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Mobile/Cellular Service Providers Complaints

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Vodacom / Online upgrade

Fr
Fransina on Jun 17, 2018

Since my contract expired in October 2017, in August or September 2017 I did an online upgrade. Up until August 2017 my account was R193-50 per month. I had a Top-up 200 per second billing. I migrated to a UChoose Flexi 100. Due to a mistake the agent made, since Sept 2017 I was paying...

Cricket Wireless / Cricket wireless

Tb
tbjaggers on Jun 16, 2018

I have been a customer of wireless for four years, since 2014, with four lines. Recently my daughter lost her phone, so I canceled that line. When I went to try to buy her a new phone and a new line with Cricket, I noticed that if I changed my plan for all lines, I would save a small...

Telkom SA SOC / Ordered New Phone in Store

Ku
Kuben2969 on Jun 16, 2018

Hello New mobile ordered at Stellenbosch branch on 2nd June 2018. Today is the 16th and still no phone. I keep being told the Branch manager will get back to me and still no call. I visited the branch last weekend and was told an email will be sent to the branch manager. I called your...

Boost Mobile and Sprint Communications / Service

Ca
Causes4Cure on Jun 15, 2018

Boost Mobile and Sprint CommunicationsDanielle, I feel your pain with the Network unavailable issue... The identical thing is happening to me. The difference is, after 4 days, all day, after being transferred to non-existent extensions, lie after lie compounded with more lies, that "MY ISSUE HAS BEEN RESOLVED" crap, my last...

Vodacom / Paying for service I did not get: listed on my invoice as BLACKBERRY INTERNET SERVICE

Wi
wilma.groenewald on Jun 15, 2018

Since I became a client of yours, coming from Nasua Mobile, I have been billed for Blackberry Internet. As I have not been getting statements monthly as was unaware of this. I have had updates on my contract ever since and it was never brought under my attention that I was paid thi...

Sprint / Customer NO SERVICE

Sc
Scarlet B on Jun 14, 2018

Very unprofessional, ALWAYS problems, they never help - only say what they can't do for you. They make you feel like your crazy because they change things and you trust their advice and then they screw you over saying no one ever told me that (but they have no written record of me agreeing...

Vodacom / upgrades

Ar
Arlene Woods on Jun 14, 2018

Arlene SR Woods 7 Welman Avenue Newclare 2093 Gauteng 14 June 2018 Vodacom Upgrades RE: Upgrade done and processed onto wrong number - Account QV353493 • At 8am on 7th March 2018, I completed an upgrade request online to upgrade my LG G4 on line # 076 666 2101 to a Samsung S9 • • • By...

Diamond Wireless Insurance / diamond wireless insurance

Ma
Maria Elena Douglass on Jun 13, 2018

Diamond Wireless Insurance was discontinued by Verizon two years ago. This insurance is like a cancer that won't go away. I have tried to cancel it and it keeps coming back! Every month I get charged 7.99 twice for two phones for which I have canceled the Diamond Wireless Insurance with...

Vodacom / online upgraded cell phone not delivered from 31 may 2018

An
Anniev on Jun 13, 2018

I've upgraded my contract on the 31 May 2018, and I'm still waiting for the delivery of the cellphone. Everytime I contacted Vodacom they always put me through another person or gave me another number to call. Now they say the cellphone parcel does not have a tracking number. That is not...

Vodacom / cancellation of contract

Rm
RMoonsamy on Jun 13, 2018

I had placed requested a cancellation on the 4th of June and had to pay in an amount of R1750 and was told that as soon as I make payment and mail proof of payment they will cancel the contract immediately. I did the transfers the same day and forwarded proof of payment. A week later and...

Vodacom / upgrade

Ri
Rina Hepple on Jun 12, 2018

So I am completely disgusted by vodacom, reason being that I did an over the phone upgrade in May and I did receive my two hand sets as it was a 2 for 1 deal. Thanks for that, but your service and consultants are utterly useless. So on receiving my hand sets I also reseived a Tax invoice...

Vodacom / phone contract

Ch
christinabeatty on Jun 12, 2018

To whom it may concern I have been a vodacom client for more than a decade (with a break when I was overseas) my account number is 1971438-2 I am on one of their top contracts, so you would think that vodacom values my custom. I pay r1008 every month and have a red advantage package which...

Cell C / simswap

Ku
Kubu on Jun 11, 2018

Contacted cellc trying to do my simswap (0745788306), was told to go to their branch with ID and Proof of residents, I took the documents to midrand cellc, I was then told that they can't help as I can't remember last 5 dialed number, after 10 years with them that's the service I get from...

Vodacom Sa / webmail

Pe
Peter Knight on Jun 11, 2018

Vodacom SaHi. Had a problem with vodacom webmail reported on 12-05-2018. Despite a number of follow ups on this, Vodacom do not respond, this is affecting my business. Your help with this matter will be appreciated. The following email sent to vodacom on 12-05-2018 reads: This ticket has been closed, a...

Maxis.com.my / postpaid / unsatisfied services

Ra
RaShAn IlMnD on Jun 10, 2018

It's a biggest disappointment for me as a Maxis customer to have transfer my previous telco to Maxis. I changed my Digi Telco services to Maxis Telco Services and it is unfortunate for me that I have made an wrong decision. When I shift from Digi to Maxis I was truly happy because the...

Cell C / blocking number 084 2086824

Am
Amien71 on Jun 10, 2018

I had this contract for many years. At the end of last year I received an exorbitant account for data usage, even though I have wifi at home and one of the days that I was supposed to have used it for the entire day was the day I buried my mother. After explaining and complaining to I...

Mobilink / leakage of my personal details and blockage of my number

Ta
Tahir Ferozi on Jun 9, 2018

Dear jazz team: Very sad to say that on last night my jazz number 03006755996 was blocked for outgiong calls and internet services.i also know the person who made efforts through his personal relations with jazz team to block my number and also get my personal details. I want to know the...

MetroPCS / unlocking my phones

Na
Nadafares on Jun 8, 2018

My husband is in the military and has a deployment order from the US military and Metropcs refused to unlock our phones. Although it says clearly on their website that we are entitled to have our phones unlocked. They were extremely rude and acted as if we are stealing the phones although...

Vodacom / incorrect upgrade by vodacom

Gr
Graham Kings on Jun 8, 2018

Upgrade accepted on 8 April - To keep phone service on 084 557 8160 + add 20Gig monthly data on 082 651 6899 + cancel 2Gig monthly on 082 651 6899. Instead Vodacom incorrectly cancelled my phone contract and added the 20Gigs to incorrect sim 084 557 8160. Eventually reached Thabile on 2...

Globe Telecom / unethical behaviour

Ys
Yssa on Jun 7, 2018

Very poor customer service they don't know what product they have and they are working with, i'm asking for someone that can help me with the situation asking her (athena the customer service representative from reconstructing department) she cannot hand the phone to her supervisor or...