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Mobile/Cellular Service Providers Complaints

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PRONTOPAY Machine / Claim for compensation

varun913 on Oct 21, 2017
I have got 5 kd ooredoo voucher from prontopay machine and the pin number in it was not valid (not working) . When I contacted ooredoo, they told me to enquire with Prontopay service. When I contacted them, they were not responding in good manners and I didn't even get the recharge or the...

Etisalat / Mobile Phone Service

Aiman Sabbagh on Oct 20, 2017
Fraudulent/Erroneous Use of my Etisalat Account Cell Phone Number: +971 (0) 50 807 9410 " Complaint Number: 32344065 A mobile line number 056 389 9771 was added to my account fraudulently and there is a balance due in excess of AED 1, 000 against it. I have never ordered this line and it ...

Telus Communications / not advised of non refundable policy

Phil Burkey on Oct 20, 2017
October 20, 2017 @ 2pm at Eastgate Square, Hamilton, ON We were requesting a prepaid plan for my mother to use on an phone from a different carrier. Employee said we would need to pay for Sim card and he informed us that paying for a one year of prepaid plan was a better option, which we...

Sprint / Customer service for unlocking phones

sue67** on Oct 20, 2017
I called Sprint to unlock my phone and they wanted me to pay off all the outstanding balances. Which I did on 10/14/2017. I was told that the phones would be unlocked with in 24 to 48 hrs. 1 week later when the phones were still not Unlocked. I called the customer service and was told that...

Vodacom / debit order after closing an account

Willemcarel on Oct 20, 2017
My account number 0276282296 NA048964 I have cancelled my data account, which had already expired, on 28 February 2017. Auditing has now revealed that deductions have been made from my bank account as follows : 1 June 2017 R 1228.93 3 July 2017 R 1193.93 1 Aug 2017 R 1158.94 1 Sep 2017 R...

Vodacom / fraudulent line opened and billed to my bank account

michellejayne1 on Oct 19, 2017
There was a fraudulent line opened on my account (cell number 071 608 0560) over five years ago. I only picked up on this in the first week of July 2016. I went to the police and submitted an affidavit to Vodacom. I have since been in contact with numerous people at Vodacom to try and...

Vodacom / just 4 you bundles

TeresaLM on Oct 19, 2017
Good day, please advise if the just 4 u bundles are a hoax? Twice now I have activated the 60 Vodacom to Vodacom everyday for 7 days @ R45.00 offering and not received these minutes every day. I have contacted Vodacom and keep getting referred to the next person. Today I spoke to Pamela...

AT&T / deceptive advertisement for data free directv streaming

atomism on Oct 18, 2017
AT&T advertised data free streaming on the Directv app if you have Directv bundled with your AT&T service (which I do). No fine print about limitations other that "Restrictions Apply". I watched a few movies with the Directv app and it used all of my data. I called and asked why this wa...

Vodacom / migration

P van Zanden on Oct 18, 2017
Goodday, On around the 15th of September I upgraded my phone with Vodacom. This number in question is used by my wife for her work purposes. On the 23rd of September we went to Vodacom Chatz Elridge to upgrade the package from a U 200 to a RED VIP+. We were assisted by a youngster called...

Mobinil / Orange Egypt / internet

Mohamed a on Oct 18, 2017
After more than 10 days of several calls a day about the ADSL not working - the complaint was registered as a slow internet speed. The complaint was made clear but not even understood by the Technical support. It takes forever to get your calls answered and no action is taken or follow...

Cell C / get more service being billed on my account

KWMoatlhodi on Oct 18, 2017
I have tried countless times to get cell c to stop billing me for Getmore and all I get from your consultants is that I must sort it out with Getmore although Cell C is the one that I have a contract with and Cell C is the company that debits my account every month. I have been in contact...

Net10 Wireless / net10 cell phone minutes stolen by company

Patty Hoke Faulkner on Oct 17, 2017
Here is letter I sent to TracFone.. Owner of Net 10 10-16-17 had 0 days and 14026 minutes on my Net 10 phone. Phone is only emergency phone, rarely ever used. But still does not give Net 10 company right to steal my minutes. I had that amount of minutes because of having the roll over plan...

Vodafone / I can't call any number from my vodafone number

Ahmed Maarouf on Oct 15, 2017
I had this problem for 1 month so far (Vodafone Egypt), each time I call anyone from my mobile, I receive this voice message "The number you have dialed is incorrect !", I called Vodafone Egypt Customer Service about 10 times, made 3 Service Requests (SR) and no response till this moment...

Globe Telecom / new line application takes months!

bjronroland16 on Oct 14, 2017
I have lodged an online order for plan 1499 with an iPhone 6 device on September 24, 2017. I submitted all required documents and was called by a representative after a few days. Documents were verified and was advised that the order will be processed in the next 3-5 business days. Indeed...

Boost Mobile / return policy

boat4798 on Oct 13, 2017
I ordered a iPhone and it was delivered Oct 2nd. On that day my wife and I were on a flight to Minneapolis, Mn with a return date of Oct 10th. We have our boarding passes available to view. The first I saw of the phone was Oct 12th. We tried to activate the phone with no luck. We called AT...

MetroPCS / 9168890930

Suckaroll on Oct 13, 2017
I gave never had such a bad experience until now. I am up to date with my payment but unable to use my phone for over a week!! Have been in touch with customer service and been in store. I am so unhappy and frustrated that I can't get my business handled because of no phone. I need a...

Vodacom / ec-0czw-3p63mn - cancellation of contract

Byron_Swart on Oct 13, 2017
On 04 July, I submitted a cancellation letter to retentions.cancellations@voadcom.co.za to convert my cellphone number to prepaid. Which to my understanding I need to give Vodacom 1 months notice. Which in theory my contract should of been converted to prepaid on 01 September. On 02...

Afni, Inc. / collection call for wrong balance

Alex Harper on Oct 12, 2017
Received a call from AFNI and had a person by the name of "Cat" tell me my balance with Verizon was $ 306.24. She stated that she was a Third party collector. (Afni according to Verizon is one of their divisions, so it is not a third party collector) When I finished with her, I got verizon...

Vodafone / 15 euro sim for travellers sold in spain

Roslyn Barlow on Oct 12, 2017
I purchased a travel sim for 15 euro. I know its not a lot of money and I am now back in Australia but i wish to complain that I could not call internation numbers as sold to me . it is a travellers sim so obviously the person could be a traveller and not a spainish speaking person.here i...

Bharti Airtel / airtel has done fraud in it's unlimited plan

Alsabbah on Oct 12, 2017
Bharti AirtelSir, It's very sad to let you know that I'm very disappointed with Airtel's packs. I've done a recharge of Rs. 399 for which I've been promised 1GB of free data for 84 days in addition to unlimited calls for the same period. Today while have a long telephonic conversation I found out that...
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