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Flooring Installation Complaints

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Home Depot / carpet install

Ro
Roz24 on Oct 17, 2017
Buyer Beware, I ordered master bedroom carpet for my rental property. The carpet was to take 7-10 business days for delivery to store. Then I was to have a carpet installer to call for home install. Well I have not heard from Home Depot. When I called they stated they have the carpet...

Empire Today / floor

Mi
Mizzamy on Oct 16, 2017
Empire TodayThis is the 3rd time we have used empire for flooring and this is gonna be the last time. The guys got here at 10am this morning and didnt leave until 6 30pm tonight. They job they had was only a 45 minite job. An hour after they got here they said they had to leave to go get a saw. They...

Empire Today / floor replacement

Jo
Joan55 on Oct 16, 2017
Your company is a joke. Your salesman came out to my home. I told him that I wanted to replace my bathroom floor but there were soft spots by the toilet. I was pretty sure the subfloor needed replacement as well. Your representative said no problem. He showed me samples and I picked out a...

Empire Today / will not honor warranty

Le
Leslie Boskey on Oct 13, 2017
Do not purchase pet proof carpet from empire today!! Let me share my experience. On 6/26 this very nice sales lady named angela pittman from empire today came to my house. She said that the empire today pet friendly pup pet urine protection carpet I was purchasing I would be able to clean...

Empire Today / poor schedule, bad ordering

Do
Doug1000 on Oct 7, 2017
We have used Empire in years past, very happy. Called for Carpet/Lino install in a rental. Next day install as advertised, no way. It was two weeks!! Carpet sent out only enough for part of the job. We called The Scheduler to find out what was to be done, he said what can I do? Do you want...

Robinson Flooring / flooring installation

Nu
Nunuvyabiz on Oct 5, 2017
Robinson FlooringI hired Michael Robinson of Robinson Flooring of Northfield Vermont to install click and lock laminate in my home in Warren. Michael did a terrible job, left my home a mess and claims that I haven't paid him. I have record of payment to him. His assistants both called me asking if I have...

Lambert & Butler / lambert & butler silver

Ne
Neilgrundy on Oct 5, 2017
Hi my name is neil grundy I bought 600 l and b silver from Manchester airport flying out to sola stavanger Norway as I started smoking them I noticed that they was strange taste and very strong felt like I was smoking fake cigarettes I have 480 left I still have my all my paper work from...

Menards / carpet/flooring

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Robert olson on Oct 4, 2017
MenardsMy name is Robert Olson I live in Milbank SD and we recently had some flooding in our basement of our home. We have been spending thousands of dollars at menards to rebuild our basement. My wife works in watertown SD where the location of the menards we go to is. I have been having her...

Empire Today / engineered hardwood floor

Ch
Chris in Westerville on Oct 2, 2017
After wanting to install a hardwood floor for about 10 years we finally decided to do it after researching customer service/pricing/company reputation and decided to go with Empire Today. They were also running a special half off at the time. We called and got a quick appointment. The very...

Ross Burbank / led light bulb

Ro
Ross Burbank on Oct 1, 2017
I purchased 14 LED bulbs 800 lumens and the (8) of them go on and off as they please. I can not find my receipt. I just know it is within the past year. If I left the lights on 24/7 they should still be working. What to...

Empire Today / the whole situation

La
Lacij888 on Sep 29, 2017
We purchased ceramic tile flooring from Empire about 2 years ago and we have had so many issues. Several inspectors came out and decided we needed a new floor because the grout was cracking and we had tiles coming up all over the place. We had 842sq foot of tile put in, the cost was over...

Empire Today / customer service

An
Angela Pendarvis on Sep 29, 2017
First I would like to introduce myself . My name is Angela Pandora's from Houston TX. I purchased over 7, 000 dollars of flooring last year from you, and had problems then. I went thou Hurricane Harvey and Had called Empire September 8, 2017 to send someone to give me a quote and install my...

Perfection / news site

Kl
K.L.Vest on Sep 26, 2017
My father and I have been loyal readers of yahoo news for quite awhile...but that is going to change if yahoo doesn't fix a serious problem with the advertising junkies. I'm not a dumb person and I realize yahoo brings in revenue from companies advertising on the site. But it has gotten so...

Home Depot / customer service rep texas

Ru
Ruben Flores on Sep 25, 2017
At 3:06pm Eastern Time my wife and I received a phone call on her phone 313-478-2656 for a Home Depot Texas phone number regarding our hardwood floor quote. My wife handed her phone to me and I put it on speaker phone to explain why I didn't move forward with my order. The customer service...

Empire Today / damage found on new carpet installation

An
Ann Shirley on Sep 23, 2017
I had new carpet installed on August 21. 15 minutes after the installers left I found a pull under the furniture. I called immediately and a complaint was opened. I heard from empire and was assured that an inspector would call to make appt. I have never heard from anyone. I have called...

Empire Today / flooring/tile

Hi
Hilary in Westerville on Sep 21, 2017
For 12 years I would dream about the day that I could get new flooring for my house. Finally in January of 2017, I bit the bullet and called for a consultation. A overly friendly man, that was also a minister, showed up at my house and sold me on new flooring for my entire house, it wa...

Maintenance at Cairo / I complain about carl care center at cairo

Hu
hussein essahussein_ on Sep 17, 2017
Dear complain manger My name is Hussein Essa. I bought a Infinix device note 3 pro 6 month ago. I must admit it is one of the best devices I have ever had. I dropped it in the sea. I went to Carl care in Cairo to repair it. I was shocked how irresponsible they are. They asked for 1500 E P...

Empire Today / carpet install

Cl
C linguist on Sep 12, 2017
Empire TodayOn aug2 2017 we had our entire downstairs re carpeted. The installer left every seam showing including a 30 ft seam down the length of my living room. I called and spoke to customer service. They said they would send out and inspector. 3 calls leaving messages for customer service mgr...

WigSis / omg! beautiful

El
Elva Samuel on Sep 12, 2017
I am so pleased with this wig. Even nicer than expected. I am under going chemo treatments for breast cancer and never thought I would find a wig that looks so natural. I have received so many compliments. This wig is comfortable. I just have to order more. Beautiful and natural looking...

Empire Today / empire today poor carpet installation and dismal customer service

No
Novo50 on Sep 12, 2017
Empire Sales rep, David Thayer visited 7/29/17. He provided a carpeting quote for approximately $2, 000 for three bedrooms which included a master bedroom, master closet (2' x 10') and hallway; basically 3 rooms and the connecting hallway. This was during Empire's 1/2 off sale. He did not...
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