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Internet Providers Complaints

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CenturyLink / internet

Tamara Lovan on Aug 20, 2018

I set up CenturyLink phone and 10 mbps Internet service in March of 2016. Since then we've actually gotten about .5 to 1 mbps. Our best speeds averaged a few minutes here or there (very rarely) when we'd sporadically jump up to 3 mbps. We've called technical support at least a dozen time...

Telkom SA SOC / telkom account

Niekie on Aug 20, 2018

I am writing to you to raise an issue about: The issue that I have experienced was: We had a adsl account with a 10 meg speed line where after fiber was installed and we asked to transfer the adsl to fiber on the same contract on the 10 meg line. They incorrectly installed fiber on the 100...

Direcpath / internet

valph on Aug 20, 2018

I'm being ripped off for an internet connection that I can't even use. In January I called about my issues, and I was told they were looking into the problem. I call at the beginning of August when the problem becomes too much (lagging for over 72 hours as of now). I was told to call back...

Cogeco / internet service

new to grimsby on Aug 19, 2018

I had been a long term customer, 10-15 years and did not want to switch to Bell for my internet. Since May 2018, Cogeco has been unable to respond to its customers in any satisfactory manner. Whether it be repeated outages and long waits for service, the sheer length of time one had to...

Cox Communications / home life security

Malcolm faber on Aug 16, 2018

Beware of Cox homeLife security. This security doesn't work and gives a false since of security. We paid 1, 300.00 for 6 security camera's that don't work most of the time and never record. Over 7 technicians have been out to my home and not one can fix my problems. The last technician...

Web Africa Networks / incorrect billing and refusal to fix account without payment

HS Greyling on Aug 15, 2018

I am a re-seller for Webafrica in regards to providing internet services and fibre and have client accounts linked to my profile. I requested cancellation of one of the client accounts but webafrica proceeded to cancel two additional account that was not to be cancelled. They then charged...

internet service not working for 10 days now / internet service 10meg fibre

deenanaidoo on Aug 14, 2018

Fault 41cnk050818 reported in 05/8/18 today 14/8 still no response or ack of fault. No internet for 10 days now. 2nd complaint. i applied for a ne 36 month 40 meg fibre service in my name D. Naidoo but my wife existing 10meg ADSL service was migrated to fibre ever since we had many many...

Suddenlink Communications / internet

Amber Terpening on Aug 13, 2018

For almost 2 years, I have had nothing but problems with this company. I decided to start logging how many times the internet has gone down and, since May 24, 2018, my internet has gone down 338 times. That is just small example of what I have been dealing with. This is a terrible company...

Optimum / cable/internet

DTG1 on Aug 13, 2018

Switch to basic service as I needed just the internet for my CT alarm system after I moved to FL and put my CT house on the market. Billing was about $29. Bill went up this month to $229. Called as soon as I got bill and was told the $29 was only a season price and billing automatically...

CenturyLink / internet connection

Byron Bell on Aug 12, 2018

CenturyLinkAccount reference: Byron Bell 917 Prospect PL Manitou Springs, CO 80829 Internet Line: 719-685-9364 Call back number: 719-238-3824 This letter is to inform CenturyLink about my Internet service failures at my home location. Since March 2018 at my connection @719-685-9364 has been...

Hughesnet Gen5 / internet service

Lynda Stafford on Aug 11, 2018

I've had Hughesnet Gen 5 since March of 2018! It was supposed to be fast and for the first 30 days it was, and since then it has been getting slower and slower and buffers so bad I can't even watch videos at all!!! We only use two devices an iPhone and an iPad mini, we can't both use our...

Maxis Communications / tax invoices

David Tay on Aug 10, 2018

Please stop sending me tax invoices, I have long terminated your service. I have also paid all outstanding amount during my termination. This is the account number for your further investigation: 1820477717 I believed those outstanding amount was accumulated from many past invoices with...

Cox Communications / internet service/bill

hullaby on Aug 10, 2018

I was caught up on my bill on 7/18 and then started having problemsbwith service last week. I Had no service in the bedrooms. My bill was $70 something and i tried to reboot and still could not restore services. I called back a few days later and the bill jumped to $198 something. At that...

Cogeco / piss poor quality and customer service

Denny T on Aug 10, 2018

What a nightmare! From the faulty installation job that took 4 months to correct, the 1 hour wait times several days a week to try to speak with someone, anyone, and finally trying to disconnect our service because we basically paid for 9 months and got 3 months of actual properly working...

Optimum (Altice) / service

GT123 on Aug 10, 2018

Service outage. They keep blaming the power company. Power was restored 18 hours ago. All chats go to "Virtual Chat" only and they never give you access to a person. All calls go to "Call Bot" and they say that due to the volume of calls, they cannot transfer you to a representative. AND...

Frontier Communications Corporation / one seems to know what they are doing about us getting hooked up

George Arnold on Aug 9, 2018

Been trying to get hooked up with internet at new home since July 2 - Moved from old home on July 2 into new one - Frontier is trying to bill me for my old address and I did not even live there - but they have not hooked me up at new address because they say former owner never cancelled...

WB21 / unethical behaviours:money stolen and account deactivated thereafter

Yokaana Kigozi on Aug 9, 2018

I recently transferred a sum of $4070 from WB21 to Xapo. I contacted WB21 to effect transaction and provide proof thereof to me as a client after wards. I have huge problem with WB21, the money was held more than 2 months and counting without any substantial proof of payment requested by...

Frontier Communications / installation

mr. POd on Aug 9, 2018

Can you believe I'm not even installed yet and have complaints already??? TWICE Frontier Communicatons in Tampa FL has stood me up for installation. I was given the installation info by them! I didn't make it up. You'd think they want customers! Guess not! WHO can fix this? Is anyone realy...

CenturyLink / unethical business

LVTnone on Aug 9, 2018

Received a bill in Jun 2018 that showed a credit balance of $250.78. The next month, I received a bill for $256.00. After calling their "customer support" three times and being disconnected after 20 minutes each time, I had to stay on the phone for 57 minutes and was transferred through...

Aramex International / lost package!!!

Aja8888 on Aug 9, 2018

Shipment( 31592965574 ) under Alaa Alshammari name from Jollychic to Riyadh, Saudi Arabia . The delivery guy refused to deliver my package to my doorstep and was impolite with a very unprofessional attitude!! Hanged the phone and left without giving me my package!!! I reported this Issue...