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Cruise Lines Complaints

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Carnival Cruise Lines / everything about the cruise

Ma
Marcycox on Sep 21, 2018

Date: August 5-10, 2018 - ID #: SID46863664 There were three of us. Myself, my husband, and my 75 year old mother in law. We were woken up every night by loud screaming adults right outside our room at all hours of the night and morning. There were two dining rooms and one was regular...

Viking River Cruises / injury on board their ship due to their carelessness.

Lc
LCF12 on Sep 20, 2018

June 5 2018 my husband and I started our 8-day Rhine River cruise from Basal, Switzerland aboard the Viking Herja. This trip was booked for our 45th wedding anniversary as a gift to each other. June 6th was the date of the safetyt drill. Our cabin was on level 3 and we were told to get our...

Princess Cruises Voyage K812 / cabin problems for half of cruise

Mi
Michael Bergschneider on Sep 20, 2018

We had a 15 day cruise 7/18/2018 to 8/02/2018 and had a mini suite, we had been looking forward to this cruise for over a year, after we were bought out on another cruise Princess had overbooked. Now get this, we are in a mini Suite with sewer gas for 7 out of the 15 days cruising and...

Celebrity Cruises / cancellation policy discrepancy

Tr
Troy Templin on Sep 19, 2018

Celebrity CruisesI was looking to cancel a trip 43 days before departure on Celebrity Cruise Lines (res #4998636). Per your website at https://www.celebritycruises.com/company/customer-support/help-and-faqs/pre-cruise/cancellation-policy the cancellation policy states that I am eligible to receive an...

Viking River Cruises / poor customer service

Af
AF Buder on Sep 18, 2018

This is the letter that was sent to Stephanie Maldonado on September 10th. The response today from Evan Sterling was $0 compensation and no apologies. My husband and I recently went on a Rhine Getaway Viking River Cruise on the Alruna (ALP18018). We had heard very positive reviews over the...

Celebrity Cruises / scheduling a cruise

Be
Ben_Nev on Sep 17, 2018

On my last cruise, which i enjoyed, we purchased an advance cruise package. It cost us $200 and a arbitary 18 month out cruise date with significant perks was chosen. This was done at the suggestion of the celebrity staff so that when we chose a wanted cruise the $200 and perks would be...

Viking River Cruises / romantic danube cruise/pre-cruise in prague

Ar
Art Timpe on Sep 17, 2018

My wife and I recently returned from the Romantic Danube River Cruise. Pre-Cruise 8/21-24, Cruise 8/24-31. Booking #4847366. We began our journey with a pre-Cruise package in Prague. It was a disaster. The Hilton Hotel in which we were booked was under construction. The noise from...

Viking River Cruises / danube waltz river cruise failure to sail

Lm
L. Morgan-Baker on Sep 15, 2018

FROM: Leesa Morgan-Baker 2100 Valley View Drive Woodland Park, CO 80863 TO: Viking River Cruises, Inc. 5700 Canoga Avenue Woodland Hills, CA 91367 TellUs@vikingcruises.com; customerrelations@vikingcruises.com Danube Waltz - Budapest to Passau (August 5, 2018- August 12, 2018) RE...

Carnival Cruise Lines / carnival victory cruise booking 3vdj73

Be
Beverly Tillman on Sep 15, 2018

Carnival Cruise LinesThis is my second attempt to lodge a complaint with no formal response from this cruise line. Sail date was 08/20/2018 to Bahamas out of Miami . We experienced waste coming up from the floors in our bathroom on the last morning. Unable to take a shower due to the horrible smells that...

Carnival Cruise Lines / internet pricing

Lo
Louis Hudon on Sep 14, 2018

I booked a cruise on the internet and later when I got a booking confirmation I never took notice of the price I was charged which appears in the right hand corner at the bottom of the page. I only glanced at the date, room number and itinerary. Later when I went to the e-mail to book some...

Windstar Cruises / windstar star breeze cruise

Do
Doron Ofir on Sep 11, 2018

Windstar CruisesThe Windstar Star Breeze misrepresents itself as a luxury cruise experience. Thier customer service blocked me from a all social media!! Let me begin by saying this was to be my dream vacation. My last vacation was 5 years ago. I work incredibly hard and when I finally chose to take the...

Viking River Cruises / tripmate insurance

Vi
Vicky Chavez on Sep 11, 2018

I had purchased Viking Cruise for May 2019 on August 15, 2018. I was ask to pay Travel Insurance which I did. 18 days later I had to cancel the trip. I was not aware I was going to lose over 2000 for the insurances. I called Viking to see if they could stop the cancellation and put the...

Carnival Cruise Lines / service

Ta
Tarneycham on Sep 10, 2018

My cousin, friend and I just returned from a 4 day cruise from Jacksonville Florida to Nassau and Freeport Bahamas. This is not my first trip on Carnival and I had raved to my cousin in our friend how great my previous trips had been. We had booked a junior suite as there were three of u...

Carnival Cruise Lines / no air conditioner in the room for over 2 days.

Do
Dolores Mejia on Sep 10, 2018

On August 28, 2019 I was going on vacation on carnival horizon, booking # 1PVD72. There was no air conditioner for 2 day with four people in the room, It was terrible. I gave complain twice to guest services and nothing was fix. The room temperature was 78 degree. We would change and we...

Carnival Cruise Lines / refund

Mi
Miss jsvb on Sep 10, 2018

Carnival Cruise LinesHello- I was scheduled (single) on a 5 day cruise from Tampaon 9 / 10/18. I fell August 30 th and broke my hip and had an emergency partial replacement. On aug 31, 2018. I called carnival on 9/2/18 my first day homesnd I was told I would have a refund of $158.00 of a $1198.00 amount. I wa...

Viking River Cruises / lack of customer service

Ka
Kari Morgan McNicoll on Sep 9, 2018

This trip was a once in a lifetime trip for my mother, my aunt, myself, and my 82 year old grandmother on the Danube. We were not made aware, prior to our departure from the U.S., of the low water issues happening on a continuous basis on the Danube River and the management of mechanical...

Carnival Cruise Lines / carnival glory cruise line

Jo
Joanne Comeau on Sep 8, 2018

These are the events that occurred on Tuesday August 28th upon the Carnival Glory where I was assaulted. Let it be known that when I did the Carnival Cruise survey they have all of this information which I also sent them. And I still have not heard back from them. This was our first...

Carnival Cruise Lines / past excursion/ current booking

Sa
Sarah Leigh on Sep 5, 2018

September 2017 I went on an excursion, in which the bus driver did NOT drop us off at our location. This made us almost an hour late and we did not receive the correct/proper training. I could not successfully scuba dive. We skipped over a lot of stuff. Therefore, I mentioned this and...

Viking Cruises / romantic danube cruise

Su
Susan Stitt on Sep 4, 2018

Viking CruisesJoining the outcry of disappointed people who have had the misfortune of 'cruising' with Viking Cruises this summer. Our dream vacation, the first ever 2 weeks long, was disappointing and very stressful. We came home tired and exhausted. Our vacation was NO vacation thanks to being misled...

Carnival Cruise Lines / toilet back up

Mo
Mommaroy on Sep 3, 2018

Spent the last 7 days on the Breeze, most disgusting spell in our spa room 11222. Toilets backed up, in shower. Smell was horrible, called our Stewart he kept apologizing, I know it wasn't his fault but it was so nasty for a vacation!! Then people on our floor started talking everyone'...