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Mobile/Cellular Service Providers Complaints

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Telkom SA SOC / settlement of an account.

Paballeaux on Dec 12, 2017
I have an account with Telkom that I settled a month ago, yet my status with the credit bureaus has not been updated. I called the customer care line more that 4 times trying to request a settlement letter and on more than one occasion i was told to wait for 48hours of which I waited but I...

Vodacom South Africa / vip games service

glenn hobson on Dec 12, 2017
* I have never consented to or signed up for this product * I have never made use of this product * I do not want/require/need this product * I have not authorised any deductions from my bank account for this purpose I request that Vodacom provide the requisite detail as to: * When I...

Vodacom / extremely bad service

Christine Bornman on Dec 12, 2017
My husband and I went to Vodashop in Scottburgh Mall on saturday. He wanted to take out another contract to get me a phone. As I have a Cell C sim at the moment a porting had to be done. I informed the Lady (Pam) that this number used to be a vodacom number and that I had a few contract...

Bell Canada / mobility travel packages

Awein on Dec 11, 2017
I am writing to complain about the lack of choice and the cost of Bell mobility travel packages. I am also complaining about not being able to speak to a supervisor who knows what they are talking about. My husband and I are seniors who rely on our phones when we spend three months in...

Vodacom / bad customer service

Diana Jane Grobbelaar on Dec 10, 2017
I purchased a Vodacom Smart Kicka 3 phone on 29/11/ 2017 as my old phone was becoming faulty. I have since had problems receiving and making calls and with sms's. The network signal drops constantly and 3G data won't connect at times. I have tried the sim in several phones and have the...

Globe Telecom / gosurf999 subscription

Jasmin Fajardo on Dec 9, 2017
Globe TelecomI subscribed via coins.ph of GoSurf999 in my pocket wifi with number 09167705159 last November 29 and yesterday I cant able to access te net and missed my online job for the day and upon checking today via *143#, I got a msg from 8080 that the numer wasnt registered to any surf promo. How come it happened? Hope you work on this. Please resolve this.

Sprint / being over billed

Goons10041982 on Dec 9, 2017
I went into sprint store in the smith haven mall in lake grove New York and bought 2 iPhone 7 they put them in the bag and when I got home I went to set up the new phones and see there are 5 phones in the bag so I call the store and they tell me that it was a promotion and that my bill...

Edgars Fashion / Edcon / unable to cancel my airtime contract

EAGLEblack on Dec 9, 2017
I opened an account with jet and I received an sms on my 0733439325 which asked me if need airtime which i smsed yes. I did not have a problem with that until i realised that my line have been made a contract with EDCON without given an explanation. It cancelled all the promotions i wa...

T-Mobile USA / phone line

Patrick0001 on Dec 8, 2017
T-mobile is the worst company I've ever gotten service from. I paid for a phone plan that was totally deceiving. Everything that was included such as unlimited data AND a working line, was not. I initially called a few days into my plan to complain and I talked to people who hung up on me...

SingTel / messed up payment since september and yet charging me late charges... etc

niuchow on Dec 8, 2017
Firstly, the bill was sent to wrong address and such leads to reminder notice and final reminder notice charge . Subsequently, A 3 months subscription that was suppose to be waived to my Account 70095461 for number 98160346 was not indicated but additional instead and the amount was not...

Boost Mobile / customer service

Lee Hicks on Dec 8, 2017
12/08/2017 1) It is ridiculous that one has to go through many prompts to get to a human. There are numerous tutorials online NOT POSTED BY BOOST regarding HOW TO SPEAK TO A PERSON. 2) I asked for my account number and was told that I could be given my account number OR receive a $15...

Cricket Wireless Customer Care / customer service

Melahni Kate on Dec 7, 2017
Look, I work for you guys, but I have had so many customers complain about customer service. Making your "company" have bad reviews! I would suggest hiring better customer service representatives> they are sending customers to our stores knowing well we do not have much access!!! Why on...

Sprint / sales and new customer

Paul Wright on Dec 7, 2017
I'm a new member to the Srpint family as of November 30 of this year and purchase a Samsung Note 8 from Sprint corporate store in Philadelphia. I'm very angry and sort of piss off that I could not add the Samsung Gear 3 watch to my lease and was chatting to online customer service rep said...

GrooveBook / groovebook

Jasmine Beasley on Dec 6, 2017
I've downloaded the app only to have it not work! My pictures won't even show up in order for me to pick from them... Talk about total disappoint then to top it off, i've uninstalled and reinstalled three times and still got the same result... I even went as far as re-downloading using my...

Vodacom / fake/false upgrade at vodacom bayside mall table view

Bernadette75 on Dec 6, 2017
On 2017-11-21 I went to the Vodacom shop in Bayside Mall Table View. There a lady named Davidene assisted me with my upgrade. I choose to upgrade from my old 1gb contract to the 40gb ( 20 gb day and 20gb nightowl) and a new Wifi Router. I signed the documents and she told me that she will...

MetroPCS / so angry customer

carthine on Dec 6, 2017
I was in the hospital for days .I been trying to reach a customer service person and can never reach anyone, but they cut off my sevices.I NEVER BEEN WITHOUT PAYING MY BILL. I GOT PEOPLE CHANGE FROM THEIR OTHER PHONE COMPANIES TO METRO, BUT I WILL BE TELL THEM YALL ARE NO GOOD .TO GO TO...

Vodacom / iphone contract

kwena charles on Dec 6, 2017
I was passing by vodacom store where my eyes was caught by one eye IPhone that goes with a speaker, I was deceived to go into contract because I wanted that speaker, surprisingly when the phone comes it was without that speaker but the consultant promised to call me as soon as the speaker...

Tata Docomo / cheated with me and my sim closed without any information/sms

Mark Endey Endey on Dec 6, 2017
Dear sir, My name is markandey Kharwar. i have use tata docomo 2 sim card for last 7 year-8 years. my two numbers is 7696272954 & 7696796071 is continuously work for lat 7 to 8 years. Many company says me Docomo has shut down her company pleae move it. then we have giving the request on...

Telkom SA SOC / my phone contract is still not cancelled after 2 months

ShadowDRS on Dec 6, 2017
On October 24 2017 we emailed the cancellation form to cancel my phone contract so we can switch to another service provider. It is December 6 2017 and Telkom stil did not cancel my contract, I don't know what to do, because they cannot help us if we go into shop . Telkom told us it take...

Vodacom South Africa / poor service to deal with fraudulent accounts

Gert Pienaar on Dec 6, 2017
On 15 June 2017 a fraudulent contract was issued by Vodacom Business Unit on my account. ( Associated number 27728308721) I have reported it in August and subsequently phoned call centre 4 times. One personal visit to Vodacom World also meant time wasted. I submitted affidavit and received...
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