Immediate...

Telkom SA SOC / service in telkom mobile fourways

Pa
Paris SA on Apr 19, 2018

I went to telkom in Fourways Mall today and the woman working there was busy watching porn on her phone, she didn't even bother to turn it off or remove her earphones to assist me. She proceeded to ignore me and watch the porn on her phone, earphones still in place. When I asked her to...

Red ONE Network / product and services.

Hu
Hussin Azman on Apr 18, 2018

Service not good. Today on 18 April 2018 (2:45pm), I had called this number 014-9883174 and spoke with this lady (Efa Syaza Nani Binti S Anis). With NO greetings and the way she answered the call was really annoying. I try to think that she might be tired and no bad thought was given. I...

Vodacom - Waspa - Blocking / waspa blocking msisdn subscription service

St
StefanieLorraine on Apr 17, 2018

Vodacom - Waspa - BlockingGood day, kindly assist, on the 18th May 2017 an e - mail was sent to Solomon Kgare at Vodacom to block all WASP Subscription service to be blocked... after I have been conned out of thousands of Rands on my one cell phone, now... after months the same thing happened on another cellphone...

Vodacom / vodacom's lack of service regarding out of bundle charges when data was not activating and it made news headlines - still no statement either

Ja

I have been begging Vodacom for a statement for many months now. I have been in to all the Vodacom stores in Port Elizabeth and spoken to consultants at Vodacom over the phone but all with no joy or resolve. During the time that I have had many accounts with Vodacom - give or take 2...

Mobile Telephone Networks [MTN] South Africa / airtime keeps getting stolen by mtn

Re
Remano Christo Adams on Apr 16, 2018

Everytime I recharge my airtime gets deducted for extratime yet I never take extra time airtime, at first I thought I did than I started montioring it and to my surprise mtn was taking my airtime for extra time, its been happening and I'm feed up now . Phoned customer care they say they...

SingTel / Singapore Telecommunications / billing and services

Su
sue maryo on Apr 15, 2018

In January 2018, I made a call from my office phone to request for a waiver for data usage in Arab Saudi. Customer service officer, Siti, agreed to help and to put up the request. When asked how much should i pay for my January billing, she said $240 and i made my payment before the due...

     

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