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Cruise Lines Complaints

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Carnival Cruise Lines / booking # 7vk5w5

Er
Erica05 on Sep 21, 2017
My husband and I were very excited to cruise with Carnival on our Sept. 7th anniversary. We have cruised twice before, both times with Carnival, and both times it had been in the winter month, so we were looking forward to traveling during the summer months with Carnival as well. We were...

Carnival Cruise Lines / employee stole our birth certificates

Ja
Jackie Marvitz on Sep 21, 2017
My husband and I went on a carnival cruise for our honeymoon.When we boarded the ship we went to see our room and were told by an employee that our room wasn't ready so we had to leave for another hour but we could leave our bag. We had our birth certificates in the back hidden pocket of...

Celebrity Cruises / cabin price change suddenly while I making a booking on celebrity website

Ma
maggie yim on Sep 21, 2017
On 18th of September 2017, I was on Celebrity Cruise website and booking a cruise which is coming on 15th August 2018. I had put everything I need in the basket, which included the class of cabin I want and how many people. I had a good quote price. When I put the order through, the price...

Carnival Cruise Lines / booking #6kh2x4

M1
M1976 on Sep 20, 2017
Please Help! I booked a cruise for my second wedding anniversary but due to hurricane Irma we had to cancel. We have not had any electricity for days and my husband has been out of work for a week due to the storm. We also suffered damage to our home. I am a loyal Carnival cruise member...

Carnival Cruise Lines / cruise booking #7rd0h5

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SelenaLoftis on Sep 16, 2017
Please Help! I booked a cruise for my daughter and I to celebrate her recent High School Graduation and 18th birthday. We were to sail to the Bahamas on the Carnival Liberty September 14. Due to Hurricane Irma I had to cancel our cruise which I am hoping to reschedule. Because of Irma we...

Celebrity Cruises / change of islands

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Roger Van Dyke on Sep 15, 2017
We are booked to leave Miami on 9/25 on the Equinox for several Islands in the Caribbean but due to Irma several of the stops have been changed. We are in our 80's and celebrating our 60 th wedding Anniv. I feel we are not getting what we paid for and should have given a chance to either...

Carnival Cruise Lines / unethical

Sa
Sabrina Leeann Bramel on Sep 15, 2017
My husband and I Booked a 7 day cruise from Miami to the Caribbean, and unfortunately hurricane Irma destroyed all the destinations that the cruise was going to. The hurricane hit the region we were traveling to a couple weeks before our trip and Carnival will not refund us our money or...

Carnival Cruise Lines / cruise service

Te
Terry Megane April on Sep 14, 2017
Carnival Cruise LinesHi my family and I cruised5 days from 9/9/17-9-14/17. The reason I am contacting your cruise line is because we had our hearts set on staying busy there was nothing for our 19 year old to do he was told he could not enter club 02 . We were told that the soda was unlimited with his bubble...

Carnival Cruise Lines / customer service

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Pennyjp on Sep 14, 2017
My name is Janice Ellis.booking info. 1CB0P0 Very disappointed in carnival refund and vacation package. I booked for 3 people 1 was unable to attend due to medical reasons I cancelled 3 months prior. Paid $500 + was only offered $79 back unacceptable I will never cruise with carnival...

Carnival Cruise Lines / hurricane irma on the conquest guest 8gm4f3

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Flm on Sep 14, 2017
We went on the cruise that left Sept 4th. We had questions because of the hurricane and called to see if it was going to be cancelled because of Irma. They said it would not be cancelled and if we cancelled we would lose our money. This cruise should have never been left the port. Well...

Carnival Cruise Lines / cruise after hurricane

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Deborah A Martinez on Sep 13, 2017
My family had a cruise scheduled to leave September 18, 2017 leaving out of Miami. We have traveled on Carnival for many years and have never had an issue. My mother is 80 years old and lives in Davie Fl. Her home was totally destroyed in the hurricane. The rest of our family has been thru...

Carnival Cruise Lines / cruise

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Minnie Swift on Sep 13, 2017
Was scheduled cruise on Sept 4th thru 9th to Ocho Rio, with 6 other family members, because of unusual heavy traffic from home to airport, we missed our 725am flight, were put on standbys for 1030 flights, only 2 seats were avail, the others were again put on standby for the 1130 flight...

Carnival Cruise Lines / cut left bug toe and hurt knee on 08/27/2017. 1st day of cruise doors improperly marked.

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Gena Johnson on Sep 13, 2017
Opened door on deck 5 and door opened so fast it cut my left big toe. It took half an hour to get help. Someone from medical came to me and asked if I called medical(there was a puddle of blood on floor, which she looked at and saw my toe bleeding, but when I answered "no" she just...

Carnival Cruise Lines / hurricane irma

B1
b12me on Sep 12, 2017
My name is Timothy Turner and my booking number is 5TF8N4. I am writing this letter to explain why I am not able to make my trip on September 14, 2017. I have lost power at my home and I don't know when it will be restored. I don't want to cancel my reservations, but I need to reschedule...

liberty / money back

Ty
tym81 on Sep 12, 2017
I'm wanting my back as I had to leave for the storm. As if right now I can't afford to do the trip because I used the money to leave home with. I was set to leave the beginning of October but that still won't give me enough time to start back saving. Event thought it was a group trip I wa...

Carnival Cruise Lines / refund

Za
Zakia Bailey on Sep 12, 2017
Zakia Bailey I have tried to request a refund of my deposit on 9-12-17, but i am unable to reach anyone. When i had spoken to the agent to talk to a manager she had advised me that their is no manger at all, that i can speak to regarding this issue. I had also asked to obtain a number for...

Royal Caribbean International / flexibility to change a reservation

Ma
manoel marques on Sep 12, 2017
We are scheduled to a ROYAL CARIBBEAN cruise, in the Oasis of the Seas, next 17, september, from Port Canaveral, Florida, reservation 9587202. Due to weather conditions, all flights from my country, Brasil, were cancelled this week, and I am arriving only next week. So, I could not embark on...

Carnival Cruise Lines / duplicate gratuity amount drafted from my account twice in a two day period

An
Andrey Newton on Sep 11, 2017
Carnival Cruise LinesMy name is Andrey Newton and on 8/21/17 and 8/22/17 Carnival cruise lines drafted $64.75 for Gratuities. Upon catching this mistake I immediately notified the travel agent (Jacinda F. McDuffie) that is handling our group cruise on the Carnival Ecstasy scheduled to sail on 10/19/17...

Carnival Cruise Lines / itinerary was changed 5 minutes after we left the port!

Ka
kattieritz on Sep 11, 2017
Our cruise Itinerary was changed just when we left the port! The cruise know about this switch before we boarded. But failed to mention this. So we could make a decision to abandon the cruise. Instead the cruise did a scam by knowing full well that ship was changing course to to hurricane...

Carnival Cruise Lines / cruise

Ja
Janae Avery on Sep 11, 2017
I am scheduled for a cruise on Friday, September 15 to the Bahamas.concerned about hurricane Irma and the destruction it may leave I change my reservations as far as flights and hotel stay.recently (today) I was told that the ship will still sail and that I will lose all funds. I'm...
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