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Mattresses Complaints

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American Furniture Warehouse / Mattress/AFW Does not follow manufacturers warranty

KMD01 on Jan 20, 2018
I purchased top of the line Sealy mattress set 15 months ago from AFW in Grand Junction, CO. It has a 10 year warranty. After submitting a claim with AFW, they sent someone out to inspect it. I received a letter that states that because it has a stain, it voids the manufacturer warranty...

Mattress Firm / dream bed lux mattress purchase/delivery

Mrs Shannon on Jan 17, 2018
Mattress FirmWe purchased a split king dream bed lux from the Gresham station, Gresham, Oregon store. The delivery crew came out to deliver and they damages our walls up our hallway, baseboards, door casings and the footboard of our new bed frame purchase a week before the delivery. We just completed a...

JC Penney Company / customer service not really cs

alexcojo on Jan 17, 2018
Got a mattress in a box and was the worst bed I have ever slept on. Supposed to be a 10" mattress that sinks in over 5". Springs come out of the sides of the bed. I called what JCP would like to call there Customer Service Department. Complete and utter BS. I spoke to over 10 people, so...

Levin Furniture / sealy gel foam mattress

Unhappy sleeper on Jan 15, 2018
I purchased a Sealy upbeat memory foam mattress 3 weeks ago..The mattress is nothing like the mattress the salesperson had me lay on in the store. When I went to pick it up there was only one salesman working had a sling on his arm, said he couldn't help with the mattress... I am a 78 year...

Coricraft Mall of the South / the incomplete order placed and the refund that is still outstanding

Nomvula Mhlontlo on Jan 15, 2018
I purchased a bed on the 24th December 2017 worth R7995.00. When the delivery was made the bed set was missing the mattress and when I called to ask the consultant (Sindisiwe Hlatshwayo) what happened, she advised that she forgot to order the mattress. On the 30th December the incomplete...

Joshua Doore - Russells / product complaint, poor quality mattress and bad service

cmurtz on Jan 12, 2018
Joshua Doore - RussellsOn 14 December 2016 I bought a mattress and base at Russells Bredasdorp for my holiday house in Arniston. We received the bed and after sleeping on the bed for less than 2 weeks, we felt that the bed must be replaced due to the poor quality of the bed. Once I returned home, I contacted the...

Beds.co.uk / shocking service at every turn!

AmyBremner on Jan 9, 2018
ORDER NUMBER: -SW19 8NX We ordered a mattress on 26th December 2017 and received one email confirming the order, stating that another email would follow for us to confirm delivery date. Needless to say, that email never arrived, and after two weeks I called to follow up. I had to wait for...

Days Inn / moldy bed and dirty covers

lthannah on Jan 8, 2018
I was at the days inn and we went to stay for one night. And I am allergic to mold so I started to sneeze and noticed my sheets were dirty.one of my daughters looked on the bottom of the wall and there was mold! I could not sleep for the whole night and had to sleep on the couch and...

Simmons / beautyrest recharge world class king size

S Lawton on Jan 8, 2018
3 years ago I was in a near fatal accident that left me with serious pain and hip and pelvis problems. I needed a new mattress and I looked in a lot of mattress stores. I was looking for a mattress similar to one I had slept on in a hotel once. We ended up in sleep country in lethbridge...

The Brick Warehouse / delivery of a king size bed

Stephanie Poitras on Jan 5, 2018
Where do I start, the initial contact with the sales rep was great however from then on it was awful. As the hydro went out for a few minutes while we where in the store completing our purchase we did not receive an invoice (have request this several times and have still not received it...

Saudi Manpower Solutions Company / shipment issue upon delivery

RaymondCaraang on Jan 6, 2018
Dears, Why is it my cargo had an issue upon shipping, i was expecting to receive within this week. Please clarify, I pay already the cost of delivery from Riyadh to Philippines. I hope you will deliver it soon, i am so worried about those stuff inside my package, those items are for our...

Motel 6 / bed bugs in motel 6

Janiqia on Jan 3, 2018
Bed bugs that i found in my bed on January 1st when i woke up that i had been bitten by an i told the office an i askd for a refund an they gave me hassle about the situation i want my refund because that is unacceptable i should be able to get a room an be able to enjoy my stay if i am...

Mattress Firm / king size hampton and rhodes mattress

Carol Kypriss on Jan 3, 2018
Mattress FirmPurchased mattress in November 2016 and the coils/springs have broken down in four (4) locations. Have submitted pictures of where the sagging/pitting has occurred. The mattress was to be an extra firm. Did not purchase foundation. Paid approximately $1300 for mattress and it is sagging in...

Sleep Country Canada / store manager rude, accusatory and uncaring

Joy Uniac on Jan 2, 2018
Order # 1389473846 My husband has recently diagnosed terminal brain cancer and has severe trouble with mobility so we went to Sleep Country Bolton to buy an ambulatory bed. We needed this urgently. We had a great sales associate who met our needs. Shortly after the bed arrived the...

Serta castleview / serta king set

krmickelson on Jan 1, 2018
On black Friday I ordered a king set that was delivered Nov 30 it was the wrong size and they took it back it should have been an exchange not a refund which I got so trying thru Sams club online where I ordered your product the said Dec. 11th if I reordered I would get it for the 498.00...

Beds.co.uk / mattress and divan base

Amelia E on Dec 29, 2017
Beds.co.ukI ordered an orthopaedic mattress and base. What arrived looked nothing like the photo on the website. Furthermore, the mattress was extremely soft that it sunk loads when sat on, definitely not orthopaedic as stated on the website. I complained and after a week they finally agreed to give...

My Rest Inc or Waterbed Outlet Inc / waterbed and delivery

Sherr1212 on Dec 29, 2017
Dec 20th called 1-800-469-7378 https://www.waterbedoutlet.com Waterbed Outlet.com or My Rest Inc located in Tampa Florida. I ordered a bed on DEC 20, 2017 ( $1500 for bed) arrival estimated at Dec 24 or Dec 26, 2017. On Dec 29 Still no bed. I am talking with the My Rest Inc and they blame...

Serta / serta I comfort insight

Joe F Abels on Dec 26, 2017
SertaWe bought this years ago. One day I noticed I was in a sink hole. and had to force my self to a higher spot. Then the edge of the mattress started to flatten out in a 45 degree angle for about 2 feet. I went to furniture row and they did nothing said I needed to call the company. yet they...

Sams Club / poor customer service order number 578207190

Paul Musick on Dec 22, 2017
I'm wishing I had ordered from Amazon. It's taken a month to get my order and the delivery company was a no show. I still do not have my order. Amazon has always delivered my orders including large items usually within 2 days 5 at the most. I sent the following complaint last night to your...

JC Penney / damage by jc penney delivery company xpo logistics

klebanbwlakes on Dec 21, 2017
Subject: Damage claim to my house Order no. 1649804, received it on 12/9/2017. XPO logistics delivered a queen mattress and box spring to my house, one delivery man carried a box spring into the hose and destroyed a surveillance camera on the side of the house, completely obliterated it when...
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