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Consumer Complaints & Reviews in Italy

Europcar / Unethical Behavior

pogojoe on Jun 23, 2017
Booked a Peugeot station wagon at Venice airport. Get there they said no Peugeot so they give us a Seat station wagon. We had checked before booking and found the Peugeot to have enough space for our luggage. The Seat they offered us could not fit our luggage. I ask for the VW station...

Golf residenza hotel - peschiera del garda - Italy / Failure to provide beds as agreed upon in the order

Gena_vas on Jun 22, 2017
Dear Booking.com One week ago I came back from Italy where I spent 7 nights in Golf residenza hotel. I would like to share my experience and asking for your involvement to help us. We were 3 families with children including 2 infants a few months old. Before our trip we insured that everything...

Butterfly Terraces Guest House, Venice, Italy / Incorrect location and additional unwarranted fees.

Beth Pearson on Jun 21, 2017
We stayed here on 22-24 May 2017. The location of the property was NOT where it was advertised in the booking.com listing nor the map. It was most inconvenient and wasted a lot of our time. Furthermore it is very frustrating to see that in the past 2 months there have been numerou...

Viator / Tour Napoli to Pompeii/Herculaneum (5921 pompercolano)

Wigberto Santiago on Jun 21, 2017
In Napoli just for this tour June 21, 2017. Showed up at pick up place at 0830 Bar Picnic Molo Beverello. I am 30 minutes before tour scheduled time. No bus, no tour guide present, I asked no one knew these people. I waited till 9am nothing at 9:15 I managed to get a cabbie to use his cell...

Travelgenio / payment method unavailable

pez pez on Jun 20, 2017
Hello, since last Friday June 16 I'm trying to buy a flight ticket from Milan to New York from 17/8/2017 to 28/8/2017 without success. Apparently your system of payment, at the very last page where you have to insert your card's information, doesn't allow me to pay. The error message report...

Friendly Duck Affiliates Viola Francioni USENET.NL FRAUD Tesch Inkasso GmbH Extortion Letters / consumer fraud, dmca abuse, extortionate debt collectors, spamming web with fake pdf adverts, unauthorized charges

DMCAAbuse on Jun 17, 2017
Friendly Duck Affiliates is a company based in Italy that are in truth a subsidiary of Usenet.NL and are behind a huge consumer scam that also involves DMCA abuse of authors works. Usenet.NL have 10, 000+ reports of complaints on the internet about ripping people off by refusing to cancel...

Fossil Group / customer service and warranty

pastmac on Jun 16, 2017
In July of 2016 I purchased a JR1491 watch from the Fossil store in Florence, Italy. Less than a month later the watch began to not keep time so I went back into the store. They said they needed to replace the battery as a first attempt to resolve the issue. So they took it back to the...

GoldCar Rental / car rental reservation not honored

jjefadams on Jun 14, 2017
I booked a car rental through GoldCar Italy. I was scheduled to pick up my car from Linate airport on May 28, 2017 at 7 PM. When I was informed that my flight with British Airways was canceled, I called the GoldCar customer service number to notify them that I would not be picking up the...

Alitalia / service on board

Nada29 on Jun 12, 2017
Sono incinta di 6 mesi e Oggi ho fatto viaggio Milano Linate -Tunisi con scalo a Roma Fiumicino. Sono rimasta veramente sorpresa e molto delusa dal comportamento della responsabile di cabina del volo da Roma a Tunisi. Quando รจ arrivato il momento di sollevare il bagaglio per metterlo nella...

Carnival Cruise Lines / Costa Pacifia cruise line out of savana

kattieritz on Jun 9, 2017
th 1 Review Ma mattreid on Jun 9, 2017 Mark as Resolved I just got off a Costa Pacifica cruise for a 11 days from Genoa Italy. It only two English channels on TV. The entertainment was mostly cater to Germans with out the ship including the Cruise Director by only speaking in German. She...
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