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Fitness Centers Complaints

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GoodLife Fitness / Payment issues

Alh. A. on Jun 20, 2017
GoodLife FitnessI wanted to cancel my membership on September 2nd, 2016 but the manager insisted I put my membership on hold from September 2nd, 2016 to April 2nd, 2017. So, I agreed and she has stated that at any moment I can call and ask for her ( Taylor Mcwhirter) and cancel my membership. Within the...

LA Fitness / membership

Maria Rubalcava on Jun 18, 2017
My name is Maria Rubalcava I started on 6/16/17 Next day I got the offer for personal trainer so I take the opportunity but I was overly charged for the program they charge me three times also didn't know That I have to pay for initiation fee, when my husband found out he was very upset with...

24 Hour Fitness / contract not honored

agam vasani on Jun 18, 2017
In 2007, I signed a contract with 24 hour fitness, with a heavy upfront cost to ensure that I was locked into an annual membership fee. I went to the gym on 6/17/2017 after a gap of one year and the store sales person was trying to sell me a new membership for a higher value with the...

Fitness First / philippines - bgc branch - unauthorized credit card charging due to unprocessed cancellation request

Indira Fugen on Jun 16, 2017
I filled up the Fitness First Application for Change in Membership to Cancel my account last Feb 16, 2017 as I am unable to use it for work reasons. It should take effect April 2017. Based on the application form, it was indicated that my final usage date is March 31, 2017 but I was still...

Fitness First / auto debit of monthly fee

Vinodh28 on Jun 15, 2017
I have raised multiple support requests and have also tried to reach their customer care many times. I even called the gym center and they have not provided any support till date. I joined fitness first for a six months special subscription fees, where the monthly fees was debited from my...

Virgin Active South Africa / accounts

nottie on Jun 13, 2017
Good day I decided to join virgin active on the 30th of May and submitted everything online of which my closest option was braamfontein i visited the club on the 1st of June and the assistant there told me the joining fee which i paid was going to allow me access to the gym till the end of...

Crunch Fitness / at the reception, arkland, fl

Audrey2017 on Jun 12, 2017
06.11.17 Crunch facility at the Parkland, Fl 33067 I went yesterday (Sunday afternoon)to register my daughter to join the gym and this girl very rude her name is Cary .She told us that in order to join the gym my daughter must be with a parent, mean while there's two girls under 15...

Garifalia Lisa Miller / customer care non existent in gastonia nc

Lisa Miller 1224 on Jun 11, 2017
I have not been to the gym in four or five years and have been battling stage 4 cancer; I called and explained my medical intubation and explained I had totally forgotten about the auto pay and only realized it when I had an NSF fee come the last time they auto drafted the monthly...

Anytime Fitness / Failure to cancel membership after multiple requests

Abc_&- on Jun 9, 2017
I asked to cancel my membership multiple times once my contract was up. Each time I was told it was done. Last month I got a charge even though I was no longer a member. I was told it would be taken​ care of and a refund would be credited to my card. Called corporate who told me not only was the account never cancelled but no refund has been issued

Virgin Active South Africa / sunward park club

Ronelle Van Der Merwe on Jun 8, 2017
I was at the club now today 08/06/2017 @15:00 as I want to join the gym but after waiting 15 minutes for a sales person and finding the reception lady incredibly rude I walked out. And this is after I phoned she said to me that all the sales people are busy, I must phone back. Really?! What...

Spa Lady / business practices - head office

Shelley Sky on Jun 7, 2017
I have been a loyal member of Spa Lady over the years. Where I live now is not close to a club so I decided to end my contract, fully prepared to pay the $99 fee. It was my happy surprise the girl helping me got off the phone with head office and announced they were waiving the $99 fee. The next...

Snap Fitness / treatment given by new management

Patg802 on Jun 7, 2017
I am a member of snap fitness gym Armadale WA and Am really disappointed at the treatment I got from the new manager there.I made a complaint about mis information by one member of staff that made me end up paying more money than I should have.instead of hearing me out and coming up with a...

LA Fitness / la fitness in brooklyn, oh (tiedeman rd in cleveland)

MarieTM on Jun 7, 2017
Hello, I am a member of LA fitness and I currently visit the Brooklyn/Tiedeman Road location in Cleveland, OH. I have been to numerous other LA fitensses all over the country and OH and PA and I have never been to one as bad as this one. Actually, I have never been to a bad one period. I...

Virgin Active South Africa / virgin active three rivers vereeniging

Trudie Putter on Jun 6, 2017
Recently the grid class was taken away on Tuesday's 16:30 for no reason and the instructor was told infort of the gym members her class was taken away. We used to have 3 Grid classes per week in thr evenings now there is only one per week.Classes are being shuffled and​ taken away without...

Planet Fitness / employee and false reports

Brian Miles Jr. on Jun 3, 2017
Let me start with saying that my name is Brian Miles Jr. And my gym member number is 10043513875, about a month after I joined Planet Fitness of Waldorf, an employee by the name of Jared Kimble befriended me and began to try to set me up with multiple girls who were also members at the gym...

Curves / early termination fee

Poor practices on Jun 3, 2017
I joined the Curves in Lynchburg, VA and paid $39.00 each month. I was only capable of going about one month due to school and serious car repair issues ranging from timing chain on one car replaced by a car with a bad transmission. This should have been enough for any person with a...

Virgin Active South Africa / membership fees wrongly deducted from account

Eugene Jacobus Steyn on Jun 2, 2017
Good day. I have cancelled my membership in May 2017. The consultant gave me a penalty amount to be paid because of early cancellation of R594.94. The following day R 926.90 was deducted from my account. May subscription fees were deducted from my account on 30 April 2017. Firstly the...

24 Hour Fitness / denied cancellation of account

Joe Actor on Jun 1, 2017
Beware 24 hour fitness! I cancelled my membership in March because I found I was already covered by my Kaiser Senior Advantage Plan. Customer service told me I was cancelled but I found out they were still charging me. They denied my ever cancelling, basically saying it never happened...

Zone Fitness / unauthorised debit order after membership cancelled

Noleen Bester on Jun 1, 2017
Zone FitnessMy husband submitted notice of cancellation of his membership on 18 January 2017 .Leigh Petersen from Bellville sent the notice/email to Paula Burger to assist with the cancellation as the notice served was 20 business days notice. On 3 April, I emailed Paula to say that the membership had...

Virgin active Twickenham / membership

John Pembridge-Hore on May 30, 2017
Virgin Active are employing people who do not take accountability or ownership of an issue. I should be a corporate member for virgin active Twickenham, but they have failed to action this. This has cost me over £300. When I asked at Virgin Twickenham I got excuses after excuses. They...
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