YouGov reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about YouGov
Welcome to our customer reviews and complaints page for YouGov. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with YouGov.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used YouGov's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with YouGov, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with YouGov. Your feedback is an important part of our community and will help others make informed decisions.
Membership rewards
I have been a YouGov member for many years and provided true and accurate information about myself and provided genuinely held opinions in response to survey requests. In return for this, I receive Rewards from YouGov by way of points, which are redeemable for a cash sum of £50 payable by bank transfer once 5000 points are accrued. I achieved 5000 point...
Read full review of YouGovLocked out of account, haven't received reward I redeemed points for.
I've been a member of YouGov for years and never had a problem until recently. I finally got to the 55, 000 points needed to redeem for a $50 Amazon gift card but I didn't redeem right away. The next thing I know I suddenly don't receive a requested login code and can't access my account. I tried daily and requested a response from support, no response...
Read full review of YouGovscammed
I have been doing surveys for yougov for several years. I finally saved up enough points (100, 000) for a $100 check. I redeemed the points in mid September. I got an email m them in mid Oct. requesting that I verify my address, which I did right away. I've not heard a word since. I have posted twice on their facebook page & e-mailed the 4 times. They are...
Read full review of YouGov and 1 commentUnpaid Surveys
I started completed online surveys with YouGov UK I think around 2007. After completing an awful lot of surveys I had an account balance of £26 in Sept 2009. Since that date I have not had one single paid survey to complete, only unpaid surveys. I have contacted them loads of times to see if they will pay me the £26 I am owed, but they refuse to pay out before a balance of £50 is accumulated, but it is impossible to get to this figure as I no longer get any paid surveys to complete. They very rarely answer my emails, and when they do they just fob me off with excuses. It seems I am not alone in this judging by the other complaints on this site.
The complaint has been investigated and resolved to the customer’s satisfaction.
do not pay out or answer emails
I have been answering online surveys with yougov for approximately 5 years. It has taken this long to get close to the £50.00 you need to cash out. Suddenly I am unable to log in to my account. Over the last few months I have sent around 50 emails asking for help - I received a couple of answers directing me to the faq board which does not help. Apart from...
Read full review of YouGovThey refuse to respond
At the end of the Yougov/CNN panel survey I did on August 16, 2007, the screen said that I would be credited with a $10.00 Amazon.com voucher; this is what the original email announcing the survey also said. I did not receive the voucher. Repeated emails to Yougov were totally ignored. Eventually, on October 1, 2007, by dint of persistent emails, I did get the voucher which I was promised three months before.
On July 12, 2008, I received an email announcing another survey. When I logged in, my CNN Panel account said "You have not completed any surveys." As a matter of fact, I have done several surveys and accumulated hundreds of points. As usual, all of my emails to various Yougov addresses have been ignored. From what I have seen on various Internet forums, neither the this fraud by Yougov nor their refusal to respond to emails are isolated cases. Their fraud is habitual.
The complaint has been investigated and resolved to the customer’s satisfaction.
I completed surveys to the value of 50 pounds but did not receive the cheque as promised. I have sent dozens of emails and phoned a number of times to no avail. I will however persist.
Scammed here too. I redeemed my points for a Michaels gift card $25 but they sent me a card for $25 free movies. Thing is, the gift card they sent was for Regal theaters of which there are NONE anywhere even close to me much less this state! So, it's totally & completely WORTHLESS!
I redeemed my points for a regal gift card forth 25 dollars that was 6 months ago I have yet to receive it the said they reissued a card last wee still have not gotten it going to report them to better business
I spent a great deal of time doing surveys and got up to £26 and then the paid surveys stopped coming. I was sent loads of surveys to complete, but they were all unpaid surveys. I have contacted them loads of times since I completed my last survey in sept 2009, but they are not interested and it is now June 2011. As you will know they do not pay out until you reach £50, but how will I ever reach it with unpaid surveys? They are obviously complete scamsters and I intend to find out if there is a regulating body for them.
YouGov COMPLETELY dishonest and unprofessional!
I have been taking surveys from yougov for quite some time. I am owed $100 after being a panel member for YEARS, since when I was in college. I have taken a great deal of time and effort to get some kind of satisfaction from yougov, but to no avail. My account states:
Cheque No. Date Paid Amount Paid
2021 1/26/2009 $50.00
94 9/30/2008 $50.00
Yet I have not been compensated.
I finally got an e-mail from an Emily Young stating my check was coming to me in five weeks because they were experiencing a delay. This was sent to me 02/16/09. It is now May of 2009.
Under the 'My Details' tab, there isn't even anywhere to enter your mailing address or futher information about youself. So how could they have mailed these alleged checks? I e-mailed a young lady named Kirsty Marshall who said she forwarded my information and then politely asked how I got her contact information.
I am frustrated that I have wasted time and getting no answer. How can a panel ignore their panelists like this? I feel cheated and unappreciated. Like I fell for the oldest trick in the book. What am I supposed to do at this point? Where do I go next?
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