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Fitness Centers Complaints

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ClassPass / charging late cancel fees even when you cancel in the allowed window

Sarah Stanwood on Nov 12, 2018

Classpass says (at least in my area, on my plan) that if you cancel within 12 hours you are charged $15. Fine. But I have cancelled two classes OUTSIDE of the 12 hours limit, like 16 hours plus, and STILL been charged, even though when you cancel it says you won't be because you're outside...

Crunch Fitness / the gym environment, non qualified staff, and ridiculous manager

Cflatt on Nov 8, 2018

The whole gym, from the outside looking in is great. Once you go there you feel and see the stress and over worked staff at the front desk. Don't bother trying to ask them a question they won't talk to you until you wait at least 20 min. Most the personal trainers Are over weight, I am...

Crunch Garden Grove / membership requirements that aren't legally in the contract.

Bosshogg38 on Nov 6, 2018

Membership requirements that aren't in the contract. When I signed up for the monthly membership they told me I had to take a picture. Having a picture on file is no where in the contract I signed or agreed to. Once I explained that to the manager she then called someone above her to say it...

YMCA / canceling a membership problem

Julie 0329 on Nov 6, 2018

> I have been part of the YMCA family for many years, between two locations. I have spent several hours and attended many classes throughout my tenure at the YMCA. I have been extremely satisfied and really enjoyed my workouts at the YMCA. > > Unfortunately, I needed to cancel my membership...

Crunch Fitness / music in gym

Joemover on Nov 5, 2018

I live in Aurora CO and think you have a nice gym but the rap music they play here is disturbing. Every member I see here has headphones to drown out this crap. Only played for the employees. Very few people here probably because of the vulgar music. I've been to several crunch fitne...

Life Time Fitness / aquatic charge

Truong Nguyen on Nov 4, 2018

My family joined Life Time Fitness four (4) months ago Ashburn-Sterling 44610 Prentice Drive Sterling, VA 20166 We then got email and voice invitations for kid swimming class try-outs which are offered to newly joined member would get a month free lessons for kids. We came to kid swimming...

24 Hour Fitness USA / service at 24 hr fitness high st oakland ca

own my mama records on Nov 3, 2018

To whom this may concern my name is Tommy I'm a member of the sports club. On November 2 2018 at 3:00pm I was harassed by Patric russle I signed in when I came in, wile I was working out he came and ordered me to sign in again, wile I was explaining what happened he got upset and started...

California Family Fitness / Manager

Roxygirl3179 on Nov 2, 2018

I normally go to gym on Laguna bond rd have been for years, recently started going to gym on Laguna near I5 . I had my older daughter with me like I always do who sits at the table and does homework while I work out . I walked into gym girl at counter said is she on your account ? I said...

New York Sports Club [NYSC] / unauthorized credit card charges/billing

AC8418 on Nov 1, 2018

I frequent the NYSC 23rd Street location a lot. Knowing it's now (as of recent) an "elite" location, I confirmed with a manager and had him go through my account to ensure that it was included in my corporate passport membership. The manager confirmed that it was a part of my membership...

LA Fitness International / kids klub closing after multiple complaints

Beski5 on Oct 30, 2018

I have been a member at the Kitchener location for 20 plus years. Even before it turned into an LA Fitness, when it was Family Fitness. I've been taking my son to the kids club for 7 years. In that time they have had multiple changeovers with staff, none of the toys have ever been replaced...

Crunch Fitness / unethical behavior

Mithlesh Verma on Oct 29, 2018

Hello Team, I visited Crunch Somerset along with my wife PALLAVI JAIN for membership cancellation and got confirmation from manager available on 7th September that our membership is cancelled however I noticed now that my wife's membership didnt get cancelled at that time and my credit card...

Virgin Active South Africa / cancellation fee which basically is fluid and depends on whether they are in a good mood

tez3 on Oct 29, 2018

Virgin active customer care department is really bad, the only people who are nice are the sales people who want your money and once they have it you stop being a human but become an animal. I am very disappointed at how the cancellation fee works, I phoned my friend telling her that I am...

Crunch Fitness / friends experience

Terry Hass on Oct 28, 2018

Christopher Lea 1 hr ยท Racism At Crunch @crunchfitnes Hello Friends, I am asking your assistance in spreading awareness about my recent experience at Crunch fitness Hamilton Downtown (city centre). I have tried with no luck to contact their head office. Hopefully this post will get...

Planet Fitness / refunds

Tracie C Conn on Oct 28, 2018

Planet FitnessSeptember 4th of 2018 canceled my contract. I had had two accounts coming out of my debit card. To be honest didnt get the name of the person who canceled it for me. Okay, was still charged for September and come October the money still came out of my checking account plus a ten dollar...

24 Hour Fitness USA / canoga park sales manager nathan rude and demeaning

greatful.131 on Oct 26, 2018

Last night Nathan upon checking in told me my account was cancelled. He was loud and ruDr. Turns ou 24 hour made a mistake. I called Silver/Fit and they verified my membership. Nathan did not want to talk to them. He was loud, aggressive and frightening. He Steve who when I got there told...

Virgin Active South Africa / parking - virgin active kings park

AndileMbele on Oct 26, 2018

My name is Andile Mbele reside in the Durban area, I am writing this email with great disappointment as last week I had drove to the gym to attend a session only to find that I would have the most horrible experience. I have been a member of Virgin Active Gym for over three years, and as a...

Virgin Active South Africa / nakedness in the change room areas. indecent or no dress code in the gym female change rooms. the blatant nakedness of many users is unacceptable.

Virgin active is a good gym. However the blatant nakedness of many members in the change rooms is indecent and unacceptable. An acceptable dress code in the change rooms must be instituted. Members need to cover themselves with at least a sarong or a large enough towel, in order not to...

New York Sports Club [NYSC] / membership cancellation

Manasiy on Oct 25, 2018

I cancelled my membership 3 months ago. I walked in there, submitted a form. It was a perfectly friendly interaction. I walked out thinking if I ever want to join a gym again, I would go there. Now 3 months later my credit card is still being charged, they deny having any record of my...

Virgin Active South Africa / service - I am complaining about the inconsiderate, misleading, deceiving and bad attitude service from virgin active three rivers

MsRefilwe on Oct 25, 2018

I hereby would like to report and to log a complain regarding an incident that I encountered on the 11th of October 2018 at about 17h30 at Virgin Active in Three Rivers. I was using the gym and needed to make use of the leg press machine and unfortunately found the machine left with...

Planet Fitness / employee

Acamack on Oct 24, 2018

A young caucasion employee makes me uncomfortable. It has happened three times. Firat off, the two in the mornings she is least friendly. There should be sexual harassment policies given to your employess. she has long red hair and is on chubby side and wears a shirt 2 sizes too small...