Car Rental Complaints | Page 2


Mr Donald C Armstrong / car rental in basil germany

on Apr 16, 2019

We were in Basel Germany, had a Hertz rental. Going through check point into Switzerland they charged me Euro for a permit to travel onto their roads. My buddy rented a car through Hertz at the Basel airport and his already had the sticker on the car, so he did not have to pay. I would...

Car2Move / retained 270 euro after signature when car returned

on Mar 29, 2019

'Car2move' is fraud and mafia ! We rented a car at Catania and returned it at the airport of Palermo. Upon arrival at the airport a representative of 'Car2move' checked the car from all sides and said all ok. I had to ask for a signature. And luckily I did. The guy signed with no mention...

Spirit Travel / car rental

on Mar 17, 2019

I rented a car with my airline tickets in Tampa, FL. Tickets booked 11-16-2018. I traveled Feb. 5-15th. The car was in one person's name. When tried to cancel car, cost was $200. — 2 persons traveling. I thought we would work this out when returned home. The car rental as a compact car...

Cartrawler AXA - Online Claims Portal / Impossible to upload necessary documents - customer support does not accept them per email.

on Feb 25, 2019

I cannot complete my refund request as the site does not move to the next step (upload documents). I get stuck on the page and they keep answering me this can only be done online!!! Axa Assistance policy number, G001AUTPT461933150 I tried to send them per email and got the answer below. I...

Green Motion Car Rental / car rental

on Feb 21, 2019

This Company is a fraud. They induce you with cheap prices and then they stab you on the back. They are SHARKS and they will find a way to screw you. I made the mistake to rent a junk car from them and it cost me $ 674.00 for 2 days . From 3 00 pm February 17, 2019 to 1 00 pm February 19...

Hertz in Czech Republic / unauthorized credit card charges

on Feb 10, 2019

On the third of January 2019 I rented a car with Hertz in Praha, to be returned to Hertz in Ljubljana on January 7th 2019. In the morning of Jan 7th the car did not catch and we almost lost our plane, having been forced to take a cab to the airport. I received the above mentioned invoice... easirent / false information to sign car rental agreement

on Jan 27, 2019 easirentI recently made an online booking for a rental car (+ Axa travel insurance) with through the Ryanair car hire service. Booking reference number GB487658830 Once arrived at Manchester Airport (17 January 2019), I waited for my parents flying in from another airport and rang up...

Europcar Ltd London / rent a car

on Jan 19, 2019

Europcar Ltd LondonRented Car Fiat 500 on 29/12/18 rental agreement [protected]. Assessment Date 10/1/2019 I rented a fiat 500 from Europcar Ltd at Semley Place, Victoria Station, London. I travelled for a day on 29/1/18 and at 9 pm I returned intact and parked it in a public space under their instruction...

Damage Recovery Unit For Enterprise Rental Car Customer Service / car rental

on Jan 15, 2019

We rented a car on 27-Nov-2018 at 8 pm from San Diego Enterprise PARKING LOT (very limited lights) and returned back the car to LAX airport on 28-Nov-2018 morning. When returning the car, the person told me that there is a scratch near the tire under the driver seat! When we told that thi... / rental of chrysler 300 in louisville, ky from 12/19/18 to 1/3? 19.

on Jan 14, 2019

Reservation # [protected] rental record [protected] prepaid reservation through Dollar rental provided the vehicle. Reservatrion was made for car at the louisville airport in kentucky, usa. Agreed upon price was $635.35. To and from the louisville airport! Plnrentalcars and I...

Cream Network / driver

on Jan 14, 2019

The driver show he is arrived online while he was at a long distance and i was paid for ride i had not taken so kindly fire him out of your company so that no one other can get himself into such a disgusting truble again His ph. No is [protected] and car was A blue mahran with 5646 rawalpindi it is requested again to take strick action against him thanks

FireFly / car rental, double booking

on Jan 09, 2019

Good afternoon! I made a reservation (document attached) with the booking number [protected] and I have to explain you some things that really disturb my trip: 1. I made the reservation on my husbend name crismariu liviu (it was my mistake) but I paid with my credit card crismariu alma -...

Pinnacle Rent a Car / my deposit

on Jan 04, 2019

I had this car rental for 2 months. Prior getting the car they have a requirement of 1500 aed deposit. They said to return it after 30 days when i return the car. I return the car November 12, 2018 and have it cleaned and all prior returning and until today they dont return my deposit to...

