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Consumer Complaints & Reviews in Indonesia

Air Asia / Trip to Indonesia from Australia

Hi there, I would like to raise a complaint in regards to unfairness service provided by AirAsia with the service on 8 April 2017. I made a wrong booking which was the 8 May 2017 instead of 8 April 2017. However, I flew with 1 week in advance phone call confirmation with AirAsia. They...

Airasia / case no: cas-18136510-jlmp0d crm:0827672 airasia/traveloka

marjan van ravenzwaaij on Apr 23, 2017
Since 21st february when i had to cancel flights with my staff because My dad passed away i tried to get a reasonable answer from traveloka And air asia. More then 2 months!!! Please call me today so i can close this case? +62 081353376905. Thank you. Marjan van ravenzwaaij Darling, this i...

Airasia / customer care, lost & damaged baggage

Nima Rad on Apr 23, 2017
To whom it may concern, I am making a formal complaint about my experience with air Asia over the last 2 days. Yesterday I flew with air Asia from Manila to Kuala Lumpur, then to Bali Denpasar (flight QZ 559) as a connecting flight. After I arrived to Bali I soon found out my bag wasn't in...

Singapore Airlines / Delay/denied boarding

Jeanny Dorfel on Apr 21, 2017
Dear Sir or Madam, From 2 – 9 of April I travelled to Germany. Initially I have purchased online (on lufthansa.com) a round-trip ticket from Jakarta (CGK) to Hamburg (HAM), with transit in Zurich (ZRH), Frankfurt (FRA) and Singapore (SIN). On the date of the flight back from Hamburg to...

GrabCar / GrabTaxi / Driver scams money from riders

Kevin Roth Miller on Apr 21, 2017
Driver "I wayan Eka artha wijaya" license plate number "DK 1445 CM" in Bali, Indonesia scams riders in every way possible. He recommends you local food and takes you to those places on the way. Since he knows the owners he pretends they don't speak English and acts a translator and...

Ford Motor Company / transmission malfunction

Riska Surafani on Apr 18, 2017
Dear Sir/ Madam, I bought brand new Ecosport in 2015 (end of 2015) and having them in Jan 2016. Since then I am always facing a TRANSMISSION MAL FUNCTION problem. It doesn't only wasting my time for spending time sending them to be repaired, when it happen it also make me having "heart...

Airasia / Cancelled flight & poorly executed service

Ati Rachmawati on Apr 12, 2017
To whom it may concern. My name is Ati Rachmawati. My son and I was the passengers of XT 7517 Bali - Jakarta on April 7, 2017 for 11.45pm flight that has got cancelled due to unexplained reason. We arrived at 9pm that evening, despite receiving SMS saying the flight got delayed to April...

Malaysia Airlines / Lost baggage

Kevin Benedict on Apr 4, 2017
First of all let me introduce my self, my name is Kevin Benedict Lesmana. I was a passenger of Malaysia Airlines from Kuala Lumpur to Jeddah on 14th February - 21st February 2017. I was doing umrah with my mom (Siti Sopiyah Sohib) and my brother (Adrian Sebastian Yurpi) with the booking code...

Airasia / Baggage service for connecting flight

Robin Setiawan on Apr 4, 2017
Dear Air Asia My name is Robin Setiawan, one of your passenger for connected flight Jakarta - Kuala Lumpur - Haneda on 2 April 2017, Booking Code : DMF57X. As far as I am happy to fly with you, but this time I need to address a complaint. I flied from Jakarta to Haneda for business purpose...

Airasia / Change booking

Hannah Lauryssen on Apr 3, 2017
Been trying to change my booking for a week, when I look at the proces its around 300$ then when you want to change it doubles. I have gotten no other explanation then that "it depends on availability" though same thing still happens now. Only received one answer while Ive emailed them...
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