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Consumer Complaints & Reviews in Italy

Cordial Hotel&Resort, Pelagone, Gavarrone / I have been hugely overcharged by the hotel.

Fr
fredrik engstrom on Oct 20, 2017
I was booked at the Cordial hotel Pelagone for 17, 18 and 19 october. I was charged 1000€ in advance for double room, golf and meals. 14 October my wife had an acute asthma crises difficulties breathing. The 15 October the doctor treating her forbade her to travel for 15 days. I informed the...

Esso / esso outlet - greve in chianti italy

1u
1Unhappy1 on Oct 19, 2017
Please help. I placed 50 Euro note into payment machine to get diesel fuel at Esso Greve in Chianti Italy. The machine takes your money but doesn't give the fuel only a fuel credit receipt. A local informed me it is a tourist trap scam that the owner and Esso had set up, that they know...

LocautoRent / unauthorized credit card charges

Au
Audrey Proux-Cantillac on Oct 17, 2017
Hello, I rent a car last summer by RentalCars.Locauto was the name of the car rental in Sardaigna (Olbia)(25/07-04/08). I have been debited by Locauto on the 06/10/2017 of 48.80 € and I don't know why. I have any explanations and they didn't warn me that they will take money. This is the...

LocautoRent / staff honesty and integrity

Ge
George Bourne on Oct 15, 2017
Dropped my car off at Naples airport (FH518JP) and I accidentally left my glasses in the passenger door pocket. When I called up earlier on in the day they said they were there and to arrange courier pick up. After I got back to the UK on the same day I spoke to them again and now they...

GoldCar Rental / scratches on rental car

In
Ingrid de Wit on Oct 14, 2017
We rented a car by happycar.When we arrived at Pisa airport we were told that it was Goldcar. First we had to wait an hour before the goldcar guy tried to sell us an extra insurance. But that is not the complaint. We delivered the car at the end of our holiday at the airport and we could...

Europcar International / double billed for car rental

Fe
Fearless2267 on Oct 14, 2017
I prepaid for an auto rental through rentalcars and from Europcar in Feb of 2017, for our 2 week trip in Sept 2017. Was supposed to have a Alpha Romeo, or equivalent class car, and was offered instead a Volkswagon Golf, when I complained they pointed to another car, “the only other car”...

Claudia D'Andrea / shoes

Good evening, Today I received shoes I did not order. I don't really can understand how you could have the possibility to enter my count without my authorization. I won't pay a cent for this your mistake. I don't want them. You keep them back, pay the whole amount for the spedition and give...

Cnidaplay / credit card

Vi
vittoriocrolla on Oct 13, 2017
I'm vittorio Crolla and I'm writing from Italy. I just realized that 48.50 Euro was taken out of my account. I did not authorize this. Also it was written that money would have never taken. It was garanteed. I would like a refund NOW! I don't even know what company this is. I am very...

GoldCar Rental / charging without touching any documents from the police

As
Asher lev on Oct 12, 2017
Helo, this is a letter to gold care that charge me with out Sending me any a copy of the original report from the Italian Polic the reservation was 12219098 “Greetings. I have not committed any traffic offense, I am requesting to send a copy of the police message to me. I do not know why you...

Viator / airport to hotel transfer rome

Pa
Pamela Lennox on Oct 11, 2017
I had booked Shared arrival transfer from Fiumicino Airport to Hotel. Was told someone would be waiting at arrivals with a name board. Flight arrived on time but no one waiting at arrivals. Eventually found Aviator desk with unhelpful staff member who waved us over to a coffee shop and...
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