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The good, the bad, and the ugly - discover what customers are saying about XPO Logistics

Welcome to our customer reviews and complaints page for XPO Logistics. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with XPO Logistics.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used XPO Logistics's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with XPO Logistics, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with XPO Logistics. Your feedback is an important part of our community and will help others make informed decisions.

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4:16 pm EST
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We ordered a new refrigerator from Lowes in Norwalk, Ct. on Aug. 14, 2022. We had it delivered on Aug. 17, 2022. Upon delivery the 2 delivery men dented the refrigerator in several places trying to force it in between the wall and bannister. There is also damage to our wall. All the time they were yelling. I tried to say take it easy you're damaging the...

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4:11 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I ordered a Refrigerator from Samsung Electronics America 85 Challenger Road. Ridgefield Park, NJ 07660 on October 20th, 2021. The order was scheduled for delivery December 23-30th, 2021. They shipped it to a company out of Marrieta, ga called XPO logistics which when contacted for delivery said they were booked up on deliveries until January 27th. The...

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12:18 pm EDT

XPO Logistics delivery of 500 lb lawn mower to wrong address. no call 30 min before arrival

I ordered A Ryobi Riding Lawnmower via the internet with Harold at the Mason/Deerfield Township HD store on June 2. Order # C829335076. It was scheduled to arrive at my home at 10454 Adventure lane on Thursday June 7. Instead it was placed in my neighbors driveway (10484) partially blocking his garage doorway (he had open heart surgery 3 weeks ago). He said no one knocked on the door when it arrived. I never received a call 30 minutes before. I called HD (Chevan?) who contacted XPO and said someone would move it on Friday. They arrived around 1:30 PM but were not prepared to move a 500 lb object and said someone would contact me tomorrow (Sat June 9). I waited until 11 AM and called XPO and the automated operator said I would be called back. I waited 1 hour and still no call from XPO. I then called HD speaking to Chris. She called XPO and put me on hold while she negotiated with XPO. She got XPO to agree that someone with the proper moving equipment would be out before 6 PM today (Sat 9 June) and would call me 30 minutes before delivery because that is standard delivery protocol. It is now 1:05 PM. I am very disappointed in the poor service demonstrated by HD's last mile carrier, XPO Logistics. They were careless in the delivery and did not follow standard calling protocol. If they had called me we could have resolved the wrong address immediately. They also did not understand the nature of what equipment is required to move a 500lb lawnmower and did not convey that to the 2nd driver on Friday. They did not call me back on Saturday as I was told. I am very frustrated and disappointed in XPO. I am less likely to buy a major item from HD in the future. (This order was $3500).

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10:46 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Customer service line is always down.You can never understand the person you're talking to.App never updates quick enough.Money network sucks!!!i received a card i did not order, all of my funds was held up .I wasnt notified until pay day and i could not activate card.I have no idea of customer service hours.I could not get anyone at any money network number.

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