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Fitness Centers Complaints

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Spa Lady / cancellation policy and communications / unreasonable

Sa
SavannahD on May 24, 2018

I am a student. I wanted to join spa lady to feel better about myself. I became slammed with issues with payment however it was the clubs fault because they entered my information incorrectly and didn't notify me about it until recently but this was after the time went by were I could...

New York Sports Club [NYSC] / charged untold fees

Ji
JigsJ on May 24, 2018

Hi, I enrolled at NYSC, Colonia NJ location. At the time of enrollment Manager - Joseph martino, told us that there will no annual fees and it will be month to month contract. Also first month will be free. But I was charged for 1st month fees and also annual fees. I personally went to...

Zone Fitness / membership cancellation

Es
Esthel on May 24, 2018

Good Day My name is Esthel Swanepoel, ID 7404250168082, I joined Zone Fitness a few years back. I couldn't afford the payment and was handed over to your lawyers. I eventually paid up the account and when I contact Zone Fitness in Promenade they told me I must still continue pay the...

LA Fitness International / service

Si
Sijian Chen on May 23, 2018

Hello, This is Sijian Chen, a member of LA FITNESS located at 1380 Don Mills Rd, North York, ON, Canada. My membership NO. is S663428. I am writing to complain the manager there for his attitude is so rude and arrogant. I registered personal training program in March, it was actually a...

24 Hour Fitness USA / health hazard

Ku
kummar on May 22, 2018

A member is keeping his leg on a machine which is used for members keeping their arms This member uses this for stretching which is the wrong machine and gets very upset and abusive when told so This machine is A-10 This was informed to Mr.Paco in the front desk on May15th, still NO...

Planet Fitness / locations

Ta
Tammyl73 on May 22, 2018

Is there going to be any planet fitness locations opening in Mchenry, IL area?? We have locations about 15-20 miles of our area. What's the sense of paying to attend a gym when I have to drive almost 20 miles to get there? I really hope planet fitness goes in our area Mchenry, Johnsburg, il area!...

Planet Fitness / cancellation

As
AslamMohamed on May 22, 2018

I have been requested to Pay R1530 towards my cancelation fee in order to process my cancelation request. I have done so and sent through my proof of payment and called in to the contact centre yet nobody can confirm for me on email the following: is my contract now cancelled ? is my debit...

Virgin Active Southgate / the broken sound system in studio one

Lu
LufunoM on May 18, 2018

Firstly, let me start by saying that I am very disappointed and unhappy with the situation going on at Virgin Active Southgate. It has been 4 days now that the speaker system in studio one hasn't been working. This despite the studio hosting most of the afternoon peek time classes which...

Virgin Active South Africa / bad service if virgin active table view

Tm
TMC25 on May 17, 2018

I was told that there was a new membership out for people less than 26 who pay R500 and are able to go to any virgin active by Taz a sales manager at virgin active . I was overjoyed when I heard this because I've been paying R650 just to be able to go to one. Then I was appointed to the...

California Fitness / bad service

Le
Leo Phuc Tran on May 17, 2018

California FitnessDate: 12:15 noon, May 17th, 2018 Contract reference: MSB-MVVO-1805-000298 Description: with the gift voucher (spend all session in California fitness for free in 1 month), I applied it to Cali. fitness at Vivo city, distric 7, HCMC even though sale-man/girl try to offer me many kind of...

Virgin Active South Africa / poor customer service

Na
Narriman Botha on May 15, 2018

Firstly I am so upset, I am a loyal paying member for over 5 years, do not complain about anything, ..so when I find myself having to deal with my issue at hand, then having to be the one sending email after email without response it makes me think that maybe I should take my money...

Crunch Fitness / customer service / gym maintenance

Ak
Akahina on May 15, 2018

Crunch FitnessHi my name is Sandra Morales, I've been a member of the San Dimas Gymn, since last year. It's been 2 wks I had seen the women toilets felty dirty, I had made various complaints to the front desk people, till yesterday was my last complaint regarding the women bathroom still dirty the...

Gold's Gym / I am complaining about gold gym membership

Am
amanpal singh on May 13, 2018

Hi This is Amanpal singh I live in Calgary Alberta Canada actually i want to complain against gold gym I have joined gold gym country hill 19 March 2018 .my first day when I have visited this gym the gold gym guy was there I asked him I want to join the gym and tell me the fees and all...

Zone Fitness / service at zone fitness watergate mall

No
nondumiso mgobhozi on May 12, 2018

Good day I'm writing this letter with huge concern, I join Zone fitness a few weeks ago, today I experienced such horrible service from one of your employees, I was at the gym and I went to take a shower just before it closes the lady came to let me know at the ladies bathroom that the gym i...

Crunch Fitness / my debit card was charged and my membership has already been paid for this month.

To
Tonyhes on May 12, 2018

On the 7th i paid for my monthly membership at crunch fitness and i paid my annual totaling $57. 63. I paid in cash. Every month on the 7th my bill is due but today another $27.01 was charged on my debit card. I need to be reimbursed immediantly and i dont appreciate this bad businnes. I...

Gold's Gym / personal trainer program

Jo
João Vitor de Sá on May 11, 2018

Gold's GymThis is João Vitor de Sá and this is the e-mail regarding what happened during my TR program and why I wanna cancel it. I'll try to be concise, even though this situation had a lot of steps that led me to wanting to cancel. Here's some of them: - My Trainer was late for the very first...

New York Sports Club [NYSC] / gym & membership

Ch
Christine B. Stürmer on May 10, 2018

I am a member at the Dobbs Ferry NYSC location. Over the past year the gym has deteriorated. Staff is lethargic and more interested in personal conversations than attending to a customer (a simple task of checking me in). The towels are a wrinkled mess and not even folded anymore...

Planet Fitness / planet fitness ocala, fl

Mo
mollie018 on May 10, 2018

We purchased out membership online due to the new location we will be using isn't open yet. Before purchasing we were told with the black card we can use any location and all of the amenities. We went and worked out at the other Ocala, FL location and tired to use the massage chair...

Crunch Fitness / personal training use my bank account with my authorization to collect payment

El
Elizabeth Román on May 8, 2018

The personal trainer went and collect payment from my bank account without my authorization went the 1 st payment i did to him was with my card on file american express. Personal trainer is separate from the gym even today there have different manager that i was not aware. i spoke to...

Gold's Gym / important: college station

Ni
Nickg77 on May 8, 2018

Hi there, I am emailing in absolute disappointment with the way I have been treated by Gold's Gym in College Station, Texas. I have been misinformed, mislead, and absolutely been treated poorly. I was led to believe that I was in the best care from the Gold's Gym customer service. As a...