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Mobile/Cellular Service Providers Complaints

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My personal account - upgrade issue / I upgraded my cell phone

Ji
Jillian Vrey on Aug 16, 2018

I contacted Vodacom by phone approximately week ago to ask if I could upgrade by cell phone. I was told I can and the consultant proceeded to assist me telephonically. I was told that I would receive a sms confirming the upgrade. The sms did not come that day but I realised that evening...

Telkom SA SOC / overcharging me, can't get telkom to rectify their mistake on my invoice

Sh
Shelly bergh on Aug 16, 2018

Telkom SA SOCIn October 2016 I took out a Telkom mobile contract for my son. The deal is R299 for an iPhone 5 with 1GB. Then on 27th of July 2017 I took out another mobile contract with Telkom. The deal was R1066 for a package that includes one iPhone 6, one iPhone 7, with one FreeMe 1GB. On 15 May...

Vodacom / application for a contract

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ZelnaSto on Aug 16, 2018

Good day. I hope that you are well. On the 9th of August 2018, I have applied for a contract with Vodacom, the phone applied for was a Huawei P smart, for R249 a month. It was partially approved for just a sim, the Consultant Roderick at the CradelStone branch, advised that he will send...

eChargr / I had ordered for echargr and also for upgrade in website

Mj
M. Jagdish on Aug 15, 2018

My email id mjagdish@gspc.in is the registered mail id for echargr. I have put an order for ehargr and its upgrade in website of echargr and paid by internet banking. After a month I received the invoice for echargr and upgrade.After a gap of couple of days I received intimation that item...

Cricket Wireless / cellular service

Ch
Christopher Bellegia on Aug 15, 2018

Obtained new cellular service with a transfer from straight talk. Purchased new LG Stylo 3 with accessories. Same day was unable to obtain more than 1 bar of service area within 2 miles of the purchasing store. Unable to obtain cellular service for calls or texts. No data service at...

Airtel Data Packs Frauds / airtel 49/- data packs

In
Inder2125 on Aug 15, 2018

Airtel Data Packs FraudsOn my Airtel Number 7508876202, got Recharge of 49/- which gives 3gb for 1 day, But on 1st Recharge, got only 500mb out of 3gb data and On second recharge on 15th August, got only 1gb out of 3gb. I'm facing a whole lots of issues due to this in my work. So please either get me my refund of...

Straight Talk / new phone - refund of unsatisfied next day delivery

Mo
mooney1el on Aug 15, 2018

I have been with Straight Talk for more years than I care to remember and now It is time for me to get my third or forth new phone. The local Walmart did not have the model I wanted (a Samsung S9) and suggested there was two options. I could order through the Walmart website, or order...

cellfish / weekly charges for 'games'

Le
Lexi2018 on Aug 15, 2018

Good afternoon, Since October 2017 i have been charged recurrently until yesterday for games. I texted STOP and kept receiving the alerts so blocked the number. I have no idea what this game/these games were in was in fact in rehab with no access to my phone from end of last year to thi...

Vodacom / incorrect billing

St
stickernik on Aug 15, 2018

discovered that I am being billed for some kind of entertainment service. I NEVER subscribed to anything. On my bill it shows as "VodafoneL p-squarem-games-c-01" This needs to be stopped straight away and funds need to be returned to me. I dont know how long this has been going on. My number is 0828956285 Please contact me at stickernik@hotmail.com

Vodacom Online / applying for a contract

Da
darren kessel on Aug 15, 2018

on the 6th of august i phoned and applied for a contract online and i was told to submit paper work to Sameera Chetty which i duly did.On the 7th she asked for the documents again which i sent through.on the 8th she didnt want a certified copy of my id as she wanted a normal copy.On the...

ATT.com / direct tv and internet

Th
TheDilits on Aug 13, 2018

We have our cell phone account with AT & T and recently started getting data overages for no apparent reason. We hadn't made any changes in using our date and our plan hadn't changed. We tried to resolve over the phone with no help - only another $15 overage charge every 4 or...

Aliexpress / unlocked samsung galaxy s8 5.8-inch screen 4gb ram 64gb rom single sim octa core android 7.0 fingerprint 3000mah mobile phone

Je
Jean Hyacinthe on Aug 13, 2018

This phone is not compatible to any US carriers. I contacted the vendor and sent the IMEI number as requested and I didn't get a valid reply until now. Here's my info: Order number: 92999274065180 Phone IMEI:355982080886203 Store: Hongkong Hi5 MobileGroup Store I want a working phone or my...

du.ae / mobile roaming refund

Ma
markweny on Aug 13, 2018

du.aeI been DU Dubai customer for 8 years, with 2 mobile nbs and 1 handline and I always paid on time ( otherwise you stop the service) but when it is time for your to pay, it is a different story. I raised a request to refund my roaming deposit end of April but at the time the customer service did...

Telkom SA SOC / telkom mobile

Ed
eddiematatari on Aug 13, 2018

I have had an unlimited voice&data mobile account since 2011. On the 15/03 2018, I applied for international roaming as I traveled to the UK for 2 weeks. After the application I recieved an email with set up instructions for when I arrive there and when I come back. Despite have elected...

Mobile Telephone Networks [MTN] South Africa / mtn online shop

Fl
Flip Smith on Aug 13, 2018

I applied on line for an additional R39 data contract on 18 July 2018. I received a mail from the on line shop requesting me to email them a copy of my ID as well as proof of residence which I did on 20 July 2018. Only on 31 July 2018 I recieved a mail from heliosAdmin stating that the...

Vodacom / ridiculous billing

Ma
Margot Bester on Aug 12, 2018

Good afternoon I am writing this email with the hope that you will take the time to read it and respond to it. My mother, Yvonne Bester have had numerous problems with Vodacom and still no word or assistance from you. She has taken the time to document every correspondence and encounter with your...

Lycamobile / customer service is rude and policy I bad

La
LakshmiR on Aug 11, 2018

Mobile app misleading information caused me to recharge $29 and got only 1GB instead of 4GB. When I called to customer service, they said they will update the interface but rejected to do any favor. The mistake is because of their wrong information. More over they said, as per the policy we...

Assurance Wireless / assurance wireless lifeline program

Bu
BusOf on Aug 10, 2018

I requested an application for a resident of our nursing home. The application & welcome letter, dated 05/08/18 were received, the application was completed and faxed back on 05/24/18 to (877)732-3018. I received a fax confirmation that the application was received. I made numerou...

Vodacom / franscois du preeez

Fr
Franscois Faffa Du Preez on Aug 10, 2018

Good day, where do I begin I have been a customer for over 20 years with vodacom and is committed to you're service and light you guys shine out towards the public and in general a well maintained company. Let me start on the 2nd of august 2018 I received and sms that my data on my...

Vodacom / flight centre voucher

Sh
Shihaam 09 on Aug 8, 2018

Good day I have purchased a deal last year November/December that included a Flight centre ticket worth R5000(S8 Samsung), I was told I was going to receive a link/code that I need to redeem at any flight centre branch. However none of this transpired up to date. I have been to Vodacom...