Advantage Rental / car rentals

on Jan 03, 2019

rented vehicle from this agency did walk around to make sure no body damage as required. did not check tires because this is a maintenance issue. driving on the highway right tire blew out causing damage to vehicle. now advantage wants me to pay since waived this coverage. not my fault if...

Colonial Buick GMC / service

on Jan 02, 2019

I brought my car in for service on several occasions to fix my AC, I was given a rental car which they had provided in September. I was recently charged for this as the dealership never paid the bill as they had promised. I would like to know how this will be handled as the dealership ha...

Easirent Heathrow / double charges of my car rental fees

on Dec 27, 2018

Upon arrival in London Heathrow service counter, the service representative asked me to pay for HK$2505 which is equivalent to€250 for my 6 days rental by credit card. However, I made a reservation from by only £185 4days ago. The Easirent staff said will cancel their...

AAli Bus Rent Dubai UAE / bus rental in dubai uae

on Dec 24, 2018

AAli Bus Rent Dubai UAESome our customers complaining against Bus Rental Services, When ever our bus driver reach abit late just like 5 minutes, customers are calling and complaining that why bus driver is late despite they know the big traffic of Dubai UAE. recently a USA customer came with his family to Dubai and...

Holidayautos / reimbursement denied

on Dec 22, 2018

Holidayautos1. Last spring I booked a rental car through Holidayautos; the car to be picked up from Europcar on 3rd June at Nice Airport. The booking was last confirmed on 30ieth May, see Attachment 1; there was no further message from Holidayautos before 3rd June. However, when I showed up at the...

Easirent Car Rental / service and refund rental agreement 1334221

on Dec 22, 2018

Hi, we are unhappy with the experience and service provided by Easirent. Looking back, we were led to believe, from the point we checked your site, booked the car, to collection on 23 Nov 2018, that the car was big enough when we confirmed our booking. We were dismayed that the car offered...

Maggiore Car Rental / parking fine administration charges

on Dec 20, 2018

I hired a car from Maggiore Car Rental at Brindisi Airport on Saturday, March 31. On Sunday, April 1 (Easter Sunday) I received a parking ticket at Lecce timed at approx 11.30pm. I have received four (yes four) letters from Maggiore indicating that I'm being charged 42.70 euros for...

Motorholme Cambridge / motorcaravan hire september 2018

on Dec 05, 2018

This Company should be avoided at all cost. On the run up to the hire date I became increasingly apprehensive. I was bombarded with emails drawing my attention to mandatory additional charges that must be paid before taking possession of the vehicle. This was to be not earlier than 3.00pm on...

Holidayautos / reimbursement denied for enhanced car rental expenses

on Nov 30, 2018

Holidayautos1. Last spring I booked a rental car through Holidayautos; the car to be picked up from Europcar on 3rd June at Nice Airport. The booking was last confirmed on 30ieth May, see Attachment 1; there was no further message from Holidayautos before 3rd June. However, when I showed up at the...

Thrifty Car Rental / Expedia / car rental price not disclosed

on Nov 21, 2018

To whom this may concern, On October 21st we rented a car from Thrifty in the Frankfurt, Germany Airport. We researched to find the most economical way to rent a car and we decided to book with Thrifty. Much to our dismay when we got to Frankfurt we were required to pay $150 in...

Bill Hertz Portugal / higher bill of hertz

on Nov 19, 2018

Dear Madam, Sir, 17 October till 25 October Dollar TARIFF ZDCT1D We had a pre payment Transport Cartrawler 182.67 EUR Ref. Nr. PT986079520 Voucher Nr. With my Creditcard American Express there is a now a new payment to Hertz Portugal of 273.05 Japrac Rent a Car ALUG Ref. Nr. AT...

Europcar Cochabamba Bolivia / reservation not respected

on Nov 18, 2018

Europcar Cochabamba Boliviawhen I got the Europcar office they told me that the car I had rented had a limitation in terms of circulation: only the city of cochabamba and surroundings! That was not specified in the reservation. Therefore: I had reserved a extra site for baby (o-12 months) but they said it was not...

Vehicle Rent / car rental - they cancelled booking & charged me

on Nov 07, 2018

I booked via Vehicle Rent for a rental car in Faro, Portugal. I went to collect my rental car from Faro Airport and after waiting for 30 minutes in the queue, I was eventually served. Per my booking, I repeated to the assistant that I would be spending one night / two days in Spain with...

Terstappen Autovermietung GmbH / car rental booking no. 6505225, of 11 aug. 2018, by customer no. p10378520

on Nov 01, 2018

On Oct. 8 Buchbinder charged EURO 996.73, most all of which was for damage for which they claim I was responsible to the passenger-side front headlight. At the check-in of the car on Oct. 1, the Buchbinder representative opened the hood of the car to show me that a plastic flange securing...

