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Mobile/Cellular Service Providers Complaints

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Letgo / I phone app

Clare weiner on Mar 26, 2017
I just downloaded your app on my iPhone. However, I did not realize I was going to have to pay for the app. I thought the app was free. Please advise me of what I need to do to get a credit. I much prefer to speak with someone rather than email or text. Having said that, my email addre...

Asurion And AT&T / Cellphone insurance for replacement

Disloca8 on Mar 26, 2017
We pay AT&T for replacement cellphone insurance coverage. We filed a claim. Asurion, the insurance company for AT&T shipped us a used phone that did not work properly and had no battery life. We reached them and they were difficult and rude to deal with. They finally sent another phone and...

SafeLink Wireless / Phone Service

Tonyette Watts on Mar 25, 2017
One day I can use me safelink phone.The next day when I tried using it gave me a verizon message say call can not be completed. People calling my phone would get a message saying my number isn't a working number. My verification is in good standing and I have 1198 minutes on my phone. I...

Vodacom / Ek kla oor baie swak kliente diens en IT departement wat niks doen

Du plessis on Mar 25, 2017
Ek sukkel al vanaf Desember 2016 net om te ksn opgradeer. Ek het wel n kontrak uitgeneem maar foon us reruggestuur omdat kontrak te duur is . Januarie wou ek n ander kontrak uitneem elke keer is die verskoning die ander kontrak is pending ek moet 48 uur wag . Na baie e posse en foon...

Sprint / Fraudulent phone account supported by Sprint

Katherine W Ryan on Mar 24, 2017
SprintMy wife received a bill from Sprint for over $4, 000 for an acct that we do not have??!! We followed all of the Sprints Fraud guidelines, police report et al and mailed them in as directed. Recently Received a letter from Sprint Fraud Management confirming that it was a fraudulent acct and...

Digi Telecommunications / Im paying for zero service every month

Fed up user on Mar 24, 2017
I used to be one of loyal digi user. Roughly for 20 over years. Those time all we can choose was Celcom, Mobikom, Digi and Maxis. Since i work and stayed at town area Digi was the best option for the service provided. I never cared much about all those bad reviews i read comparing Celcom...

TracFone / False advertising, bad service

cjjf on Mar 22, 2017
I went to the tracfone site to purchase a new phone so I would be sure to have one that worked in my area. I ordered the phone on Dec 31st, 2016 and they shipped it on Jan. 3, 2017. When I got it, I charged it and followed all the directions to activate it but it would not activate. After...

Telkom SA SOC / Telkom mobile

Nicky Lubbe on Mar 22, 2017
Good day in December I took 2 contracts with your Cape Gate branch 0813213275/0815700384 both contracts was confirmed by the manager to be top ups, to my surprise end of jan received a bill R2657 could not understand according to me I must pay R800 per mont. Contacted your call centre 24/2...

Vodacom / Locking of lines due to incorrect billing

Desiree Sansom on Mar 22, 2017
On the 25 November 2016 I signed a Vodacom contract for my daughter, the contract which we took was uChoose Flexi 200 for R599 per month. Instead Vodacom loaded a contract for uChoose more Data 4GB and debited my banking account with an amount of R2043.63. They did not credit the incorrect...

Vodacom / Fixing my phone

Janie Brink on Mar 21, 2017
My phone, Cell number 0828292315, was getting very warm and the battery did not last. Some days until about 10 am and other days until about 4 pm. I took it on the 5 th of March 2017 to the Somerset Mall branch where they told me that it should be taken in to the Somerset West Branch. When...


robcraig on Mar 20, 2017
Hello service team, My intention here is be a normal, balanced customer (and not one of irate customers i know you all deal with) The facts are 2 years ago, i wanted to leave vodacom because your data packages were not nearly as good as the competition. However, your "retention team"...

Airtel / Sim reactivation

Srikanth Shankar Matrubai on Mar 20, 2017
Airtel's service is pathetic. My mobile got lost and hence deactivated both my sims (Airtel and BSNL). Next day, I applied for duplicate sim and requested for reactivation. Surprisingly BSNL reactivated within 4 hours and India's Largest Telecom service provider Airtel has not yet...

Vodacom / Cell phone reception

Strydom Ona on Mar 19, 2017
VodacomWe are living on a farm and everyone knows how dangerous it is lately. Vodacom is our cellphone provider. As seen in the picture attached/below: this is the only way in which we can get cellphone reception. I have logged complaints at Vodacom for the last 4 years and instead of getting...

Vodacom / vsp account status sms

Theresia Brazao on Mar 19, 2017
I used to receive a scheduled sms with my account balance every morning at around 09h00 which is a reasonable time. For the last few months this sms is coming through at random times and I know the balance on it is wrong. This morning was the final straw when this sms woke me up at...

Walmart Family Mobile / Continuous charges after closing account

CamiMcG on Mar 17, 2017
Shortly before moving to Tennessee from Texas, I had been forced to close the bank account that was linked as a direct payment method to my phone bill with Walmart Family Mobile, as the account I had was will a local credit union. I had opened a new account with a different (national) bank...

Digi Telecommunications / digi internet speed

Ding Ssi on Mar 17, 2017
I am too disappointed with digi, as I always having problem with my internet connection. Although I already bought monthly internet package and it do still have the quota, the speed of my internet connection just like using the basic internet plan. I always facing this problem everyday. I...

Vodacom / Fw: i1473534 - very urgent matter

MaritzaMonica on Mar 16, 2017
NO REPLY ! No services from Vodacom Accounts (see relevant documents sent to CustomerCare@vodacom & pop@vodacom... Fix my account very urgently! You keep on phoning me telling me that I owe you money, go check the Vodacom statement that I had to reconcile since the accounts department of Vodacom...

Etisalat / Network registration

lokesh dayalani on Mar 16, 2017
i am a prepaid user and had tried to take a pospaid plan which was my biggest mistake as i am facing the below consiquences etisalat has removed me from prepaid and not yet latched to postpaid and the account manager keeps on saying its a bug error and shall be resolved by eod (which is a...

Vodacom 4u Clearwater / Service

#Tobie on Mar 15, 2017
Two issues: We did our upgrades at Clearwater 4U shop in January 2017. I was told that I would have to wait a week for stock to arrive of the model phone I wanted. So a week later I phoned 4U and was told by someone, not my consultant, that the phone I wanted was discontinued. So I went in...

Vodacom / Admin lock on account

Leilani178 on Mar 15, 2017
Good day I am myself am a vodacom customer, but my work mate just had the birthday from hell yesterday, when vodacom put a ''admin lock'' on her phone. When she phoned vodacom, they replied that there was a high volume of calls going through on her phone. Duh!! Is her birthday! After...
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