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Cruise Lines Complaints

Norwegian Cruise Line / NCL Corporation / NCL Sky - Cruise to Cuba - week of Dec. 21

Jo
Jocelyn Schaechter on Jan 20, 2019

Our family of 4 adults - 2 cabins sailed from Miami on a Cuba cruise during Christmas week on the Sky. From the moment we arrived at the ship, there was a distinct sewage odor. This odor permeated most public areas. When brought to the attention of Guest Services they indicated they were...

Celebrity Cruises / shore excursions

Fa
Faye W on Jan 18, 2019

Tasmania Jan 05 2019 shore excursion - Historic Hobart -wildlife -Port Arthur Please be advised we were extremely unhappy with this expensive tour and expect some compensation in return. The tour guide was terrible at operating this tour, resulting with no time to purchase any sort of...

Carnival Cruise Lines / chaotic trip with poor customer service

De
De Ja Vu on Jan 14, 2019

On 27 december, my family and I went on a holiday cruise from jacksonville to the bahamas on the elation. This was my 4th cruise and I can honestly say this was the worst experience i've ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster...

Celebrity Cruises / celebrity constellation

Fr
Fredwood on Jan 13, 2019

Ref: Mr and Mre Wood Cabin No: 2088 Oct 19th 30th 2018 Voyage: CS11M191 To whom it may concern, We have already contacted you about the Celebrity Constellation Cruise in October 2018 from Citaveccia, which ended in a mishap in La Spezia. We since have carefully considered the circumstances and...

Brittany Ferries / club voyage rip-off

Dr
Dr R D Feltham on Jan 13, 2019

I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of...

Carnival Cruise Lines / unethical behavior

Ta
Tamie Patnaude on Jan 11, 2019

My Booking number was 4ZTL97, on the Carnival Liberty. My husband and I were on this boat from 12/20/18 - 12/23/18, along with another couple. On the first night of the cruise, we were at the bar in the casino. We had been there several minutes talking and laughing with the people around...

Brittany Ferries / club voyage

Dr
drrdf on Jan 11, 2019

I have travelled regularly with Brittany Ferries on their Portsmouth to Spain routes, and having seen the misleading publicity which they propagate decided to join their Club Voyage (CV) scheme for Spain. The cost for this is a Registration fee £105, plus an annual fee of £125 = a total of...

Viking River Cruises / refund

Ki
Kibadog on Jan 1, 2019

Viking River CruisesI have been trying to forget my "once in a lifetime" vacation with Viking River Cruises; however, the nightmare continues to haunt my mother and me. October 19, 2018 We boarded the Viking Var - but not in Budapest as scheduled. We were instead taken on a 90-minute bus ride to a vacant...

Viking River Cruises / viking's unethical actions

Di
Diane Voigt on Dec 29, 2018

Viking River Cruise European Sojourn October 18 through May 10. Our long awaited (and very expensive) 23-day river cruise from Bucharest to Amsterdam bore absolutely no resemblance to the trip that was advertised. Instead of unpacking once and relaxing on a three-week long journey, we were...

Celebrity Cruises / safety on excursions

St
Steven Jacobs on Dec 29, 2018

I was on your 9/1-9/8 cruise to the Galapagos...a trip of a lifetime. We had an option to kayak at one of the locations we stopped at. There were 10 of us kayaking...2 groups of five. I was in the second group. My partner and I are experienced kayakers. The initial 5 people went out for their...

Viking River Cruises / alaska cruise for 2019 ref 473-651x

Ro
Ross McKay on Dec 28, 2018

When I booked and fully paid for this cruise in September and December 2017 I was advised that I could deviate the departure dates by Mr. Landon Martinez. Nothing was mentioned about a $200 deviation fee or $100 Premium fee. Nothing was mentioned in the confirmation email and nothing i...

Carnival Cruise Lines / afc transportation transfer

Dr
Dr. Michelle Otstot on Dec 26, 2018

Carnival Cruise LinesGood morning! I was hoping to find resolution to an AFC Transportation Transfer which I purchased through Carnival.com's excursions and was forced to decline due to lack of service provided as specified in reservation. On Dec 22nd, we returned to Galveston from a lovely cruise and rushed to...

Viking River Cruises / very poor customer service – over a simple lost bag issue

Rl
RLHart on Dec 21, 2018

I had hoped to not have to write a review like this. It has been a month since we returned from our November 2018 visit to Prague and Danube River Cruise. While we experienced the same low water levels that so many have commented on, this was out of Vikings control and we can hardly blame...

Carnival Cruise Lines / carnival conquest cruise december 8, 2018

No
nojones on Dec 19, 2018

Booked cruise (booking number 3hrz11) and was assigned cabin 1384 on the riviera deck. Cruise departed ft lauderdale on 8 december pm. Nothing unusual happened that evening or the next day. However, on 10 december, a very loud rattling noise could be heard coming from the area around the...

Viking River Cruises / october 2018 grand european tour booking #4678535

Si
Simion Catau on Dec 19, 2018

Dear Viking Representative, I want to thank you for sending this 25% voucher, but it is insufficient. I want to bring to your attention a multitude of issues that we experienced on this trip. But, first let me mention a positive experience we had with Viking in December 2016. We went on...

Carnival Cruise Lines / delay/debarkation process/most of the cruise in general

Ke
Kevin Wayne Johnson on Dec 16, 2018

My wife, Tracy, and I went on a Carnival Cruise on December 10, 2018 from Miami and returned on December 14, 2018 with stops in Key West and Cozumel aboard Carnival Victory. The stop in Key West was at 7:30 AM (too early) as most of the shops, restaurants and bars did not open until later...

Expedia / carnival magic

Ca
Carrie K on Dec 10, 2018

I booked a cruise through Expedia. We were sailing 12/2-12/9/2018. I have a few complaints that I would like to submit regarding the above said vacation. 1.- The staff never gave accurate information. We would ask one crew member and get one answer, another crew member gave totally different...

Carnival Cruise Lines / travel insurance

Es
Estelle Laddin on Dec 9, 2018

Had to cancel cruise for Nov. 2018 due to my husband's medical problems. The doctor filled out the form with the date He started treating my husband. This was Feb. 2018. We booked in July 2018. In September 2018, a new problem developed on his other leg. This required special treatment and...

Princess Cruise Lines / experience on star princess during cruise to hawaii 11/19/18 thru 12/04/18

We
Wendy Hovis on Dec 7, 2018

I was on the Star Princess during the dates listed above. I had booked a Club Class mini suite which came with various privileges, one of which was to be able to dine anytime without waiting. This privilege is advertised extensively on your website. On four separate occasions, I was asked...

Viking River Cruises / onboard booking information not clear or complete

Vi
vikingtraveler on Dec 3, 2018

My husband and I have traveled with Viking on 4 river cruises and have always been very satisfied with our experiences. On our last trip in May 2018, we decided to book an ocean cruise for April 2020. The information we received in our cabin to encourage us to book while on board indicated...