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Mattresses Complaints

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Bill stevenson / I comfort mattress.

Bt
bt stevenson on Nov 17, 2017
Purchased i comfort mattress with dry tec liner which failed and left stain. CARDIS came to clean to no avail. say dry tec 10 year warranty not valid. How can this be ? I have been loyal customer and not happy with way I'm being treated. Also mattress has sag when on it and they say thi...

Mattress Firm / Customer Service

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Jonathon Grant on Nov 17, 2017
Emily, at the Mattress Firm on 72nd and Broadway, is probably the worst individual I've encountered in sales or customer service. After calling nearly a dozen times and guaranteed she would "call right back?" She wouldn't. We asked a simple request, to arrange of certificate of insurance...

Ardco / a box spring

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mcbreault on Nov 13, 2017
We have purchased a mattress, box spring and metal frame on Nov 08-2017 and we realized that we didn't need the box spring and frame so I returned the metal frame no problem but was only have given 48 hours to bring back to box spring . It was not taken out of the plastic. I couldn't get...

Mattress Firm / mattress

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Jebbi on Nov 12, 2017
I have been ripped off by mattress firm rep in Mesa, az. 85201 My wife and I decided to purchase an mattress with base mattress hat we can use remote control to raise our mattress up or down. The salesperson name . was Tex mex. something like that, we had an agreement 12 months interest free...

Raymour & Flanigan / mattresses

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little pip on Nov 11, 2017
Bought $4500 mattress set in 2011 and have had 4 exchanges since, with no success. This store is a rip off. We never got the right mattress that we tried in store. We just want our money beck, but their customer service is a scam. Im 69 years old, a veteran and disabled and we used my...

LivingSocial / gel pad cover for a mattress

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Gwen McRae on Nov 10, 2017
The Merchant is LIVINGSOCIAL INC. The transaction date is 10/19/17, the amount is $41.36, the order was a gel pad cover for a mattress to keep you cool as you sleep. I never received the item, but the monies was take out of my checking account. I can be reached various ways, via email...

Mattress Warehouse at SleepHappens.com / serta mattress

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Winifred Snyder on Nov 9, 2017
I purchased a Serta mattress in Feb 2010 and it is really horrible. It sags and is so uncomfortable. I am the only person sleeping on it and I am only 125lbs. I am so tired of trying to find a comfortable area to sleep on it. The only resolution is to have a new mattress. Please help me to...

Restonic Mattress / restonic/warranty /bad california manufacturer customer service

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Ramguv on Nov 8, 2017
I have purchased mattress from a local store in California and its been two years and already sagging in middle and having a terrible back pain . I have submitted a online claim to head office because I didn't find a California manufacturer information while submitting the claim they...

Sleepy's / unethical business practices

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Adam Greenblatt on Nov 8, 2017
I purchased several items from Sleepy's in Farmingdale, now owned by Mattress Firm, in June of 2016 includng a mattress, a pillow, and a protective pillow cover. My invoice # is 104548952. The sales assoicate who sold me these items explained to me at the time of the purchase that it would...

Mattress Firm / trying to warranty out a mattress

An
Angels0777 on Nov 7, 2017
I filed a claim on my mattress that was purchased on January 10, 2017 because we are sleeping in holes. I get a response of it's normal wear. No, it is not. These indents do not come up we sleep in holes literally. The first time I filed a claim on a bed that at least lasted 5 years they...

motel 6 / the room bed bugs

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Tee45 on Nov 6, 2017
As laying down for the night i kept get gettin bit ams scratching this was happening around 1:00am jump out of thbed and turn on the light there was bugs coming out of the pillow cases amd behind the bed i got bits on my shoulder, back and butt. Upstairs in a nonsmoking room this so not...

Homechoice / complaining about my wife's order.

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Matiki on Nov 6, 2017
Hie my wife ordered an lvana bed and a california wardrobe the base is a queen bt they delivered the wrong mattress the mattress is double instead of a queen.The order was delivered a week ago and since then we have been calling everyday for them to give us the right mattress and we have...

motel 6 / death mattress

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JessMarie23 on Nov 4, 2017
motel 6Went to get up and the back of my leg was sliced open. I find a spring poking out of the side of the mattress. Front desk tried to offer me a bandaid...obviously required more...but ALL THEY HAD in the first aid kit. I stayed for a bit longer till I was cut on the finger by yet another...

Serta / cushion firm eurotop

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David Schafer on Nov 2, 2017
SertaThe mattress is sinking after one year. No one every picks up the company's customer service phone and I've tried 3 times. Sears, where it was purchased, is on their last legs and are useless. Time for the Better Business Bureau to get a complaint. Next move is to file in small claim...

Serta / full size pillow top extra firm mattress

Kc
KC121709 on Nov 1, 2017
My mattress is 3 years old maybe 3 1/2 if that and the one side is like slid out on the. Pillow top as if it had blown out and the side that is like that feels like there's an arch when you're laying on it and the opposite side is fine. It is horrible to sleep on! I am extremely upset...

Dreams / it's awful!!!

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Loretta Mireles on Nov 1, 2017
This company is a complete mess. I ordered Doze Luxe Pocket Sprung Mattress - Medium Soft 400 £ worth. Its delivery was immediately scheduled and I was happy about it. "What a fast work!" I thought. I took a day off at work. At 2 pm they called me and said that the delivery was delayed, a...

Regency Furniture / product and service

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Lisa Motley on Oct 31, 2017
I purchased furniture with you all (invoice 403061 and invoice 403066). The order was delivered on Thursday, October 26, 2017 around 10:20 am. One item in my order was incorrect. I ordered a Queen size King Koil mattress and boxspring. The warehouse gave the delivery guys a Full size King...

The Brick Warehouse / forget to mention something for delivery

Sa
Sarah Osman on Oct 30, 2017
i went Saturday Upper James in Hamilton and im wasting more than two hours looking for a mattress finally i found one and i made my deal and im dealing with two sellers and one supervisor one of the seller name Natalia k after i got approved of credit they gave me two options for the...

Art Van Furniture / one of your employees

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Rgulley51 on Oct 30, 2017
I was in one of your stores Saturday morning to pick up an item I had purchased, and the girl behind the desk was rude and unprofessional, I am not booking to get her fired, but I do think she needs to be properly trained in customer service. I have worked in the retail business for year...

Serta / serta perfect sleeper

Ja
James L Taylor on Oct 22, 2017
Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. I decided to pull it off and wash it, but little did I know I was in for a surprise. What could it be you may ask? A stained mattress. Black and yellow...
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