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Fitness Centers Complaints

Planet Fitness Dover Location / customer service

Pissedandannoyed on Jan 21, 2019

I walked into the Dover location today. I was waiting for the man behind the desk to acknowledge me. He acted like I wasn't standing there. I am sure this had nothing to do with the fact that I am black right? He opted to then assist to white customers ahead of me. He did not even...

Crunch Fitness / customer service

Mike Gladue on Jan 20, 2019

Crunch FitnessAs I see I am not the only one upset. Joined but trying to get help is out of the question it seems some staff are helpful. Asked for an orientation of gym was told staff to busy behind desk to help, but could pay trainers ten dollars and would receive help. Why should I have to plan extra...

LA Fitness International / customer service and cleanliness

G.S.A.1234 on Jan 19, 2019

Firstly, I've complained numerous times to management about the women's washroom and women's workout section being neglected. Two months later and I see the same dirtiness and nothing is done about the washrooms. It's disgusting. Secondly, Kids Club has an employee who yelled and scared my...

New York Sports Club [NYSC] / lack of managers communication, aged/broken equipment and lacking basic sanitary supplies

Arthur Olivari on Jan 18, 2019

Hi my name is Arthur Olivari I have been affiliated with the Glendale NY facility for 7 yrs. Throughout this tenure several managers have passed thru, as of this date the inconsistency in management has risen to a new level. The current manager is a virtual unknown, I have submitted...

24 Hour Fitness USA / membership

Aimazingaimee on Jan 17, 2019

I paid a year up front for my membership so I don't have to deal with paying month to month. In July, I added my husband to my account so he come workout with me. My husband doesn't ever go to the gym so we agreed it would be okay for me to cancel his membership. I went in to do that in...

New York Sports Club [NYSC] / lack of integrity and professionalism

Imani Kimball on Jan 16, 2019

I have spoken to Michelle at the NYSC Astor location at LEAST 15 times regarding unauthorized charges. Every time I speak to her, she must contact the general manager and promises to give me a ring at 2pm the same day (as I call first thing in the morning). The woman has NEVER followed-up...

Virgin Active South Africa / power failure at virgin active eco park

Karel Steenkamp on Jan 16, 2019

Good day, My name is Karel Steenkamp and I joined Virgin active by the end of September 2018. It is very important to say that I believe it was one of the best decisions of my life . My quality of life / health has significantly changed. The Personnel at Eco Park - Khomotso, Mangi, Shaq...

Gym Company / cancel my membership

NPan on Jan 16, 2019

I have been and am still trying to cancel my membership since September 2018 with the Randburg branch! I called the branch and was told that I would have to come in and do it but only at times suitable for them (8 to 3pm). I told them I work during those hours and I have moved to Fourway...

Gym Company / expired contract

Debbie Mabule on Jan 16, 2019

I have been requesting to cancel my gym membership since April 2018 when it expired. To date no one has been able to help me, all they do is debit my account on a monthly basis of which I reverse with the bank. They tell me to pay a R199 fee in order for my contract to be cancelled but yet the debit 2 amounts of R199 and R99 off of my bank account.

Fitness 19 / customer service complaint related to incomplete information

LaT Campbell on Jan 15, 2019

I phoned the Fitness 19 Sylmar location to find out the final balance of my son's membership and was quoted $17.99 which included a $5 late fee which I was told by Sabrina at approximately 12:56 pm if I paid before January 16, 2019 would be the final balance however when my son arrived...

Virgin Active South Africa / humewood virgin active

Emilymalgas on Jan 15, 2019

Good day. In November of last year, I was I the locker rooms getting dressed after a work out. A staff member (who I had not seen at the gym prior to this day, but was in uniform and was later advised that she was helping out from the Lorraine branch), entered the locker rooms on a video...

Virgin Active South Africa / step classes been taken away at virgin active tygervalley racist club manager

Wendy Marcus on Jan 14, 2019

The club manager at Virgin Active Tygervalley is extremely racist and has removed all step classes that people of colour have been exercising on for more than 20 years. They claim that if they dont have 10 or more people, they are not making money but the stats on Google says that Virgin...

Crunch Fitness / membership downgrade fee

TBrown617 on Jan 14, 2019

Joined: november 2018 Incident date: 1/14/2019 Member id: abc279861 Resolution: change of membership with no fee. I signed up for a member a couple months ago and selected the peak membership as I was told I could downgrade or cancel at any time. I called today to change my membership to...

Gold's Gym / refund

Jeeja Nambiar on Jan 12, 2019

I had jojned Gold Gym in The Qube Marol but after 3 weeks the gym was shut. We were told that it would start in 1 months time. I joined another gym since the gap was too much Finally got the news that the gym is shutting down. I requested for the refund because I have already joined another...

Planet Fitness / rude employee

mimio2018 on Jan 10, 2019

Our planet fitness was packed a few days ago when I went after work. I biked for 13 min then wanted to use machines, but the floor machines were full. I went to the 30 min circuit area, where a female trainer was having a class with only 3 people. To keep from being in the way, I started...

Manchester Anytime Fitness / cancel membership

Smith104 on Jan 7, 2019

I had a flexible contract at anytime fitness Manchester Piccadilly. I was told to send a copy of my flight ticket to let the branch know that I am cancelling the contract. I sent over my paid flight itinerary in May and let my advisor know. My membership should be cancelled smoothly! But! The...

LA Fitness International / personal training

Aesyle on Jan 7, 2019

I was told when I signed up that I could essentially pause the payment or change the due date at any given time. I was in the hospital so I tried to call in enough time (little over a week) prior to payment coming out for both the gym and training sessions. 2 days later I still had not...

Life Time Fitness / membership cancellation

Student D on Jan 4, 2019

I cancelled my membership August 1st it takes 3 months to completely cancel the membership. I have had sent multiple letters requesting cancellation, spoke to representative over the phone requesting cancellation and never been requested to send a certified mail request, however they kept...

Fitness 19 / "premium" membership

Joel Dalangin on Jan 4, 2019

I've been a member since 2008. I've been going to a newer location when today I am told I need to "upgrade to a premium membership", I tell them that sounds like a pay hike which they confirmed... what kind of business model is this? It would be like buying a crappy burger from McDonald...

Crunch Fitness / unethical behavior (I do not wish this complaint to be public for obvious reasons)

Anonymous Anonimo on Jan 3, 2019

I would like the email or phone number to corporate. I just had an embarrassing experience at the South Tampa Gym. I have been coming here for about 2 yrs now... Never late payment, nothing.. I was embarrassed today. The blonde girl working today at the desk was rude to start wit, Ive...