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Mobile & Cell Phones Complaints

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Digi Telecommunications / Digi Prepaid

Xin Lu on Feb 25, 2017
I bought a RM5 (500MB) data plan this morning, and it didn't just deduct RM5 from my credits but it also deduct an extra RM8 from credits! I DONT UNDERSTAND WHY THIS HAPPENS AND THIS DID NOT HAPPEN JUST ONCE, IT HAPPENED TO ME ALMOST THREE TIMES ALREADY! I'M REALLY MAD THIS TIME AS MY...

Vodacom / cellphone contract

Rosinah on Feb 24, 2017
last year I have attempted to apply for the cellphone contract and was told that I have an account at legal and I informed that I have settled the account and don't even remember the number, they apologized and told me that they will rectify and remove my name at legal, they also advised...

Straight Talk Wireless / Cell phone service

Susan Williams on Feb 24, 2017
I just had to pay for 1 month twice!! I paid for a month On Feb. 6th. Which would get me into March. Correct? Yes. So today is Fed 24th, I went to use my phone this morning and it said it was deactivated. SO in order to use my phone again I had to pay again today for another month...

Vodacom / Unethical behaviour and appalling service

Allan Elias on Feb 24, 2017
I have just left the Knysna Mall Vodacom shop in an absolute fury! I had to return a cover which I purchased for the i phone 6 which was incorrectly packaged and was meant for the galaxy 6 (galaxy at the back and i phone 6 in the front. That's OK mistakes happen. However the treatment I...

Vodacom / vodacom phone insurance.

Basil Ferreira on Feb 24, 2017
I receive an sms on the 3rd Februarie 2017 at 12:16 that my insurance was cancelled. I follow up on the 14 February. It wasnt cancelled as per the sms. I went to the vodacom store in Key west and once again - not cancelled. Cancell it again. This morning. I went to Vodacom store in Key...

Red ONE Network / worse customer service

snvrr on Feb 23, 2017
I have email to careline@redone.com.my on 22/02/2017 to request statement/tax invoice for Feb'17, but i am yet received any respond from the careline. Therefore, i decided to called into the service centre on 23/02/2017. The personnel told me that i can get my statement/tax invoice within...

TracFone / My phone and adding time/ minutes

TomJessica on Feb 23, 2017
I added a card and lost minutes, data & texts. The first person I chatted with solved nothing the second person I spoke with and she said my minutes and data and texts would be put on my phone she gave me a confirmation number 11583888813 My minutes and data and texts are still not on my...

Rita murray ritas concessions / Service and honesty and food on salad bar

Rita murray on Feb 23, 2017
I went to your Gettysburg restaurant on 2/21/17 there were only way other table with people when we got there which was understandable as the food on the salad bar was really terrible all of it we had ribs they were good we ate and left almost at closing i left my phone on the table when I...

Digi Telecommunications / Bill extra change

Mechman Suhari on Feb 23, 2017
I am DIGI account holder no 100000497542.My Dec 16 and Jan 17 invoices contains and extra charges describe as Value added service 32998. I ve not subscribe to this addwd service which i dint know for what and evwry time i try to stop the service, the message 32998 tempprarily suspended...

Vodacom / No feedback or communication from the upgrade department and vodacom customer care department

dalene loots on Feb 23, 2017
I am unable to get through to the upgrade department to follow up on my query. The message says that I’ve exceeded my call limit to the 082 1959 number. I need urgent feedback because I would like to upgrade. The Consultant advised me last year that I can take out a month to month data package...

Samsung ADh / Damaged phone after repairs

DKN76 on Feb 23, 2017
Phone repaired in October, after return screen got a pink line across. Contacted Samsung and was told repair valid for 3 months but the phone is 6 months old. So Samsung damaged the phone and now I am left with a damaged phone, I have sent emails to various Samsung contact centres with no...

Vodacom / No service no reimbursements promised vodacom south africa johannesburg

M Alberts on Feb 22, 2017
I changed my package April 2016 to no avail. I paid more than my contract and was assured I'd be re-imbursed to no avail. They made an error with my package 3 times 2016 it was never resolved or sorted. I was continually harassed by Vodacom to no avail and at one stage they even...

Vodacom / Upgrade and billing

Unhappy customer ! on Feb 22, 2017
Good day I requested an upgrade on my current vodacom contract on 11.02.2017 via vodacom online. I received no communication nor phone call from Vodacom confirming upgrade has been processed. I followed up on 13.02.2017 as was told a consultant would get back to me. The afternoon of...

TracFone / Bonus minutes mailing

Kima Boerner on Feb 22, 2017
TracFoneFebruary 22, 2017 /218 - 380-8698 I received a mailing with bonus minutes if we purchased a one year card. Today, I purchased a one year card and tried to add the bonus minutes and was told that this coupon had expired. I am attaching a copy that clearly shows that this offer is still...

Vodacom South Africa / Management of my account

Jansie Niehaus on Feb 22, 2017
On 17 Feb 2017 I 'merged' my two Vodacom mobile phone accounts into one (the one had been in my name and the other in my husband's). This was done at Vodacom World in Midrand. (The staff were very helpful and I don't blame them for what follows) When the process had been completed, a...

Vodacom / Illegal contract

AmandaG71 on Feb 22, 2017
We have been trying to solve a dispute regarding an upgrade that was done on one of our contracts last year. We have lodge several complaints with Hello Peter through the call centers and any which way we could complain. We had one person come back to us and never agian after she informed...

Mr Price Group / MRP / Cell contract

nazu786 on Feb 22, 2017
hi my name is nazeera adams iman account holder of this store i recently applied for a cell contract online for the samsung galaxy grand prime im still waiting for an agent to contact me the application was done twice but still no response please do check if this problem can be sorted out...

Vodacom / I have been paying a contract (Data contract) with no use on a telephonic sale done in error.

K Naidoo on Feb 22, 2017
Dear Vodacom, Please urgently assist with query. I have been paying a contract (Data contract) with no use on a telephonic sale done in error. I have established the following Number : 0609824165 is a 2GB data contract on my name. I was contacted by Vodacom Rewards sometime June 2015...

Auto Page / Unauthorized credit charges

Michelle Heynes on Feb 22, 2017
22 February 2017 To whom it may concern I am a very highly upset non customer of Auto page receiving sms’s that I owe you money. I received an sms on 25/01/2017 from Nimble apl124037 Nimble handed arrears account. Contact: 0218300774. They informed me that this was a handover due to a...

Vodacom / Upgrade incorrect processed, received an invoice for the samsung galaxy s7 plus tab 3 lite

ElsieBez on Feb 22, 2017
I upgraded my contract to the Samsung Galaxy S7 plus Tab3 lite. Upgrade incorrect processed, received an invoice for the Samsung Galaxy S7, which was supposed to be an upgrade. Not to pay upfront for this device. Now my services is suspended for not paying the device. I've contact Vodacom...
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