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Internet Providers Complaints

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Vodacom / Unhelpful customer services

MadeleinR on Feb 18, 2018
I have 4 contracts with Vodacom. On Friday, 9 Feb, I try to buy data for my dongle on the app and website without success. I called Vodacom on Monday, 12 Feb. The lady insisted my app is out of date and finally understand after 20 min that the app is unistalled and re-installed and even...

Optimum / seeking help

jennyandrec on Feb 17, 2018
I am so dissapointed with Optimum. They are charging me for the full price of a modem and a monthly service for it that they never provided me with. I wanted to cancel my services immidiatly when I had to speak with Jessica from Corporate, a very rude assistant that incredibly works for...

Cox Communications / customer service

Brian Pullin on Feb 13, 2018
Here's my complaint as posted on the bbb site: do not use cox communications: as a former long time customer, I sold my house and turned in all equipment. Unknown to me, cox install a phone box in the garage so after the sale I started receiving collection notices having turned in...

Cox Communications / internet service

MikeReed on Feb 13, 2018
Our Cox Communications internet service has been out since 6AM on Monday Feb 5, 2018. Account number: 8501140466605 Called in for support on Monday Feb 5 and was told a tech would come on Tuesday, the 6th. Tech could not resolve the issue. Was told others in the neighborhood were having the...

Suddenlink Communications / internet

Garcia875 on Feb 10, 2018
In the tri-state area of Bullhead City Laughlin needles do not waste your time with Suddenlink internet service for the lack of a better word sucks within the past 5 days that's a hundred and twenty hours we have only had 7 hours of internet service we called for service man to come in he...

Bell Canada / Technician

Bellcustomer on Feb 10, 2018
Bell CanadaOn February 2, 2018 a professional technician from Bell was assigned to repair my residential cable issues between 1-5 PM. Bell sent a message informing me of that the technician was on his way via text message, a photo and a name of the technician was also provided. I thought this was a...

Suddenlink Communications / tv/internet/phone

billyboy1 on Feb 9, 2018
I have been a subscriber to Suddenlink for a number of years. During this time I have had a series of price increases despite the fact that the service has continued to decline. When I call Suddenlink to report the issue the tech service is so poor and un-informed. Suddenlink often...

Cox Communications / business internet

Tom Ligare on Feb 9, 2018
This complaint goes back to May of 2017. I was subleasing an office space and needed to move by the owner since they had a tenant that needed my space. I had to cancel my internet service with Cox which was the only choice on the form that I had. I wanted to suspend the service until I...

Cox Communications / unlimited internet data usage plan

Rusty87 on Feb 5, 2018
21 years ago I signed up for the COX Communications package, part of which was an unlimited internet service. Over time I have canceled all services not needed like Digital Phone and Cable TV. I have continued with the internet service for so long because of the "Unlimited " aspect of the...

Netflix / incomplete seasons

spnz on Feb 3, 2018
Feb 2018 Having most of MadMen (season 1-6) on Netflix, I find that they only have the first 7 episodes of season 7. I rang to ask what happened - and the customer service person was really rude. She kept trying to explain that it was likely a licensing issue. She kept trying to explain -...

Afrihost / customer service and service delivery failure

Scheedee on Feb 3, 2018
22 Jan 2018... I chose Afrihost as they assured me that I would receive hassle free and prompt transfer of ISP service to them from previous ISP... and when I switched from Telkom ADSL Landline to VUMATEL Fiber. They stated getting online was ONLY dependent on how soon VUMATEL installed...

Suddenlink Communications / internet/ customer service

heidi kuruvilla on Feb 2, 2018
I called to ask questions about downgrading my internet on 02/02/2018. I looked online to see if I qualified for any other promotions. While I was looking at the screen It showed me that I could pay 49.99 instead of the 90 I had been paying. I explained that to the Rep I talked to named...

Singtel / fibre broadband installation

Mathews J on Feb 2, 2018
To who it may concern I complaining regarding the poor service for the installation of my home fibre broadband. Till today nothing has been done for the installation of my fibre broadband. On the 13 Jan i went down to subscribe to Singtel Exeter branch and was served by Mr Rayson ...

Philippine Long Distance Telephone [PLDT] / activation of service (migration from dsl to fibr)

Dennis COMIA on Feb 1, 2018
Im on the process of upgrading my plan from DSL to Fibr, the installation happened 2 weeks ago (January 19, 2018) but it's not activated yet. The worse! They already deactivated my DSL since wednesday (January 24, 2017) and now we have no internet for more than a week! Ive called EVERYDAY...

Telkom SA SOC / adsl line

Realdi Van Rooyen on Feb 1, 2018
I reported a fault on my landline (internet) on the 18th of January. It has been 2 weeks today, and i have not had 1 phone call, sms or email, as to what is going on. I phone every second day, and each time i get the same response: Your fault is with the technician. On the 29th the...

Singtel / poor signal on wifi (new modem) and landline not fixed after 2 weeks.

reginawoo on Feb 1, 2018
Please refer my new contract signed and installed on account : 70602936; I was given a land line number : 69350720 since the installation date on 20/1/2018. The Land line has been 2 weeks and it does not activated yet. I was trying to call 1688 / 1606 and calls has been passed me around on...

Telkom SA SOC / internet down!

Vasie on Jan 29, 2018
Ref 338010 226211 We having having problems with the internet/ADSL line since 12/01/2018 Numerous calls to the Telkom care have only resulted in one response"we are still looking for a technician to assign to the job" This seems to be a common problem with the service provider. As a paying...

Omegle / my computer/network has been banned for possible bad behaviour

Amylia Hmdn on Jan 28, 2018
OmegleIncident Date: 29/01/2018 Hi I've been using omegle for years, recently when I was bored, I straight up switch on my laptop and open omegle website but I dont know why when I go to omegle websites it saying on the page that my network/computer has been banned for possible bad behaviour. Im using...

Andrew Bird / dna sample

Andrew P Bird on Jan 27, 2018
My DNA kit number was activated 3 weeks ago on 6th January 2018 and is MH-A35S7G. My client number is 779285681. I am writing as it is 3 weeks since I sent my DNA sample and as yet according to your records it still has not arrived. I emailed you with regarding this matter on 19th January...

MWEB.co.za / quick to sell router, waiting for adsl for more than 2 months

Henry777 on Jan 25, 2018
Mweb was Quick to sell a router, to me in Dec and committed to arrange ADSL installation within 10 working days. I have called the customer service line since early Jan. The agents promised to call me back but I have heard nothing from them despite these promises to call me. I still have...
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