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Cruise Lines Complaints

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Carnival Cruise Lines / the entire cruise

Mike Condon on Nov 15, 2018

This is in regard to Carnival Horizon, sail date 10/20/2018, state room 1335, booking Huber 4WWF47. While in Florida this past October, my wife and I decided to try to book a last minute cruise. We booked the cruise identified above on 18 October and it was our third cruise with Carnival...

Carnival Cruise Lines / the ship sunshine

Bill serafino on Nov 15, 2018

This was our first cruise. We booked with a group on sunshine November 2 to November 10. We were very much looking forward to our first cruise hearing how nice carnival was. This was not the cruise I was expecting. I'm not sure if I can Express the total disappointment me and my wife...

Konsortium Bas Ekspres Semenanjung [KBES] / public transportation service

Cassiopeia Laila on Nov 10, 2018

I took bus from Terminal Bersepadu Selatan (Kuala Lumpur) to Sungai Nibong (Penang) on 11/11/2018 (7.30am) bus. Knowing Im rushing up for some emergency matyer, I took earliest bus.In this case, KBES was on my priority list as I trust in their service and punctuality compared to other bu...

Viking River Cruises / viking rhine cruise booking 4662909. sail date 10/26/18

richard slater on Nov 10, 2018

I am sending this correspondence to complain about my disappointing experience with my recent Viking cruise with a pre extension in Switzerland and a post extension in Amsterdam. upon my encouragement 3 other couples joined us on this excursion and all expressed disappointment, the first...

Royal Caribbean Cruises / deluxe beverage package for pregnant woman

Elmira Z on Nov 5, 2018

I'm booked on the cruise from 12/09/18-12/16/18 with Royal Caribbean. I'm currently 4months pregnant and can't consume alcohol. We were trying to purchase a drink package only for my husband but the system didn't let us do that. I called and explained the situation. The representative told...

Carnival Cruise Lines / whole experience

Becky M on Nov 4, 2018

First time on a cruise terrible experience. Went on carnival horizon. Oct. 28 arrived at port guy took our luggage was directed inside where we showed ID and boarding passes (from online check in that had all information) all ready good to go but that was not the case when I showed my...

Viking River Cruises / romantic danube

PatfMcG on Nov 3, 2018

Cruise Romantic Danube Date October 19 2018 Ship Viking Tor My friend and I have just returned from the above river cruise and sadly to say it was not the holiday you advertised. Your firm has had knowledge of the low water levels for a few months now but continue to charge full price for...

Celebration Cruise Line / poor and lack of timely communication on celebrity constellation trip october 19-30th to france, italy, spain and gibraltar

Lynn S Pellegrino on Nov 3, 2018

This is my 2nd Celebrity Cruise and it may be my last! The communication on the ship following severe weather and hitting another cruise ship was delayed, inconsistent and handled non-professionally by the captain and the officers. The lack of trained personnel to answer questions, to...

Carnival Cruise Lines / security handling of alleged assault

ClineWorld on Nov 2, 2018

Reference: Booking #1HLX01 / VIFP Club #[protected] It has been a challenge to find the right location to send this email regarding an incident that occurred on our Cruise that sailed on May 27, 2018. Incident involved our 15 year old (African American) son who was falsely accused of Sexual...

Princess Cruise Lines / deceptive website information for caribbean cruise booking on princess site

Nicki Mardian on Nov 1, 2018

Today, I noticed that our Caribbean cruise booking showed a new section in the Payments menu that we can "prepay gratuities." We fully reviewed your website description of this cruise and saw NO MENTION OF GRATUITIES BEING EXTRA. Additionally, we NEVER ;had any webpage during the booking...

Eldo Coaches / non compliance cpa.

mr Symons on Nov 1, 2018

By now eldo coaches knows me but instead ignores to assist me or even give me feedback on a bad experience I've had with them. Resulting on great loss caused by them. Leaving the customers me at montrose to run after the bus. No head count has been done before the bus left montrose... it'...

Celebrity Cruises / captain vito on the celebrity constellation

Sup123 on Oct 30, 2018

We were on the constellation for the oct 19, 2018 cruise to France and Spain. All was going well until we were to go to portofino 3 days ago. Instead we went to lespecia and stayed there for two nights. We were told it was the weather. Seas were rough but no rougher than last night. So...

Intercape / I am complaining about arrival times that is more than 30 min late

Meinie on Oct 27, 2018

Evety time we stop to pick up or drop of people the smokers on the bus gets off. And takes 20 to 30min to get back on. We should have been in Midrand by 20:00. We are only leaving Pretoria station now. My family has already been waiting for me before 20:00 and is still waiting. We just...

Royal Caribbean Cruises / gifts department

Ellen R. on Oct 25, 2018

My sister went on her dream cruise. As a gift I ordered a $200 gift credit and a dictated card to be delivered to their stateroom upon check-in. She never got it. But my credit card sure got charged right away. When I called the gifts department and the customer service department I wa...

Carnival Cruise Lines / miracle out of tampa fl 10-14 thru 10-21 booking num 2whv60 room 6182 gs suite

bobcastellano on Oct 22, 2018

my name is bob castellano booking number 2WHV60 room 6120 GS suite my complaint starts on 20-14 when we arrived at the tampa port on 10-14 my wife susanna castellano did not get a sticker on her card saying suite guest we had to have it added on ship 2...we did not receive our gifts in our...

Viking Ocean Cruises / panama canal

Madeline Celeste on Oct 19, 2018

A change in port from Limon in Costa Rica to Cartegena has meant that our booked excursion has been cancelled and refunded, which is fine. However we are Deluxe Veranda occupants and being out the evening that we received notification of the change, meant that we were not in time to...

Viking River Cruises / amsterdam to barcelona, october 6, 2018

Tc on Oct 19, 2018

We just got home from our third Viking cruise (1 river, 2 ocean) sailing from Amsterdam to Barcelona on Viking Sky, leaving October 6. We booked the cruise over a year ago and were initially very excited. It seemed to hit a lot of high spots for us--2 days in Amsterdam, 1 day in Paris, 1...

Carnival Cruise Lines / had to cancel my cruise bkg 3lxt35 due to hurricane micheal pcb florida

rbotts on Oct 19, 2018

I had to cancel my cruise with my daughter on Carnival Triumph for Oct. 22 due to damage received from Hurricane Micheal. I live in Panama City Beach Florida and this area was pretty much destroyed by the storm, after days without power/water/phone. now trying to fix damage and cleanup, I...

Carnival Cruise Lines / bad cozumel excursion

Allen Kirk on Oct 17, 2018

Carnival Cruise LinesYour Excursion staff desk suggested this trip and it was really subpar. As you can see in the pics the Pool is falling apart and the water was dirty. The bar manager was very unhelpful and unfriendly even after tipping him handsomely. We would ask for a drink and he either ignored us or...

Carnival Cruise Lines / we are disabled but we are humane and have feelings

Shirley Sipps on Oct 15, 2018

Dear Carnival Cruise Lines: Re trip on the Valor Oct. 6th thru 11th Booking 1DFQ26 Frank, Shirley, and Traci Sipps: Re: Problems encountered as we are all three disabled. The first trip Frank and I took this past January was very nice and pleasant experience I was on my cane and we brought...