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Cruise Lines Complaints

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Viking River Cruises / Viking Insurance

fredtvl on Feb 22, 2017
I am the owner of a travel agency for over 30 years. We book with Viking Cruises often. These clients are loyal customers of Viking. They were booked on the Viking Star #4223057 sailing 11/7/16. They paid us a total of 7446.00 including cost of insurance by check (to save the 3%). We paid...

Carnival Cruise Lines / Getting hurt

Kim Drayer on Feb 20, 2017
I was on Carnival Splendor Feb 12-19, 2017 I was in the Red Carpet Bar and a glass was knocked over and cut my foot and leg. The staff cleaned up the mess but no one checked to make sure I was okay. At the time I thought the glass had simply grazed me. Once I got home I realized the cut wa...

Carnival Cruise Lines / Carnival freedom

Robworth on Feb 20, 2017
Went on the freedom on Feb 11th for a 7 day cruise and it was hands down the worst vacation experience I have ever had. I got food poisoning the second day of the cruise and was sick pretty much the entire cruise. I called carnival to let them know and before I could even finish saying...

Oceania Cruise Linda / Complete lack of customer service

Linda Casale on Feb 17, 2017
My husband and I booked a cruise to Tahiti on 1/25/17, booking # 2284912 for 10 days. We arranged air through Oceania which brought us into Tahiti on the first day of the cruise at appox. 10:30 p.M. After being in transit for an excess of 24 hours. We had to report to the Serena lounge for...

Carnival Cruise Lines / Worst cruise experience

Mrs. Gage on Feb 15, 2017
Regarding: January 28th Valor – Galveston - Folio 4842 - Room 9257 To whom it may concern: I am writing to you regarding my recent cruise with your company, which departed from Galveston on January 28th. I have traveled on several cruise lines and several Carnival ships, and being aboard...

Carnival Cruise Lines / Scam

Oliver Blackwell on Feb 13, 2017
Carnival Cruise LinesWhile on Carnival Cruise starting on 18 December 2016 (Booking Number 2TW4B4, Ship Carnival Fascination, Stateroom E-60, Guest), I purchased 10 photos on the first Formal Dining and received one Shutterfly Free Small Luggage Tag - Code # CA2H-2EV2-JGF5-WWYFPY and Free 8x8 Photo Book - Code...

Carnival Cruise Lines / Accommodations and special offers

anitabrochette on Feb 10, 2017
Carnival Cruise LinesI booked a 5 day cruise on the Carnival Elation departing out of Jacksonville, FL on January 9, 2017 through the Priceline website. Listed on the website were special offers: Great Rates + A 2-Category Upgrade! ◦ EXCLUSIVE: up to $50 Onboard Spending! – 3 days left! ◦ Up to $1000 FREE...

Princess Cruises / Customer service

Beth050 on Feb 10, 2017
We are booked on the Grand Princess, 15 day Hawaii Cruise (October 29). I attempted to reach Jessica Boykin, to change our dining choice from anytime to traditional. When I booked this cruise it was because of a credit my husband and I received due to a bad experience on a prior cruise on...

Carnival Cruise Lines / Drunk unruly group of passengers had altercation with in the dining room

oakland123 on Feb 10, 2017
We were on Carnival Elation Thurs Feb 2nd - Mon Feb 6. The very first evening (Feb. 2) of our cruise we were seated in the dining room (6pm seating) 5 of us in our group at a small table surrounded by 4 tables of 10 guests. The table directly in front of us was being very loud, but we just...

Royal Caribbean International / Jewelry left in stateroom not turned in. Terrible customer service!

wdb2 on Feb 7, 2017
I sailed on the Oasis of the Seas January 22 - 29, 2017. My suite was 8630. My cabin steward was Gusti. I left the ship on Sunday the 29th. When I unpacked on Monday I found that I had left my jewelry on the ship. Two long silver necklaces, one bronze chain with a diamond clasp, one pair...

Carnival Cruise Lines / Carnival sensation - january 7 to 12 2017 - caribbean cruise

RK_52 on Feb 4, 2017
There was an incident at the Fort Lauradale airport on January 6th because of which our flight was cancelled and we were rebooked by Delta via Atlanta to West Palm Beach. In Atlanta the next morning flights were delayed due to weather conditions. I called Carnival and informed them of the...

Carnival Cruise Lines / Carnival ecstasy

Cynthia Waterlander on Feb 3, 2017
My husband and I decide to take a cruise out of Charleston after taking numerus cruised out of ports all over Florida. We thought this would be a convent way to take longer cruised from our home state. After booking this 5 day cruise we took off 3 days of work to go. We have always been...

Carnival Cruise Lines / Booking and customer service

random traveler on Feb 3, 2017
Booked trip in April 2016 Leave Feb 6 2017 was told by customer service in Dec.2016 that we had the faster to fun pass .So some friend decide to go with us they booked and got the faster to fun. So today I print out my boarding passes and find out we DON"T have the faster to fun pa...

Carnival Cruise Lines / Booking a group with carnival cruise line

AngieT on Feb 1, 2017
Hello, My name is Angela Tucker and I am emailing hoping that you can assist me with a problem. I have organized a group of people to go on a the Carnival Conquest on January 6, 2018. I submitted the Group form on Monday at 10am but I noticed the form said it may take 24-48 hours to hear...

Carnival Cruise Lines / Bad experience on carnival ecstasy boat

Timberly on Jan 31, 2017
I just got off the first cruise I have ever been on and was so excited about it but it started off as a nightmare! I went down to Charleston the night before and rented a hotel ($160) so I wouldn't have to get up so early and make that 5 hour drive. We were suppose to board at 2:00 but wa...

Carnival Cruise Lines / Unjustified refund

vmf58 on Jan 30, 2017
I booked 2 cabins on carnival Liberty for 7 people & paid a total of over $2300.00. I was notified the Liberty was being replaced by Valor. We were to check in port Galveston @ 11am 1/14/17. I was notified 9am of fog delay but I was already in Galveston, they said new up date in two hr...

Carnival Cruise Lines / Ship (Freedom) did not go out on schedule time saturday 1.14.17

Jacque Bryant on Jan 25, 2017
My group # 9T6VS5 arrived at the Port of Galveston on 1.14.17 Did not get the conformation that ship was not going to leave until around 6:30pm. This caused us to have to eat lunch & dinner and book a hotel. We were ask to arrive back at the Port around 6pm - 7pm Sunday 1.15.17. Carnival i...

Carnival Cruise / Cruise

su ping on Jan 24, 2017
cruise with carnival many time gold members now expecting and enjoyable happy trip which wasn't at all room was dirty around toilet bowl area mould black stains and wall scraped blood stains and casino floor was full off smoking gamblers couldn't stand it at all left asap lunch in main...

Desiree Golembiewsky Teeny Office / Theft of personal information

marcelly james on Jan 19, 2017
Desiree Golembiewski has been stalking and harassing me for nearly two years. She even became friends with my friend just in a demented attempt to get close to me. Most recently, Ms. Golembiewski hacked into my email account where she obtained copies of my passport, drivers license and...

Carnival Cruise Lines / Smokers in next cabin/balcony

Deborah Norin-Kuehn on Jan 18, 2017
My husband and I recently returned from our first cruise, Jan 12-15 on the Liberty. This was a surprise for my husband's 50th birthday, and I splurged and booked a cabin with a balcony (#6-347). Unfortunately, the couple in the next cabin (#6-351) were chain smokers. Every time we went out...
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