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Flooring Installation Complaints

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Luna Flooring / Installation - NO SHOW!!!

Disatisfied LunaCustomer on Jul 20, 2017
On 6/24/2017, I signed an agreement with Luna to install Armstrong hardwood floors on two stairways, hallways & stair landings in my home. Luna scheduled the installation for July 6th. On 7/6, the Contractor arrived but did not have all of the materials to complete the job. The contractor...

Empire Today / installation issues and unethical behavior

Su Q Sez on Jul 17, 2017
June 26 product ordered, down payment made. install date assigned for 14 days later. One day job. Living room, hallway, kitchen and dining area 587 sq ft LVP installation along with new baseboards that I paid for. Never received a copy of my contract. Installer called on July 10 he had one...

Luna Flooring / refunding for carpeting already removed

willa41mx on Jul 10, 2017
June 26, 2017 Job numbers GX10798-4975962 and CX21435-4975961: I had my upstairs apartment completely redone, Laminate in the kitchen and living room, Carpet on Stairs and Bedroom. When the workers came, they stated I had to pay first... I found this odd so I called the customer service...

Home Depot / tile floor installation

RonT1234 on Jul 10, 2017
On June 20th I request measurement and quote for tile floor installation. Received measurement and quote on June 23rd. I've been unable to have anyone at my Home Depot store #481 Oro Valley Az tell me when my installation is scheduled. 18 days is Poor customer service, however I have received my...

Standard Pacific Homes / CalAtlantic Homes / water saturation (floor, guest bedroom).

MWJones on Jul 7, 2017
Hello, My name is Michael Jones, I live at 32167 Wenlock Loop, Wesley Chapel, Florida, 33543 (Windsor Community). Problem: Saturated carpeted floor. Unknown origin of saturated floor. Floor is carpeted, so can not tell if water is originating from a busted pipe in wall (does not seem...

Empire Today / lvp

Bhastings on Jul 6, 2017
My name is Barbara. I was scheduled for LVP installation on 7/3. My fiancé and I spent the weekend preparing by moving things out of three bedroom closets, off shelves, etc. When the installer arrived, he said he wouldn't be able to take up and dispose of the carpet because it smelled of cat...

ScS / dangerously fitted carpet

DENIM13 on Jul 6, 2017
I made several visits to your Milton Keynes store and took advice from Lorna regarding what I was looking for and on her recommendation I ordered Carpet, Underlay, Gripper Bars and Door bars. The carpet was fitted 26.6.17. I called into the store on 29.6.17 and they arranged for the fitter...

Forest River / 26XLT

linssi001 on Jul 6, 2017
We have had so many issues with our first year things leaking, breaking and not working properly. We took them all back to the dealer and they were "FIXED". The floor came completely out and broke on a trip now the slider is broken now will cost us about 5000 to fix when the trailer is not...

Circle K Stores / attendant lack of customer service

Rhonda Henry on Jul 5, 2017
On Monday July 3, 2017 around 3:35p I went to the Edgewood and Commawealth Ave store, to purchase gas an a icee, the attendant said I had the wrong cup, lhave purchased an Icee from that store in the same Polar cup with no.Shes was very rude I informed her there was no information stating...

Express Flooring / carpet installation

Tommy Kr on Jul 3, 2017
Warning: Avoid this Company! Jerry Lederer, Henry Jaffe, and Richard Duran Scam artists who prey on the old and the weak. I Worked for them for 6 Months in Phoenix from Sept 2016 - Feb 2017, the general sales pitch is to find Seniors and Bill them as much as possible to Maximize...

Snap Fitness / air conditioner is always turned off for 12 hours straight !

mohamededrise on Jul 3, 2017
Snap FitnessI am a member at one of your gyms located at Egypt. Please I have a complain regarding the air conditioner as the gym turns off the air conditioner from 12 at night till 12 in the morning ( 12 hours !) The temperature this days in Cairo Egypt varies from 39c to 42c ! Its so difficult to...

Empire Today / inability to contact anyone

Kathy Kelly on Jun 29, 2017
I had a sales rep come to my house and after much deliberation decided to go with over $7, 000 worth of new flooring. He confirmed the date they would be there. We removed all the furniture and had my husband stay home to be on site. I called to confirm the day before. The day OF...

Empire Today / carpet installation

SharonCR on Jun 26, 2017
My name is Sharon, Job # X088619-4887528. After getting quotes from several companies, I decided to go with Empire to install carpet in three bedrooms, as well as hardwood the the closet of the master bedroom. The installation was scheduled for Friday, April 29th. The installer arrived at...

Dollar Tree / no air conditioning

Norco on Jun 19, 2017
The air conditioner doesn't work. It's at least 90 degrees in this store. I have been in several times and always the same. Way too hot to shop. Also the lights keep turning off. I was in the ladies room and the lights went out. Pitch black in there and I ran into the trash can trying to...

Empire Today / vinyl planking flooring

Bobbi Kaeppler on Jun 19, 2017
Hello America, my name is Bobbi. I had used Empire Today in the past for carpet and was satisfied. Not even a year ago, I wanted to replace carpet with laminate flooring so I called them. The sales person was familiar as I had him in the past so naturally I trusted him. He suggested vinyl...

Empire Today / inconvenience, safety issues and lack of follow through

Alfredo 3 on Jun 17, 2017
My name is Alfredo and we went with Empire Today due to it being a large company with reported good products services. We were promised that Empire today would be out 5/3 and 5/4 to put in LVT for our kitchen, two living rooms and mud room. The first issue was that they called the day...

Luna Flooring / installers never showed. I was never called to let me know no one will be installing today.

Canders021 on Jun 16, 2017
I placed my carpet order over 2 months ago. I confirmed the 6/16/17 installation date 2 weeks ago. A missed day at work only to have no installation. No calls to say why. When I called at 12:30 PM to check and see where the installers were the person on the phone told me that they had no...

Ford Mortor Thailand / ecosport car

Chan Rai on Jun 15, 2017
warter leaks from air system into the cabin passengers, I've bought this car 3 yr / only 60, 000 Km. . I found the promblem in Oct 2016. But I just take the car to check on 31 Apr. 2017 ( warrantee expired on 24 apr 2017) because I had no time before thaytand all Ford companies I contacted said...

Empire Today / installation and service

dduenas5 on Jun 14, 2017
Hello, my name is Daniel Duenas. I decided to go with Empire for my flooring needs. I purchased flooring for the entire house - carpet in the bedrooms, hardwood floors for both living rooms, vinyl flooring for the kitchen, entrance, laundry room and mud room. I was promised 10% (which I'm...

Empire Today / tile "buckling"

Davida English on Jun 7, 2017
After 1 month of install we notice part of the floor being uneven but thought if may of been a minor issue...Woke up one morning about a month later and the tile and sealant had completely come un done in that area of the floor...Called and had empire installers come out 6/3/17 and they...
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