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Consumer Complaints & Reviews in Iceland

Nordic Tours / Camper rental

White Oleander on Dec 26, 2016
We rented a camper from this company. We had problems with it the whole time and were sending emails back and forth while we were on the road. The water hose was leaking and soaked all our luggage, we had no water storage because of this, no water pressure, not even enough water to do...

iOffer / Haven't got my goods from the seller

623 on Dec 20, 2016
Hi Hi I have not got my goods from the seller. It has been two months and I and my post office have tray tracking it to it is completely lost? Here are the informations: : Product (1) Nike Women's Sportsuits 2pieces Jogging Suit Tracksuits Black / White X-Large Order Total 1.809, 53...

Icelandair / Misdirected luggage

mlc1 on Nov 23, 2016
Last summer my wife and I flew home from Brussels to Toronto. Thanks to the inattentive Icelandair rep who checked us in our luggage got to Toronto a day before we did. He forgot to ask us where we wanted our luggage sent to. Incredible. The check-in job is not that complicated. So we...

WOW Air / Bogus plane ticket

Jeff Morton on Oct 9, 2016
I had booked a flight from Boston to Iceland with a departure on 10/7/16 for my daughter and I in August 2016 by calling WOW airline directly (it was a re-booking and Orbitz had informed me I needed to work directly with the airline to re-book. I was charged for the re-booking on August...

WOW Air / They overcharge for the baggage

Reviewer16279 on Feb 26, 2016
I bought tickets through WOW Air and one week before the flight I got the email. The management informed me to pay for the baggage and asked to hurry up, because their prices went up. I rushed and paid for the baggage on the same day. However, when I arrived to their airport, I found out...

Paytm / Online Shopping

Varinder Singla on Feb 21, 2016
Dear Sir I Buy Mobile Phone Paytam Oder NO. 1474651055 Micromax YU Yuphoria YU5010 (Buffed Steel) date 18-01-2016 and ship by courier Delhi Very and my home courier 27-01-2016 and Open Packing I am socking fake item received. Recieved item is Nirma Soap and Next Day Complete to Paytm with...

Thrifty Rent A Car / Fraudulent Damage and Horrible Customer Service

Mel Bes on Feb 12, 2016
Upon returning a vehicle rented from Thrifty/Dollar in Reykjavik on January 21, 2016, the employees alleged that I damaged the underside of the bumper of the vehicle. Reykjavik Thrifty/Dollar employees thereafter threatened to bill me for these damages immediately, despite failing to...

Nordic Store / Online purchase

Reviewer66824 on Jan 9, 2016
Hi, in mid December I purchased a handwritten icelandic wool sweater from my wife for her birthday in January. I also purchased expedited shipping to Canada (12 to 16) days. The purchase went through my card was charged but when I have tried online via email or direct phone calls to their...

City Center Hotel / Two night accomodation

Stephen Mulryan on Nov 4, 2015
See Email Correspondence below: Hi Arni, Thank you for your response. I feel that you are incorrect in suggesting that the hotel warned us through their website. The definition of soundproofed is "(of a ​building or ​part of a ​building) not ​allowing ​sound to go through", We could hear the...

Adtravel / Transfer guide

karlhamilton on Jun 18, 2015
adtravel iceland use a guide for transfer people from airport to hotels via bluelagoon iceland(spa).the name of the guide is Nermine.She speek french and it's used by transfering french people traveling with nouvelles frontieres travel agency.this "babyguide" makes alot of mistake...
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