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Consumer Complaints & Reviews in China

LuluGal / The order (L1703090416248354)

franni oneal on Mar 27, 2017
I purchased a coat order (L1703090416248354) and when it arrived it was way too small. I used the measurement chart provided on the lulugal website for selecting the correct size. I am very disappointed. I have been trying to reach someone by phone to find out how to proceed but with no...

DressLink / Hangover hoodies I never received

Melissa1986 on Mar 27, 2017
I ordered 2 hangover hoodies I purchased 2 of them February 28th and I was suppose to receive it march 13th-26th and I have not received anything they have no replied back to my email and I want a full refund I was really looking forward to getting my hoodies for my friend and I and I...

Rotita.com / Top (blouse)

Rachel Sipchen on Mar 27, 2017
The item sent was not the color shown in the photo. I ordered the size as suggested; the sleeves are very tight and cannot be worn as illustrated in the photo. There were absolutely no instructions whatsoever regarding care and cleaning of item. There was no packing slip with order number...

WigSis / Poor product quality, poor customer service, will not honor refund policy

Debra Cruz on Mar 27, 2017
They will not honor their own return policy but after a month of emails back and forth they finally replied with a return address but will only replace not refund : The return address: Receiver: Miss Guo Address: Room 1003, Huishang International Building, Shouchun Road, Luyang District...

iOffer / Trainers

JamesRay88 on Mar 27, 2017
I ordered a pair of trainers from seller fudeju18 and they sent me the complete wrong size! They refused to send me a refund or a pair at the correct size! I even sent a comparison picture of a pair of my shoes at home and the ones the sent and it was a apparently difference! Not a happy...

Fairy Season / T-shirt (Christmas gift)

Done Shopping China on Mar 25, 2017
I ordered 2 T-shirts (Christmas gifts) on Cyber Monday 2016 for family. I thought for sure it would be here by the middle of December. When it hadn't arrived I began investigating. I learned that the free shipping I received as a gift did NOT come with tracking so it could take 60-90 day...

RoseGal / Way over 48 hours for a cash refund to paypal!

Sharon McIlhargey on Mar 25, 2017
I've sent multiple images of my defective order, emails requesting a cash refund to my PayPal account and still no refund..just a lot of formatted cut & paste Customer Service emails from different agents. Besides an International Small Claims suit/legal action, what does it take to get a...

Ching Labs / Research chemicals

Spam Email Account on Mar 25, 2017
March 2017 - Ching Labs - www.chinglabs.com: After sending ~$300, several weeks later and 7-8 unanswered inquiries they finely gave me a tracking number. They boast a 48 hour turn around and a 12 hour email response. None of was true in my case. Unfortunately, when I received my order...

Rotita.com / Quality of products and returns policy

AB_ on Mar 24, 2017
Bought "Long Sleeve Open Front Grey Cardigan" for £30 including "free shipping" and "30 days easy return" The reviews of the cardigan from "verified buyers" state the material is "very soft", "quality materials" etc. Images show the cardigan to be well fitting. On arrival it was very clear...

China Donjoy Technology Co.,Ltd / Poor product quality & bad, bad after-sales service!!!

cheated consumer on Mar 23, 2017
I purchased 4 units of sanitary centrifugal pump from Donjoy Technology Co., Ltd. All 4 pumps were having bearing problems & 1 of the pump has manufacturing defects. I requested replacement but the manufacturer didn't response, even after several urgent requests via emails, short messaging...
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