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Car Rental Complaints

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Alamo Rent A Car / Unauthorized charges

Uvgotbekidding on Mar 25, 2017
My husband specifically declined CDW waiver coverage for a compact car rental. When he had reached his final destination, he reviewed his credit card charges and learned Alamo had charged him for the CDW anyways. The first call to Alamo, who barely spoke English, instructed him to just tell...

CarRentals.com / Dishonest advertising

ArlingtonTX on Mar 25, 2017
We booked a car on carrentals.com website stating that it was unlimited mileage through Advantage Car Rental at Dallas LoveField Airport. When we went in to check-out the car, Advantage stated that it was NOT unlimited mileage and we were only allowed 150 miles per day. In our situation...

Locauto & Rentalcars / Unauthorized credit card cgarges anf fines

Coskun on Mar 24, 2017
I had an touristic visit to Bologna between 13-15th October in 2017 and rented a car from locauto company via rentalcars. After two months I recieved a message from my bank about the additional charging (3 x 48.8= 146, 4 euros) from locauto and this transaction was done without my...

Rentalcars.com / Dishonest pricing/customer service

Karen Syed on Mar 23, 2017
I cannot tell you how much a despise this company. We made our arrangements in Sept 2016, online when we booked our first trip to Europe. The process was not only difficult, but the information they give you is only half correct. During the process they ask you for your itinerary, and I...

Hertz / card not accepted

sheilagosa on Mar 22, 2017
Hertzbooked car for 3/18/2017 through 3/21/2017. res. # h2261983991 prepaid 73.48 needed to pay 36.93 manager would not rent to me said my card mas not same. MasterCard had sent me a new chipped card between booking and pickup. manager said he could do nothing for me and could not start over...

CarTrawler / Car hire - 3rd email

gemma Cuff on Mar 22, 2017
Ref - FR779623610 This is my 3rd email to you . Still no response. We were due to be picked up from CDG airport on Friday 10th March, but realised as soon as we booked we put the incorrect pick up point in so tried to change the pick up point but as we were due to be picked up within 24...

Mex Rent a Car / Car rental

Santiagob on Mar 22, 2017
I rented a car in MexCar (MExican Company) to pick up in Cancun on March 4th 2017 and return on 6th same location, but the important part is that I did the reservation through a broker called AUTOESCAPE. When I got to the airport there was no one from MexCar to receive us, while the rest of...

Easirent / Not warned of administrative fee

Kimberly Molina on Mar 21, 2017
We rented a car from them February 9, 2017 for 20 days. Not notified of London congestion fee. I am not complaining about paying city of London, only about the 55 pound fee that Easirent charged (on top of 65 pound London city fee, which is nearly 100%). No warning or notice of any kind...

Hertz / Dayton international airport

Mstammys on Mar 21, 2017
I am in a rental because of a car accident. The rental car became flat . I told the hertz people that I had to put air in the tire passenger back side and then the next day the low tire pressure light came on saying add air to the left driver front tire . The tire was flat when I got off...

Alamo Rent A Car / Extra charges

Zagar on Mar 21, 2017
Dear, I have already made a complaint with Alamo cust help but I just received the issue is solved but in the way that I get nothing. I simply can not accept that due to several reasons. We have made booking at Rentalcars.com (booking ref 584705912) online while being in Mexico. Once we...

CarTrawler / car rental - awful cust. support, ignore emails, cancellation made almost impossible by nonfunctioning system or bad faith

Denver Frequent Traveler on Mar 21, 2017
Cancellation process took 24 hrs of repeated attempts and finally internet digging to find a tel # to contact since: -their cancellation systrm on line did not work despite all policies and terms followed. (12+ attempts) -they ignored multiple emails via their "contact us" form -replies to...

Europecar Buenos Aires, Departm. Buquebus, / car-rental, contract BUEC01. 47484

Will59 on Mar 20, 2017
Europecar Buenos Aires, Departm. Buquebus,Dear Miss/Mr. Car was not checked, *half flat tires. *tires were bolt . * hardly Gasoline. * water sprinkler, contains no water, *steering wheel, shaking& vibrating Through over all the car! Because we made a tour for 4 weeks all through Argentina, this wasn' t a pleasure! The Tires were...

Goldcar Rental Italy / Not returning the deposit/unexplained charges.

Ioannis Paparas on Mar 20, 2017
My name is Ioannis Paparas (jpaparas@hotmail.com). I have rented a car from Goldcar(Contract:11004641, Client Code:9737182). I collected the car (licence plate:EZ722RY) on 01/03/2017 from Bergamo airport and returned it on 10/03/2017. When I received the car I paid the full insurance and a...

Bozet / Contest transaction on my visa

Pierre Bozet on Mar 20, 2017
Visa Card ending in **** 3184 Transaction 227.71 € dated 13 Feb 2017 Beneficiary : Car Hire Online Transp (IE) Feedback from Atos Worldline VISA 09 March 2017: Transaction done 10 Feb 2017 at 11h37 at benefit of Carehire company. They give me adress to check ...

Hertz / Reservation issues

Jojodaddyjr on Mar 19, 2017
HertzI booked a reservation online . And I received a confirmation number. When I got to the location they told me they didn't know why the hertz system let me reserve online because they were sold out of cars . I told them I have a reservation number still they said they could don't anything...

GrabCar / GrabTaxi / Allegedly not available change for 500

Clarence Darrow on Mar 18, 2017
On 3 March 2017 at about 7:00 AM, I booked a ride on Grab, the driver is Edward Cruz De Guzman, the booking code is IOS-11727320-2-027. My destination is at NAIA terminal 3, my booking fare is Php 414, as I arrived at NAIA, I handed Mr. De Guzman Php 500.00, he told me that he has no...

Alamo Rent A Car / winter storm

suziesh on Mar 18, 2017
I rented a car with Alamo, and it turned out I got stuck in the most recent storm and needed the car for an extra day. They told me in order to keep the care it was going to cost more money than I had paid for the previous two days, (I bought my car through Priceline). Not only did they...

Hertz / Car rental requiring a hard credit check when clearly not stated on website

jbister on Mar 18, 2017
Hertz Location Manager Michael(would not give me his last name)at the Las Vegas McCarran International Airport would not take my wifes Debit/credit card without filing for a credit check first requiring a hard hit against out credit score. Outrageous!! I read him the exact verbage on the...

Zoom Rent-A-Car / Car rental - honda odyssey

Bianca Perez on Mar 17, 2017
Zoom Rent-A-CarDate of the Incident: February 24 - February 28, 2017 ( rented the car and returned) Client number: +16476255688 (Bianca Perez) Full description of the incident: -Reserved the car via internet on February 24 (morning) -Writer went to car rental office at 9pm, weather was cold, rain showers mixed...

Careem / My account

Kashaf Jawaid on Mar 17, 2017
Hello my account was blocked I contacted careem by mail and they said that it is due to multiple signin from 1 device.. so i requested them and got unblocked my account. Booked a ride on Thursday and gave extra money to put in my vallet.. total I had 119 rupees. Now when on Thursday night...
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