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Landline & Home Phone Providers Complaints

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Telkom SA SOC / adsl line 031 463 2854

Alton Powell on Sep 22, 2017
1. Fault report logged 02/09/17 Ref 19CNZ020917 for 031 463 2854 2. Followed up 05/09/17 still no Technician assisgned. Escalation logged Ref F234022 3. Followed up 07/09/17 still no Technician assisgned, waiting feedback from escalation 4. Followed up 08/09/17 still no Technician assisgned...

Philippine Long Distance Telephone [PLDT] / billing paid before due day, but pldt said not get it and cut my internet three times!

customer from BGC on Sep 20, 2017
My internet pay due date is 3 Sep and paid on that day. But later, my internet was cut and said they did not get my payment until 7 Sep. so, the long story began... 1. 9 Sep I called 171 and provided the payment reference number for the first calling. After 4 times of calling and expense of...

Bharat Sanchar Nigam Limited [BSNL] / bsnl flower bazaar office in chennai - not processing ecs / auto debit request for monthly bills even after a month

Hari121 on Sep 20, 2017
BSNL flower bazaar office functions very pathetic. I'd posted a courier for establishing ECS (auto debit payment) for my monthly bills. It reached them 29-Aug-17 as confirmed by courier company. Today is Sep 20th and they still have not activated ECS for my connection!! More harrowing than...

Oman Telecommunications Company / Omantel / new broadband connection

benny joseph on Sep 20, 2017
ear Sir, I am staying in Royal Hospital Complex and have applied for a new internet connection ( application no. 165686) on 11th September 2017. I have contacted 2 times to the Omantel office near to Royal hospital to get the status. no one is able to give me an answer- Status in the...

This Is A Private Residence / telephone repair

jbryan1 on Sep 19, 2017
Tropical Storm Irma knocked out our phone and power on Monday, Sept. 11. Power was restored on Thursday, Sept. 14; phone had not been restored. My mother is 88 yrs.old and we asked for medical extension, it was granted. A tech came to inspect Sat. Sept. 16, dispatcher called on Sun. 17th, said...

Telkom SA SOC / none delivery

Debby Boumeester on Sep 19, 2017
I have been waiting for an activation of my ADSL line since the first appointment on the 30th August. I have escalated it 5 times and to date I still do not have an ADSL line at home. My number is 0126431976 and if I have to take one more call from an agent who wants my whole pedigree...

TalkTalk Telecom Limited (AOL Broadband) / installation of broadband

Georgiamcb on Sep 18, 2017
These people are crooks! The worst possible customer service I have ever received. I was told a different thing every time I called -5 separate times as engineers didn't turn up twice. I was hung up on and put on hold and forgotten about- I held for 40 minutes and had to hang up in the end...

Telkom SA SOC / internet (data)

sunet on Sep 18, 2017
On the 5th September I logged a compliant at Telkom asking why their internet is so slow and keeps going down. Fault number 79CWK050917. After speaking to them again on the 6th September - they send me a sms to say "your fault is in hand with our technical repair division". On the 7th...

Vonage / poor customer service and refund policy

TM Spence on Sep 16, 2017
Gave a 1 year "reduced charge" for service. When the 1 year was up, without notification, doubled the charge for service to $34. When I called to cancel the account, was told cannot refund the charge. If you are going to use this company, make sure you keep track of the year and call...

Telkom SA SOC / failure to fix broken telephone line : ref 122cwk150817

TAllan on Sep 16, 2017
Our telephone was damaged by Vuma fibre installers on Monday 14th August 2017. This was reported to Nazeerah at Tygervally Telkom branch on 15th, who said she "escalated" the report. On 30th August we were again told she "escalated" the problem - ref 55626. On 7th September Marika at Cape...

Telkom SA SOC / landline not activated after 12 phone calls

Charl Mijnhardt on Sep 15, 2017
I had my landline installed on the 11th of September. Four days and 12 phone calls to Telkom later, still no resolution, no ETA, just basically a big brush-off. Well, I won't be brushed off, Telkom. I was bullied when I was a kid, and you ain't bullying me now. No way, no how. If I have to...

Bell Canada / home phone

EJaye on Sep 13, 2017
When I re-initiated my landline phone service in August 2017 (cancelled Oct 2015) I asked that I not receive any solicitation, phone, mail and email. I was told this request would be taken care of. Within one week of my phone line activation, I received 3 "robot call" and 1 CSR call. I...

Telkom SA SOC / telkom line and adsl

Elmien Louw on Sep 13, 2017
Fault 1080CTK210817 for Service ID 0126640761 The fault on the line (012 664 0761) referenced above has been logged on the 21st August 2017. The line and ADSL line have not been fixed up to this date. The complaint has been followed up 4 times during the past 3 weeks. This i...

Telkom SA SOC / lack of service and delivery of goods

Sammy Duncum on Sep 11, 2017
I placed an order for the special Telkom was running for 4mbps uncapped ADSL. I paid the deposit as required, and have not heard from the instore consultant again - he didn't even acknowledge my proof of payment until I emailed and asked if he received it. This deposit was paid on 31 July...

Pvt / billing

Heidigouws on Sep 9, 2017
Good day. We initially took out a telkom adsl contract a few years ago. The monthly acc all inclusive was just under R1000. Free telkom to telkom. Uncapped. We then renewed the contract in 2016 and the sales guy said it was exactly the same package for just under R1000 and included ia a...

Globe Telecom / Totally ABSURD service!

Eira David on Sep 8, 2017
I sent a message on twitter on the 26th of August. I was told that the earliest schedule for field technician would be on the 7th on September. I requested for an even earlier date but to no avail. So, given no choice, I just waited for almost 2 weeks. I was given this Job Order number i...

Telkom SA SOC / unethical behaviour and contravening the consumer protection act (act 68 of 2008)

zulubravo on Sep 7, 2017
I f not answered in 48 hours I will lodge my complaint at the National Consumer Commission of SA . Telkom has handed me over due to non payment of my telephone line that I have nominated to be transferred to my new application our estate in Maruleng Limpopo and in conjunction of a...

Centurylink/Direct TV / billing cycle change resulting in overcharging.

foresth on Sep 6, 2017
In July my Centurylink bill went up by $73.60 over its normal amount. I called and was told that it was because they were trying to get the billing cycles to match and that I would receive that amount discounted off my next bill. I asked for a confirmation # for that and received...

Windstream Communications / telephone system down since 9/1 now 9/5

Becky Bowie on Sep 5, 2017
9/1 phones out 9/2 several calls trying to get phone service restored 706-379-2186 No phone, no dial tone. 87 year old with diabetes living alone with no access to 911 or anyone for that matter and she does not drive! 2 houses on the same street have windstream and their phone service was up...

Telkom SA SOC / complaint about an application for contract submitted 7 days ago still not attended to

yolivele on Sep 5, 2017
Good Day My name is Yoliswa Velebayi, I made an application for cell phone contract at Menlyn park, the store in ground floor next to game, I went there sunday the 26th Aug, today is the 5th of September, I call and told the application was submitted but the person who is suppose to review...
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