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Landline & Home Phone Providers Complaints

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Telkom / Landline and adsl installation

El
Elmunde Jooste on Feb 26, 2017
I applied for a new adsl and landline at my nearest telkom store located at carnival mall, which was the unlimited plan for r999 per month, i applied for this service on the first week of january 2017, telkom requested of me to pay a 700 rand installation fee to install the desired...

Telkom SA SOC / Landline cancellation

Mo
Monique Tanya Malander on Feb 26, 2017
I send trough my cancellation forms the 11th of November 2016 already to please cancel our Telkom landline of R206 pm as we had moved to a new location and was no longer going to need the line. I send an email to servcancellation@telkom.co.za, then 1st of December again. Then phoned 7 times to...

Telkom SA SOC / No telephone line and internet since 12 Feb 2017

Ze
Zelda Immelman on Feb 24, 2017
After the thunderstorm (11 Feb17) the telephone line and internet was "DEAD" . I reported (12Feb 17) it on you app. Ref number: 10CNK120217. On the Monday 13 Feb 17 they send me an sms telling me the problem has been resolved. Which was not the case. They closed the case and I had to re...

Etisalat / Etisalat lied big time and failed customer services

Vd
VDang on Feb 22, 2017
I hope this message will reach to etisalat CEO from your help. My full name is Vo Dang Tung and my etisalat account number is 025547897. Mobile is 0501590190 The reason i am writing this email to you is to help me to raised my voice to top Etisalat CEO The issue is my connection apply for...

Telkom SA SOC / Cancellation of telkom line

Re
rehanaminty on Feb 22, 2017
Dear Sir/Madam I filled in a request on 1 September 2016 at the Benoni offices to cancel my line 011-425 2257. To date the line hasn't been cancelled and as a result I cannot pay the outstanding amount due. Telkom has been charging me rental on a monthly basis and despite me calling 10210 and...

Telkom SA SOC / Cancellation not processed - handed over to debt collectors

Yo
YolandieR on Feb 22, 2017
I have just copied the email I sent to Telkom regarding my cancellation which was submitted on the 23rd of September. There is a dispute on my account which according to the manager will be sorted within 72 hours and the debt written back. But I was handed over and now being hounded for...

Telkom SA SOC / Telkom fault repair service - adsl

Ju
Julian Popple on Feb 21, 2017
Copy of letter sent to Telkom CEO Mr Sipho Maseko: Dear Mr Maseko Complaint: Tel No. 021 9762608 – Mrs M Popple I am writing in desperation hoping that you will listen to my grievance with the service provided by Telkom. Here are the facts: • Around the 6th Feb I called to log a fault...

Telkom SA SOC / Service not cancelled even after told it was not requested and being charged to incorrect person

Jo
Jody Greeff on Feb 21, 2017
Telkom SA SOCGood Day Telkom sent an email on the 12/09/2016 that the would activate the ADSL line I requested by the 13/09/2016. When it was installed I asked the Telkom consultant via telephone for my current phone number because I wanted to my line moved to Afrihost. The number I was given was incorrect...

Telkom SA SOC / Telkom line & adsl line not working

Fr
I want to know where i can lay an complaint? I have reported my dead telephone line and ADSL line the 1/02/2017, on the 3/02/2017 a technician pitched at my place trying to fix the line with no success. I was told by the technician that there are suppose to be 8 lines on our service line...

Telkom SA / phone and adsl service

Th
Thomas O L Jones on Feb 20, 2017
I have had an outage for over 8 days now. I have escalated the problem in Telkom to no avail. Telkom will not let me call their technician or speak to a manager. I do not know what else I can do to resolved the issue. This also comes on the back of a technical issue that took Telkom from...

Telkom / Incomplete repair

Ja
Jan Strydom on Feb 19, 2017
Phoned Telkom 7 times and non of their phone consultants could help me, repair the slow speed of my line. Every time I was told that the line will run at normal speed in a few minutes time. On the 8 time I was provided with a fault login, the tech came out the day after, he couldn't fix it...

Telkom / Unlawful contract for directory listing for (R365/month) landline added to adsl line without consent or signing for contract

Sa
Sari Jacobs on Feb 18, 2017
I changed my post paid Telkom landline to ADSL for Data purposes in Oct 2016. According to Telkom I would then pay for landline rental and the ADSL /month only. Now however there has been added a Contract for R365/month since December 2017 that I have to pay. I then was informed that it...

Telkom SA SOC / Landline relocation

Ra
Rasheelj on Feb 17, 2017
I have requested to relocate my telkom landline ( Via website ) to my new premises in Pinetown but did not get any response. No technicians called so I called them instead and requested to relocate the landline ( 6th Feb 2017 ). I was then told a technician will come through on the 8th of...

Telkom SA SOC / Contract cancellation issues

So
So Sad and Unhappy on Feb 16, 2017
I am so discusted with Telkom, we are trying for over two months to cancell our contract with no joy from Telkom or the rep we are working with, he knows nothing about customer service or customer feedback. Jason Hansen from the Tygervalley branch is a useless customer rep, and i wonder...

Telkom SA SOC / Unresolved voice landline issue

Re
Resit Asiroglu on Feb 14, 2017
Fault 472CRZ070217 was closed before the 2nd team of technicians got to my house yesterday. This is the 2nd time in 3 weeks that my landline telephone service has gone down. The issue is still not resolved as I don’t have a functioning landline, which means I can’t make phone calls and...

Telkom SA SOC / Repeated failure to take action as promised

Da
David.Harrison on Feb 14, 2017
On 28 Sept 2016, we applied to transfer our ADSL line from Telkom to the holding pool, to enable the line to be migrated to MWeb (as MWeb's equivalent service is R120 pm cheaper). We submitted the form (twice) by email to servcancellation@telkom.co.za, together with my ID document a...

Telkom / Poor service

Pa
Paul Cryer on Feb 10, 2017
1. I reported a fault on the 4/2/17 and stipulated that I had a sick wife in hospital (in ICU) and that the matter of repairing our ADSL internet connection was urgent, not only to communicate with relatives but also transfer medical files. 2. Nothing had happened by the 8/2 although a...

Telkom SA SOC / Telkom upgrade of line and no wi-fi for weeks

Re
Rene du Plessis on Feb 10, 2017
We reported a fault with our line and Wi-Fi on 02/02/2017. A fault call was logged. When we followed up to find out as to when the Technician was coming out, we were informed that the technician was coming the following Monday. Needless to say - no one came. When we called to follow up...

Century Link / Internet service

Hd
HD1975CO on Feb 7, 2017
Century Link promised--in writing--a monthly rate for Internet service and then charged me double. When I called to get it sorted out they hung up on me numerous times. Then they began transferring me from one Rep to another...finally I spoke with someone in their Escalations Department...

Telkom SA SOC / No customer service / cancellation of line

Ma
manip on Feb 6, 2017
The problem started as i recently moved to middelburg from pta. I was told that a technician will come to my new residence in middelburg and install the line. You are not given a time when the technician shall come but rather an sms is sent that one must be available from 7:30 - 16:00. After...
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