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zChocolate.com Complaints & Reviews

zChocolate.com - California / Misleading, not up-front

Fo

Beware, this company lures first-time customers to order chocolate gifts with offers of free shipping or seemingly all inclusive price points. The real price can be considerably higher. They boast of shipping anywhere in the world, etc. But customers unwittingly agree to terms that add duty fees from the country and on top of it an exorbitant service fee by zChocolate for customs monitoring. I placed an order for a $70-80 tiny box of chocolates (12 pieces) plus shipping via DSL to Mexico. About 2 months later, zChocolate informs me that they have charged my credit card an additional $40+ for...

zChocolate.com / Poor customer service!

Va

I placed an order for delivery for a Valentines Day gift on 02/13/07. I maneuvered through the www.zchocolate website, I made a few modifications, saved all changes and entered my credit card information. I received an email confirming my order. I made the order the day prior to Valentines Day and realized there was no way possible it would be delivered on time. The company offered an additional service, and would have a concierge contact the recipient explaining the gift they would soon be receiving. On the 14th I went in to check the shipping status and found that they did not show I had placed...