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OptumRx / 90 day script in store vs mail order debacle

Julie Hicks Austin on Apr 26, 2017
Scenario (wife calling on husbands behalf) I called optum Rx on 4/21 (Friday) and inquired about filling a 90 day script in-store vs mail order. I was told that "YES it could be filled in store", called the pharmacy to verify that they would fill it a 90 day script as well. Dropped off the...

United Healthcare / flexible spending accounts

Steve Vasquez on Apr 25, 2017
If you are reading this before you sign up for united health care flexible spending account your lucky. if not, you already know this is a scam.I had an account about four years ago. dates and names are clouded after that much time but everything I'm saying is true.At my job, I had them...

Genova Diagnostics (GDX) / laboratory testing

Nick Kahl on Apr 24, 2017
In the last half of 2016 I had a few Genova tests done through my doctor's office. Similar to other complaints, I had one price outlined up front with the doctor. It is 8 months later and I am still getting bills and overdue notices because Genova insists on billing my insurance exorbitant...

Elmhurst Hospital Center / I stayed at the hospital for 9 hours and came back home with out getting checked out or any medication.

Aklima khatun on Apr 21, 2017
I had extreme abdominal pain at night. So I went to the hospital to get checked out at 9:30pm. My husband and I stayed at the hospital for 9 whole hours. But I came back home at 5am without getting any sort of medication. None of the doctors or nurses seem to pay any sort of attention to...

PayFlex / customer service it department

Dinky111 on Apr 21, 2017
WOW, PayFlex is absolutely the worst FSA/HSA company out there. I'm having access issues to my online account, to where I need to request for a new username/password, and there's no way for the customer reps to track the ticket, follow up, escalate, or even talk to IT about this. All they...

Farm Bureau Insurance of Tennessee / insurance claim for theft

Cathy Stinnett on Apr 21, 2017
My garage was broken into on October 20, 2016 while I was out of town. I have had insurance with Farm Bureau for 22 years which included 2 homes and 2 vehicles. It took me a little while to submit the property loss forms due to personal/marital problems. I submitted them in January. In the...

Aflac / my disability ck

Msinndependent1606 on Apr 20, 2017
I have been a loyal customer with Aflac since 2004 with three policies that I pay for each pay period. I recently fell ill and had file disabilty claim with Aflac for the very first time ever. I received one disability ck. I put in for continuance of disability everything summoned properly...

Humana / clinical pharmacy review-impossible to get information

cmaltas on Apr 19, 2017
As of today 4/19/2017 I have spent more than four hours speaking with a variety of people in different departments to try and understand why a Tier Reduction Request was denied and what to do about it, since the letter was rather vague. It should be a simple question to answer: exactly...

Discovery Health Medical Aid / discovery vitality

MariusM on Apr 18, 2017
I have used my TomTom sports watch for exercising and if you exercise for more than 30 minutes with an average heart rate of over 80% of your age you must get awarded with 300 points which at the end will pay for your gym fees if your goal was reached. In this case 900 points. Vitality have not...

United Healthcare / changes in formulary with no notice

Terry Daly Commean on Apr 16, 2017
I tried to refill my lantus insulin on a friday morning. I was told that as of April 1st, the formulary was changed and that lantus was no longer on their "approved" list and that I had to change to Levimir. I have had many problems with other insulins and allergic reactions to Humalog...

United Healthcare / aarp unitedhealthcare medicare advantage hmo

jacknmehoff on Apr 14, 2017
United Healthcare denied 4 claims because they claimed my chiropractor was out-of-network. When I showed them he was listed in their provider directory, they sent me a letter saying they would pay the claims. They later denied the same 4 claims again. I had to pay the Dr and refused to pay any more premiums to them. They turned over for collection.

American Benefit Services Inc / fsa

Christy O'Donnell on Apr 13, 2017
Last year I submitted some charges they denied but paid for. They told me because they were from a previous year they could not pay. I didn't know this because I had previously had a HSA card and they didn't mind. After having 600$ frozen on my card I tried to pay them back but because I...

LabCorp / Dirty Site and having their employees doing all types jobs.

ruizar95 on Apr 12, 2017
Date of Visit 4/12/2017 Just visited the Labcorp office below. LABCORP 2360 ROUTE 33 UNIT A104 ROBBINSVILLE, NJ 08691 Was there at 9AM did not get out until 10:35. Proper management needed. The office and the bathrooms are dirty and need to be cleaned. Employees there are doing multiple...

FlyDubai / lost of luggage and stolen item from other luggage

Rana Zeshan on Apr 11, 2017
FlyDubaidear Team, Last friday 08-04-2017 i had a connecting flight from Faisalabad(Pakistan) to Dubai and Dubai to Jeddah(KSA). My stay in Dubai was only 20 minutes and my next flight FZ831 was ready for Jeddah. I reached jeddah and didn't recieve my both luggages. Very next day on 09-04-2017 i went to...

United Healthcare / website accuracy

AnnetteQ on Apr 10, 2017
UHC just switched the website, the numbers carried over are inaccurate. Despite a call and an email they cannot explain why I cannot see individual dependent figures. They brought over the account holder figures. You click on the downdrop on homescreen and switch to a dependent and the...

Express Scripts / prescription home delivery

Chris Bahr on Apr 10, 2017
Recently, my health insurance plan changed and we were forced to use Express Scripts Home Delivery as our Pharmacist. The alternative option would be to pay full price for our medication at the local pharmacy. We were told on the Express Scripts website that they contact the doctor and then...

United Healthcare / Not receiving my healthcare credit

michael42766 on Apr 7, 2017
case number 02925926 In November of 2016 I completed the Health Provider Screening Form and faxed it over. I was then sent a message on 11-17-16 "Your form was rejected due to missing or incomplete information. The value for "TC/HDL Ratio" is listed as "N/A." An actual value must be written...

Spectramed Medical Scheme / Reinstatement of membership

Jolene van Rooyen on Apr 7, 2017
We have been members of Spectramed Medical Aid for more than 10 years - on the Azure option. When my mother-in-law unexpectedly passed away the day before Christmas 2016, we forgot to make payment for membership beginning of January 2017. We have been 'resigned' from membership...

Massachusetts Health Connector / Fraud on my refund check - information needed

smmana on Apr 6, 2017
I was issued a refund check last December. Never received. I called Health connector to notify them of the misplaced check in January. They told me they will send me a new one and that it will take up to 90 days. I waited. Called again today (04-06-17) and was informed that the new check...

Cvs Caremark / Prescription coverage scam

Ganjed on Apr 6, 2017
CVS Caremark tried this prescription scam on me. I originally had a 90 day prescription at my local pharmacy and they said I had to have 30 day to get insurance to cover it. So I went back to my doctor at MY cost to move it to 30 days. Now yesterday I tried to get my prescription and I wa...
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