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Cruise Lines Complaints


Celebration Cruise Line / poor and lack of timely communication on celebrity constellation trip october 19-30th to france, italy, spain and gibraltar

Lynn S Pellegrino on Nov 3, 2018

This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The lack of trained personnel to answer questions, to...

Carnival Cruise Lines Freedom / the entire unethical operation of the guest services group

Renn and Mike Fisher on Oct 11, 2018

Sail date [protected] Bad start as soon as we went through the first security before boarding. Immeditely upon being sent to #26 that lady took our boarding passes and went to talk to someone other persons, whispering and pointing back to me and my husband. She came back and pointed to...

Princess Cruises Voyage K812 / cabin problems for half of cruise

Michael Bergschneider on Sep 20, 2018

We had a 15 day cruise 7/18/2018 to 8/02/2018 and had a mini suite, we had been looking forward to this cruise for over a year, after we were bought out on another cruise Princess had overbooked. Now get this, we are in a mini Suite with sewer gas for 7 out of the 15 days cruising and...

Windstar Cruises / windstar star breeze cruise

Doron Ofir on Sep 11, 2018

Windstar CruisesThe Windstar Star Breeze misrepresents itself as a luxury cruise experience. Thier customer service blocked me from a all social media!! Let me begin by saying this was to be my dream vacation. My last vacation was 5 years ago. I work incredibly hard and when I finally chose to take the...

Carnival Triumph / the way I was treated at customs

Brenda McPherson on Aug 25, 2018

My sister got married August 17, 2018, we have planned a big celebration on the Carnival triumph ship. My sister had told my nephew Nicholas she was going to pick up his first certificate to go on the cruise. Quotati my sister got married August 17, 2018, we have planned a big celebration...

Celebrity Cruise / disrupted cruise

A.Cockburn on Apr 5, 2018

My wife and I have recently completed a 14 day S. American cruise Buenos Aires to San Antonio, 4 - 18 March 2018. Stateroom number 7208. We were very disappointed with numerous aspects of the cruise and the way it was managed. The cruise was not completed as planned. It was a truly...

Kyle Peter Glynn / medical refund tickets

Pete Glynn on Feb 18, 2018

Kyle Peter GlynnHi...We were supposed to be on the cruise Feb. 10th 2018, however had to cancel. We were supposed to be on the Elation ship. Our booking #:9VN7N7. On the 24th of January 2018 Kyle (Pete) took a fall down steps and had a compound fracture in his right leg. Had surgery in Lakeland, Fl...

Celebrity Cruise / cruise, panama canal,

Rebecca Selfridge on Oct 27, 2017

Celebrity CruiseWe went on a cruise on 31st March 2017, leaving Miami & going through the Panama Canal, arriving in San Diego on 17th April. On the 2nd day at sea I fell going into the bathroom in our cabin. We had been cruising for 2 days, no announcement had been given to be careful on board. As I went...

Nathan Schein / cruise line cancels cruise!

natens on Oct 17, 2017

10/15/17 Nathan Schein Aida Colon 6022 n. Campbell Chicago IL. [protected] [protected] CARNIVAL CRUISE LINES I booked a Carnival cruise on Fascination on march 28, 2017. There is a hurricane Maria devastates Puerto Rico. I called Carnival Cruise many times and I am told there is going to...

liberty / money back

tym81 on Sep 12, 2017

I'm wanting my back as I had to leave for the storm. As if right now I can't afford to do the trip because I used the money to leave home with. I was set to leave the beginning of October but that still won't give me enough time to start back saving. Event thought it was a group trip I wa...

Carnival "Paradise" Trip / lack of empathy for customers

claudiadisappointed on Sep 8, 2017

On September, 7, 2017 a Carnival cruise ship, "Paradise" sailed to Cuba. Despite the anxiety, preoccupation, being imparted to public by t.v., authorities, media, about the imminent danger of hurricane, Irma, Carnival management did not care about their passengers plea to allow for...

Yorker Holidays Services Pvt Ltd / travel services cruise lines

Deepak Nainani on Sep 6, 2017

I had booked my trip with Yorker for coming December wherein i was to travel to Bali + Singapore + Star Cruise from Penang for 2 nights. This deal was through one agent here in Mumbai. All this booking were initiated on July 15, 2017. Till date we did not receive any confirmation slips for...

Celebrity X Cruises / health and safety on board celebrity constellation

Norman Heron on Sep 3, 2017

Client Number: 788683, State Room 2117 Date: Monday 28th August, Disembarkation day into Venice after 9 night Greek Island Cruise Time: 06:00 approximately Location: Deck 10 Conditions: Early morning light, calm conditions. Incident: Returning from deck 11, where I was watching the ship...

Pamela B. / allure of the seas cruise for september 17th, 2017

Pamela Bostrom on Aug 19, 2017

My husband and I paid in full for a 7 day cruise to the Easter Caribbean. Just found out two days ago, on the 17th of August, that due to "SPEED RESTRICTIONS" they will not be stopping at St. Thomas, which was primarily the whole reason for our cruise. Instead they will be stopping at San...

Select Sign, Inc. / carnival dream cruise 08/06-08/13/17

Timrey55 on Aug 15, 2017

Just returned from 7 day Carribean cruise that was supposed to include Montego Bay, Grand Cayman, and Cozumel stops. On the morning of the last stop, Cozumel, we were informed that they had an engine problem that they could not repair in time to make the stop, so it was cancelled, and they...