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Cruise Lines Complaints

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Carnival Cruise Lines / unable to take cruise due to my sisters husband being hospitalized due to injury and cancer diagnosis

jhaze321 on Jan 14, 2018
Booking #6TD4Q6 and #6TD4M2. My three sisters and I have scheduled a cruise for January 15-19 on the Carnival Ecstasy leaving out of Charleston, South Carolina for the Bahamas. The husband of one of my sisters, who is also going on the cruise fell on yesterday (two days before the cruise...

Royal Caribbean International / reservation overcharge, representatives cannot see internet prices

bmetjerry on Jan 12, 2018
Reservation 2070054. I saw an internet price for a Royal Caribbean cruise I was interested in for our third Royal Caribbean cruise. When I called to book, the representative told me that she could not see that price (even though it was on Royal Caribbean website). The representative...

Princess Cruises / my given upgrade cabin that i did not want

william mckie on Jan 12, 2018
my complaint is I book a cruise with yous and was happy what it, say on my invoice it guarantees me a cabin on lido deck 14, I went on to you tube research the deck was perfect for me as I have had a knee replacement in left and part in right knee 5 mouths ago still find it a bit difficult...

Carnival Cruise Lines / refund on cancelled cruise

Hayley Carter on Jan 10, 2018
Four of us booked a Carnival Cruise on September 8, 2017 to sail on Feb 10/2018. We had bought full cancellation coverage as my boyfriend had been diagnosed with renal cell carcinoma was told he would be able to travel with no problems. At the end of October it was discovered that hi...

Viking River Cruises / pricing

Carla M72 on Jan 8, 2018
Hi, I am absolutely furious and so disappointed with Viking. Four of us recently did the Romantic Danube cruise (16th Dec from Budapest). This was our first cruise and we had high expectations. Unfortunately, we were very disappointed when we first boarded as it was only at that stage we...

Carnival Cruise Lines / cruise/fee assessed for reservation change

Floridamama316 on Jan 1, 2018
On 9/12/17 Booking #8CM5S0 was changed because of Hurricane Maria that hit Pureto Rico. This cruise is for our 40th Wedding Anniversary. We changed to leave out of Port Canaveral on Carnival Sunshine because of the horrible disaster to Pureto Rico. We were unsure of the damage to port or...

Viking River Cruises / customer service policies for viking cruise line

Dee Bilo on Dec 26, 2017
We booked a Viking river cruise on November 15, 2017 with assurances from our agent at Viking that we needed to book immediately to get the remaining room at our price point. When I asked about future promotions, I was told that there were none. We were given 24 hours to make a quick...

Carnival Cruise Lines / the worst christmas ever 12/23/2017

Duane Macklin on Dec 24, 2017
Hi my name is Duane Macklin booking number is 8ck5z8 I was supposed to be onboard the carnival sunshine with my family for Christmas but I was misled buy one of you employees that it will be ok for me in my family to arrive @4 after we told her that we were gunna b late do to a major...

Carnival Cruise Lines / refund or voucher booking #6tp1h3

Emery Clemmons on Dec 22, 2017
Carnival Cruise LinesCarnival Cruise Lines Carnival Cruise Lines Contacts & Information Posted: Nov 30, 2017 by Emery Clemmons refund or voucher booking #6tp1h3 Complaint Rating: 0 % with 1 votes I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my...

Carnival Cruise Lines / cruise on the carnival dream out of new orleans

Anna Hulin on Dec 19, 2017
On December 10, 2017 my husband and I sailed out of New Orleans Louisiana on the Carnival Dream for 7 days to Cozumel, Belize and Mahogany Bay. The crew at the guests service desk is my first complaint as they were very rude and abrupt. Coming back on the ship after visiting Cozumel, my husband...

Carnival Cruise Lines / unhappy with sales rep

Dawn2323 on Dec 13, 2017
My name is Dawn Cicci and i booked a cruise on the Carnival Dream with Daryl number is 1-800-819-3902 Ext 82653. My complaint is everytime I would call him he hardly ever returned my calls. I had to keep calling back until he finally answered. Then my flights got cancelled from Detroit...

Carnival Cruise Lines / refund not received

MeganD727 on Dec 12, 2017
My mother and I booked a cruise for the week after Thanksgiving. Unfortunately, we had to cancel it in September. My mother paid for her portion with gift cards. After the cruise was cancelled, the giftcards were supposedly mailed to my OLD address (though I had long since updated it on...

Carnival Cruise Lines / refund on booking #8nh8t7

Bugsarely on Dec 12, 2017
Carnival Cruise LinesHi my name is Amanda Reyes I had booked to cruise out on 1/29/18 with my fiance we had till the end of November to pay it in full unexpectedly my brother passed away and I had to travel to his home I had used the money that I had for the trip to travel and be with my family at thi...

Carnival Cruise Lines / insect bites

Deborah Larry on Dec 9, 2017
I Deborah Larry was on my 1st cruise with my sister-in-law, Diana C Miles VIFP # 8261161262 - Platinum Carnival Cruise Stateroom 1366 Deck 1 Booking Number 7NP1P3 PRI0RITY. Dec 2nd when I retired for bed I noticed an odor of insect repellent but didn't give it much thought after all we had...

NCL / cabin

jane erway on Dec 8, 2017
Do Not ever get sucked into doing an upgrade bid if you get an email asking you to. It is a scam to get rid of stinking rooms. I had a great room mid ship on deck 9, being 85 guess I thought I would bet the upgrade to a window on the same deck. Guess I was not too well informed, When I got...

Carnival Cruise / refund request

Gagirl75 on Dec 7, 2017
Due to a security delay at the airport, I missed my cruise departure. I contacted Carnival Cruise representatives immediately. I was told that my information would be passed on to the ship manager. It was then recommended to submit my case here, if hope of a refund. My scheduled flight...

Carnival Cruise Lines / carnival victory 11/20/2017 8wl1h3 6300

Agnesm on Dec 6, 2017
the incident happened on November 22, 2017 ...as I proceed to come out of my cabin there was a scuffle between a passenger & a crew member the passenger threw a plate and I got hit on my left leg I could not sleep all night I went to the Doctor the next morning they gave me aleeves to help...

Carnival Cruise Lines / administrative fees

Nance Griffin on Dec 6, 2017
We had booked a cruise on the Horizon for April 2nd leaving from Barcelona. This was booked while we were on the Legend in February of 2016. At the time there was a charge of $50 each listed ad administrative fees. At the time I did not question this fee. This totaled $100. On November 18 2017 we...

Carnival Cruise Lines / refund or voucher booking #6tp1h3

Emery Clemmons on Nov 30, 2017
I had to cancel my cruise due to medical reasons beyond my control. I have been having problems with both of my feet. The doctors have had to amputate my right leg below the knee and may have to remove my left one as well. I am confined to a wheel chair and unable to drive, walk or care...

Viking River Cruises / false marketing

Kejee on Nov 26, 2017
My husband and I are currently on the Viking Var for a "Christmas in Germany" cruise which displays the Nuremberg Christmas Market on the cover of our itinerary. When we arrived in Nuremberg, we found out the Christmas Markets do not open until December 1st. In fact, only our last 2 stop...
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