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Cruise Lines Complaints

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Carnival Cruise Lines / unethical behaviour

greta koons on Oct 22, 2017
My husband and I booked a cruise for our honeymoon to go to the Bahamas, Dominican Republic and Grand Turks on the Carnival Magic the first week of September. Got on the ship and then was informed we were not going to those places but to Mexico, which we did not want, since we have been...

Carnival Cruise Lines / Cruise reservation cancelled

Maracevedo on Oct 20, 2017
Carnival Cruise LinesReservation #86J8W3 with Carnival Cruise Fantasy Ship for december 10th 2017. I had until september 26th 2017 to make final payment. I am a resident of Puerto Rico and unfortunetly on september 20th 2017 we were hit by Hurricane Maria. Because of the damage caused to our island we have...

Carnival Cruise Lines / ship name: carnival glory booking # 7bg4v7

kasmith on Oct 19, 2017
Hi I am sailing Date Dec 23, 2017 Destination 7 Day Eastern Caribbean...What I have found out via the itinerary updates is that no longer am I going to 4 ports...the St. Thomas Island has been removed. I was told that it is a "bonus" for actually docking and that I am not paying for...

Viking Cruises / customer service and refund policy

Viking Cruises on Oct 19, 2017
We booked a trip on Viking to the West Indies for 12/5-12/16/17 on 6/29/17 prior to the hurricanes. Viking Cruises posted there new itinerary, 10/10/17, 2 days in Puerto Rico MAJOR DAMAGES, added 2 days at sea included a stop in St. Kitts & added Nevis: 42 Million Dollars in public...

Carnival Cruise Lines / bed bugs!

Chantelle Lunn on Oct 17, 2017
Carnival Cruise LinesI ended up getting over 20 bed bug bites while on the cruise AND took some of the nasty guys home with our luggage.. see attached photos. I called the carnival customer service line yesterday, waited for 15 minutes to talk to someone, only to be transferred to another department where I...

Nathan Schein / cruise line cancels cruise!

natens on Oct 17, 2017
10/15/17 Nathan Schein Aida Colon 6022 n. Campbell Chicago IL. 60659-4107 773-577-6407 CARNIVAL CRUISE LINES I booked a Carnival cruise on Fascination on march 28, 2017. There is a hurricane Maria devastates Puerto Rico. I called Carnival Cruise many times and I am told there is going to...

Carnival Cruise Lines / change in itinerary

Dori0315 on Oct 17, 2017
We are scheduled to depart from Port Canaveral on Dec 2, 2017 on the Carnival Magic. We are sailing with 4 other individuals. We booked this cruise many months ago and although Carnival cannot control the weather they do indeed have control over making things right with their passenger...

Carnival Cruise Lines / cruise/ refunds/ customer service

vtnurse2004 on Oct 16, 2017
I Had a cruise booked with two rooms for Dec 3 out of san juan puerto rico on Fascination. Carnival cancelled our cruise due to hurricane Irma. I have friends that were booked on the same cruise same dates, they recieved an email notifying them of the cancellation, information regarding...

Carnival Cruise Lines / customer service in competencies and abuse of of power from staff

jnazaire on Oct 16, 2017
Patrick Donovan Judith Nazaire 137 Oak Street Brockton, MA 02301 617-686-2046 Re: Booking Number 6ZK1S7 10/14/2017 Dear Carnival Cruise Customer Service Department: My name is Patrick Donovan. My wife is Judith Nazaire. My wife and I planned a cruise for schedule for Noveber 5, 2017...

Carnival Cruise Lines / vouchers instead of refund

Ian Lancaster on Oct 14, 2017
We scrimped and saved for a year for our dream holiday, with our friends Keith, Joy and their grandson Ryan. Eight days in a villa in Florida and a weeks cruise on Carnival Conquest sailing Sept 9th 2017. During our first week we heard of hurricane Irma, and found out the cruise had been...

Carnival Cruise Lines / staff and unprofessionalism / cleanliness

Eleece on Oct 13, 2017
Yes my name is Eleece Weatherspoon . I have been tiring to get in touch with some one for five days and have been on hold for at least 30 mins a day on hold and haven't talked to anyone. Well first I just came back off my cruise on the carnival Glory that sailed out September 30th. It wa...

Carnival Cruise Lines / change of route

tommyy on Oct 13, 2017
I can understand that san juan and st Thomas are devastated and Carnival feels they will not issue any refund for the nov 25 th cruise on the Glory but now this is a cruise to Bahamas Puerto Plata and Grand Turk and they save thousands and thousands of dollars in the huge savings on thi...

Viking Cruise Line (Ocean) / poor customer service

Schultzee on Oct 13, 2017
My husband and I recently took our first cruise with Viking Sun along the Adriatic. We chose Viking opposed to other Cruise Lines for many reasons but mainly it was considered "Luxury" which to us means quality travelers and destinations. We had no reservations in terms of cost and mainly...

Carnival Cruise Lines / cancelled cruise

NG Flynn on Oct 12, 2017
We were supposed to sail on the Fascination December 3 which was of course cancelled. We spent over a year planning this tr ip to celebrate our 20th Anniversary. After we booked this trip well over a year ago we immediately purchased a Faster to the Fun Pass. After many hours today, we...

Carnival Cruise Lines / 7xx7z3

Tiffany83 on Oct 12, 2017
Hi, I booked a trip with friends to sail aboard Carnival Fascination. Was set to sail out Nov 12, 2017 from Puerto Rico. After seeing Hurricane Harvey, then next Hurricane was about to hit Puerto Rico. I was worried about not enjoying the trip due to port changes and also I would have had...

Carnival Cruise Lines / carnival cruise lines

Ilene Sanders Prater on Oct 10, 2017
We booked a cruise for Nov 5th on Carnival Splendor out of Miami Fl...due to the recent hurricanes our Itinerary has changed. We were supposed to stop at 4 ports and now has been changed to 3 on an 7 day sailing! When you call customer Services at 18004386744 you get NO CUSTOMER SERVICE!...

Carnival Cruise Lines / rebooking

Susan Dietz on Oct 10, 2017
My name is Marty Thompson. I paid for a Carnival cruise for two that left Miami on Saturday, Sep 23, 2017 and was to return on Oct 1, 2017. My friend's family would not let her go because of the hurricanes I am 87 years old and was afraid to go by myself. I called the cruise line to let...

Carnival Cruise Lines / itinerary change for conquest sailing nov. 5th

REDD001 on Oct 9, 2017
My family and i booked (booking# 7hb6n7, plus 3 others)this ship to stop in grand turk, now this port has been taken off, why ?????? no answer from carnival, other ships are docking there before and after our travel dates. We would like to know why and how was the decision made to take...

Carnival Cruise Lines / carnival freedom booking 9l9hd3 — william & tracie easley

Bill Easley on Oct 9, 2017
Freedom Booking #9L9HD3 cruise for Sept 9-16, 2017 to Key West, Freeport, & Nausau Bahamas...on Aug 25 Hurricane Harvey made a direct hit on our town of Victoria TX. This hurricane devastated the area and made the home that my husband and I are purchasing uninhabitable. The apartment that...

Carnival Cruise Lines / itinerary change

WendyRS on Oct 9, 2017
We are booked on the Carnival Glory Dec. 23rd, out of Miami. We have 5 cabins in our group, booked a year ago. We see that Carnival has changed the number of ports from 4 to 3. We paid for a 4 port cruise, now getting only 3 and two back to back sea days, we are NOT happy about this. We...
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