ADA 379 Cours de la Somme / we did not get the car, we rented a day before

on Oct 30, 2018

ADA 379 Cours de la SommeDear Farah Booking Ref: FR446379830 CarTrawler Ref: [protected] Thank you for your email. Here is enclosed the copy of my driving licence and my identification card. And you can see my bank account. That amount is about equal of EUR 6000, you can check it. I know it must had been accepted in...

Enterprise Rental Car / Enterprise Holding Company / / dumped in the middle of nowhere, injured in a rental car wreck and far from home and treated rudely by enterprise employees

on Oct 30, 2018

Enterprise Rental Car / Enterprise Holding Company / ehi.comI would like to share an Enterprise customer story with you and your team. I apologize for the length of story but please consider the details important because on that nightmare of days it was very important to me, a very long time customer of Enterpise Car Rentals. Within 24 hours of...

Europe Car Tunisia / not accepting amex after confirmation

on Oct 30, 2018

Although I prefer Sixt but this time I reserved a Europcar in Tunis intl Airport To my surprise and dismay your agent said Europcar In Tunisia do not accept Amex as a policy. I tried talking to a manager and she said the same thing. I had to cancel my meeting appointment for that night and...

Alamo / Edinburgh Waverley Station Branch Mericily / we need an apology from the agent or refund for the day because he was so rude and merciless and terminated the contract

on Oct 29, 2018

The scratch was not serious and we could have continued with the car, but the agent was so rude and merciless when it was raining and so cold and our kids were crying, he even had discrimination for us. We need an apology from the agent and car rental company and refund the rental of the...

K10 Car Rental Ibiza Port / car rental ibiza port

on Oct 27, 2018

Terrible Experience, hiring a car with this company could prove very expensive! We hired the car online via we understood we would have to have a deposit frozen on our account as with all companies. When we arrived to collect the car we were told €1200 would be CHARGED to our...

Year / enterprise fraudulent debit hold

on Oct 17, 2018

This is like an unfunny Seinfeld episode. They take the deposit, but they do not give it back in a fair manner. I am planning on calling the fraud department of my state's attorney general. I called my bank the day after my $160+ deposit from my debit card was due back to me and had not...

First Christian Church / car rental/toll roads

on Oct 10, 2018

I rented a car and returned it at Orlando International Airport. I came to the airport via a toll road because I followed a google map, and didn't know better! I have rented cars in lots of locations and have never had difficulty before finding a gas station near an airport. However, I... / car rental fraud

on Oct 08, 2018

As it was agreed with the company and as stated in the voucher: in order to get Relax insurance, I was suppose to pay 36.80 eur online, and 100.31 when collecting the car in Catania Airport. However when i was collecting the car, the man in the counter sad that the "relax" insurance which...

EZ Advantage / car rental/expedia

on Oct 02, 2018

EZ AdvantageRenters, be warned! Expedia and through them Advantage tried to charge my cousin and her friend 4 times as much as it was quoted on Expedia app when they came to pick up their rental in Inglewood, CA . The app clearly asks if the driver is under 25 and we said yes and quoted driver'... / reservation faro 24.9.18 car fiat tipo 24.9 - 5.10 pt [protected]

on Sep 16, 2018

I have made above reservation today and was debited with Euro 215.14. Unfortunately no reservation confirmation has be received received. I have just noted the reservation number PT [protected] but can get any further information. Your website is showing an error while indicating the required...

Blue Star Concierge / rental arrears

on Sep 12, 2018

Dear sir/mdm, I was on a car rental with Blue Star Concierge (Exclusive Rental Partner under Grab) few months ago. I have arrears with them due to my health conditions since Feb 2018, but I am still paying as much as I can till 22 July 2018, and always in contact and update the person in...

Allied Economy Lax / defective cars / unprofessional staff

on Sep 12, 2018

Allied Economy LaxThis is my first time renting a car from Allied Economy LAX. I have been on price-line plenty of times to rent a vehicle and never have I had a problem with any car rentals. On 6/8/18 I reserve a midsize vehicle for me and my kids to take my father to visit his brother he just had open...

Rental Cars and Alamo / car rental

on Sep 11, 2018

I recently had the most awful experience with both Rental Cars and Alamo. We flew from Hartford to Indianapolis to visit relatives then to travel to Canada to see a sick relative with cancer. We booked a saloon car through Rental Cars to pick up from Alamo at Indianapolis Airport. We...