The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In
Sort by: Date | Popularity

Zoots Dry Cleaners Complaints & Reviews

Zoots Dry Cleaners - Massachusetts, Newton / Poor service!


We used to use Zoots regularly through work, but there were just too many of us that wound up with either 'extra' clothes or worse- lost clothes. For a relatively small office of 50 people, this happened several times, too often to just be 'random'. I now know that they send all of their clothes off site for cleaning, which ultimately resulted in blame shifting at our local store. I'm going back to my small local cleaners, Zoots stinks.

Zoots Dry Cleaners - Massachusetts, Hadley / Lost all of my clothes!


I am a college student who brought two weeks of laundry to be cleaned during finals time last week. When I arrived to pick my clothing up I was told it was "gone." Zoots mixed my clothing in with clothing collected by another college for a clothing drive. I tried to recover my clothes and dig through the piles but it was useless! When I asked for some monetary compensation Zoots offered me $100 for two weeks worth of clothes/ towels/sheets. I sued Zoots for less than what I was out in the hopes that I would not have to miss a day of school and they would simply compensate me. I was wrong. I...

Zoots Dry Cleaners / Bad dry cleaning


I had this company dry clean trousers and capris - a total of 4 pairs. 2 Pants were Banana Republic suit pants with a little stretch fabric in them and the other 2 were capris with stretch fabric als. They all came back with the waste stretched out to a couple of sizes too big. They could literally be pulled down without undoing the waist button. One pair of trousers was so badly stretch on one side that the button was over to the right instead of the middle. They are ruined and unwearable - the worst part is that I was going on a 7 day business trip and packed all these items to wear while...

Zoots Dry Cleaners / Terribly poor service!


I have now spent numerous calls with the dispute resolution department of Zoots. First they destroyed a 4 month old shirt. Then they tell me the “specialist’ is calling it “normal wear and Tear”. When I tell them that the shirt is only 4 months old they tell me return it to the store and an “independent” specialist will examine it. Well after 3 more call to the resolution department and 3 months time they finally tell me that the supposedly independent specialist also says it is wear and tear. When I ask to speak to that department I am told they can not...