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Cosmetics Complaints

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Essence of Argan / essence of ardan

Essence of Argan on Jan 20, 2018
The company would not cancel my order when I contacted them. I am a senior lady that obviously didn't do my due diligence when I submitted my credit card information. However, when I looked at my Visa account and a higher amount had been posted I became concerned. I sent two emails and...

Abella Mayfair / unauthorised credit card charge

Triciahe on Jan 19, 2018
I received an online offer from Abella Mayfair to try a free sample of face cream and agreed on Jan 4 2018 to pay the postage only A$5.19. I received the sample on Jan 19. I now see an unauthorised charge of A$129.63 on my credit card. The company says that this was a ‘trial, which turns into a...

Abella Mayfair / unauthorised credit card charges

AlexisMCMAHON on Jan 18, 2018
I have just seen my bank statement and noted I have been charged $127.74 and $115.24 on the 10th January 2018 and the 12th January respectively. I signed up for your free trial offer and paid the postage which I thought was a fair deal. The package arrived only two products and obviously...

L'oreal / true match minerals

Diane Bilkey on Jan 18, 2018
I have been using the minerals true match for several years and have found it the ideal foundation for my skin with excellent coverage and colour match. This week I went to purchase a replacement and couldn't find any in any of the stores I visited, after speaking to a makeup assistant I...

Tarte / have not received my order!

Reshveen Bhullar on Jan 18, 2018
TarteI placed an order online on 12/29/2017 and the tracking# states that it has been shipped on 1/10/2018. I called Tarte customer service and was told to contact my local usps to track my order or file a claim. I called the usps office and according to them it has been shipped and i told them...

Nuvella / can't find an australian phone number to cancel order

Dmkj on Jan 17, 2018
I ordered this product in July 2017 and received my free sample. I wished to then cancel order because they r now charging me $124 every month. I am a single mother who was happy to get a free sample now I regret it greatly. I can't afford to have this money just taken out of account every...

ColourPop / ureceived order

Hoi Yin on Jan 17, 2018
I ordered 2 Yes Please and 1 U Had Me At Hello which cost $50 on the 21st of November 2017. Until this day (17th of January 2018) I still haven't received my order. I am utterly disappointed as I was planning to at least receive this order before Christmas but this order was never...

Abella Mayfair / product trail

KylieAus on Jan 16, 2018
Abella Mayfair offer free trial products, which you can return within 14 days if unsatisfied. All seems reasonable, HOWEVER the 14 days begins from the time the order is placed not shipping or receipt of products. In my case I intended to trial the products but after completing the free...

Abella Mayfair / unauthorised credit card charges

Very Unhappy 555 on Jan 16, 2018
On the 31 Dec 2017 I responded to an advertisement for a FREE trial of Maximum Moisture 24 hour day & night cream and 90 second Rapid wrinkle control and was advised I only had to pay for postage which I thought was legit considering the face behind these products is suppose to be a big...

Target Brands / up & up illuminating daily moisturizer with sunscreen

Itzel Mendez on Jan 15, 2018
I love Target and I usually love the up & up products but this facial moisturizer was very disappointing. My skin is far from sensitive but this moisturizer managed to make my face red, patchy, and dry. It was just plain miserable. Unfortunately I didn't save the receipt because I've never...

Abella Mayfair / isabella mayfair

No way Joe on Jan 16, 2018
I saw the 'free sample'I guess that's how they get you in.. I sign no forms, no agreement nothing. Woke up to find my money was taken out of my bank account. I demand it be put back. How dare they scam people. I phoned, the person never ever answered the phone with the company name, just a simple hello. Scam artists.. it's confusing how they do this

grserumcshelp.com / muestras en facebook

Rosi Aguilar on Jan 15, 2018
El día 01/01/2018 pedí unas muestras de una crema y un serum, los cuales sólo había qué pagar el importe de gastos de envió. Los gastos pagados fueron de 4, 87€ para la empresa "tonerwerboder.com-online" y otro de 4, 95€ para la empresa " www.sprslmmx.com 800-276-0539". En el...

Pos Malaysia Berhad / posmen throw things and the items have broken

Tamilarisi on Jan 15, 2018
Pos Malaysia BerhadEH 635891026MY Pada 15/01/2018, pukul 1650hrs semasa saya balik dari kerja nampak barang saya dicampak dan ibu bapa saya berada di rumah kata tiada dengar bunyi hon mahu pun orang memanggil Ini bukan sekali atau 2 kali sudah berape kali. Kiriman pos tu belakang ade tulis jangan campak tapi...

Cream / the above service

No way Joe on Jan 14, 2018
I was online saw your saw your cream in no way did it indicate that you were charging for the charges to my Visa card when I phone it went to a whole different company which had no idea what I was talking about it's a scam and I demand a full refund of 131 Australian dollars. It had no...

Not known / radiant bloom eye cream

Catmasson on Jan 14, 2018
I do not know the name of the company this product comes from. I had ordered it last year but never asked to have the product sent to me again. The eye cream was sent on 04 December 2017 to my address: Catherine Masson C/- PHYT'S Australia 83-85 Chandos Street St Leonards NSW...

Yves Rocher / gifts

Zai Neb on Jan 13, 2018
Dear Sir/ Madam, I would like to lodge a complaint regarding the free gifts I have received. I have been a loyal customer to your brand for years and as I have a fidelity card I receive every now and then reduction cards that I make sure to use each time. On every card it says that I am...

Lancome / Complaining about most of Lancome products

Michaela Herrmann on Jan 12, 2018
LancomeTo whom it may concern, I certainly hope this complaint gets to the key management responsible for current Lancome products. 1.- My use of Lancome products goes way back one generation. My mother used to be in the entertainment business and was a loyal user of your make up, lip and eye...

Abella Mayfair / debiting my credit card for products I did not receive

Jacj on Jan 11, 2018
I was called numerous times by someone from the US wanting to ship my product. I was told it would only cost $3.95. There was no mention about signing up to an ongoing subscription or that it was a trial only for 14 days. These aspects were definitely not mentioned. All I have received is a tiny...

L'oreal / voluminous hydra collagen mascara 680

Linda Irwin on Jan 11, 2018
I don't normally complain, but I thought I needed to tell you that the last 3-4 mascara products have been flaking on my face around my eyes. I have been using this mascara for over 10 years and this has never happened before. I buy my mascara at Walmart, is that the reason? Are they old...

Avon.com / misrepresentation regarding order and credit to avon representative

NatashaMathews on Jan 11, 2018
My family friend, Mrs Guylaine Ohadi has been a loyal Avon representative for 8 years. This letter is to detail a complaint with regards to Avon Corporate's poor treatment of Guylaine Ohadi, Avon representative id 09562078, as a long-standing representative, as well as the poor and...
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