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Landline & Home Phone Providers Complaints

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Telkom SA SOC / Incorrect cancellation and no further assistance to re-connect

Na
NandiR on May 27, 2017
I would like to express my deep grievances and utter disgust with Telkom. I will never recommend this company to anyone I know and will not make use of their services in the future. We had ADSL and line rental from from Telkom and sent in a cancellation form on 20 April 2017, clearly stating...

Telkom SA SOC / Service inefficiency and misinformation

Ga
Gail Edelstein on May 27, 2017
I had a billing query where my payment went into an incorrect account. This was ultimately transferred intothe correct account. However, I have a suspension on outgoing calls on 0215583468. Numerous irritating calls remain with complete misinformation and a disgraceful run around. Your...

Telkom SA SOC / delayed service

Je
jehovah jireh home on May 25, 2017
I am extremely disappointed with the service and the turn around time to provide a service to the customer by Telkom The following order Nos Refers: 160468247 - 466 Church Street 161747093 - 37 Royston Road 361748245 - 312 Brixham Road These orders were place in April 2017 The orders for...

STC / landline

Sa
sarfraz awan on May 25, 2017
Hi, Dear i have installed new landline connection in my house, after one week its internet services suddenly stop functioning. At modem we have all related functions are showing green lights. Below is my detail and all related information.Please guide me to proper solution so i can reconnect. STC No...

Telkom SA SOC / telkom landline

Ch
Charlene Roodman on May 25, 2017
we have has telkom for a year now. we have had problems since day one. the biggest problem and concern is that telkom cuts off my line every month BEFORE THE BILL IS DUE. this month for example my bill is due on the 5th of JUNE, but my line was suspended on the 23d of May. I paid my account...

Telkom SA SOC / paying for a service not active anymore

Re
Rene Del on May 24, 2017
I, JC de Langen (ID 6811055276087), is paying a monthly fee of R79 per month for an ADSL line which Telkom confirmed a few minutes ago is not their line... When we cancelled our landline (home number: 017 6313 009) we were informed that we will have to pay for the ADSL line still. We did...

STC / cancellation of stc fibre

Ab
Abdulla Kunhi on May 24, 2017
My landline number is 0112023409 I moved to new place and there is no dsl and fibre connection there. so there is no option for transfer my line. then i tried to cancel my connection by going different stc offices. from there they are telling to call 900. but i cannot diall 900 from the same...

Convergence Communications Jason Bales & Chris Heath California / stole money and didn't do any work

Re
readytoletthepublicknow on May 23, 2017
After writing up a lengthy contract for work they refused to come in and do the work and ended up just running off with our deposit and have stolen over $45, 000. This is an incredible scam and I hope you read this before it's too late. Chris Heath was the sales representative and runs thi...

Telkom SA SOC / bad service

I sent through cancellation letter on 24 April 2017. Called in on 10 may 2017 and my request was not even looked at. Called in today and retention department does not take calls today. My internet service is intermittent slow and unresponsive. The day I started on the package I am on now...

Telkom SA SOC / refund not received

Li
Lizelle1111 on May 22, 2017
Telkom account no 335386614. Financial account no 501938820.in november 2016 I was contacted by mobile talk with regards to a contract which included a huawei b315 router + 50gb data @ r699.00 p/m. While on the line the consultant, vanessa, confirmed router speed in my area at 21mbps. I...

Telkom SA SOC / charges for adsl line that we never applied for or used

Jo
Johannes123 on May 22, 2017
We have been charged for a ADSL line with data since 2012. When a fault came in on our telephone line we queried the line fault just to hear we also had ADSL. We never applied for such a line or data and told Telkom this. Since November 2016 we have had this dispute going on. We have been...

AT&T- Direct TV / bundle package

Ch
Charmayne THOMAS on May 19, 2017
My husband and I signed up for the bundle package (Home phone, internet & Direct TV) In January2017. The bundle was suppose to cost $89.00 a month, with a 2 year contract. 1st bill was a little low($37.19). I called. Was told the first few months the bill would be a little off, by the...

Cox Communications / phone service

Mi
Mindy Bennett on May 17, 2017
We were moving our phone service and wanted to keep the same number. I was told I had to do this list of things, which I did. We are now on the 5th appt because the Cox technician does not show up for the appt, nor is there a call to cancel said appt. This is a huge hassle to try to keep...

Telkom - Reference No: 786CTK180417. / broken/damaged telkom cable

Le
Lettie66 on May 17, 2017
To whom it may concern. Good day, Please refer to reference no: 786ctk180417. Phone number: 014 533 0045. Address: 86 wildevy ave, protea park, rustenburg. Account holder: d. R. L. Frost. I reported a broken/damaged telkom cable almost a month ago. I have since made 6 phone calls to the...

Telkom / service cancellation. no response from email servcancellation@telkom.co.za

In
Ingrid E Eggers on May 16, 2017
I would like my telkom line 0128072519 to be cancelled as I move and do not live there anymore. I completed the Service Cancellation form and faxed it to 088 031 363 3505 on the 18/01/2017 - no response. Emailed the form on the following dates: 22/03/2017 and 08/05/2017 and 13/05/2017, but...

Telkom SA SOC / wi-fi lte data usage/information unavailability

Je
Jehanne Jansen on May 13, 2017
We have been having problems with our wi-fi LTE since we bought it. Last year, the data finished very quickly, quite early in the month. When we complained to a Telkom techcical consultant, he said he himself had the same problem, that the system was updating itself using our data and that...

STC / about our bill payment statement

Mr
Mr. Saleem on May 13, 2017
we are asking for our bill payment statement since one year we want to clarify our accounts. and we asked your people if we can pay part of the bill cuz you people are not willing to give our payment statement they said we can. So did we, and later on they cut our line again we called to...

Telkom SA / add on's cancellation to my telephone service

St
StuartK on May 11, 2017
On the 24 October 2016 I cancelled two add on' s to my local telephone service under ref numbers CT0011261193 and CT001261166 ... numerous e-mails and telephone calls and Telkom passing credits to my service and me paying my actual usage ... these issues are still not cancelled and a...

Telkom SA SOC / unethical behaviour

Ma
Mariola Kirova on May 4, 2017
Re: Account No. 147342880001 Good day! A month ago I had a telephone call from the Call Center of Telkom. The lady offered me to change our internet speed from 20 mbps to 40 mbps. Before I agreed to do that I asked her about the price. She told me that if I cut off from my account the...

Expert Technology Solutions / Management of alberton city shop

Ml
Mlv05 on May 4, 2017
I would like to lay a complaint about your alberton city branch as well as the management. We purchased LTE products on behalf of our clients, firstly it took almost 6 weeks for approval (one excuse after the other ), secondly their after sales is absolutely shocking! We have emailed...
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