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Consumer Complaints & Reviews in South Africa

Mr Price Group / MRP / insurance claim

Nomondep on Jan 22, 2018
I submitted an insurance claim(for a hospital plan policy ) on the 3rd December 2017 and followed up on the claim via emails and calls. I was advised by the call centre that the claim would take about a month and I should just relax and wait. Today is the 22 and I have not received any...

Intercape / Long Delay

Rahana Madurai on Jan 22, 2018
I booked a bus from Shell Ultra Samrand Midrand for 10:15pm on the 19/01/2018. I was taken to JHB Park Station were we were asked to board another bus only to sit there and be told that the bus has no lights. We were asked to get back into the initial bus whereby 6/7 people had no seats. I...

Vodacom / upgrade woes

selva451 on Jan 22, 2018
I wanted to upgrade so I contact the call centre on the 4th December 2017 and I confirm with the agent on the 5th. He said delivery will be by the following Wednesday. I call again the following Wednesday and I ask why haven't I received my phone yet and he says oops I had a computer...

Cell C - Debit Order date and limit on account not noted/incorrect. / BIlling - Contract Nr 084 653 6588

Erika Xides on Jan 22, 2018
My account was debited with R1, 404-99 today and it will bounce as there is not enough money in my account. When I took this contract I stated that the debit order must be done on the 25th, this is the day I get paid and this is also the day when the debit order for my other Cell C...

Renault / Horrible service and lack of accountabilty

Fidelis Moema on Jan 22, 2018
Good day, I would like to bring it to your attention the level of service I have received at the Renault Menlyn dealership. Sometime last year (2017) I noticed a sound which was coming from my car. With great concern, I took my car in at Renault Menlyn. A service advisor helped me by the...

MultiChoice Africa / DSTV / poor service

Duncan10 on Jan 22, 2018
Your customer services at multi choice upington is poor...you can't have 1 staff member helping 7 people, and worst of all she does not know her products...1 customer at 1 hour...that sucks...the branch manager run in and out of the building not even interact with the customers about why...

Direct Axis / personal loan high interest rate

Zayit on Jan 22, 2018
Hi my name is Elsie Makhubu id number 7212080418084, I will like to know how much is my interest rate cos looking at the initial original open debt & the total repayment your fees are out of ncr rates. Can this be reviewed please I will like to get a call on how can this matter resolve...

Vodacom / aftersales dep

Evah on Jan 22, 2018
Good day, July 2017, Vodacom called and ask me to upgrade my contract, which I told them to proceed, instead of the upgrade they issued me with phone- 2x lines, I called them and they told me that they will sent Ram to come and collect the phone from me and will also make sure that I get...

Vodacom / double billing & not refunding monies owed

Stephanie Atkin on Jan 22, 2018
I called the call centre on Saturday as I discovered that I was being billed for an additional account which I have no knowledge of. I suspect that this was the original number that was allocated to the Tablet A6 I ordered in November 2017 & which was returned as the tablet was not the...

Capitec / error on money transfer and cellphone banking

manaledi letsoma on Jan 22, 2018
I have transfered money by error into a wrong account via cellphone banking on the 19/01/2018 and I reported the matter on the 21/01/2018 and I have been informed that the money will be placed on hold for only 48 hours and if the bank cannot get hold of the person who received the money...
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