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Animal/Pet Hospitals Complaints

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VCA Animal Hospitals / illegal billing practices

LA78 on Aug 16, 2017
I took my pet for an consultation due to vomiting and diarrhea. My pet was left there the whole day and they charged me $413.76. They charged me for services that were not provided and sent me home with a kit for collect urine and fecal test at home. I had no idea why they were giving me...

Petsmart / optimum health plan cancellation

Damian Graves on Aug 10, 2017
Early in 2017, my wife and I asked Petsmart customer service about the terms and conditions of opting out of our plan before the full year, to which the customer service technician/supervisor Becca (360989) told us "canceling your plan now would only mean you wouldn't get your...

Banfield Pet Hospital / pet insurance

MJ Loflin on Aug 9, 2017
I cancelled my pet insurance for my two dogs several years ago, after an incompetent vet at a Banfield location nearly killed my German Shepard. I should have sued, but instead decided to let it go and try to move on. Banfield is still trying to collect on the insurance I cancelled. That'...

Banfield Hospital / tooth extraction

SamandtheBaz on Jul 31, 2017
Our 12 ½ year old Whippet had his teeth cleaned at our local Banfield. During the procedure, Banfield contacted us for permission to remove one of our dog’s molars because the root was showing right above it. We gave them the ok, and after the procedure was over, we were informed that during...

Banfield Pet Hospital / the wellness plan

1127Bigdaddy on Jul 28, 2017
Well My dog had been on the plan for over 14 years. I had to put her down on Saturday July 22nd, 2107. I was told to call the Banfield 800 number to cancel the plan. The girls working at Banfield, seamed very strange when I ask how to cancel the plan. Well now I know why, I am now paying...

Petco / vet services

Madison Naus on Jul 22, 2017
I went with my friend to get her 4 month old puppies shots. When we got into the area where they do the shots a lady who her puppy Pyper has never met before picked her up and held her by her neck and stomach and when they gave her the first shot she tried to nip at the girl holding her...

Banfield Pet Hospital / cancellation policy is non-existent

P Maye on Jul 11, 2017
First of all, while I will not deny attempts have been made to contact me, I will say that your representative always call me when I am at work and I have explicitly told them that information and asked that they instead call my husband's number to get the bill taken care of. Instead your...

Petsmart / banfield pet hospital

jakezoe on Jul 7, 2017
I had my dogs teeth cleaned April 22nd...when I got him home I noticed his teeth did not look very clean at all. I am a dental hygienist so I probably notice more then others would. I called and asked to talk to vet and was told she would call me back...however she never did. I just took...

Sergents / sergent silver flea and tic squeeze on

C Loves DB on Jun 25, 2017
I went on here to read any information about this flea and tic squeeze on for use on my cats. I am so glad I did. The complaints are horrible. I thank GOD I did not use before checking on here first. Thank you all for putting your complaints on here! I am elderly and live on a limited...

Banfield Pet Hospital, San Juan Capistrano CA / vet services

RST-Dog on Jun 24, 2017
I've had my dog on the Wellness Plan for over 10 years at this location. There's obviously a huge problem going on there within the past year or two. Scheduling an appointment is impossible~ It takes WEEKS to get in to see any Vet. Paying $52.95 per month for over 10 years is A LOT of...

Petsmart / store manager kicked us out of the store for bringing our sick dog to banfield

Noe Gonzalez on Jun 21, 2017
Last May 19th at Mc Dill Avenue Store in Tampa, my wife, son and myself brought our Dog to a Dr.'s appointment and because the Dogs condition the Store Manager(Named Pat, long hair, white hair) started mopping the floor because our Dog have a skin condition that can be contagious. This guy...

Shank Animal Hospital / I'm worried what he did on the inside of my dog if it looks this bad on the outside!!

Kyra Kayy on May 28, 2017
Shank Animal HospitalI'm absolutely heartbroken. I took my baby 5 month old pitbull mix puppy to get fixed here through the snip program yesterday at 9 am. Little did I know I was leaving her there for a night to get her back with an infected, butcher-like cut on her stomach. I picked her up the next day...

Wagz / advertising

Jennie Bett on May 12, 2017
I took a contract with Castle Media who were acting on behalf of Abbey Vets in Barnsley. They charged me £480 which I paid in 3 instalments in March 2016. The contract was to advertise my business of dog grooming on Abbey vets appointment cards. I was sent a card which did show my busine...

Banfield Pet Hospital / wellness plan

lizettp on Apr 5, 2017
Good AFternoon I'm very disappointed with the service that we received from the Banfield clinic. Our puppy had the wellness plan with them, when I phoned this morning cause money is still getting deducted for this plan they informed me that this was a auto renewal plan (we were never informed...

Touch O Katz - Kimberly Benson / Egyptian mau kitten

Lauren DiBart on Apr 5, 2017
I just want to start off by saying I love my kitten... However I am extremely disappointed with the poor quality of health she was in when I received her. The first day she was home in mid february, I noticed she had a black tar-like substance in her ears. I immediately took her to my vet...

Coral Springs Animal Hospital / The cost of xrays. And my dog couldnt breathe and they clearly knew it was an pneumonia but insisted on me payimg for xrays.

Lisa Metzger on Mar 30, 2017
Coral Springs Animal HospitalI took my 8 year old dachsund to coral springs animal hospital. My dog could barely breathe and I thought that they wud see her first since she was so weak and unable to breathe correctly. They said tht she was fine and it was no rush. And tht they would be with her In a"few minutes"... Well...

Banfield Pet Hospital / veterinary services

CHAdams on Mar 24, 2017
Our dog was poorly diagnosed and treated when it was noted that his liver enzyme levels were climbing. Instead of a strong recommendation for aggressive treatment, no especial concern was expressed and a non-urgent drug treatment was suggested. The result within little more than a month...

VCA Animal Hospitals / Misdiagnosis from veterinarian

NotEasilyFooled on Mar 2, 2017
Based on my own recent experience and those of friends, I believe this facility has some great vets on staff but also some very unskilled ones. Considering the fact that they are an emergency treatment facility with costs to match, I don't understand why their weekend staffing...

Boulevard Veterinary Hospital / Holistic food therapy for canine disease control

TucMic on Feb 17, 2017
The website advertises Dr Pozniaks ability to prescribe a home recipe food diet for calcium oxalate bladder stones for canines which was what I requested an appt for as my Yorkie had surgery 11/4/16 for a life threatening urine blockage. She only recommended the commercially sold Hill'...

Banfield Pet Hospital / quality of services

Matthew Fitter on Feb 11, 2017
You may feel free to email me later but to make it short and to the point, I just wanted to warn you to re-consider taking your beloved family member to any Banfield Pet Hospital. Banfield seems like a great choice up front. And to be honest, the Wellness Plans are a decent deal. But the...
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