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Landline & Home Phone Providers Complaints

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Telkom SA SOC / Adsl line installation

Charlotte1990 on Feb 22, 2018
Telkom have the worst service ever, I have been waiting since last year December for a adsl line to be installed. I received this e-mail from them on the 5th of December: "Hi, Charlotte Thank you! This email serves to confirm that your online order has been placed - a credit vetting...

Vodacom / tower down in strydenburg area

Philip Botha on Feb 19, 2018
Good day we stay on a farm and have no vodacom signal for about a month now. We have a booster in the house but still no calls in or out goining from cellphones were we usually have full signal. All business are done on cellphone so we are really struggling at the moment. Can you please...

Telkom SA SOC / fault report 12 february 2018

Benjamin Stephanus Deysel on Feb 18, 2018
I would like to request a urgent inquiries regarding our telephone line. We report this fault on the 12 Feb 2018. We operate as a Guesthouse and it is very difficult without the use of our landline. We lose a lot of business and therefore can not use our credit card machine for the Guest...

Suddenlink Communications / customer service

G Simmons on Feb 16, 2018
2/16/2018 (Courtney, Justin? and the chat line) since approximately 10:00-11:00 am)I have been on the phone with the VIPperks for customers. After speaking with several people about my rising monthly bill I was told to call the VIP perks number for customer giveaways. What a joke, the...

Telkom SA SOC / complaint about non service delivery for a business – embassy for that matter

Media office on Feb 15, 2018
The embassy of the arab republic of egypt - press & information office presents its compliments to telkom - south africa and would like to officially request for the 2nd time that telkom sends out a technician to assist with the call catcher service (waiting call, callanser, and...

Telkom SA SOC / telkom line

Ezras on Feb 15, 2018
Business telkom line, close to Durban CPD area - business contract. Open fault in October 2017, first technician to show up was in the first week of February 2018. Guy said he is going to test the line outside at a building, never returned, just closed the fault. Had to open a new fault a...

Telkom SA SOC / poor service

Clyde Fountain on Feb 14, 2018
Been requesting Telkom to repair my phone since 18 January. The fault number140cnk190118. 0317028995 id non existing service only replies via sms. That does not help me one bit. They should privatise this and fire the individuals not doing there work. I applied for optic fibre 3 time...

Telkom SA SOC / telkom non existent service

Elma Vermeulen on Feb 14, 2018
After my telephone and internet line just went of without any reason for a few times in January it went of on the 2nd of February and up to date they just did nothing!!! I phone, left complaints, sent messages on Facebook. Last reply I got is: the dispatch team will follow up. I work from home...

Telkom SA SOC / poor customer care

Nisaa Fashion on Feb 14, 2018
Good Day I have a landline service with Telkom and recently there has been a problem with the line, I have called in to the customer care department several times and it has been of no help at all, they say they will send out technicians but they don't they just continue to send reference...

Du / talk, surf and watch - extra poor service

Paulus1966 on Feb 13, 2018
du account number 1.36358065 - du is in breach of contract for not delivering the service I have signed up for. despite me raising many complaints they choose to ignore my complaints. I have signed for the home data service and the network speed is far below on what I have contracted for...

Telkom SA SOC / telkom service

takoo on Feb 13, 2018
I have moved premises november 2017 and contacted telkom around oct 2017 to move my adsl services to the new address. When contacting telkom we were told technicians were dispactched in nov/dec. After numerous calls and given a ref no we are still awaiting for a service to be rendered that...

AT&T / at&t employees / are: getting bills for disconnected service

maidenme on Feb 12, 2018
Re: account # 773-774-8329-570-2 2/12/2018 Dear Service Manager - (Sheree at the "South Office" would not provide me with the name of anyone higher up to whom to send this letter. She told me to put my complaint "online". She also said that she could not locate "Miss Brown" in the Chicago...

Philippine Long Distance Telephone [PLDT] / expired lazada discount vouchers / soa can't be printed

Diane Aspiras on Feb 9, 2018
Philippine Long Distance Telephone [PLDT]I received Lazada discount vouchers with an expiration date of 31 March 2018. I tried using it 16 January 2018 but according to Lazada vouchers were already expired and was advice to contact PLDT to clarify the agreement made between the two companies. I sent my complain via facebook thru a...

iTalk / service customer service bullying

Nothing. on Feb 9, 2018
iTalk .00 you cut my service off without any notification at all.I feel like I'm being bullied endless messages with demands of money ranging from £20 to £157???I wake to find another 3 letters I have wasted hours explained the situation at first they had no recollection of my payments have no idea...

Frontier Communications / charges dish charges on my frontier bill

Chuck Polakoff on Feb 8, 2018
I just received my monthly invoice and my bundled Dish network services was increased by $5 per month without any notification. I spoke to Frontier and they advised me that Dish billing questions go to Dish and Dish notified me that billing questions go to Frontier and kept passing me back...

Telkom SA SOC / 2 months without telephone and fibre service

Elize Jaquire on Feb 8, 2018
I reported both my telehone lines on 28 Dec 2017. The following ref numbers were given: 112CTZ281217; 155CTK281217. Three technicians visited my business.Looked at the line and said the fault is cable related. They will hand it over to cable division and should be fixed within 2 days. Nothing...

Telkom SA SOC / refund of credit balance

Wibus on Feb 8, 2018
Morning I locked a querrie in to 10210. They cannot help me to get my refund back. They only give me numbers to phone in Durban. No one is answering the phone there and I am waisting all my money on my cellphone to phone Telkom every time. Can you please help and assst me. The following...

Telkom SA SOC / telkom line stolen

????????????????? on Feb 7, 2018
The Telkom line to Falcon Ridge Vereeniging was stolen on 02/02/2018 and up to date we didn't receive any communication on how long this will take to fix. Do they really need more than 7 days to replace a line that was stolen????. when you phone them they just tell you "they are busy...

Singtel / very poor and unsatisfied service

Stormer42 on Feb 5, 2018
I wonder if a giant Telecom Company like Singtel can allow their staff to do anything they want to upset customer when they are unhappy to service them or receiving their complaint about their low grade services to their customer who stay with them for so long instead of doing all their...

ATT Uverse / inaccurate website wastes hours of customer time

Beelia on Feb 4, 2018
Processes are also so complicated support people simply cannot help customers Spent a lot of time today trying to figure out how to turn on call protect for my landline; the directions on the web page did not match the path in my account. I started a chat that ate up another half-hour...
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