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Consumer Complaints & Reviews in Indonesia

Agoda Company / Agoda asked for Sensitive Information

Arinta Zerri on Jun 23, 2017
Never use Agoda, never! When you booked a room, Agoda will ask you to send photo of your credit card and ID. These are very sensitive information that nobody should give to any online merchant. This is wrong, dangerous and should be ignored by all Agoda user. Use other online merchant such...

TNT / consignment note: 361539004 long overdue

Christian K on Jun 19, 2017
Dear TNT Customer Service, We have been customer of TNT for 3 years. We are now undergoing trouble for consignment note 361539004. Arrived in Jakarta since 28 May 2017. Have been told to wait until 12 days and then TNT staff told that needs formal clearance process. Waiting 12 days just...

Citibank / credit card

Fenny Sel on Jun 16, 2017
My Garuda credit card has not been sent even though it had been approved on 5 May 2017. However, the other 2 cards (rewards and ready credit) already sent and received by my colleague since 9 May 2017. I already complaint about this 5 times, but none of my complaints were taken seriously...

Malaysia Airline / family of a toddler and an infant being thrown off the plane unjustly

jtseng on Jun 10, 2017
Our family had the most horroendous experience on flight mh 0002 from kuala lumpur to heathrow-london deaprting on june 7th, 2017 at 23:15 Our seat numbers are 43a, 43b, and 43c Booking number: kwtr7 sales agent/update: 0116 My husband and I booked a bassinet seat for our newborn baby on march...

Agoda Company / misleading of information of hotel

Sport House on Jun 1, 2017
Dear agoda, I would like to ask for refund due to improper information shown on agoda web. My friend and I, total in 3, booked pade dive resort Deluxe ocean view for 5 days 4 nights with RM248 per night. Information shown is 2 single bed and 1 king beg. With this ‘2 single bed AND 1 king...

Airasia / airasiago reservation system

Bill Burke on May 30, 2017
Name: William Burke Email address: billburke6@aol.com 3 people traveling from Yogyakarta to singapore June 20th to June 28th, 2017 Complaint: online system made duplicate hotel reservation and made checked baggage reservation for each person on trip(only one required) . Never asked for any...

GrabCar / GrabTaxi / I was charged at a higher price

Tang Wen Kang on May 29, 2017
I was heading from location A to B. It should take around 30 minutes. Upon boarding the car, I told the driver that I need to go to location C urgently, which was only 5 minutes away. I ask if I need to change the location on the app or do anything. He said no and just proceeded to...

Lazada Southeast Asia / promo produk terlaria 1set isi 2 pancing high quality

Herison on May 26, 2017
Deal tim lazada Mohon bantuannya perihal kekurangan barang dari pesanan saya di lazada indonesia dimana saya pesan 3 unit dari 1 set 2 pancing high quality by Dr. One Dengan. No Pesanan id 3656352292 Status di web penawaran dapat 2 joran dan 2 reel per 1 pesanan Saya pesan 3 jadi total yg...

Airasia / complain tidak ramah staff air asia di malaysia klia

Jacky nelson on May 21, 2017
Saya komplain besar dengan staff check in skrg jam 2.30 siang di bagian T tujuan indonesia. KLIA2. Hari minggu 21 mei 17. Dengan ciri2 perempuan, muka berjerawat. Saya tanya nama, dia tidak jawab. Saya ucapkan terima kasih terakhir pun tidak tidak ada jawaban. Sungguh kok air asia ada...

Airasia / I was credited my account but couldn't use credit to re-book therefore my card was charged unauthorized

annajanestearman on May 15, 2017
To whom it may concern, I am writing with a complaint about the recent booking experience I had. I booked a flight from Bali to Kuala Lumpur on 30th April 2017 and the flight was rescheduled by one hour later meaning I couldn’t meet my connection to London from Kuala Lumpur. The booking...
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