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Cruise Lines Complaints

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Sapphire Princess / failure to return returnable deposit paid by visa debit in feb 2016

annese on May 24, 2018

During a very successful cruise from Singapore to Malaysia on the Sapphire Princess, dep. Jan 23 2016, Cruise Booking no.DW3H3P, voyage no. H604A.. we paid a deposit for a future cruise as yet unknown, deposit which would be refunded if we did not later go on a Princess cruise after 2...

Carnival Cruise Lines / loyalty / new cruisers and birth certificates 2

Kent Rob on May 23, 2018

Kent robertson Vifp club# 9846497213 2713 dryades st. New orleans, la. 70113 (504) 669-4166 Dear delores long Loyalty defined - customers display a strong degree of brand loyalty by insisting on your brand and accepting no substitute. Synonyms of 'loyalty -...

Carnival Cruise Lines / medical refund tickets

Joe Richardson on May 21, 2018

Carnival Cruise LinesJoseph R Richardson Hi we were supposed to leave on cruise May 20 th 2018, However had to cancel. We were supposed to be on the Carnival breeze booking #2NBT93 .On May 16 2018 my father went into liver failure and Encephalopathy I need to be with him as I am his care coordinator with power of...

Celebrity Cruises / check out invoice

Ringox on May 20, 2018

Celebrity Constellation Booking Number: 2601461 Stateroom 8033 From 07/05/2018 to 17/05/2018. On our departure day we checked out at 06:20. When we arrived home we had three invoice e-mails all approx two hours apart. Not a problem, but what really got me going was the fact we had been...

Carnival Cruise Lines / inconvenience while 50 flooded cabins were being repaired

Arasely Aguilar on May 17, 2018

My booking number ;IVSW38 cabin number 9397, departing on April 29 out of New Orleans. 7 night Western Caribbean. 50 cabins were flooded on May 3, 2018. These persons were compensated for there cabins directly flooded, yet we had no compensation for having to remain in are cabin while the...

Carnival Cruise Lines Conquest / carnival does not want to offer any type of refund for a seven person cruise we was late trying to board ship

We had scheduled a 7 person cruise with carnival due to a car wreck on May the 12th when the Florida turnpike was backed up for hours we was 20 min late they would not let us board the ship. The ship still had the gateway still attached. We arrived at the Port the people that worked there...

Viking River Cruises / elegant elba

Linda and Tom O on May 14, 2018

My husband and I took the Elegant Elba Cruise from April 28-May 5, 2017. This was our first Viking River Cruise. As we put in our evaluation, the Cruise was very nice, and our tour guide and staff were excellent. It all fell apart when we arrived in Berlin! The morning excursion was very...

Princess Cruise Lines / sydney to darwin - dep sydney 26 april 2018 - a mediocre experience

Fifo2986 on May 12, 2018

We wanted to take the Ghan from Darwin to Adelaide and cruising from Sydney to Darwin seemed a good idea but not on the Sun Princess. The vessel is dated with quite small cabins. Similarly the Princess Theatre is quite small. The variety of food, entertainment and activities on this trip wa...

Celebrity Cruises / dress code enforcement

Pauline Welch on May 10, 2018

We have recently enjoyed your Arabian Gulf /Greece to Rome cruise. This is more of constructional criticism than a complaint.:- Why - when it clearly states that for evenings men should wear trousers and not shorts were some guests were allowed in the restaurant with shorts and flip flops, we...

Princess Cruises / cruise on golden princess out of singapore on april to tokyo

BazP on May 7, 2018

I wish to complain strongly regarding the above cruise. In my opinion this ship was not fit for purpose nor were a good number of staff. On arrival our balcony was dirty and the cabin fridge did not work and whilst the air con kept the cabin cool as we went further north and the...

Carnival Cruise Lines / returning of jewelry to the company is a joke

Deb Haas on May 7, 2018

Do not believe anything they say about returning jewelry. First of all I never received a guarantee for my purchased. I had call to get one and that itself was a joke. Then I had to send that with the receipt to Starboard services bigger joke. It took the Mailperson 3 attempts before some...

Greyhound Lines / customer service and bus driver and all service

gray hound sucks on May 5, 2018

I am a first time customer and my first ride on the gray hound buss. I purchased my ticket in toronto ontario. At first it was ok I thought the ride was going to be fun. after an hour of ridding the bus we had to ask the bus driver to get some air cerculating. seems like the drivers are...

Princess Cruises / credit card charges

Davidlarry on May 5, 2018

Group: TQ5/The cruse Company Voyage: 6815/14 days off the beaten path Ship Coral Princess Tour date May 23, 2018 Member Number 666634674A and 8589807411 Problem: Why are we paying an additional $10.00/person tax charge on our booking when are already paid in full? Princess told our travel...

Carnival Cruise Lines / I am inquiring about getting my cancellation fee put towards a future booking.

Heather Patterson on May 2, 2018

Dear sirs, I am emailing you regarding a cancellation. My booking number was 1QNS16 me and my husband were going on Carnival Glory May 19, 2018 to May 26, 2018. I paid for the cruise on February 22, 2018 and had all intention on going. Me and my husband were looking to go alone leaving...

Carnival Cruise Lines / carnival cruise ports

Donna Shannon on May 2, 2018

we recently cruised the carnival pride and was very disappointed in the change in ports we were suppose to do princess kay and instead last minute Nassau we had already been there for one and another we couldnt do much shopping as the shops were closed as they were not expecting our ship...

Carnival Cruise Lines / sewage in 3 ports

Steven Sahlem on Apr 27, 2018

To whom it may concern, My name is Steven Sahlem. I have used your cruise lines 4 times. On our last cruise that left San Juan PR on April 8th - 15th we were in r 117. At 3 of our ports sewage backed up into our stateroom bathroom. When I returned to buffalo NY I called your customer...

Carnival Cruise Lines / fascination

nalu1226 on Apr 24, 2018

This was our first cruise with Carnival after being on multiple cruises with another cruise line. We wanted to love Carnival as we now have children and they have the most sailings near to where we live, Port Canaveral. Our trip started with noticing a foul odor in our room. Housecleaning...

Carnival Cruise Lines / reservation specialist

Shannon5683 on Apr 23, 2018

On 4/23/18 at 1342 I called 1-800-764-7395 to discuss purchasing a cruise as a "Return from Deployment" gift for my husband. The woman who did not give a name talked to me like I was stupid and couldn't understand basic math in figuring cost. Then when asking about a military discount and...

Carnival Cruise Lines / reimbursement of cruise

Dale P. Johnson on Apr 23, 2018

Booking Number 2FRF95. On April 14, 2018, we left by plane from Canada to Minneapolis, Minnesota which arrived at 8:30 a. m. and to catch a connecting flight at 10:55 a. m. to New Orleans to catch the Carnival Dream ship. Due to a blizzard and the airport closing down, and then the FAA...

Carnival Cruise Lines / cancel trip because of dr. order and sickness

rachel gerdes on Apr 17, 2018

Carnival Cruise LinesBooking # 2HXV18, Booking date 3/30/2018 cruise date;4/16/18 Please, I am begging carnival cruise line company to refund the cruise to us. We booked 2 weeks ago for April 16th 2018. It was to celebrate our anniversary tomorrow. This morning, I was supposed to travel...