The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Car Rental Complaints

Sort by: Date | Popularity

CarFlexi / Being charged unfairly, and not giving me my money back

Alessandro112 on Dec 14, 2018

I rented a car online and I payed via PayPal. The problem is that I didn't know I needed a credit card for the deposit, since they didn't tell me until after I did the payment. My problem is that I don't own a credit card which is why I could not longer rent the car. I went to the place...

Alamo Rent A Car / unethical behavior

michelle51 on Dec 13, 2018

We rented an SUV from Alamo online on August 11, 2018 for December 25th and paid in full. On December 5th, I received a letter that Alamo, Bozeman, MT would not be able to rent the car to us. They offered a mid-sized car despite the fact we have 7 people. I explained we have 7 people plu...

Ace Rent A Car / ace car weliington airport failed to do their obligation to inform consumer rights

ketut sri on Dec 12, 2018

Ace car staff did'nt inform me about old scratched on the car was already there, and the paper did not stated the condition of the car at the time . Staff didn't assist me to check the car at all, until i return the car their pointed out small scratch at the back size of fish...

Hertz / rental car pick up

Sheryl White on Dec 11, 2018

My name is Sheryl White. Today dropped my car off at Classic Collision in Union City around 2pm, I was told that since I had state farm insurance, that Hertz would pick me up and transport me to their location in Union sitting. I waited 3 hours, no one came. Finally some one from Classic...

Thrifty Rent A Car / cleaning fee - rental agreement - [protected]

Denny Chared on Dec 10, 2018

I completely cleaned my car and it was handed up clean inside out. charging me a cleaning fee must be a way to steal money from busy people. I called you and the rep said "lets split 50/50" - I didn't have time to argue as I was going to security in the airport and just told her to do her...

Cartrawler / cancel booking without notice

Warren Sim on Dec 10, 2018

CartrawlerI have hired the car, but was later informed that the car was no longer available. It was suggested with a more pricey car which i have confirmed in email, but I felt something was wrong and hence follow up with a couple of emails but nobody replies. I went to site and checked 2 week...

Hotwire / hotwire does not send a refund promised by them = stealing my money

mrojasz on Dec 9, 2018

On February 24th I received an email from Hotwire, stating that my refund was on its way, and it could take up to five working days. Today December 9th I have not received the refund, nor any news from Hotwire The printout of your email is on the bottom of this mail, Your $282.12 refund is on...

Cartrawler / a refund for renting a car in kuwait airport - booking reference : kw459851110

Tariq Alkhayyal on Dec 9, 2018

CartrawlerDear CarTrawler, Hi.. I have a complaint about two things : 1 . I have a complaint (Ref : KW459851110, Confirmation no. : 47152119UE0) regarding a car reservation that I made in Kuwait airport from Nov, 30th to Dec 3rd, but unfortunately I couldn't take the car because I forgot to bring...

GrabCar / GrabTaxi / a rude grab driver

RINintense on Dec 8, 2018

GrabCar / GrabTaxiI have a very bad experience about this grab driver that i book on 6 december 2018 at 8.29 pm n im using my daughter hp number as my handphone batt was flat.the plate number is SMA8176P n the driver name was Goh Chin Leong.i was with my family with my elderly mom n 2 kids so we book the 6...

Alamo Rent A Car / enterprise, national complaining

Aftabyusuf on Dec 7, 2018

Hey, Emerald member ‪ this is Aftab Yusuf, account of membership it's not working I complain many times already before many about that who manager and others YYZ I was complaining before since dec 2015 complaint regarding who there 2 managers and others they not working well as it's should...

Enterprise Rent-A-Car / damage recovery unit

Dell2018 on Dec 6, 2018

My Kia's warranty rented me a car when my Optima broke down. During the rental period i was stopped at a stop sign, brakes engaged, brake lights shining bright and the lady behind me "her foot slipped from the brake to gas and she hit me with enough force to cause almost $1, 000 in... / rental car at orlando airport

nimish shah on Dec 6, 2018

The worse company. I rented through economy bookings which went to Aco rent a car which in turn came out to Rent car 4 less in Orlando Florida. My rate was jacked up to 4 times although I had confirm booking through economy bookings with my own insurance and my own SunPass account for... / unagreed charges and unethical procedures

Alex Ferguson on Dec 6, 2018

Wonder if you can help me, I have recently returned from a trip to Iceland and decided to have FULL protection for the duration However once i arrived to collect the car i was informed that the insurance was not valid and i was informed i need to buy additional cover as the provided cover...

Motorholme Cambridge / motorcaravan hire september 2018

Alex Ayers on Dec 5, 2018

This Company should be avoided at all cost. On the run up to the hire date I became increasingly apprehensive. I was bombarded with emails drawing my attention to mandatory additional charges that must be paid before taking possession of the vehicle. This was to be not earlier than 3.00pm on... / I rented a car and they cancelled my reservation

Liza Hilel on Dec 5, 2018

I'm in Brazil, I made a reservation of a car in Tucson (AZ)through, received a confirmation, my credit card was charged and two days later canceled my reservation with no explanation at all. I tried to contact them on chat and had no answer about why it wa...

Alamo Rent A Car / car rental

Patricia Oliveira on Dec 5, 2018

I booked a Minivan through (number B4D7KFJ) at Orlando Airport and Its a prepaid contract. Pre Paid usd 459 with all insurances. I just handle a contract to the sales person, refused any change or new insurance. When I came back home I was charged with more USD 500 saying I...

Auto Europe / unauthorized credit card charges

K. Batist on Dec 5, 2018

We rented a car via Auto Europe on September 2nd for the period September 29th till October 17th 2018. The total amount for this rental period is $683.63. On September 2nd we made a down payment on the car of €358.68 (approximately $406.93). After returning the car on the airport on October...

CarFlexi / claim for damage excess protection

Kwong Kang Choon on Dec 5, 2018

CarFlexiDear sir, I have submitted claim for Damage Excess Protection, but there was no response. I am submitting the claim again. Attached are the documents for the claim: 1) CarFlexi booking with Theft Damage Excess Protection. Account: [protected]. 2) Europcar rental contract number [protected]. 3...

Thrifty Rent A Car / unethical behavior

Shirley Howell on Dec 4, 2018

Reservation confirmation # H86428054F2 Reserved for James Howell since he would be the driver. Thrifty rental record #[protected]. 11-29 to 12-07-2018. Arrived at the counter at MCO- Orlando to pick up our rental car that had been reserved in advance. the agent reviewed the agreement ant...

Economy Rental Cars / cancellation fees

Kathryn Gibson on Dec 3, 2018

I phone the car rental company - Hitch rentals and cancelled my booking but Economy Rental Cars refused to refund my deposit. Their excuse is that I didn't phone Economy Rental Cars directly to cancel but only cancelled with Hitch rentals and they did not make me aware that I needed to...