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Auto Insurance & Loan Complaints

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Credit Acceptance Corporation / Payment Postponement

Dt
dtisdale on Sep 22, 2017
Call Credit Acceptance. Went through automated service to postpone a payment to a later date. which was accepted. (Not a problem or so I thought) I actually made the Payment 3 days before the payment postponement date which Credit Acceptance received and cashed. Two days after Credit Acceptance...

Progressive / Failure to inform us they added grandson to our policy and took seriously high payments from checking account.

Ga
Gail Henson on Sep 22, 2017
Apparently Progressive decided that since my grandson lived in the house that they would go ahead and charge us for his insurance. They never informed us that they were doing this and they started taking two and a half times two payments from my husband's checking account starting in June...

Endsurance Warranty / car warranty

Fr
Fritz Bieber on Sep 21, 2017
Today I responded to a letter I received from them. First of all I had to wait over 15 minutes after I called for someone to talk to me. Finally Jessica gets on the line. It took we forever for her to tell me the name of the company. She never told me where they were located. She offered...

USAA (United Services Automobile Association) / claims

Mi
MicheleH on Sep 20, 2017
I have been trying to settle my diminished value of my (then when their insured rear-ended my vehicle was brand new) they offered me $767. I have dealt with two different representative Melody Simmons and Angelica Leos. Well I have supplied them with two different appraisals (one even...

Allstate / auto claim

Ca
CarlaP on Sep 20, 2017
My son's vehicle was hit by someone with Allstate Insurance. Claim estimate was a joke. Tried multiple times to contact person who did the estimate. Never have received a call back. Talked to multiple people via the 800 number with no luck on explanation on estimate. Why would I want to...

Selda Henry / hertz vehicles llc self insurance certificate #112

Se
Selda Henry on Sep 20, 2017
Dear Sir, Madam, I have been involved to an accident in Houston TX on 09/19/2017. Your insured driver Driver who could not stop and hit me from back caused a remarkable damage. After the accident I filed a police report and I have been told to contact you. I am continuously trying to find...

Direct General / auto insurance

Pa
Particia Randle on Sep 20, 2017
my name is Particia Randle I live in texas and I was affected financially by Hurricane Harvey in August 24-31 of this year I called to make a 1/2 payment on my auto insurance and was told that it didn't matter because if it wasn't paid in full it will still cancel so with that being said i...

Infinity Insurance / They haven't solved my problem yet

Mi
Mieke on Sep 20, 2017
I wish I had chosen a different car insurance, so maybe I would not be writing negative reviews... I got into a car accident one week ago and my car was damaged, so I needed to rent a car to get home. I called them and gave them all information they wanted. They said they would call me...

Progressive / "paperless discount"

Ja
Jamie Cervantez on Sep 18, 2017
On 9/18/17 I changed my billing preferences from paperless to U.S. mail. Upon doing so I was told I would have to pay a fee of $2.87 each time I received a bill. I find this highly ridiculous. When I called to complain about the fee I was shuffled between 3 different people who all spewed...

AARP Services / the hartford is damaging your brand

Ru
Ruth L. Lawrence on Sep 16, 2017
Re Policy Number: 55RBA374862 Dear Hartford, Please appeal / escalate this matter to the next manager's level, and just keep appealing / escalating until you get to the CEO or a manager that really knows the true value of loyal clients and customer satisfaction. Please keep me informed a...

Geico / waiting for payment

Bo
Bobbi Perry on Sep 15, 2017
0526332360101010-03 - Roberta Perry - 05/28/1966 - 317/652-0882 - I have been patiently waiting for you to pay my title loan through Eagle Finance and send me a check for the difference. My patience has now run out. Every time I call, the front line reps are always so pleasant and helpful...

Infinity Insurance / auto repair responsibility

Ja
Jazminn on Sep 15, 2017
Ive been with this insurance for over 10 years, I was involved in an accident on a freeway and my insurance sent my car to an auto shop near my home and we agreed to do 500 deductible after my car is fixed and we signed a paper saying that we agreed paying 500 and the insurance will pay...

Progressive / lack of customer service and loyalty to 20+ customer

Sa
SamDook on Sep 15, 2017
I have called since Mon 9-11 and then again Tues 9-12 to be told an adjuster will call me to set an appointment up between 24-48 hours. No calls received. Called back on Thursday 9/14 and was advised my vehicle will be picked up Fri 9/15 and I will receive a call to schedule the tow. Gue...

Access General Insurance / customer service / insurance claim issues

Ma
mastan on Sep 15, 2017
Access General InsuranceI was involved in a hit and run case where the van driver at a stop light hit my car and went off with his vehicle on 9/8/2017 around 4.30 pm . passerby called 911 and help came for me, my car has been damaged badly, San Diego police filed an incident number, witnesses gave their statement...

Geico / horrible customer service

61
6121School on Sep 14, 2017
Geico is a HORRIBLE company. I have, now had, Geico auto insurance. I called to get information about how much it would cost to add my daughter to the policy as she would be eligible for a driver's license in a couple of months. I was told Geico would be adding her to my policy...

Honda Motor Co., Inc. / honda city

An
Anshul Mangal on Sep 14, 2017
Honda Motor Co., Inc.Dear Honda, I have Taken HONDA ASSURED nil dep policy. To which I have left my car in FALCON HONDA NASHIK Maharashtra INDIA service centre. After 4 days of time I been contacted to say that my claim is not passed completely as surveyor has doubt. This is the first time we are taking claim in...

Wells Fargo Dealer Services / dealer services - vehicle financing

Be
Beninaustin on Sep 13, 2017
Well Fargo has not informed me over the last 18 months that I have been receiving a late fee every month. Each month I pay a little extra over the amoutn due, which covers the fee and the monthly bill. However, in the way back machine I missed a payment or something. That is fine, but...

National Auto Division / unethical behavior/harassment

7c
7ckw on Sep 13, 2017
Phone call on 9/13/17 from national auto division 1. I am not a client 2. I receive a call on my work number 1-2 times per week 3. I have asked not to be called 4. Today the "gentleman" I was speaking with asked me if I was from tennesse. When I said "no." he replied, "because you're the...

Geico / auto claim

Br
Brijesh Patel on Sep 13, 2017
Hello, My claim number is 0587578520101011. I had reported property damage by one of your customer on July 9, 2017. I have talked with adjuster few time regarding claims. Adjuster Perry Jason had received the estimate repair from me on July 19 for the Storage Container damage. But he...

Auto collision / new york auto claims representative marvin

Jo
Joeyii on Sep 12, 2017
Very unprofessional representative that I ever had. I was so patient to answer all his questions but he asked me 5 times of every informations. He was so unhelpful and wasted my time. He refused to gave me his last name too. Never had any problem with Geico representative until today...
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