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Consumer Complaints & Reviews in Mexico

Beyond Experience Vacation Club / vacation club

nmass1124 on Jul 20, 2017
When we signed up for Beyond experience at the Royal Playa del Carmen we were promised deep discounted hotels. To get us to sign up Jared and Tomas promised us that by using their concierge we would only pay for taxes and fees when we booked hotels. However, after waited 35 days to get my...

Amazon.com / bodum 1543-01us brazil french press coffee maker, 3 cup, 12 oz, black broken

Jorge Martinez P S on Jul 19, 2017
Hello! On March 27th I bought two Bodum 1543-01US Brazil French Press Coffee Maker, 3 Cup, 12 Oz, Black. Why I bought two? Because they tend to be fragile. So the first one (glass) got broken by the cleaning lady so then i opened carefully the second one and to my surprise it began dripping, so...

Viagogo / tomorrowland ticket / bracelet

Ernesto Zenteno Pineda on Jul 18, 2017
Hi, my name is Ernesto Zenteno Pineda I purchase a tomorrowland ticket on Viagogo, I don´t know why they cancelled my tomorrowland bracelet, everything was perfect, but I couldn´t registered, that same afternoon the person that sold me the bracelet told me that they cancelled the sale...

BBVA Bancomer / credit card

gupta51 on Jul 17, 2017
I am really frustrated with Bancomer customer service . I did a purchase of flight tickets to travel my country in advance on 06/19 of $19, 921. There was purchase of 2 tickets so it is $39, 842. Another purchase of flight with Aeromexico $9478 MXN pesos. I called Bancomer to put it on...

SuperShuttle / left in wrong terminal

angela tang on Jul 16, 2017
Hello my name is Angela Tang, i had a reservation on july 16 2017 from crown paradise hotel in cancun to the airport. The guy driving the super shuttle asked me where i was headed to. I told him to Los Angeles but the airline that i'm flying with is Aeromexico because i have a layover in...

Sky Travel International / marriott hotel scam

LRRHood on Jul 15, 2017
May 10, 2017, Sky Travel International called me (several times), to solicit a vacation package at a Marriott Hotel, in Cancun for 75% off of 5 night stay, 40% off on excursions, eventurally bringing down price to $699 (of course tax brought to $810, then converted to pesos, in Mexico...

Kystal Resorts and Lattitude 21 / unethical behavior/scam/ripoff/ buyer beware

krystal cancun on Jul 13, 2017
In March 2017 my girlfriend and I book a trip to Krystal Resort in Cancun Mexico, but we had to listen to a 90 minute talk about timeshare. So after 2 hours and 3 different people tying to get us to purchase this timeshare and us saying NO at least 60 times, they sent in another person...

Aeromexico / ticket purchase online, money charged but ticket not issued

Lorellota on Jul 12, 2017
Three tickets IAH-MEX for the 14th of July where purchased online through MyID Travel (12/Jul/2017) 5:29.44 am. Payment was done but tickets not issued. Payment ID 03311499837369412919 The system ask to contact the airline for Refunding the amount of 456.90 USD because of foregoing...

Mark Diamond / toyota tundra

Mark Diamond on Jul 10, 2017
I purchased a 2008 Toyota Tundra Limited 5.7L from Price Toyota in New Castle, Delaware. My vin.# is 5TBBV58178 S515020. My dilemma is that I am in Mexico for the majority of the year & just arrived here last month. All of the gauges on my dashboard are lit up including vsc off, 4LO...

Riu Hotels & Resorts / unsafe hotel conditions/roof leaks, mold, contaminated food

Ana Moore on Jul 10, 2017
Riu Palace Las Americas in Cancun. Travel dates were from 6/14/2017 through 6/27/2017 The issues associated with this claim pertain to inadequate and unsafe hotel accommodations not meeting the services promised. We checked into the hotel which is advertised as a luxury resort with numerou...
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