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Cruise Lines Complaints

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Princess Cruise Lines / cruise tour hd5dhl alaska june / july 2018 very poor for elderly seniors.

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Richard Knapp on Jul 20, 2018

I have written concerning this, but have not received an answer. We are in late seventies and Princess assigned ship cabin that had bunk beds, forcing us to wrench our backs trying to get in and out of the bed, trying to avoid the bunk beds and banging our heads. Then the air connections returning...

Carnival Cruise Lines / cruise cancellation

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Nydia Bradley on Jul 17, 2018

We were scheduled to set sail on the Carnival Victory July, 16th 2018. After 15+ hours of travelling, we arrived at the port of Miami ON TIME prepared to board the cruise. After giving the port staff our confirmation number they informed us that our reservation had been cancelled on June...

Carnival Cruise Lines / had to change sailing date due to unexpected surgery

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Marcella Lee Ball on Jul 17, 2018

7-17-18 I booked cruise with Clayton Dorsey for my husband's and my WEDDING ANNIVERSARY, July 9, 2028-July 14, and bought cancellation, insurance. I was having health issues, so we changed sailing date to following week, July 14-July 19, and then received notice from doctor I had to have...

Norwegian Cruise Line / NCL Corporation / wrong information and disorganization

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another Sharon Ann on Jul 17, 2018

reservation #36059174 the cruise July 1 1. You charged us $3000.00 more for our inside cabin because we chose a cabin number so we could be near our daughter. when I told your representative that I just wanted to be near her, she said for the originally quoted price of $899pp we could be...

Eldo Coaches / Lack of competence and empathy

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Dimakatso W. Mofokeng on Jul 17, 2018

i booked a return trip to johannesburg, returning today at 13h00, on my way to johannesburg i had car problems and was stuck for 2hours in Witbank. I tried calling the contact centre to reschedule bus for the  next one but had no luck with getting through, record since about 12 i was calling...

Princess Cruise Lines / personnel in the cruise to alaska booking number hdgx8c almost kills my daughter

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Madalid on Jul 15, 2018

During this cruise to Alaska your personnel almost killed my daughter with severe dairy allergy TWICE. First time, on the first lunch at the cruise on June 24th at the Donatello.in spite of all our warnings, and previous conversations with Mr. Beppe, Maitre d', she ended up in the...

Carnival Cruise Lines / photographs downloaded from "pixels"

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Michael Marjenhoff on Jul 14, 2018

On the next to the last day of my cruise (6/8) I was compelled to purchase photographs of our family aboard the Carnival Magic. Five photos were downloaded and paid for with Sail and Sign credit (approximately $90). As of this date, despite numerous attempts and search efforts, I have been...

Norwegian Cruise Line / NCL Corporation / bahama cruise from miami july 27-30 2018

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Parrot Head on Jul 12, 2018

Norwegian Cruise Line booked our cruise with them for these dates (July 27-30 2018) knowing that they were going to be changing the itinerary to not include the stop at Great Stirrup Cay. We received an email a day after we paid for our cruise balance saying that we would be at sea for the...

AFerry.co.uk / booking passenger missing

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Joris De Baerdemaeker on Jul 11, 2018

AFerry.co.uk- 27 June 2018 : Travel from Marseille to Ajaccio with La Meridionale: - Booking reference : 11518634 - Booking reference : 5207234 La Meridionale - Booking reference : 5207235 Corsica Linea I would like to request a refund for the following reasons: I have made a booking for two...

Carnival Cruise / team couldn't even respond / customer service during and after cruise

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G.G.13 on Jul 9, 2018

I sent this message in March 2018 to Carnival Cruise line customer care team and never heard back. Do you have a contact I can call or email? I would like to email them My confirmation and deposit paid for 2 cruises from Royal Caribbean. The Haase's and us booked New Orleans 7 day and...

Viking River Cruises / lack of timely notice that river cruise was replaced by a bus tour

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patrick om on Jul 7, 2018

We are first time Viking customers. We purchased a advertised river cruise on Viking Beyla commencing 4 July. The day we departed Seattle for Berlin we received an email from Viking customer relations that water levels were low and the cruise may be changed. We spent 2 days in Berlin but...

Celebrity Cruises / personal data protection of customers

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George Adrian on Jul 6, 2018

Hello. My name is George Adrian Comaneci and I would like to inform you that on 9-17 May I was on a cruise on the Celebrity Constellation and after about a month I started to be agitated and harassed by a former employee on this ship. In complicity with a colleague who still works on the...

Carnival Cruise Lines / imagination ship

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Lori Jo 23 on Jul 6, 2018

June 24, 2018 my best friend and I were so excited for 4 day cruise. With my first vacation in 12 years, surviving a stroke and losing my eyesight in one eye, and my friend caring for her parents and losing 1 to cancer + managing her antique mall and ‘Behind the Scenes" business this short...

Carnival Cruise Lines / wet luggage, cancelled port, broken liquor, too many kids

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Cindi Mitchell on Jul 5, 2018

The first day the saint Thomas port was cancelled. We paid $2400 for this cruise and I don't feel $100 off was nearly enough. When they brought our luggage to the room it was wet. So most of our clothed were wet and stained. I spent 4 hours the next day in the laundry room. There were way...

Carnival Cruise Lines / carnival horizon

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cat02 on Jul 4, 2018

Good afternoon I am just responding to the email sent regarding early booking. I just wanted to express my disappointment on this past cruise as I was traveling with my 88 year old mother who has never been on a cruise, which was leaving from new york june 5th and returning june 13th. As I...

Royal Caribbean Cruises / air2sea

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Ann Osburn on Jul 3, 2018

Our connecting flight was cancelled. They never notified us... at 8:30pm the night before we were suppose to leave we checked our flight and found out it was cancelled. We called... they offered no help... told us to call the airlines. We had to jump in our cars and drive to Dallas at 2am...

Carnival Cruise Lines / cancellation without notification on booking 9vl4s9

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Heather115 on Jul 2, 2018

Upon attempting to pay our (VIFP Club #9002840767) final payment on our August 16th Horizon cruise (booking 9VL4S9), we were notified it was cancelled for non-payment without notification. A smug, dismissive supervisor advised us on Friday that we were notified via email, but the last...

Viking River Cruises / flight arrangements and overall cruise experience - ukraine, june 2018 - request refund for luggage fees

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MoreenK on Jun 29, 2018

Booking #4688311 Our cruise ended in Odessa on June 15. We were foolish and chose the "free air" and let Viking book our flights. Viking had us having to leave the ship at 4 am to make a 7 am flight from Odessa to Kiev. Upon arrival at the airport in Odessa we had to wait for the ticket...

Viking Ocean Cruises / shore excursions

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ThePalagis on Jun 29, 2018

I am booked on the British Isles Cruise departing on August 25th. I attempted to sign up for shore excursions at 3:00am on my first possible date. Despite desiring morning excursions, I was only able to sign up for the most unpopular afternoon times each day. I was unable to sign up for...

Viking River Cruises / poor corporate customer service

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Diane Rosington on Jun 27, 2018

I am so disappointed in the level of/lack of customer service at the corporate level. What is the point of filling out the Contact Us form if no one reads it? All the information was included in that form yet, a few emails later, we are still expected to submit the same information in...