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Consumer Complaints & Reviews in Singapore

Singapore Post (SingPost) / Incompetent courier

punkdrommar on May 24, 2017
23/05/2017 10:10 With Delivery Courier Took urgent leave from work and rushed home to wait for the parcel. As it's a bulky item I don't wish to self collect if I missed it. Waited until 5pm and no sign of delivery, I called their hotline and they assured delivery will be until 6pm, unle...

Singapore Airlines / booking experience

Jill Affleck on May 24, 2017
On 29 March 2017 my husband and I were booked on a direct Singapore Air flight to Canberra from Wellington leaving at 9.15pm and we had an early flight leaving Napier at 12.55 leaving plenty of time for connecting. Wellington airport was closed in the morning due to heavy fog and...

Buykud / poor quality/impossible to return

Connie Belcher on May 23, 2017
I bought a shirt that was described as "Splitting Summer Women Loose Cotton Linen Black Shirt - One Size Fit S/M/L(EU 36-44, US6-14, UK8-18, AU8-18, NZ8-18) / Black". Looked very cute on model. Received the shirt today and it's not linen but cheap polyester, sized to fit a child, the split...

Zara / online purchase

SLsl on May 23, 2017
Utterly frustrated and disappointed with the customer service from Zara.com. Having purchased an item online, I chose to pick it up from a physical store. But when I did, I realised the order numbers and name were correct but the item was wrong (only after I left the store as it never...

C&J Clark International / shoes sole lining falls apart

bernicecheok on May 23, 2017
hi I purchased a pair of clarks leather shoes, and within a single day of wearing, the inner sole lining falls apart! Photos as attached. The quality is really unacceptable and I am very surprised since I am a regular of clarks shoes and never have had any problems with the quality before...

Cebu Pacific Air / rebooking

Hayley Osborne on May 23, 2017
Rebooking flight - 2 days after making the error I am not flying for 4 months I am trying to rectify a mistake when booking my flight. I have called customer care and i got nowhere. Please help! It is clear that i made a human error when booking and now I am being punished for it. I am...

Singapore Post (SingPost) / important mail not delivered

Cherriexin on May 23, 2017
I'm very mad because supposedly I should have received my acknowledgement card from ica for the renewal of passport but until now I did not received anything. I checked with ica, the card was sent 2 weeks ago. Whoever is delivering letters to woodlands 891a 2 weeks ago lost my card! Such...

Singapore Airlines / singapore airlines

GillH on May 22, 2017
I travelled Business Class earlier this year. On the way out the Entertainment System was not working properly so I had to move seats. It happens didn't think anymore about it. On the return journey the Entertainment System had no sound. The plane was full so no option this time to...

Singapore Airlines / inflight service

Tim1001 on May 22, 2017
I have recently returned from a night flight from Singapore to NZ (Flight 291) via Canberra. The inflight service provided by SING air is always good but i cannot understand why on a flight that leaves at 11.0 pm they wake you up at 3.30 am to serve you breakfast.. who wants to eat...

SingTel / data roaming

Li Sisi on May 21, 2017
Hi There, I was traveling around in May. I landed Hong Kong in 18th May from South Africa. I switched the south africa SIM card to Singapore Singtel SIM card upon landing. And I switched the Dataroaming off. But Immediately, I received a SMS from STM Alert saying there's a roaming charges of...
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