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Cosmetics Complaints

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Lifecell (again). / Skin product

Joemanu on Mar 23, 2017
The wording of the web page indicates the the trial product can be purchased for a small amount of money and if the product is kept beyond the 30 day trial period then the $189 cost of the product will be taken against the credit card. Immediately upon paying for the 'trial' the company...

Luminess Air / no instructions

linda1218 on Mar 24, 2017
there were no operating or cleaning instruction in the box kit. please send me the instructions immediately so I can use it properly. please send the instructions. My mailing address is Linda Peterson 2335 Lincoln Hwy. Ada, Ohio 45810 The order was submitted on April 23, 2016. The client number is # 1 1 7 2 7 7 9 1 . I enjoy the product very much.

L'oreal / Revitalift volume filler serum

J.B. Lee on Mar 22, 2017
I am simply complaining about the packaging for the above problem. The space-age type package with the cute pump is a real pain--I had to pump many times just to get enough product (dime-size)! Then the product only lasted two weeks--way too short a time. When I use the Olay serum, it...

Hydro Skin Science / Allegro and brio

Patricia Bardon on Mar 22, 2017
I ordered the Allegro, not the Brio which was sent anyways as they piggy it on the back of the Allegro. Called to return the Brio and was told had to pay a $20 dollars for handling fee out of $109 fee and have to pay my own shipping charges to send back. On the Allegro was not happy with...

Crystal Labs / Brio day night serum and allegro cream

Lucia Butler on Mar 21, 2017
I also fell victim to this scam. After being charged $103 and $109 within 15 days or the so called "free" trial for $4.95 each, I contacted them and was told that I kept the products longer than the 14 days. Explaining to the gentlemen on the other end of the phone test I had not received...

Debbie Ann St Denis / abella mayfair & pure skin company

Debbie Ann St-Denis on Mar 21, 2017
I ordered 1 free sample from abellamayfair.com & was charged also for Pureskin.com $: hundreds of dollars on my credit card which was not authorised by Me. I received 3 products that I am returning to the company & blocking Abella Mayfair & Pures kind at My bank. I'm also asking for...

Nuvajen Gold / Nuvajen gold

Pilar Rodriguez on Mar 21, 2017
Ordered product which advertised as free sample for $4.99 shipping only then they charged my debit card for $98.99 and another one for $78. FOR 4 MONHTS. For a total of $680. I never authorized this. This is very deceptive advertising. They must be stopped!! There was nothing on ordering...

LBC Express / LBC delivery cannot deliver the package because there's no parking

April Bacquial on Mar 20, 2017
LBC ExpressThis is not my first time to shop online and this is not the first time to shop at shoppee. I'm an online shopper so I know that delivery companies can make their own way of delivering the items that I ordered into the address that I indicated. This particular delivery man is complaining...

Hydra Skin Sciences / Allegro anti-aging cream

Pulse 21 on Mar 20, 2017
To Whom it may concern, I see I have involved myself in an unscrupulous marketing scam by ordering a "Free Trial" of Allegro Anti-aging Cream from Hydra Skin Sciences. I received the order having paid S/H mistakenly thinking that was it...no, that wasn't it. In January, 2017 I received...

Abella Mayfair / Skin Balance ADVANCED ANTI-WRINKLE CREAM

brizna on Mar 20, 2017
I February I ordered the free trial of the above mentioned product for which i will pay a shipping cost of $3.95, no where on your web site was there anything about a mandatory 14 day trial, I never received any notification about future automatic shipments, it is less than 14 days since I...

L'oreal / Voluminous million lashes mascara/true match lumi cushion foundation

Jada Stuckert on Mar 20, 2017
I have used L'Oreal products for many years and have had many wonderful experiences with your products. Unfortunately, that has not been the case with my most recent purchase of the Voluminous Million Lashes Mascara and the True Match Lumi Cushion Foundation. After using the Extra Volume...

Ulta / Poor customer service experience

ALS03 on Mar 18, 2017
I visited the Franklin Park store in Toledo Ohio. I walked in, I was not greeted, I was searching for a certain product. I finally purchased my item. As I was being rung out, the cashier Rachel, was talking to coworkers the whole time. She slid my lipstick to me instead of handing it to...

Lancome / Grandiose black mascara

Simone Harrison on Mar 18, 2017
I have regularly bought lancome mascara, have tried them all and really like grandiose BUT the last couple of times the ring in the base has come off into the wand section and this time the wand won't go down into the base, ie it won't screw shut. This means it dries out and has to be...

Abella Mayfair / Beauty wrinkle

helene mercier on Mar 16, 2017
09/01/17, I was charge for shipping a trial kit$3.95-I paid $5.38 u.s 09/01/17 Iwas charge for shipping a trial kit $4.95 I paid $6.73 u.s 29/01/17 agelessskinscience.com charge me $89.95 i paid 120.83 u.s 29/01/17 newskinformula.com charge me $99.95 i paid$134.95 u.s All this charge are from...

Hydra Skin Sciences / allegro and brio

Jane Simpkins on Mar 16, 2017
Ordered free samples just pay shipping of 3.96 +.99 each so a total of 9.90 was charged to my credit card. Received the free samples with no paperwork or bill saying I had to send it back in 14 days or was going to be charged $103.00 and $109.00 to my credit card. Called the company and...

Edgars Fashion / Edcon / Broken product and bad service

Mon29 on Mar 16, 2017
Edgars Fashion / EdconOn Tuesday 14 March 2017 i purchased a bottle of Estee Lauder double wear foundation from Edgars Bedford Centre, Bedfordview at 17:08 receipt attached. When I got home that evening I opened the box and noticed the bottle leaked into the packaging, I opened the screw top and saw the top of...

IT Cosmetics / Bye bye foundation trial kit

Grandmayo on Mar 15, 2017
After watching scores of commercials by Jamie Kern Lima, I ordered the IT Cosmetics Bye Bye Foundation trial kit for $39.95, as advertised, on Mach 8, 2017 and received it today, March 15. The enclosure of the package clearly indicated that I still owed $79.90 as part of the “agreed membership”...

Rapid Fulfillment / Revitol

Jan Dumas DiNardo on Mar 15, 2017
My complaint is about this company's web site in which to order. I wanted only one item. I got four. The website just applies any item that your mouse goes over to your bill. After I realized what I just paid for I sent this company a cancellation email. I was sent two days later a email...

BH Cosmetics / Terrible support service

Donawhau1988 on Mar 15, 2017
BH Cosmetics is the worst seller ever! I bought many things from them and half of my order was damaged due to poor packaging. I contacted their customer service team and they said that was not their responsibility. Their rep wasn't nice and was quite pushy, he said that if I was not...

Sephora / Sephora concealer

shilpa311 on Mar 15, 2017
I bought a sephora smoothening and brightening concealer moyen medium no 8 from dlf mall of india, noida. The concealer is absolutely dry. I twisted and twisted but only a couple of drops came out. Beyond that its totally dry. The store refused to change it. Very disappointed . Please...
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