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Consumer Complaints & Reviews in Hong Kong

SF Express / horrible delivery service

JaneT123 on Aug 17, 2017
I received a parcel on the 15th of August, which turned out to have been SWAPPED with another person's parcel. The box had clear damage marks that the Waybill was removed and replaced. To have any updates from SF Express, I had to call several times just to receive any answers. They keep...

Prada / black leather loafers

Akil Khan on Aug 12, 2017
I Bought a pair of shoes from your outlet in oxford last year, I have hardly used them, I would say they are 90% new, I don't have the receipt anymore but possible can trace payment to my credit card if I look deep enough into my statements . The issue is the back stiching is torn out...

Air Asia / items stolen by airline staff from my check-in bag

Brendan64 on Aug 12, 2017
On Thursday 3 August 2017 at time 1820 I took Air Asia flight FD502 from Bangkok DMK airport, Thailand to Hong Kong. Upon arrival and collection of my check-in bag on the Hong Kong baggage collection belt, my bag was already open, and then when I looked inside, my navy blue coloured purse...

Air China / cancellation flight causing loss of another flight ticket in europe

Aline Anida Sombat on Aug 10, 2017
Dear sir, madam, On 21st July 2017, my flight CA 115 from HK to Beijing was cancelled. I couldn't catch the flight CA 875 from Beijing to Paris on 22nd July 2017. The flight was rescheduled the next day but i didn't take it because i can't trust all flights going to China anymore. Because...

Skype / got an user threatening me, asking for a sum of hkd 50,000

Boy Boy on Aug 7, 2017
To whom it may concern, There is an user 'baby.love033' did the video call to me last night, the user recorded my face as a video. Then threaten me for a sum of HKD 50, 000... otherwise will post the video to other media or Facebook. My tel is +852 95088813 (Account Name: Boy Boy). Email...

ABSA Bank / account frozen

Andrew Cornew on Aug 4, 2017
I am currently in Hong Kong and have been in Asia since April. I let my bank know that I would be here until September and would be using my Debit Cheque accouont. I have had no problems until I booked and paid for Augusts accommodation. Since then my account has been frozen. I also...

Malaysian Airlines / umnr

Swathi Kr Iyengar on Aug 4, 2017
My request for UMNR for flight for my kid last week was ignored though I booked all the formalities for UMNR a week in advance and got the confirmation. MAS team seems to be having no clue except to say Sorry ./apologize etc. I have been flying MAS for many years and even stood by you guy...

Singapore Airlines / baggage service

Blaire C on Aug 4, 2017
We took a flight from Singapore to Male and upon landing into Male we found that our luggage had it's TSA lock broken and the zips had been physically cut. It was obvious that there was intent to break into our luggage and we noticed that our belongings had been rummaged through. The local...

Hotels.com / onsen closed during my stay at monterey edelhof in sapporo.

Volker Jacob on Aug 3, 2017
Dear Customer support I am writing to request a refund for the hotel booking (Reservation number:140361200294) (date 03.08.2017) in Hotel Monterey Edelhof in Sapporo, Japan. We originally booked the Hotel “Monterey Edelhof” (27528 Yen) for approx. 250 USD a night+taxes, instead of the Hotel...

Cathay Pacific / damaged baggage

Neil Pettifer on Aug 3, 2017
On the flight from Hong Kong to LHR my ultra lite suitcase was damaged. This was replaced at the airport but with a case weighing nearly 5 kg more. I have complained but get NO replies. All I expect is a like for like replacement. As a frequent traveler often for quite long trips 5 kg...
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